- Location
- Ahmedabad, India
- Trainer Since
- August, 2013
Customer Experience Trainer in Ahmedabad
About Monil
Monil is a highly skilled and result-oriented corporate trainer with over 20 years of experience and expertise in retail store operations, sales, and corporate training. He has a unique combination of retail sales and operations experience, having spent 14 years in retail and 6+ in training. Monil has worked with prestigious retail pioneers, holding various positions such as sales officer, floor supervisor, retail store manager, customer relation manager, and store operations manager to regional manager.
Monil's training experience includes working as a full-time consultant and trainer for top companies as a Soft Skills Trainer. In addition, his vast experience and knowledge in retail operations and sales make him an asset for any organization seeking training services.
Monil is a Corporate Trainer For
Customer Experience
Training Since:August, 2013
Work Experience
Freelance Corporate Trainner
Education · June, 2020 - July, 2022
Roles & Responsibilities
- Identified the training needs of the organization and its employees, including analyzing the current skill gaps and designing a training program that addresses them
- Created the training materials such as manuals, presentations, handouts, and any other learning materials required for the training program
- Assessed the participants' learning progress and their knowledge retention through tests, quizzes, and other evaluation methods
- Stayed up-to-date with the latest trends and developments in the field of expertise to ensure that the training programs delivered are relevant and effective
Program Manager
Computer and Information Technology (IT) · July, 2022 - present
Roles & Responsibilities
- Created and implemented a strategic plan for the program, including defining objectives, timelines, budget, and resource requirements
- Managed relationships with all stakeholders, including senior executives, project managers, team members, vendors, and customers
- Responsible for identifying and managing risks that may impact the success of the program
- Communicated program status, progress, and issues to all stakeholders, including senior executives
- responsible for tracking and measuring program performance against established goals and objectives
Skills
- Customer Experience
- Time Management
- Communication Skills
- Leadership Skills
- Business Operations
- Customer Relationship Management
- Emotional Intelligence
- Team Building
Education
Diploma Program in Training and Development
Retail Management
2009-2010
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