Krishnendu

Business Communication Skills Trainer in Kolkata

Business Communication Skills
Leadership Skills

Location: Kolkata, India
Trainer Since: March, 2011

Trainer profile

Business Communication Skills Trainer in Kolkata

About Krishnendu

Krishnendu is a certified English Language Trainer with over 15 years of experience in the training and customer service industry. He has worked as a Voice & Accent Trainer and Process Trainer for over a decade with various BPOs. He has trained NHT batches for domains such as E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care, focusing on helping candidates overcome MTI and RTI and develop a Neutral Accent to cater to global customers.

He has experience conducting refresher training on Communication and Soft Skills for performance enhancement. He has designed, developed, and delivered a Leadership Training program for newly promoted or inducted Team Leads and Trainers. Additionally, he has conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently aimed to achieve positive results.

Krishnendu is a Corporate Trainer For

Business Communication Skills

Training Since:March, 2011

Leadership Skills

Training Since:May, 2022

Work Experience

Consultant trainer
Computer and Information Technology (IT) · July, 2015 - June, 2016
Roles & Responsibilities
- A certified English Language Trainer from IndiaCan, associated with many MNCs and conducted Freelance training
- More than 15 years of overall experience in the Training, Customer Service & Airlines Industry
- Working as a Voice & Accent Trainer as well as Process Trainer for more than 10 years with various BPOs
- Trained NHT batches for domains like E-Commerce, US Recruitment, Telecom, Tech Support, and Customer Care. Emphasizing on assisting candidates to overcome MTI and RTI, and develop a Neutral Accent to cater to global customers
- Based upon TNI, organized, and conducted refresher training on Communication and soft skills for performance enhancement.
- Experience in Process/soft skills/up-skill training
- Designed, developed, and delivered Leadership Training program for newly promoted/inducted team leads and trainers
- Conducted training programs on People Management, Leadership, Communication/Soft skills & Process, and consistently nurtured goals toward positive results
Consultant Trainer
E-commerce · July, 2016 - June, 2017
Roles & Responsibilities
- Responsible for designing and updating training materials and curricula, ensuring they align with the organization's objectives and industry best practices.
- Lead and facilitate training sessions, demonstrating expert knowledge and guiding other trainers. Model effective teaching techniques and create an engaging learning environment.
- Develop assessment tools and methodologies to measure the effectiveness of training programs. Analyze training outcomes and use data to make necessary improvements and adjustments.
- Mentor and coach other trainers, helping them enhance their instructional skills, subject matter expertise, and overall professional development.
- Ensure all trainers adhere to the organization's training standards and quality benchmarks. Conduct regular audits and provide feedback for continuous improvement.
- Stay current with industry trends, new training methodologies, and emerging technologies. Explore innovative approaches to training and recommend their integration into existing programs to keep them up-to-date and effective. Like11:34 am
Associate
Automotive · January, 2008 - August, 2008
Roles & Responsibilities
- Team mentor, where responsibilities included assisting other team members with Email drafting, helping with first-level quality checks, taking update huddles, and providing need-based training
- Diary Management of 15 Sales and Business Managers and 4 General Managers from the CBS sales directorate
- Handling Flight bookings, Hotel bookings, Car bookings, and hospitality
- Setting up meetings and booking Meeting rooms Flexi desks and arrange for the travel of the concerned Managers & sending out Outlook invites to the required personnel on GM/BM/SM request