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Wassim, Customer Excellence Trainer in Jeddah, Jeddah, Saudi Arabia

Wassim

Customer Excellence Trainer in Jeddah

  • Human Resource Management
  • Customer Excellence
  • Convention Management
  • Hospitality Revenue Management
  • Food Safety
Location
Jeddah, Saudi Arabia
Trainer Since
October, 2010
Trainer profile

Customer Excellence Trainer in Jeddah

About Wassim

Wassim is a distinguished corporate trainer with over 14 years of experience, specializing in Human Resource Management, Customer Excellence, Convention Management, Hospitality Revenue Management, and Food Safety. Wassim's extensive expertise and dedication have made him a sought-after professional in the corporate training industry.

In Human Resource Management, Wassim excels in developing strategic initiatives that enhance employee performance, engagement, and retention. His training programs are meticulously designed to foster a positive organizational culture and promote effective leadership, ensuring that businesses maximize their human capital potential.

Wassim’s proficiency in Customer Excellence is reflected in his ability to create training modules that prioritize customer satisfaction and loyalty. By emphasizing the importance of understanding customer needs and delivering exceptional service, he equips teams with the skills necessary to exceed customer expectations consistently.

With a robust background in Convention Management, Wassim has successfully trained numerous professionals in planning and executing large-scale events. His comprehensive approach covers everything from logistics and vendor management to attendee experience, ensuring seamless and memorable conventions.

In the realm of Hospitality Revenue Management, Wassim’s training sessions delve into strategies that optimize revenue streams for hospitality businesses. His insights into pricing, inventory management, and market analysis empower professionals to make data-driven decisions that enhance profitability and competitiveness.

Food Safety is another critical area of Wassim’s expertise. He provides thorough training on best practices for food handling, hygiene, and regulatory compliance, ensuring that hospitality establishments maintain the highest standards of safety and quality.

Wassim’s holistic approach to corporate training, combined with his passion for excellence, makes him an invaluable asset to organizations seeking to enhance their operational efficiency and service quality. His ability to inspire and educate professionals across various domains underscores his commitment to fostering growth and excellence in the corporate world.

Wassim is a Corporate Trainer For

Human Resource Management

Training Since:October, 2010

Customer Excellence

Training Since:February, 2017

Convention Management

Training Since:October, 2011

Hospitality Revenue Management

Training Since:October, 2015

Food Safety

Training Since:October, 2010

Work Experience

  1. Hospitality Academy Manager

    Education · November, 2022 - present

    Roles & Responsibilities

    • Manages and supervises the development and delivery of training programs, ensuring they meet industry standards and address the needs of students and professionals in the hospitality sector
    • Designs and updates educational materials and curricula to stay current with industry trends and best practices, ensuring a comprehensive and relevant learning experience for students
    • Recruits, trains, and evaluates teaching staff, providing ongoing support and professional development to enhance their skills and performance
    • Effectiveness of training programs through evaluation, feedback, and performance metrics, making necessary adjustments to improve program quality and student outcomes
    • Cultivates and maintains relationships with industry stakeholders, including hotels, restaurants, and hospitality organizations, to ensure alignment with industry needs and to create opportunities for internships and job placements for students
  2. Hospitality Business Developer

    Hospitality and Tourism · July, 2020 - present

    Roles & Responsibilities

    • Develops new business prospects and partnerships to expand the company's client base and increase revenue
    • Executes strategic plans to drive business growth, including market research, competitive analysis, and setting achievable targets
    • Establishes and nurtures strong relationships with clients, partners, and stakeholders to ensure high levels of satisfaction and repeat business
    • Monitors and analyzes industry trends, customer preferences, and competitor activities to identify opportunities for innovation and improvement
    • Collaborates with marketing, sales, and operational teams to align business development efforts with overall company objectives and ensure seamless execution of strategies
  3. Hospitality Management Teacher

    Hospitality and Tourism · October, 2010 - November, 2022

    Roles & Responsibilities

    • Conducted thorough research and analysis to identify new business opportunities and market trends within the hospitality industry, leading to strategic expansion initiatives
    • Designed and executed business development strategies to enhance the company’s market presence and profitability, focusing on areas such as Human Resources Management, Supervision, and Revenue Management
    • Built and maintained strong relationships with key stakeholders, including clients, suppliers, and industry partners, to drive business growth and foster collaborative opportunities
    • Oversaw financial planning and resource allocation for hospitality projects, ensuring effective management of budgets and maximizing revenue streams through strategic pricing and cost control measures
    • Led the planning and execution of conventions and other events, as well as supervised daily operations in the hospitality sector to ensure high standards of service and operational efficiency
  4. Operations Manager

    Hospitality and Tourism · March, 2009 - May, 2020

    Roles & Responsibilities

    • Managed the day-to-day activities of the company, ensuring that all departments functioned efficiently and met performance goals
    • Developed and executed strategies to improve productivity and reduce costs, aligning operational processes with organizational objectives
    • Collaborated with different teams, including finance, HR, and production, to ensure seamless integration of operations and resolve any issues
    • Tracked and analyzed key performance indicators (KPIs) to assess the effectiveness of operational processes and identified areas for improvement
    • Prepared and managed budgets, allocated resources effectively, and controlled expenses to ensure financial targets were met

Skills

  • Leadership
  • Process Design
  • Mangement
  • Problem Solving
  • Content Creation
  • Corporate Training
  • Creative Management
  • Strategic Planning
  • Training and Development
  • Hotel Management
  • Revenue Analysis
  • Training Management
  • Cost control Skills
  • Workflow Planning
  • Financing and Budgeting

Education

La Sagesse University

Hospitality Operations Management

2013-2017

Lebanese University

Hotel Management

1999-2003

Projects

Consultancy

SPNL HIMA Strategies Design

November 2019 - March 2020

Agriculture and Irrigation

Agriculture COOPs Support

November 2019 - September 2020

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