Anand

ITIL 4 Foundation Trainer in Bengaluru, India

ITIL 4 Foundation

Location: Bengaluru, India
Trainer Since: February, 2019

Trainer profile

ITIL 4 Foundation Trainer in Bengaluru, India

About Anand

Anand is an experienced ITIL trainer, having delivered training to thousands of candidates worldwide, including individuals from top fortune 500 companies such as Cisco, Accenture, HP, TCS, IBM, Mercedes Benz, and many more. He boasts a 100% pass rate for all of his training candidates.

In addition to his training experience, Anand has helped organizations improve their ITIL processes. He assisted a Cloud Service Provider in streamlining their incident processes, which led to a 90% reduction in incident volume and increased customer satisfaction. He also helped a US-based service set up ITIL processes from scratch, enabling them to land multiple clients. Furthermore, in the past six years, Anand has performed GAP analysis, ITIL process alignment, and best-practice implementation for multiple clients.

Anand is a Corporate Trainer For

ITIL 4 Foundation

Training Since:February, 2019

Work Experience

IT Consultant
Computer and Information Technology (IT) · April, 2012 - June, 2013
Roles & Responsibilities
- Developed strategies and solutions to address their client's needs, including hardware, software, and network configurations recommendations
- Provided ongoing technical support to the clients, including troubleshooting and resolving issues that arose
- Clearly explained complex technical information to clients who may not have a technical background
- Managed projects from start to finish, including coordinating with vendors, managing budgets, and meeting project timelines
Freelancer
Computer and Information Technology (IT) · March, 2015 - present
Roles & Responsibilities
- Delivered ITIL training to 1000s of candidates from all around the world, including candidates from the top fortune 500 companies such as Cisco, Accenture, HP, TCS, IBM, Mercedes Benz, and many more, with a 100% pass rate
- Helped a cloud service provider streamline their incident processes, led to a 90% reduction in the incident volume and an increase in the customer satisfaction rate
- Helped a US-based service provided setup ITIL processes from scratch, which enabled them to land multiple clients
- Have done GAP analysis, ITIL process alignment & best-practices implementation for multiple clients in the past six years
Team Lead - IT Service Management
Computer and Information Technology (IT) · March, 2014 - August, 2017
Roles & Responsibilities
- Used ITIL/ITSM standards to design and implement service management processes & procedures
- Worked in partnership with onshore service management managers (Change and Configuration managers) to understand their business & technology requirements and to provide strategic solutions to address those needs
- Chaired weekly Change Advisory Board meetings (CAB) and Emergency Change Advisory Board (ECAB)
- Reviewed all changes submitted for approval and sought approval from relevant managers
- Conducted post-implementation review (PIR) of failed/unsuccessful changes to understand areas of improvements
- Negotiated end-user downtime with client services and business representatives
- Identified and resolved scheduling conflicts between changes through a detailed understanding of changes
- Ensured changes were communicated on time
Team Lead
Computer and Information Technology (IT) · November, 2007 - March, 2012
Roles & Responsibilities
- Led and developed a team of 3 SMEs
- Responsible for the development and documentation of the strategy, policies, processes, and objectives of change, release & knowledge management
- Delivered the operational objectives to ensure all global changes are managed centrally and communicated to the stakeholders
- Developed and Promoted Change management policies & procedures
- Built and maintained release management policies
- Drove continuous improvement of the process by constant monitoring and implementing improvements where needed
- Conducted Post Implementation Review (PIR) of failed/unsuccessful changes
- Worked closely with Problem Management to help identify the root cause of incidents
- Responsible for planning, scheduling, and controlling the deployment of releases from the test environment to the Production environment
- Liaised with infrastructure and service management teams to update and manage the Knowledge Base