- Location
- Mandaluyong City, Philippines
- Trainer Since
- September, 2018
ITIL Trainer in Mandaluyong City
About Joy
With over 6 years of dedicated experience as a Corporate Trainer, Joy has established a reputation for excellence in delivering high-impact training sessions tailored to the IT and data management sectors. Specializing in ITIL, Snowflake, and Microsoft SQL, Joy brings a wealth of expertise and practical knowledge to the table, making her a valued asset in corporate training environments.
Joy's proficiency in ITIL equips her with a deep understanding of IT service management best practices, ensuring that organizations can optimize their IT operations and enhance service delivery. Her hands-on experience with Snowflake, a leading cloud data platform, allows her to guide teams through the complexities of modern data warehousing and analytics with ease. Additionally, Joy's command of Microsoft SQL empowers her to teach advanced database management techniques and troubleshooting skills, essential for leveraging data effectively.
Throughout her career, Joy has demonstrated a commitment to fostering professional growth and development through engaging and interactive training methodologies. Her ability to translate complex technical concepts into actionable insights has consistently led to improved performance and knowledge retention among her trainees.
Joy’s innovative approach, combined with her extensive experience, positions her as a sought-after trainer who can drive organizational success through enhanced IT and data management capabilities. Her passion for teaching and her technical acumen make her an invaluable resource for any team looking to elevate their IT skills and data proficiency.
Joy is a Corporate Trainer For
ITIL
Training Since:September, 2018
Snowflake
Training Since:September, 2018
Microsoft SQL
Training Since:November, 2018
Work Experience
IT Operations Service Manager - Snowflake Admin
Computer and Information Technology (IT) · June, 2021 - present
Roles & Responsibilities
- Manage and maintain the Snowflake data platform, ensuring its optimal performance, availability, and reliability
- Continuously monitor system performance and troubleshoot any issues related to the Snowflake environment, addressing and resolving incidents promptly
- Ensure robust security protocols are in place for data access and integrity, including user management, access controls, and compliance with data protection regulations
- Collaborate with internal teams and external vendors to align Snowflake operations with organizational goals and requirements, providing technical support and guidance as needed
- Analyze system usage and performance metrics to identify opportunities for optimization, implement improvements, and manage resource allocation effectively
Database Administrator
Computer and Information Technology (IT) · May, 2015 - June, 2021
Roles & Responsibilities
- Administered and maintained database systems to ensure high availability, performance, and security
- Designed and implemented backup and recovery procedures to safeguard data integrity and minimize downtime
- Monitored and tuned database performance, including indexing, query optimization, and configuration adjustments to enhance efficiency
- Controlled user access and permissions, enforcing security policies and procedures to protect sensitive data from unauthorized access
- Resolved database-related issues, including system errors and performance bottlenecks, to ensure smooth operation and reliability
Application Support
Computer and Information Technology (IT) · April, 2007 - May, 2015
Roles & Responsibilities
- Handled day-to-day support tasks, including troubleshooting and resolving technical issues to ensure smooth operation of applications
- Collaborated with software developers to identify and fix bugs, implement software updates, and improve application performance
- Created and updated detailed documentation for application configurations, support procedures, and user guides to facilitate effective knowledge-sharing
- Administered user accounts and permissions, ensuring secure and appropriate access to applications for authorized personnel
- Assisted end-users with application-related queries, conducted training sessions, and created support materials to enhance user proficiency and satisfaction
Skills
- SQL
- Unix
- SSIS
- AWS
- Database Administration
- ITIL
- SDLC
- SQL Azure
- Social Media Marketing
- Microsoft SQL Server
- Tableau
- Power BI
- ETL
- GCP
- Change Management
Education
Ateneo de Naga University
Electronics and Communications Engineering
1995-2000
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