Richa

ITIL 4 Foundation Trainer in Noida

ITIL 4 Foundation

Location: Noida, India
Trainer Since: January, 2019

Trainer profile

ITIL 4 Foundation Trainer in Noida

About Richa

Richa is a highly experienced trainer and consultant with 12 years of working experience and 7 years of training experience. She has delivered over 300 training sessions and has trained over 3,000 professionals. Richa is also an accredited trainer for various courses from Axelos, Peoplecert & SDI. In addition, her extensive experience in IT Service Management, ITSM consulting, functional tool consulting, and project management make her a valuable asset for any organization looking to improve its IT service management processes.

Richa has been involved in designing, implementing, and managing ITIL processes, SIAM processes, and tool customization with leading organizations across the industry and the globe. Her expertise in IT Service Management and ITSM consulting is a major asset for organizations looking to improve their IT service management processes and align them with industry best practices. Additionally, her experience, knowledge, and training expertise will help organizations to improve their IT service management and overall performance.

Richa is a Corporate Trainer For

ITIL 4 Foundation

Training Since:January, 2019

Work Experience

Service Management Lead
Computer and Information Technology (IT) · November, 2020 - August, 2021
Roles & Responsibilities
- Planned, organized, and monitored pre-implementation deliverables and process improvement initiatives identified by the client
- Coordinated with process owners and technology owners to define technology requirements to support company process strategy and deployment
- Communicated with the client to assist in developing effective process vision, process strategy, and process maturation
- Developed and maintained process development and optimization programs
- Maintained and updated documentation of process overviews, details, and process flow
ServiceNow Functional Consultant
Computer and Information Technology (IT) · September, 2021 - present
Roles & Responsibilities
- Provided end-to-end process solutions to the customer
- Designed the Processes based on customer requirements and various ITSM processes, i.e., Incident, Problem Change, etc
- Led the team for the Project delivery (ServiceNow enhancement projects)
- Conducted the workshop with the customer to understand their requirements
- Documented the requirement and ensured those were delivered within the expected time frame and met the quality
- Identified and documented the opportunity for improvement in the existing processes and led the improvement
- Conducted demo, and UAT testing for the provided solution with the user
- Ensured proper handover was done during the transition
- Trained the customer and users on the process
- Handled the client escalations for various issues, i.e., operational issues, project delivery
- Handled the integration projects (MS team integration with ServiceNow, Community App integration with ServiceNow)