Microsoft Dynamics 365 Commerce Functional Consultant Corporate Training
Instructor-led Dynamics 365 Commerce training that builds your team’s skill in channels, catalogs, pricing, and order management.
This program prepares functional consultants and commerce teams to design, configure, and operate Microsoft Dynamics 365 Commerce. Learners work in a live environment across Commerce HQ, online and in-store channels, product data, pricing, and fulfillment.
Instructor-led group trainingVirtual / on-site / off-site10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
How we build a confident Dynamics 365 commerce team
The Edstellar COMMERCE Capability Model
Diagnose
We assess your current commerce landscape, channel mix, and the gaps holding back consistent customer experiences.
Standardize
We align your team on proven configuration standards for channels, catalogs, pricing, and order flows.
Practice
Learners configure POS, discounts, and fulfillment in guided labs that mirror real retail operations.
Measure
We check configuration accuracy and workflow fluency with checkpoints after every major module.
Scale
Your team leaves with templates and playbooks to extend commerce best practices across regions and channels.
Need more than one program?Get a group quote
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Program Overview: What is Microsoft Dynamics 365 Commerce Functional Consultant?
Microsoft Dynamics 365 Commerce Functional Consultant is Edstellar's instructor-led program for consultants building unified commerce experiences. It is designed for functional consultants and retail technologists, and covers commerce architecture, channel setup, point of sale, products and catalogs, pricing, order management, fulfillment, and data integration. Participants learn to connect the storefront, the back office, and everything between.
Training runs in configured Commerce environments, with labs that follow a real retail rollout. Participants set up channels and point-of-sale terminals, build catalogs and pricing rules, process orders end to end, and integrate with upstream systems. Instructors review each build, pressing on the integration points where commerce projects usually break. The program closes with a capstone where participants deliver a complete commerce implementation.
Retailers lose sales when online and in-store systems disagree about inventory, pricing, or order status. This program teaches consultants to build one connected commerce operation: unified catalogs, consistent pricing, and orders fulfilled from wherever makes sense. The payoff is a commerce platform that sells everywhere without the chaos behind the scenes.
The last word is the End-to-End Commerce Implementation: a working commerce environment with channels, POS, catalogs, pricing, and order flows all configured and integrated, demonstrated as a customer journey from browse to delivery.
Functional consultants, retail operations staff, and IT teams learn how Commerce HQ, online storefronts, call centers, and POS work together as one unified commerce platform. The program covers channel profiles, assortments, price groups, payment processing, returns, and the data flows that keep commerce synchronized with finance and supply chain. By the final capstone, each learner has configured a working commerce setup and can support day-to-day operations with confidence.
What's Included in this Workshop for Your Enterprise Teams
- 1
Commerce architecture
Map Commerce HQ, channels, and deployment options for your scenario.
- 2
Channel configuration
Set up online, call center, and POS channels with profiles.
- 3
Products and pricing
Build catalogs, assortments, price groups, and discounts.
- 4
Order operations
Process orders, payments, fulfillment, and returns end to end.
- 5
Data integration
Move commerce data with Data Exchange and async services.
- 6
Capstone implementation
Deliver a complete configured commerce scenario for review.
- Instructor-led delivery, virtual, onsite, or hybrid
- Guided practice SAP system for every learner
- Lab guides and procedure workbooks
- Session recordings for later review
- Pre-training skills check with readout
- Post-training office hours and support
Build your team's skills. Anywhere in the world.
Real-world use cases
from day one
Instructor-led training
for your teams
Delivered globally
in 100+ countries
Enterprise Training Solutions Customized for Your Company
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Microsoft Dynamics 365 Commerce Functional Consultant Course Topics and Program Outline
A 24-hour instructor-led program with guided labs in every module, from commerce architecture to a full implementation capstone.
Built by Edstellar with Dynamics 365 commerce practitioners
Built by consultants who implement Dynamics 365 Commerce for retail and distribution businesses, shaped around your stack and use cases.
We map your current commerce setup, channel mix, and skill gaps so the program targets what your team needs most.
Instructor-led sessions cover Commerce HQ, channels, catalogs, pricing, and order flows with live demonstrations.
Guided labs configure POS, pricing, promotions, and fulfillment in a live Commerce environment with instructor support.
A capstone implementation brings every workflow together in one realistic commerce scenario your team presents.
Configure a working commerce setup from channel to fulfillment in guided labs.
Delivered as
Delivered live by an instructor across 24 hours, with every module anchored in hands-on practice inside a real Commerce environment.
Explore a live Commerce HQ and trace a transaction across channels.
learna)Dynamics 365 Commerce architecture and components
b)Commerce Scale Unit and Commerce HQ roles
c)Channel types: online, POS, and call center
d)Deployment topologies and environments
Configure a POS terminal and an online channel from a blank profile.
learna)Channel profiles and channel setup
b)Online storefront configuration
c)Call center channel setup
d)POS terminals, layouts, and hardware profiles
Publish a catalog with assortments, pricing, and an active promotion.
practicea)Product hierarchies and product masters
b)Assortments and category management
c)Catalog publishing and navigation
d)Price groups, discounts, and promotions
Process a multi-line order through payment, fulfillment, and a return.
practicea)Order capture across channels
b)Payment processing and fraud checks
c)Fulfillment, picking, and shipping
d)Returns, exchanges, and refunds
Schedule and monitor data jobs, then resolve a failed sync.
practicea)Commerce Data Exchange concepts
b)Async services and job scheduling
c)Data entities for commerce
d)Monitoring, troubleshooting, and LCS
Implement a full commerce scenario and present it for review.
applya)Scenario briefing and success criteria
b)Channel and POS configuration
c)Catalog, pricing, and promotion setup
d)Order, payment, and fulfillment run-through
e)Handover documentation and review
Customize this program tailored to your team?
Tell us your training needs: what your team already works with, the level they’re at, and the topics you want them to focus on. We’ll adjust the modules, duration and hands-on labs, and send you a customized outline for your group.
Key Skills and Outcomes Your Team Will Gain
Practical outcomes your team will demonstrate by the end of the program.
Navigate the Commerce architecture
Explain how Commerce HQ, the Scale Unit, and channels work together in a unified commerce platform.
Configure retail channels and POS
Set up online, call center, and POS channels with correct profiles, layouts, and hardware settings.
Manage products and catalogs
Build product hierarchies, assortments, and published catalogs that keep every channel consistent.
Set up pricing and promotions
Configure price groups, discounts, and promotions that reflect real commercial policy.
Run order and fulfillment flows
Process orders, payments, shipments, returns, and refunds across channels without errors.
Integrate commerce data
Use Commerce Data Exchange and async services to keep commerce synchronized with back-office systems.
Support commerce operations
Monitor data jobs, troubleshoot sync issues, and keep day-to-day commerce running smoothly.
Teams that Benefit from this Microsoft Dynamics 365 Commerce Functional Consultant Group Training
Functional consultants, retail operations, IT, and finance teams who implement or run Dynamics 365 Commerce. Content adapts to each cohort’s role and experience, so every group practices the commerce workflows it owns.
Run channels with fewer operational errors
For store and e-commerce operations teams responsible for day-to-day commerce execution across channels.
Workflow friction
- Inconsistent channel configuration
- Pricing mistakes at checkout
- Slow returns processing
How the program helps
- Faster channel setup for new stores
- Cleaner product and pricing data
- Fewer order and return errors
Practice use cases
- POS setup labs
- promotion testing
- returns workflows
Keep commerce systems stable and integrated
For application teams who administer Commerce HQ, manage data jobs, and support integrations.
Workflow friction
- Failed async data jobs
- Integration blind spots
- Environment drift
How the program helps
- Reliable data synchronization
- Faster sync troubleshooting
- Cleaner environment management
Practice use cases
- data exchange labs
- job monitoring
- LCS diagnostics
Launch catalogs and campaigns with confidence
For digital and merchandising teams who own the online storefront, catalogs, and promotions.
Workflow friction
- Slow catalog updates
- Discount configuration errors
- Assortment gaps
How the program helps
- Faster catalog publishing
- Accurate promotional pricing
- Better category structures
Practice use cases
- catalog publishing
- assortment labs
- discount setup
Reconcile commerce revenue accurately
For finance teams who depend on correct order, payment, and returns data from commerce channels.
Workflow friction
- Mismatched payment data
- Returns accounting gaps
- Reporting inconsistencies
How the program helps
- Cleaner payment reconciliation
- Accurate returns accounting
- Reliable sales reporting
Practice use cases
- payment flow review
- returns accounting
- sales reporting
Each cohort’s labs and scenarios are tuned to the departments in the room.
Prerequisites: This program suits functional consultants, retail operations, and IT staff who work with Microsoft business applications. Familiarity with retail processes or Dynamics 365 helps but is not required. Each cohort’s labs adapt to the systems and channels the team actually uses.
Commerce Associate to Commerce Lead
Learners progress from understanding commerce architecture to independently running multi-channel commerce operations.
One program that grows with commerce careers, from channel basics to confident multi-channel practice.
Mixed cohort, or several teams at once?
We can tailor the training to different teams, roles, and experience levels within the same program.
Certificate of Training Completion.
On successful completion, employees receive an Edstellar course completion certificate, recognizing their commitment to ongoing learning and professional development. It validates the skills they have built and motivates them to keep growing and contribute to organizational success.
Earned, not attended. Awarded on completion of all hands-on labs and the capstone project.
Training Delivery Modes: Virtual, Onsite and Hybrid
Instructor-led Dynamics 365 Commerce training delivered in the format that fits your team: live virtual, onsite, or hybrid.
Hybrid Training
Blend live virtual sessions with onsite practice days so your Microsoft Dynamics 365 Commerce Functional Consultant team learns the platform without pausing operations.
- Live instructor-led sessions, virtual and onsite
- Hands-on labs in a guided practice tenant
- Cohort schedule tuned to your team's calendar
- Same curriculum and labs across both modes
Onsite Training
Bring the instructor to your office for focused Microsoft Dynamics 365 Commerce Functional Consultant working sessions built around your own processes and data.
- Instructor at your office for the full program
- Labs mapped to your real workflows and data
- Whiteboard design sessions with your team
- Direct Q and A with a platform practitioner
Live Virtual Training
Join live from anywhere: the full Microsoft Dynamics 365 Commerce Functional Consultant program delivered online with screen-shared labs and instructor support.
- Live online instructor-led delivery
- Cloud practice tenant for every learner
- Breakout rooms for guided lab exercises
- Session recordings and lab guides included
Need a training format that works for your team?
Full days, half days across weeks, or split by module. Tell us the delivery window and we schedule the cohort around it.
Frequently Asked Questions
Share your team size and preferred dates, and we send a tailored quote within one business day.
Yes. A short discovery call with a commerce specialist helps scope the program to your channels.
Yes. Live virtual delivery includes the same guided labs as onsite, with full instructor support.
Yes. Onsite delivery works worldwide; we coordinate labs, systems access, and scheduling with you.
The program runs 24 hours, typically across three to four days, scheduled to fit your team.
Question not answered here?
Put it in the request. A training specialist answers it directly, within one business day.
Where this Training Fits in Your Team's learning path.
Dynamics 365 Commerce brings together e-commerce operations and the Dynamics 365 platform, so both come first. Your team then configures Commerce for stores, online channels and call centres, and customisation adapts it to your own retail processes.
Why Choose Edstellar as Your Microsoft Dynamics 365 Commerce Functional Consultant Corporate Training Provider
Enterprise Dynamics 365 Commerce training with practitioner instructors and hands-on labs.
EXPERT TRAINERS
YEARS DELIVERING
ORGANIZATIONS TRAINED
CERTIFIED
Tailored
Commerce labs tuned to your channel mix, so every exercise mirrors the POS, online, and call center setups your team supports.
Proven Methodology
A proven arc from commerce architecture to order operations, with checkpoints that verify configuration skill at each stage.
Practice-Based Learning
Guided practice in a live Commerce environment, from catalog publishing to a full implementation capstone reviewed by the instructor.
Expert Trainers
Practitioner trainers who implement Dynamics 365 Commerce for retail and distribution, matched to your delivery window.
Global Scale
Delivery across time zones in live virtual, onsite, or hybrid formats, coordinated around your team’s schedule.
Measurable Outcomes
Measurable outcomes: configuration checklists, capstone reviews, and playbooks that track readiness after the program.
Build Connected Commerce Channels With Consistent Catalogs and Order Operations
Edstellar develops Dynamics 365 Commerce capability through a connected retail scenario. Participants configure channels and point-of-sale profiles, publish catalogs, and follow orders through fulfillment and returns. Integration exercises expose synchronization dependencies, culminating in an implementation review focused on consistent pricing, transaction continuity, and evidence-led resolution of data-job failures.
- Step 01
Consult
We examine retail process familiarity and channel responsibilities to identify learning needs in POS configuration, catalog publication, promotions, order fulfillment, and data synchronization.
- Step 02
Plan
We establish Commerce architecture before channel setup and product catalogs, then connect pricing, order operations, and data-job management in the end-to-end implementation.
- Step 03
Align
We align Dynamics 365 Commerce expertise with functional consultants, retail operations, and IT staff, calibrating support to their channel mix and business-application experience.
- Step 04
Customize
Sample products, promotions, and multi-line orders reflect familiar retail channels, enabling relevant fulfillment and return exercises while keeping transactions within the training scenario.
- Step 05
Execute
Participants configure POS profiles, publish assortments, process orders and returns, and investigate failed synchronization jobs, receiving feedback on cross-channel consistency and operational dependencies.
- Step 06
Evaluate
We assess the commerce implementation for coherent channel settings, consistent catalog and promotion behavior, complete order flows, and documented resolution of the synchronization scenario.
Also from Edstellar
Talent assessments
Psychometric, behavioral, leadership and 360-degree assessment.
→Training needs analysis
Needs analysis, gap identification, and a training roadmap.
→L&D consulting
Learning strategy, content, technology and ROI measurement.
→OD consulting
Org design, succession planning and cultural change.
→Managed training services
Training outsourcing, vendor management, logistics and administration.
→Coaching solutions
Executive and manager coaching that keeps skills in use.
Start an RFP shaped to your needs.
Answer three quick questions about team size, scope, and how often you need the program run, then send the request from the last step. Everything you choose travels with it, so you only fill this in once.
How many team members need training?
Microsoft Dynamics 365 Commerce Functional Consultant Training Training Packages & Pricing
Where L&D holds an annual budget, license packages price the whole year at once instead of raising a purchase order per workshop. Hours and licenses are pooled across teams, programs and locations, so unused capacity is not stranded in one department.
Starter
120
trainee licenses64 hours of group training
Tailored for SMBs
Growth
320
trainee licenses160 hours of group training
Ideal for growing SMBs
Enterprise
800
trainee licenses400 hours of group training
Designed for large corporations
Custom
Unlimited
trainee licensesDuration set by the rollout
Multi-region and multi-year
Training Packages & Pricing
Choose the training format that works for your team. Pricing is customized based on your requirements, cohort size, and delivery needs.
Request Microsoft Dynamics 365 Commerce Functional Consultant Training for Your Team
Tell us about your team size, channel mix, and timelines. A training advisor will scope a Dynamics 365 Commerce program around your needs and share a quote within one business day.