FCA Consumer Duty Compliance Corporate Training
Evidence every Consumer Duty outcome: build the reviews, assessments, and MI your board and regulator expect.
Give your governance teams the Consumer Duty skills that turn obligation into practiced controls. In this instructor-led corporate training program, compliance, risk, legal, audit, and product teams learn to run product reviews, build fair value assessments, test communications, and draft duty MI packs and the board report. Edstellar tailors every batch to your products and duty gaps, so each cohort practices on its own materials.
Instructor-led group trainingVirtual / on-site / off-site10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
How we build a duty-ready compliance team
The Edstellar CONSUMER DUTY Capability Model
Diagnose Duty Readiness
Assess your team's duty controls against the consumer principle and the four outcomes.
Standardize Evidence
Align reviews, fair value tests, and MI packs so every product meets the same duty bar.
Practice in Live Labs
Run hands-on labs on product reviews, fair value, and board-ready reporting packs.
Measure Duty Outcomes
Track outcome testing and remediation with MI after every practice block.
Scale Duty Programs
Roll out governance, reporting, and assurance across the enterprise product set.
Need more than one program?Get a group quote
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Program Overview: What is FCA Consumer Duty Compliance Corporate Training?
FCA Consumer Duty Compliance Corporate Training is a 24-hour program for UK financial services firms implementing the Consumer Duty. It covers the Duty's foundations, product governance, fair value assessments, consumer understanding and support, and management information, monitoring, and board reporting. Participants work with the regulation as supervisors apply it, not as a summary.
The program runs on applied compliance work. Participants assess real product scenarios against the four outcomes, draft fair value assessments, and build the MI packs and board reports the Duty demands. Instructors with UK regulatory experience review each output for the gaps a supervisor would find. Peer discussion mirrors the cross-functional effort implementation requires, and the program ends with a capstone where each team produces a Duty implementation plan for a realistic firm.
The Consumer Duty changed the question from 'did we follow the rules' to 'are customers getting good outcomes', and many firms are still answering the old one. This program teaches the outcomes-based discipline the FCA expects: evidence of fair value, proof of consumer understanding, and governance that reaches the board. Teams learn to build the monitoring that makes compliance demonstrable.
The capstone is a Duty implementation plan a firm could actually execute: the outcomes mapped to products, the fair value methodology, the MI dashboard, the board reporting cadence, and the remediation approach for gaps found. Reviewers test it against supervisory expectations, asking for the evidence behind every claim. Teams leave with a plan shaped by regulatory reality and the judgment to keep it alive as the Duty evolves.
Understand the duty end to end: the consumer principle, the cross-cutting rules, and how the four outcomes translate into day-to-day controls. Enhance your team's capability across product governance, fair value, communications testing, and monitoring, with collaboration built into every lab. Upskill compliance, risk, and product teams with a program focused on evidence. Improve day-to-day duty performance through guided practice on the artifacts the regulator and the board actually read.
What's Included in this Workshop for Your Enterprise Teams
- 1
Duty framework deep dive
Consumer principle, cross-cutting rules, outcomes.
- 2
Fair value assessment labs
Build and defend a full fair value assessment.
- 3
MI and board-report workshops
Draft MI packs and the annual board report.
- 4
Product review exercises
Practice target-market and review documentation.
- 5
Capstone duty plan
Ship a board-ready duty implementation plan.
- Instructor-led delivery across virtual, onsite, and hybrid
- Guided labs in every module with instructor coaching
- Capstone duty implementation plan, reviewed with your team
- Flexible scheduling around your calendar
- Lab guides and reusable assessment templates included
- Group size and batches set along with you
Build your team's skills. Anywhere in the world.
Real-world use cases
from day one
Instructor-led training
for your teams
Delivered globally
in 100+ countries
Enterprise Training Solutions Customized for Your Company
One partner for instructor-led corporate training, delivered the way your teams work.
Request a Training Quote- Customized Training Delivery
- Scale Your Training: Small to Large Teams
- In-person Onsite, Live Virtual or Hybrid Training Modes
- Plan from 2000+ Industry-ready Training Programs
- Hands-On Labs on Live Infrastructure, Led by Industry Experts
FCA Consumer Duty Compliance Course Topics and Program Outline
Six modules move from duty foundations and product governance to fair value, consumer outcomes, and duty MI, closing with a capstone implementation plan.
Built by Edstellar with compliance practitioners
Built by practitioners who implement Consumer Duty controls in regulated firms, shaped around your stack and use cases.
A pre-program duty readiness check maps your team's starting point, so the 24-hour plan targets your real product and evidence gaps.
Instructor-led sessions cover the duty framework, the four outcomes, and FCA expectations across the learn modules.
Four hands-on labs build fair value assessments, test communications, and draft MI packs on realistic product materials.
Teams analyze duty data, then deliver a complete implementation plan with board-ready evidence in the capstone.
From duty rules to board-ready evidence in 24 hours.
Delivered as
The program blends live instruction with guided labs and runs in flexible batches around your team's calendar, in hybrid, onsite, or live virtual mode.
Map one product line to the four outcomes in a guided worksheet.
learna)The consumer principle and its legal footing
b)The three cross-cutting rules explained
c)The four outcomes: products, value, understanding, support
d)Duty scope: open products, closed products, firms in scope
Run a product review exercise documenting target market and approval rationale.
learna)Product approval and periodic review cycles
b)Defining and evidencing target markets
c)Documenting review decisions and rationale
d)Vulnerable customers in product design
Draft a full fair value assessment with instructor feedback.
practicea)The fair value framework: costs, benefits, limitations
b)Documenting a fair value assessment
c)Remediation when fair value is not found
d)Pricing controls and management oversight
Test sample communications against consumer-understanding criteria.
practicea)Testing communications for consumer understanding
b)Disclosure, prompts, and journey design
c)Support standards and service expectations
d)Post-sale monitoring and feedback loops
Build an MI pack template and a board-report outline for your business.
applya)Designing duty management information packs
b)Outcome testing and root-cause analysis
c)Using complaints data as duty evidence
d)The annual board report and attestation
Deliver a complete duty implementation plan mapped to each outcome.
applya)Gap analysis across the four outcomes
b)Prioritizing remediation actions
c)Drafting the implementation roadmap
d)Presenting the plan for instructor review
Customize this program tailored to your team?
Tell us your training needs: what your team already works with, the level they’re at, and the topics you want them to focus on. We’ll adjust the modules, duration and hands-on labs, and send you a customized outline for your group.
Key Skills and Outcomes Your Team Will Gain
Your team will leave able to interpret the duty, evidence each outcome, and run the controls the FCA expects, from fair value assessments to board reporting.
Interpret the Consumer Duty
Explain the consumer principle, the three cross-cutting rules, and the four outcomes to stakeholders.
Run Product Reviews
Define target markets, document product reviews, and keep approval records that evidence the products and services outcome.
Build Fair Value Assessments
Assess costs, benefits, and limitations, document the verdict, and trigger remediation where fair value is not found.
Test Consumer Communications
Evaluate disclosures and journeys against consumer-understanding criteria and redesign them where comprehension fails.
Design Duty MI Packs
Build management information that shows whether each outcome is being met, with outcome testing and root-cause analysis.
Write the Annual Board Report
Draft the board report and attestation evidence that proves the duty is being met across the product set.
Plan Duty Remediation
Prioritize gaps across the four outcomes into a sequenced implementation roadmap with owners and timelines.
Teams that Benefit from this FCA Consumer Duty Compliance Group Training
This program serves the governance, risk, and compliance teams that own the Consumer Duty, alongside the product, legal, and audit colleagues who feed it evidence. Content adapts to each cohort's roles and experience, so every group practices the duty workflows it owns.
Evidence the duty across every product
Compliance owns the duty framework and must prove each outcome is met. The program gives the team assessment templates, review records, and MI discipline to evidence compliance to the board.
Workflow friction
- Scattered evidence that fails assurance reviews
- Fair value work that lacks a defensible method
- Board reports assembled from ad hoc data
How the program helps
- Run structured product reviews with documented rationale
- Build board-ready MI and annual board reports
- Defend fair value assessments under scrutiny
Practice use cases
- Product review labs
- Fair value workshops
- MI pack drafting
- Board report labs
Turn duty monitoring into a risk control
Risk teams need the duty inside the control environment. The program maps duty outcomes to risk indicators, runs outcome testing, and routes failures through the risk framework.
Workflow friction
- Duty risks sitting outside the risk register
- Weak outcome testing and late detection
- Inconsistent escalation across business lines
How the program helps
- Map duty outcomes to risk indicators
- Run outcome testing with root-cause analysis
- Escalate duty failures through governance
Practice use cases
- Outcome testing labs
- Risk mapping sessions
- MI review workshops
Assure and defend duty compliance
Legal and audit teams must assure duty evidence stands up. The program teaches what good evidence looks like, how to test it, and how to document findings that survive regulatory review.
Workflow friction
- Assurance findings that lack duty depth
- Unclear standards for good evidence
- Late discovery of duty gaps
How the program helps
- Assess the quality of duty evidence
- Test controls against duty outcomes
- Document assurance findings clearly
Practice use cases
- Evidence review labs
- Assurance testing drills
- Findings write-up practice
Design products that meet the duty
Product teams design the products the duty judges. The program builds target-market discipline, review documentation habits, and fair value thinking, so products clear the duty bar by design.
Workflow friction
- Reviews that exist only on paper
- Target markets defined after launch
- Fair value considered too late
How the program helps
- Define target markets with evidence
- Document reviews and design decisions
- Embed fair value in product design
Practice use cases
- Target-market labs
- Review documentation drills
- Fair value design sprints
Bring your product documentation: teams practice on their own materials.
Prerequisites: This program suits compliance, risk, legal, audit, and product professionals who own or support Consumer Duty obligations. A working knowledge of UK financial services regulation helps but is not required: the foundations module brings every cohort to a shared baseline. Content adapts to each team's products, tools, and maturity, so beginners and experienced practitioners each practice at the right depth.
Compliance Associate to Compliance Manager
Tracks how compliance teams grow from duty foundations to advanced evidence and remediation planning across the program's learn, practice, and apply phases.
One program that grows with compliance careers, from duty basics to confident board-ready practice.
Mixed cohort, or several teams at once?
We can tailor the training to different teams, roles, and experience levels within the same program.
Certificate of Training Completion.
On successful completion, employees receive an Edstellar course completion certificate, recognizing their commitment to ongoing learning and professional development. It validates the skills they have built and motivates them to keep growing and contribute to organizational success.
Earned, not attended. Awarded on completion of all hands-on labs and the capstone project.
Training Delivery Modes: Virtual, Onsite and Hybrid
Choose the mix that fits your teams: every mode is instructor-led, covers the same 24 hours and 4 guided labs, and ends with the capstone duty implementation plan.
Hybrid Training
Split the 24 hours between live virtual sessions and in-person lab days, so distributed teams learn together and practice side by side. The instructor, labs, and capstone stay identical in both settings.
- Live instruction across virtual and in-person sessions
- Guided labs with instructor coaching and reviews
- Duty workflows built on your own products
- Flexible scheduling without losing live interaction
Onsite Training
Run all 6 modules and 4 guided labs at your office with the instructor in the room. Teams workshop fair value assessments and the MI pack together, and the capstone plan is reviewed face to face.
- Instructor in the room for all 24 hours
- Workshop fair value and MI packs together
- Practice on your own product documentation
- Capstone reviewed face to face
Live Virtual Training
Join live virtual sessions from anywhere with the same instructor, labs, and capstone. Small cohorts keep Q&A fast, and shared digital workspaces mirror your team's review and reporting workflows.
- Live virtual sessions with the same instructor
- Small cohorts for fast Q&A and feedback
- Shared workspaces for labs and reviews
- Same 24 hours, labs, and capstone
Need a training format that works for your team?
Full days, half days across weeks, or split by module. Tell us the delivery window and we schedule the cohort around it.
Frequently Asked Questions
Share your team size, locations, and preferred dates through the lead form. We respond within one business day with trainer availability and a tailored group quote.
Yes. A short discovery call maps your duty readiness, team roles, and timelines, then shapes a tailored training plan with scope and schedule.
Yes. The program runs live virtual with the same instructor, labs, and capstone as in-person delivery. Small cohorts keep interaction high.
Yes. Onsite delivery brings the instructor to your office for all 24 hours, with labs run on your own product documentation.
The program is 24 hours across 6 modules, delivered in flexible batches around your calendar. The capstone implementation plan closes the program.
Question not answered here?
Put it in the request. A training specialist answers it directly, within one business day.
Where this Training Fits in Your Team's learning path.
The FCA Consumer Duty raises the bar on how firms deliver outcomes for retail customers. Your team learns conduct risk first, then applies the Duty in this course. The path then moves to personal accountability under SM&CR and finally to operational resilience.
Why Choose Edstellar as Your FCA Consumer Duty Compliance Training Provider
Edstellar brings instructor-led Consumer Duty training to your teams wherever they work. With 4 hands-on labs, tailored content, and trainers matched to your regulatory domain, the program turns duty obligations into practiced controls.
EXPERT TRAINERS
YEARS DELIVERING
ORGANIZATIONS TRAINED
CERTIFIED
Tailored
Content is shaped to your product set and duty gaps before delivery, so every lab works on your own reviews, assessments, and reports.
Proven Methodology
Edstellar's 5+ years delivering compliance training means the program runs on a tested structure, tuned for governance audiences.
Practice-Based Learning
Your team practices, not just listens: 4 hands-on labs across 6 modules, from fair value assessments to a capstone duty plan.
Expert Trainers
Learn from compliance practitioners from a bench of 5,000+ certified trainers, matched to your regulatory domain and team profile.
Global Scale
One duty program delivered worldwide, with consistent content across batches and formats that fit each team's calendar.
Measurable Outcomes
Pre and post assessments track duty competency gains, with Skills Matrix reporting that shows capability lift per team.
Connect Consumer Duty Outcomes to Product Evidence and Practical Remediation
Edstellar develops Consumer Duty practice through product governance, fair-value assessment, communication testing, and outcome monitoring. Teams examine sample products and customer journeys before building an implementation plan and board-report structure. The final review assesses the evidence behind outcome judgments and remediation priorities, rather than assuming that completed templates demonstrate good consumer outcomes.
- Step 01
Consult
We explore product and oversight responsibilities, identifying gaps in target-market evidence, fair-value reasoning, consumer-understanding tests, support monitoring, and board-level management information.
- Step 02
Plan
We establish Consumer Duty scope and outcomes before product reviews, value assessments, and communication testing, then monitoring and board reporting within the implementation plan.
- Step 03
Align
We align financial-services conduct expertise with product, compliance, legal, risk, and audit teams, introducing regulatory foundations and matching exercises to product complexity and maturity.
- Step 04
Customize
We tailor fictional product reviews, pricing-and-benefit records, consumer messages, and complaints data to representative services, avoiding real customer information and live product decisions.
- Step 05
Execute
Participants document target markets, draft value assessments, and test messages, receiving feedback on outcome evidence, vulnerable-customer considerations, and the usefulness of proposed monitoring measures.
- Step 06
Evaluate
We assess the implementation plan for evidence-linked gaps across the four outcomes, justified remediation priorities, and MI and board-report structures that support ongoing review.
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→Coaching solutions
Executive and manager coaching that keeps skills in use.
Start an RFP shaped to your needs.
Answer three quick questions about team size, scope, and how often you need the program run, then send the request from the last step. Everything you choose travels with it, so you only fill this in once.
How many team members need training?
FCA Consumer Duty Compliance Corporate Training Training Packages & Pricing
Where L&D holds an annual budget, license packages price the whole year at once instead of raising a purchase order per workshop. Hours and licenses are pooled across teams, programs and locations, so unused capacity is not stranded in one department.
Starter
120
trainee licenses64 hours of group training
Tailored for SMBs
Growth
320
trainee licenses160 hours of group training
Ideal for growing SMBs
Enterprise
800
trainee licenses400 hours of group training
Designed for large corporations
Custom
Unlimited
trainee licensesDuration set by the rollout
Multi-region and multi-year
Training Packages & Pricing
Choose the training format that works for your team. Pricing is customized based on your requirements, cohort size, and delivery needs.
Request FCA Consumer Duty Compliance Training for Your Team
Tell us about your team: size, roles, product lines, and preferred timelines. We will confirm trainer availability, then share a tailored training plan with scope, schedule, and a group quote.