Shiva

Salesforce Trainer in Hyderabad

Salesforce Platform Developer 1
Salesforce Certified Administrator (SCA)
Salesforce Certified Platform App Builder Certification
ISTQB Foundation Level

Location: Hyderabad, India
Trainer Since: September, 2015

Trainer profile

Salesforce Trainer in Hyderabad

About Shiva

With over two decades of industry experience, Shiva is a seasoned professional who has carved a remarkable path in the realm of Salesforce. With a career spanning 21+ years, he brings a wealth of knowledge and expertise. Shiva's journey has been marked by a remarkable 7+ years of dedication as a Salesforce trainer, who has played a pivotal role in educating and empowering individuals and organizations in the Salesforce ecosystem. His passion for Salesforce extends beyond training; he is a true technology evangelist and consultant, guiding businesses in leveraging the power of Salesforce to streamline operations, drive growth, and enhance customer engagement.

Shiva's impressive credentials speak volumes about his commitment to mastering Salesforce. He is a testament to his expertise in the Salesforce platform with 4x Salesforce certifications, including Salesforce Admin, Platform App Builder, Prog Dev Apex, and VFP. Shiva's prowess extends to Salesforce's advanced features, including Aura and LWC. His dedication is further exemplified by his achievement of prestigious recognitions such as the Ranger title and Super Badge. Shiva has inspired and guided countless individuals in their Salesforce journey as mentors and trailblazers, nurturing the next generation of professionals. His contribution extends to building Salesforce practice, where he has helped organizations establish and grow their Salesforce capabilities, making him a valuable asset in the Salesforce ecosystem.

Shiva is a Corporate Trainer For

Salesforce Platform Developer 1

Training Since:September, 2015

Salesforce Certified Administrator (SCA)

Training Since:May, 2018

Salesforce Certified Platform App Builder Certification

Training Since:May, 2017

ISTQB Foundation Level

Training Since:September, 2020

Work Experience

Territory Technical Executive
Computer and Information Technology (IT) · June, 2000 - July, 2005
Roles & Responsibilities
- Managed a designated sales territory, assuming responsibility for building and maintaining strong customer relationships to drive sales growth and meet revenue targets
- Provided technical expertise and product knowledge to customers, addressing inquiries, resolving issues, and offering solutions tailored to their specific needs
- Conducted product demonstrations and presentations, showcasing technical features and benefits to potential clients and assisting in the sales process
- Collaborated with cross-functional teams, including sales, marketing, and customer support, to ensure seamless communication and delivery of products and services
- Maintained detailed records of customer interactions, sales activities, and market trends, providing valuable insights to inform strategic decisions and territory planning
Senior Resource Manager
Computer and Information Technology (IT) · August, 2005 - October, 2005
Roles & Responsibilities
- Managed a team of resources, including recruitment, training, performance evaluations, and career development, to ensure a high-performing workforce
- Allocated resources to various projects and assignments based on skill sets, availability, and project requirements, optimizing resource utilization and project success
- Collaborated with project managers and department heads to understand resource needs, forecast future staffing requirements, and proactively address resource constraints or skill gaps
- Monitored and tracked resource allocation and utilization, ensuring that projects were adequately staffed and completed on time and within budget
- Developed and implemented resource management processes and policies, streamlining resource allocation and fostering a culture of resource optimization and efficiency
Learning and Development Manager
Computer and Information Technology (IT) · October, 2005 - January, 2018
Roles & Responsibilities
- Designed and implemented comprehensive learning and development strategies, aligning them with organizational goals and employee skill development needs
- Led a team of learning and development professionals, overseeing the creation and delivery of training programs, workshops, and resources aimed at enhancing employee skills and performance
- Collaborated with department heads and subject matter experts to identify skill gaps and training needs, tailoring programs to address specific areas for improvement
- Evaluated training effectiveness through assessments, feedback, and performance metrics, making data-driven adjustments to improve program outcomes
- Maintained records of training activities, budgets, and resource allocation, providing regular reports and insights to senior management to support ongoing talent development initiatives
Senior Manager Training Development
Computer and Information Technology (IT) · January, 2018 - June, 2019
Roles & Responsibilities
- Oversaw the development of training programs and curricula, ensuring they were aligned with organizational goals and catered to the specific learning needs of employees
- Managed a team of training professionals, providing leadership, mentorship, and performance evaluations to foster their growth and enhance training quality
- Collaborated with subject matter experts and department heads to identify training needs, content requirements, and skill gaps, tailoring training materials accordingly
- Conducted regular assessments of training program effectiveness, gathered feedback, and analyzed performance metrics to make data-driven improvements
- Maintained comprehensive records of training initiatives, budgets, and resource allocation, delivering reports and insights to senior management to support ongoing talent development efforts
Corporate Trainer
Computer and Information Technology (IT) · June, 2019 - present
Roles & Responsibilities
- Delivering training sessions to employees across various departments, focusing on skill development, product knowledge, and professional growth
- Developing and updating training materials, including presentations, manuals, and e-learning modules, to ensure that content remains current and engaging
- Collaborating with subject matter experts and department heads to identify training needs and align training programs with organizational goals and industry best practices
- Assessing participant progress through evaluations and feedback mechanisms, providing personalized guidance and support to help individuals achieve their learning objectives
- Staying informed about industry trends and emerging technologies, continuously enhancing personal expertise, and leveraging the latest teaching methodologies to deliver impactful training experiences