Employee Experience (EX) Design and Measurement Corporate Training
Instructor-led training that helps HR teams design employee journeys people love and measure what actually moves engagement.
This program covers the full EX toolkit: journey mapping, listening architecture, eNPS and EX indices, and action planning. Through guided role plays and practice scenarios, your team maps real employee journeys, interprets listening data, and designs improvements that lift engagement, retention, and performance.
Instructor-led group trainingVirtual / on-site / off-site10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
How we build a experience-obsessed team
The Edstellar EMPLOYEE EXPERIENCE Capability Model
Diagnose
We assess how your team currently listens to employees, where journeys break down, and which moments matter most to your people.
Standardize
Teams adopt shared journey-mapping methods, listening cadences, and EX metrics so experience work stays consistent and credible.
Practice
Role plays and practice scenarios let every participant map journeys, interpret listening data, and lead action-planning conversations.
Measure
We track eNPS, EX indices, and action completion through dashboards your leaders can read and act on.
Scale
Graduates take the EX toolkit back to their business units with playbooks that spread employee-centric design across the organization.
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Program Overview: What is Employee Experience (EX) Design and Measurement?
Employee Experience (EX) Design & Measurement is an instructor-led program for HR teams that want experience they can both design and prove. It covers EX foundations, listening architecture and voice of the employee, journey mapping and service design workshops, EX metrics, indices and dashboards, and action planning. Your team finishes ready to build better experiences and show the numbers behind them.
Training alternates design studios with analytics labs: mapping journeys in workshops, then building the metrics, indices, and dashboards that measure them. Three practice sessions give instructors time to critique both the designs and the measurement logic. Teams work with realistic workforce datasets, so the dashboards they build resemble the ones they will run. The program closes with a showcase of each team's EX design and measurement work.
Experience initiatives without measurement die at the first budget review, and measurement without design produces dashboards nobody acts on. Most HR teams do one or the other, rarely both. This program teaches them to pair the two: design the journey, instrument it, and improve it in a loop. The payoff is EX work that survives scrutiny because it carries its own evidence.
The capstone is a showcase where each team presents a complete EX design and measurement package: a mapped journey, a redesigned moment that matters, and the dashboard that will track whether it worked. Instructors and peers judge both halves, asking the design question and the measurement question in the same breath. Teams leave with a package they can defend in front of a CFO, which is where EX initiatives usually go to die.
The program blends short concept sessions with hands-on practice drawn from each team's real employee data and scenarios. Participants map actual journeys, build listening calendars, interpret survey results, and rehearse the conversations that make action plans stick. Everyone leaves with a 90-day EX roadmap ready to run.
What's Included in this Workshop for Your Enterprise Teams
- 1
EX foundations
Models, moments that matter, and the employee journey.
- 2
Listening architecture
Surveys, pulses, and always-on voice channels.
- 3
Journey mapping practice
Workshop facilitation with real scenarios.
- 4
EX measurement
eNPS, indices, dashboards, and segmentation.
- 5
Capstone showcase
A full EX plan presented live with feedback.
- Instructor-led delivery, virtual, onsite, or hybrid
- Pre-program EX maturity self-assessment
- Printed and digital workbooks with all frameworks
- Journey mapping and listening scenario packs
- Post-program reinforcement guides for HR teams
- Certificate of completion for each participant
Build your team's skills. Anywhere in the world.
Real-world use cases
from day one
Instructor-led training
for your teams
Delivered globally
in 100+ countries
Enterprise Training Solutions Customized for Your Company
One partner for instructor-led corporate training, delivered the way your teams work.
Request a Training Quote- Customized Training Delivery
- Scale Your Training: Small to Large Teams
- In-person Onsite, Live Virtual or Hybrid Training Modes
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Employee Experience (EX) Design and Measurement Course Topics and Program Outline
A tailored 16-hour, six-module workshop: one learning journey from EX foundations to a capstone EX design and measurement showcase.
Built by Edstellar with EX practitioners and HR leaders
Built by EX practitioners and people leaders who design listening programs and employee journeys in production, shaped around your roles and use cases.
We map how your team listens to employees today, where journeys break, and which moments this program must improve.
Short interactive sessions introduce EX models, listening architecture, and the metrics behind credible measurement.
Teams map real journeys and interpret listening data in guided role plays and practice scenarios with live coaching.
In the capstone showcase, each participant presents a full EX design and measurement plan to a live panel.
From EX foundations to board-ready experience plans in two days.
Delivered as
Delivered instructor-led across two days, with mornings on EX concepts and afternoons on journey-mapping and measurement practice.
Exercise: teams review three real employee journeys and identify the moments that matter most.
learna)The EX model: cultural, physical, and technological environment
b)Moments that matter across the employee lifecycle
c)Design thinking applied to employee journeys
d)Linking EX to engagement, retention, and performance
Exercise: pairs draft a listening calendar for a sample business unit and defend their cadence choices.
learna)Designing annual, pulse, and lifecycle listening programs
b)Always-on channels: town halls, feedback tools, and open forums
c)Ethics and trust: anonymity, consent, and psychological safety
d)Avoiding survey fatigue with smarter listening cadences
Practice: teams facilitate a live journey-mapping workshop for a hiring or onboarding scenario and present their maps.
practicea)Journey mapping methods for HR teams
b)Running cross-functional journey mapping workshops
c)Identifying pain points, personas, and experience gaps
d)Prioritizing fixes with effort-versus-impact analysis
Practice: small groups interpret a sample EX dataset, segment the findings, and draft one dashboard view.
practicea)eNPS, EX indices, and driver analysis explained
b)Segmenting results by team, tenure, and lifecycle stage
c)Building EX dashboards people leaders will open
d)Benchmarking and tracking change over time
Practice: role plays where participants lead action-planning conversations with a skeptical team and agree owners and dates.
practicea)Turning survey results into credible action plans
b)Co-designing improvements with employees, not for them
c)Role plays: leading difficult feedback and action conversations
d)Tracking actions and closing the loop visibly
Capstone: each participant presents a full EX design and measurement plan and fields panel questions.
applya)Capstone brief: your organization's EX challenge
b)Coaching on your plan and presentation
c)Live showcase to the panel with Q&A
d)Feedback and your 90-day EX roadmap
Customize this program tailored to your team?
Tell us your training needs: what your team already works with, the level they’re at, and the topics you want them to focus on. We’ll adjust the modules, duration and hands-on labs, and send you a customized outline for your group.
Key Skills and Outcomes Your Team Will Gain
EX design and measurement skills your team starts using on real employee journeys.
Map the employee journey
Build end-to-end journey maps that reveal pain points and moments that matter most.
Design listening programs
Architect surveys, pulses, and always-on channels with ethical, trusted cadences.
Facilitate journey workshops
Run cross-functional journey-mapping workshops that surface honest employee insight.
Measure EX with confidence
Use eNPS, EX indices, and driver analysis to report experience credibly.
Build EX dashboards
Segment results and build dashboards that leaders actually open and act on.
Lead action-planning conversations
Turn survey results into owned action plans with clear owners and dates.
Present EX insights to leaders
Tell compelling stories with data that secure buy-in for experience improvements.
Teams that Benefit from this Employee Experience (EX) Design and Measurement Group Training
Built for HR and people teams who own how employees feel at work. The content adapts to role and experience, so each cohort practices the journeys and listening workflows it owns.
Employee journeys your business units feel
Design journey improvements that make managers look good and employees stay longer.
Workflow friction
- Engagement work that never lands
- Surveys that create cynicism
- Initiatives dying after launch
How the program helps
- Journey maps tied to real business pain
- Listening rhythms teams actually follow
- Action plans with clear owners
Practice use cases
- journey mapping sessions
- listening calendar design
- action plan facilitation
Engagement programs with measurable lift
Move engagement from events and swag to designed experiences that change how work feels.
Workflow friction
- Programs with no measurable impact
- Low participation in initiatives
- Engagement theater without change
How the program helps
- EX programs linked to metrics
- Initiatives teams participate in
- Stories leaders can repeat
Practice use cases
- moment mapping workshops
- pulse program design
- engagement retrospectives
EX data leaders trust and use
Turn people data into dashboards and stories that drive real HR and business decisions.
Workflow friction
- Reports nobody reads
- Metrics disconnected from action
- Analysis that misses the story
How the program helps
- Dashboards leaders actually open
- Segmented, credible EX metrics
- Driver analysis that guides action
Practice use cases
- dashboard design sessions
- driver analysis practice
- results storytelling
Day-to-day experiences that retain
Equip managers to own the moments that matter: onboarding, feedback, growth, and farewells.
Workflow friction
- Onboarding that overwhelms
- Feedback avoided too long
- Good people quietly quitting
How the program helps
- Managers owning key moments
- Feedback conversations that land
- Teams that stay and grow
Practice use cases
- onboarding journey reviews
- stay interview practice
- feedback role plays
Cohorts can mix functions; scenarios are tailored to the roles in the room.
Prerequisites: This program suits HR professionals and people managers who shape how employees experience work. No prior EX or analytics background is required. Familiarity with your team's current surveys or engagement work helps the facilitator tailor scenarios, and every exercise adapts to each cohort's roles and context.
HR generalist to EX designer
Participants enter running surveys and leave designing and measuring employee experiences end to end.
One program that grows with EX careers, from basics to confident practice.
Mixed cohort, or several teams at once?
We can tailor the training to different teams, roles, and experience levels within the same program.
Certificate of Training Completion.
On successful completion, employees receive an Edstellar course completion certificate, recognizing their commitment to ongoing learning and professional development. It validates the skills they have built and motivates them to keep growing and contribute to organizational success.
Earned, not attended. Awarded on completion of all hands-on labs and the capstone project.
Training Delivery Modes: Onsite, Virtual and Hybrid
Choose how the program reaches your team; the same instructor-led content, role plays, and feedback run in every mode.
Onsite Training
The instructor comes to your location, and practice scenarios use the employee journeys your HR team actually owns.
- Instructor at your location
- Scenarios drawn from your business context
- Full-group workshops with live coaching
- Printed workbooks for every participant
Live Virtual Training
A live instructor runs every session online, with breakout role plays and the same personalized feedback.
- Live instructor, real-time interaction
- Breakout rooms for small-group practice
- Digital workbooks and scenario packs
- Flexible scheduling across time zones
Hybrid Training
Some cohorts join in the room while others connect live online. Practice scenarios run in mixed groups with shared journey maps.
- Live instructor across room and remote seats
- Breakout practice in mixed groups
- Shared digital scenario packs and workbooks
- Same schedule and feedback for everyone
Need a training format that works for your team?
Full days, half days across weeks, or split by module. Tell us the delivery window and we schedule the cohort around it.
Frequently Asked Questions
Share your team size, preferred dates, and delivery mode through the enquiry form. A training advisor responds with a tailored quote, usually within one business day.
Yes. A short discovery call helps us understand your EX challenges and tailor scenarios. It takes about 20 minutes and carries no obligation.
Yes. Every module, role play, and practice scenario runs live online with breakout rooms, as well as onsite and hybrid.
Yes. Onsite delivery brings the instructor to your location, and practice scenarios use your real employee journeys.
The program runs 16 hours across six modules, typically delivered over two days. Schedules can adapt to your team's calendar.
Question not answered here?
Put it in the request. A training specialist answers it directly, within one business day.
Where this Training Fits in Your Team's learning path.
Employee experience design follows listening, because your team should know what employees actually say before redesigning their journey. Once the experience is designed and measured, the path moves into people analytics for deeper insight and finishes with internal mobility, one of the strongest levers for keeping good people.
LISTEN TO EMPLOYEES
Employee Engagement & Listening Strategy Training
Gather employee views through surveys and listening channels to find where the experience breaks down.
DESIGN THE EXPERIENCE
Employee Experience (EX) Design & Measurement Training
Design and measure the employee experience across key moments, from onboarding to development and exit.
MEASURE WITH ANALYTICS
People Analytics & Workforce Insights Training
Analyse workforce data to see which parts of the experience affect retention, performance and engagement.
RETAIN THROUGH MOBILITY
Internal Mobility, Career Pathing & Retention Training
Keep good people by opening internal moves and clear career paths inside the organisation.
Why Choose Edstellar as Your Employee Experience (EX) Design and Measurement Training Provider
Edstellar designs corporate training that changes how HR teams work, with instructor-led programs built around your context.
EXPERT TRAINERS
YEARS DELIVERING
ORGANIZATIONS TRAINED
CERTIFIED
Tailored
Journey maps and scenarios are customized to your industry, roles, and the real employee journeys your HR team owns.
Proven Methodology
A field-tested EX method, from moments that matter to eNPS and action planning, refined with global HR teams.
Practice-Based Learning
Role plays and practice scenarios replace lectures: participants map, measure, and present real EX work every day.
Expert Trainers
Led by EX practitioners who design listening programs and employee journeys with HR teams every week.
Global Scale
Delivered across regions and time zones, with scenarios adapted to local workforce cultures and languages.
Measurable Outcomes
Pre and post assessments track EX design skills, with dashboards that show leaders the program's impact.
Design Employee Journeys With Meaningful Measurement and Co-Owned Improvement Actions
Edstellar develops employee-experience design through lifecycle analysis, listening architecture, journey workshops, and practical measurement. Teams connect sample employee feedback to moments that matter before testing improvement conversations. The final EX plan is reviewed for evidence-linked priorities, useful dashboard measures, and ownership that makes proposed changes visible and reviewable.
- Step 01
Consult
We explore HR and people-management responsibilities, identifying gaps in journey understanding, listening coverage, EX metrics, workshop facilitation, and turning employee input into improvement priorities.
- Step 02
Plan
We establish employee-experience foundations before voice-of-employee design, journey mapping, and dashboard interpretation, then practice action planning within the final EX measurement plan.
- Step 03
Align
We align employee-experience design expertise with HR professionals and people managers, introducing analytics concepts and facilitating cross-functional thinking across cultural, physical, and technological touchpoints.
- Step 04
Customize
We tailor fictional hiring and onboarding journeys, sample EX datasets, and skeptical-team scenarios to relevant contexts, protecting anonymity and avoiding overinterpretation of small segments.
- Step 05
Execute
Teams facilitate journey workshops, interpret segmented results, and co-design actions, receiving feedback on pain-point evidence, metric selection, and constructive agreement on owners and dates.
- Step 06
Evaluate
We assess the EX plan for coherent journey insights, a purposeful listening approach, interpretable measures, and improvement actions whose ownership and follow-through can be checked.
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→OD consulting
Org design, succession planning and cultural change.
→Managed training services
Training outsourcing, vendor management, logistics and administration.
→Coaching solutions
Executive and manager coaching that keeps skills in use.
Start an RFP shaped to your needs.
Answer three quick questions about team size, scope, and how often you need the program run, then send the request from the last step. Everything you choose travels with it, so you only fill this in once.
How many team members need training?
Employee Experience (EX) Design & Measurement Training Packages & Pricing
Where L&D holds an annual budget, license packages price the whole year at once instead of raising a purchase order per workshop. Hours and licenses are pooled across teams, programs and locations, so unused capacity is not stranded in one department.
Starter
120
trainee licenses64 hours of group training
Tailored for SMBs
Growth
320
trainee licenses160 hours of group training
Ideal for growing SMBs
Enterprise
800
trainee licenses400 hours of group training
Designed for large corporations
Custom
Unlimited
trainee licensesDuration set by the rollout
Multi-region and multi-year
Training Packages & Pricing
Choose the training format that works for your team. Pricing is customized based on your requirements, cohort size, and delivery needs.
Request a Quote for Employee Experience (EX) Design and Measurement Training for Your Team
Tell us about your team, preferred dates, and delivery mode. A training advisor will design a tailored plan and share a quote.