Shahzaib

Telecom Product and Sales Trainer in Bhopal

Sales
Telecom Product Training
Digital Banking Training

Location: Bhopal, India
Trainer Since: December, 2017

Trainer profile

Telecom Product and Sales Trainer in Bhopal

About Shahzaib

Shahzaib is a seasoned professional in sales, telecom products, and digital banking training. With an impressive track record spanning over 6 years in the training industry, Shahzaib has established himself as a knowledgeable and adept trainer. His expertise lies at the intersection of telecommunications and digital banking, two rapidly evolving fields that demand a deep understanding of the technologies involved and the ability to convey complex concepts in an accessible and engaging manner.

Throughout his career, Shahzaib has been dedicated to enhancing the skills and knowledge of individuals within these industries. His passion for training is evident in his dynamic and interactive teaching style, which fosters a stimulating learning environment for his participants. Based on his extensive experience, Shahzaib combines theoretical insights with practical, real-world examples, enabling his trainees to grasp intricate concepts easily. Whether elucidating the intricacies of cutting-edge telecom products or demystifying the nuances of digital banking processes, Shahzaib's proficiency and engaging approach have consistently garnered praise from his peers and those under his tutelage.

Shahzaib is a Corporate Trainer For

Sales

Training Since:December, 2017

Telecom Product Training

Training Since:November, 2018

Digital Banking Training

Training Since:February, 2019

Work Experience

Deputy Manager
Telecommunication · December, 2019 - present
Roles & Responsibilities
- Provide direct supervision and guidance to team members, ensuring they understand their tasks, deadlines, and performance expectations Assist the manager in overseeing daily operations, coordinating schedules, and addressing operational challenges Make informed decisions without the manager, considering the team's goals, company policies, and best practices Contribute to performance evaluations by providing feedback, assessing individual and team achievements, and identifying areas for improvement Facilitate effective communication between upper management and team members, relaying important information, updates, and feedback Collaborate with the manager to identify process inefficiencies and propose solutions for enhancing productivity, quality, and overall team performance
Manager Training & Quality MPCG
Telecommunication · June, 2016 - May, 2020
Roles & Responsibilities
- Conducted and trained new hires, successfully bridging induction batches, ensuring a smooth onboarding process, and facilitating their integration into the company culture
- Led training sessions for new stores in Bhopal, including various modern rade stores, equipping employees with the necessary skills and knowledge to excel in their roles
- Developed and published a comprehensive training calendar outlining the training modules and schedules, allowing for better organization and planning of training activities
- Drove and achieved key performance indicators (KPIs) and key result areas (KRAs), setting high standards for performance and actively contributing to the company's success
- Coordinated effectively with the operations team to enhance customer service and satisfaction, actively addressing concerns to improve the overall customer experience and TNPS (Total Net Promoter Score)
- Conducted thorough Training Need Analysis (TNA), analyzing skill gaps and training requirements within the organization, which helped tailor training programs to address specific needs
- Skillfully handled client interactions, fostering positive relationships and ensuring client satisfaction through effective communication and problem-solving
- Managed workforce rostering in alignment with operational demands, ensuring adequate staffing levels to meet business requirements efficiently
- Ensured the accurate and professional presentation of monthly performance reviews, providing insights and recommendations to support continuous improvement and informed decision-making
Senior Sales Consultant
Telecommunication · April, 2012 - September, 2015
Roles & Responsibilities
- Consistently met and exceeded assigned monthly sales targets by effectively implementing sales strategies, fostering client relationships, and identifying new business opportunities
- Took charge of initiating and executing various business generation activities, such as cold calling, networking events, and targeted marketing campaigns, resulting in consistent leads
- Cultivated and maintained strong relationships with existing clients, understanding their needs, addressing concerns, and providing tailored solutions to ensure satisfaction and loyalty
- Regularly analyzed sales data and market trends to identify patterns, opportunities, and areas for improvement. Utilized insights to adjust sales approaches and strategies to align with changing market conditions
- Prepared and delivered persuasive sales presentations to potential clients, effectively communicating the value proposition of products or services and addressing client inquiries to drive conversions
- Collaborated with the sales team by offering guidance, sharing best practices, and assisting in overcoming challenges. Contributed to team success by sharing insights and fostering a positive and motivated work environment
Route Trainer
Telecommunication · March, 2015 - May, 2016
Roles & Responsibilities
- Ensured the adherence of assigned batches to compliance standards, overseeing various activities. Compiled and shared comprehensive reports within specified timelines to track progress and identify areas for improvement
- Facilitated dip checks to assess trainees' understanding and application of training material. Conducted thorough briefings to orient batches about the training schedule, objectives, and expectations. Also, organized regular awareness sessions to keep participants informed about industry updates and best practices
- Delivered tailored training sessions targeting the bottom quartile performers to enhance their skills and competencies. Conducted daily, weekly, and monthly training sessions to address performance gaps and foster continuous improvement
- Played a pivotal role during business ramps and special requirements, ensuring efficient training delivery to meet increased demand. Collaborated closely with other teams to align training resources, materials, and schedules to support successful onboarding
- Addressed unique training needs arising from specific business requirements. Developed and executed training modules to equip batches with the necessary skills and knowledge to tackle specialized tasks or challenges
- Collaborated with the assessment team to evaluate trainees' performance and progress. Provided valuable insights and feedback to help identify individual and batch-level strengths and areas that required further development