Shahidha

Leadership Skills Trainer in Chennai

Leadership Skills
Presentation Skills
Sales
Investment Banking

Location: Chennai, India
Trainer Since: May, 2018

Trainer profile

Leadership Skills Trainer in Chennai

About Shahidha

Shahidha is a seasoned professional with a remarkable track record in the banking domain, boasting over 13 years of comprehensive experience. she has been making waves as a dynamic and insightful trainer, specializing in a wide array of topics that span the realms of leadership, communication, financial instruments, and project management. Her dedication to fostering growth and development through her training sessions has made her a sought-after figure in corporate circles.

With an innate ability to observe and interpret situations, Shahidha's training approach is grounded in her keen sense of observation. This trait has not only contributed to her training effectiveness but has also shaped her expertise in coaching, leadership, and team management. Her flair for delivering impactful presentations and honing presentation skills has allowed her to engage audiences across diverse backgrounds, making complex subjects like equity derivatives and financial instruments accessible and comprehensible.

Shahidha's foray into the banking sector commenced more than a decade ago, and her journey has been marked by her continuous drive to enhance her skills. As an accomplished trainer, she has mastered the art of training delivery, creating an environment conducive to effective learning. Her holistic understanding of corporate training and employee development has translated into a strategic approach to business development and project management.

Shahidha is a Corporate Trainer For

Leadership Skills

Training Since:May, 2018

Presentation Skills

Training Since:May, 2018

Sales

Training Since:July, 2020

Investment Banking

Training Since:July, 2020

Work Experience

Corporate Trainer
Computer and Information Technology (IT) · December, 2020 - July, 2023
Roles & Responsibilities
- Created and designed comprehensive training modules for employees, covering topics such as financial products, regulatory compliance, risk management, and customer service
- Conducted interactive training sessions, using real-life case studies and simulations to enhance participants' understanding of complex financial concepts and their practical applications
- Integrated soft skills training into the curriculum, offering workshops on effective communication, teamwork, problem-solving, and time management to improve overall professional effectiveness
- Tailored training programs to meet the specific needs of different departments within the organization, addressing skill gaps and aligning training outcomes with business objectives
- Developed assessment tools and conducted regular evaluations to measure participants' learning progress and the effectiveness of training initiatives, making necessary adjustments to improve outcomes
- Continuously researched and kept updated with the evolving trends in the BFSI sector, incorporating the latest industry developments and best practices into training materials to ensure participants received relevant and current information
Business Analyst
Banking, Financial Services and Insurance · January, 2015 - June, 2015
Roles & Responsibilities
- Collaborated with stakeholders including business users, managers, and IT teams to gather and document detailed requirements for new banking software systems or process improvements
- Analyzed existing banking processes to identify inefficiencies and areas for optimization, working closely with teams to recommend solutions that enhanced operational efficiency and customer experience
- Created comprehensive documentation, including functional specifications, use cases, and workflow diagrams, ensuring clear communication between business units and development teams during project lifecycles
- Conducted in-depth data analysis to uncover insights and trends in customer behavior, transaction patterns, and market dynamics, providing valuable inputs for strategic decision-making by the bank
- Collaborated with QA teams to define test plans and scenarios, verifying that new software releases or system changes met business requirements and complied with regulatory standards in the banking industry
- Assisted in the implementation of new banking systems and processes by facilitating training sessions, addressing user concerns, and providing ongoing support to ensure a smooth transition and user adoption
Business Analyst
Computer and Information Technology (IT) · July, 2010 - December, 2012
Roles & Responsibilities
- Collaborated with clients and stakeholders to understand their reference data management needs and gathered detailed requirements, ensuring a clear understanding of data sources, quality, and integration points
- Conducted thorough analysis of existing reference data systems, identifying discrepancies, redundancies, and inconsistencies, and recommended strategies for data cleansing, normalization, and enrichment
- Created data models, entity-relationship diagrams, and data flow diagrams to illustrate the structure and flow of reference data within the organization's systems, facilitating discussions between business and technical teams
- Interfaced with external data vendors to assess data quality, negotiate data agreements, and implement mechanisms for automated data feeds, ensuring accurate and up-to-date reference data for the organization's operations
- Prepared comprehensive documentation including data dictionaries, mapping specifications, and process workflows, serving as a reference for both technical teams developing data solutions and business users
- Worked closely with development teams to ensure accurate implementation of reference data solutions, coordinated user acceptance testing (UAT), and facilitated the resolution of issues identified during testing phases
Process Associate
Computer and Information Technology (IT) · May, 2008 - April, 2010
Roles & Responsibilities
- Executed accurate and timely data entry tasks, translating information from various sources into the company's systems and ensuring data integrity and consistency
- Reviewed and validated documents, files, or records to ensure they met quality standards and complied with established procedures, identifying and rectifying any discrepancies
- Collaborated with team members to coordinate tasks, assignments, and deadlines, ensuring smooth workflow and timely completion of projects or processes
- Investigated and resolved routine operational issues or discrepancies, escalating more complex issues to senior team members or supervisors for prompt resolution
- Generated and compiled reports summarizing data entry and processing activities, contributing to tracking key performance indicators (KPIs) and providing insights for process improvements
- Participated in quality assurance activities, such as internal audits and process reviews, to identify opportunities for enhancing process efficiency and accuracy
Process Associate
Service · May, 2007 - May, 2008
Roles & Responsibilities
- Executed data entry and data processing tasks with precision, entering information from various sources into relevant systems or databases according to established guidelines
- Reviewed and validated documents, forms, or records to ensure accuracy and completeness, identifying discrepancies and taking corrective actions as necessary
- Managed inbound and outbound calls, addressing customer inquiries, providing information, and resolving issues while maintaining a professional and courteous demeanor
- Followed standardized processes and protocols set by the client or company, ensuring consistent and efficient service delivery in alignment with quality and performance standards
- Generated and analyzed performance reports, tracking key metrics such as call volumes, processing times, and error rates, providing insights to management for process optimization
- Engaged in training sessions and workshops to enhance product knowledge, customer service skills, and process understanding, contributing to personal development and improved performance