Pratap

CAPM & DevOps Master Trainer in Bengaluru, India

Certified Associate in Project Management (CAPM)
ITIL 4 Foundation
DevOps Master
PRINCE2 Foundation and Practitioner

Location: Bengaluru, India
Trainer Since: January, 2015

Trainer profile

CAPM and DevOps Master Trainer in Bengaluru, India

About Pratap

Pratap has a decade of experience in the IT industry, working in various streams such as service delivery, desktop support, ITIL service management, crisis management, and subject matter expertise for major ITIL processes. He has a deep understanding of the ITIL framework and ISO/IEC Standards and knows how to align ITIL best practices with business goals and needs. Pratap has also gained experience managing different verticals in IT service delivery and has taken leadership roles when needed.

Inspired by fellow trainers and the training sessions he attended on ITIL and related subject areas, Pratap has pursued his dream of becoming an independent trainer and consultant. He has started sessions in areas where he has proven practical experience and primarily focuses on subjects he has had the opportunity to implement.

Pratap is a Corporate Trainer For

Certified Associate in Project Management (CAPM)

Training Since:January, 2015

ITIL 4 Foundation

Training Since:January, 2016

DevOps Master

Training Since:December, 2018

PRINCE2 Foundation and Practitioner

Training Since:January, 2016

Work Experience

Agile coach
Banking, Financial Services and Insurance · January, 2015 - February, 2018
Roles & Responsibilities
- Provide training, mentoring, and coaching across Agile roles to build capability on Agile practices and techniques
- Facilitate effective work breakdown, linking business goals to features, driving incremental value & effective uncertainty management
- Support program/portfolio management to adopt an Agile approach when shaping, planning, tracking, and reporting
- Work with the Scrum Master community to help develop its capability and depth
- Proactively identify constraints impacting business, provide point coaching solutions and systemic issues in the organization
- Creating and maintaining the Scrum team metrics (Velocity, Capacity)
- Assess the Scrum maturity of the team and organization and coach the team to higher
Senior IT Consultant & Approved Lead Trainer
Computer and Information Technology (IT) · January, 2015 - January, 2017
Roles & Responsibilities
- Training and Consultancy in the areas where proven practical experience and primarily on the subjects which had the opportunity to actually implement
- Analyzing a company's existing technology infrastructure, identifying areas for improvement, designing and implementing new systems, and providing ongoing support and maintenance
- Responsible for managing teams of IT professionals, overseeing projects, and ensuring that they are completed on time and within budget
- Responsible for developing training materials, delivering training sessions in-person or online, and evaluating the effectiveness of training programs. They may also work with clients to customize training programs to meet their specific needs
Service Delivery Lead
Computer and Information Technology (IT) · April, 2011 - May, 2015
Roles & Responsibilities
- Act as a single point of contact for customer/sending geo delivery units and accountable for managing service delivery for one or more client accounts as well as being the single point of contact for escalations and requests
- Ensure and monitor that processes, policies & methodologies are in place and followed to protect consistent service quality through rigorous management of change control. Manage service quality, performance, and improvement of Service Delivery processes
- Presenting /providing detailed weekly/monthly Management Reports - Availability, Changes on technical infrastructure, Release Management, Performance reports. Participate in Global customer calls - to represent Changes, Problem Management, Security & Compliance status and RCA
- Translating customer requirements into working instructions for Delivery; creating Procedure and Agreement Documents (PAD), Document of understanding (DOU) and service & support guides. Managing account DOUs (Document of Understanding), and complete work on boarding process including creating and approving SOWs (Statements of Work) and Work Instructions