Amrita

Customer Excellence Trainer in Lucknow

Customer Support Service & Communication
POSH
Customer Excellence
Basic Excel
Business Communication Skills
Time Management
Sales and Pre-Sales

Location: Lucknow, India
Trainer Since: January, 2005

Trainer profile

Customer Excellence Trainer in Lucknow

About Amrita

Amritha is a seasoned professional with a diverse skill set and a wealth of experience in customer support, communication, and training. With over 18 years of dedicated experience, she has established herself as a prominent figure in the field. Her expertise extends across critical domains, including customer support service, POSH (Prevention of Sexual Harassment), customer excellence, basic Excel, business communication skills, time management, and sales and pre-sales training.

As a trainer, Amritha's passion lies in equipping individuals and organizations with the skills and knowledge needed to excel in today's competitive business landscape. Her training sessions are characterized by their dynamic and interactive nature, designed to empower participants with practical tools and strategies that drive professional growth and enhance overall performance. Amritha's extensive experience and commitment to excellence make her a valuable asset to any organization seeking to improve customer service, communication, and employee development. Her impressive track record underscores her dedication to fostering excellence and efficiency in all aspects of her training.

Amrita is a Corporate Trainer For

Customer Support Service & Communication

Training Since:January, 2005

POSH

Training Since:October, 2017

Customer Excellence

Training Since:June, 2013

Basic Excel

Training Since:August, 2014

Business Communication Skills

Training Since:June, 2013

Time Management

Training Since:August, 2014

Sales and Pre-Sales

Training Since:August, 2014

Work Experience

Sales Trainer
Electronics · January, 2000 - June, 2008
Roles & Responsibilities
- Organized and conducted sales training workshops, equipping sales teams with the necessary product knowledge, sales techniques, and communication skills
- Created and updated training materials, including sales manuals, presentations, and role-playing scenarios, to ensure content remained relevant and effective
- Offered one-on-one coaching to sales representatives, addressing specific skill gaps and providing personalized feedback to help improve their sales performance
- Assessed the performance of sales teams through role-playing exercises, mock sales calls, and performance metrics analysis, identifying areas for improvement and recommending training interventions
- Stayed informed about industry trends, market dynamics, and changes in products or services, integrating this knowledge into training sessions to ensure that sales teams were well-prepared to meet evolving customer needs
Senior Retail Sales Trainer
Wholesale and Retail Trade · May, 2008 - December, 2012
Roles & Responsibilities
- Developed and designed comprehensive training programs for retail sales staff, ensuring alignment with organizational goals and sales targets
- Conducted training sessions, workshops, and seminars, imparting essential sales skills, product knowledge, and customer service techniques to retail teams
- Assessed the specific training needs of individual sales personnel and teams, tailoring training materials and approaches to address skill gaps and enhance performance
- Evaluated the effectiveness of training programs through assessments, performance metrics, and feedback mechanisms, making necessary adjustments to improve training outcomes
- Provided ongoing mentoring and coaching to junior trainers and sales staff, ensuring that they were well-equipped to meet and exceed sales targets and deliver exceptional customer service
Corporate Trainer
E-commerce · May, 2013 - present
Roles & Responsibilities
- Delivering comprehensive training programs to employees, ensuring they acquire essential skills and knowledge relevant to their roles.
- Actively customizing training content to align with the organization's specific needs and industry trends, tailoring materials to address current challenges and objectives
- Assessing participant progress and engagement through quizzes, practical exercises, and feedback mechanisms, adapting the training approach as necessary
- Staying current with industry trends, best practices, and emerging technologies to incorporate the latest insights into training materials and methodologies
- Providing constructive feedback and one-on-one coaching to employees, helping them apply their learning effectively, and fostering continuous professional development
Zonal Trainer
Wholesale and Retail Trade · July, 2018 - February, 2019
Roles & Responsibilities
- Designed and developed comprehensive training programs tailored to the specific needs of the region, ensuring alignment with corporate training objectives
- Conducted training workshops and sessions, imparting industry-specific knowledge, skills, and best practices to employees within their designated geographic zone
- Assessed the training needs of individual branches or departments within the region, identifying gaps in knowledge or performance and tailoring training content accordingly
- Monitored the effectiveness of training initiatives through performance evaluations, assessments, and feedback from trainees, making necessary adjustments to enhance training outcomes
- Collaborated closely with regional management and department heads, aligning training efforts with strategic goals and ensuring that employees received the necessary support and development opportunities
Senior HR Manager
Construction and Real Estate · November, 2014 - March, 2015
Roles & Responsibilities
- Formulated and executed strategic human resource plans, aligning HR initiatives with the organization's overall business goals
- Oversaw recruitment and talent acquisition processes, including candidate sourcing, interviewing, and onboarding, while managing employee performance, development, and retention
- Developed HR policies and ensured their consistent implementation, ensuring compliance with labor laws and regulations to maintain a fair and ethical work environment
- Managed employee relations, addressing concerns, conflicts, and grievances and fostering a positive workplace culture through effective communication and conflict resolution
- Led and supervised the HR team, providing guidance, mentorship, and performance evaluations, contributing to a cohesive and efficient HR department