SAP Industry Solutions for Utilities (ISU) Corporate Training
Learn to run SAP IS-U utilities processes with confidence in live, instructor-led guided labs.
Edstellar, a corporate training company, delivers corporate training that helps your team learn SAP Industry Solutions for Utilities. Employees manage master data and meters, run billing and invoicing, and serve the customer lifecycle through guided labs led by practitioners. Each session is tuned to your market roles and rate structures.
Instructor-led group trainingVirtual / on-site / off-site10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
How we build a meter-to-cash ready utilities team
The Edstellar SAP UTILITIES Capability Model
Assess utilities readiness
Skill checks map your team's utilities roles, SAP experience, and the meter-to-cash processes you run today.
Set shared utilities standards
One playbook for master data, reads, and billing keeps every service territory consistent.
Practice in guided labs
Labs cover master data, device management, billing, and customer service on training IS-U systems.
Measure the lift
Lab reviews benchmark each employee's SAP IS-U skill before and after the program.
Scale across teams
One standard rolls out across regions, business units, and service territories.
Need more than one program?Get a group quote
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Program Overview: What is SAP Industry Solutions for Utilities (ISU)?
SAP Industry Solutions for Utilities (ISU) is Edstellar's instructor-led program for utilities teams running SAP IS-U. It covers the IS-U landscape, business partner and contract account master data, device management and meter reading, billing and invoicing, and customer service move-in and move-out processes. Participants learn to run the full meter-to-cash cycle with confidence.
Training is hands-on from the first module, with guided labs in a live IS-U environment. Participants build business partners, install and read devices, run billing and invoicing, and process move-in and move-out scenarios. Instructors coach on utilities data discipline, correcting the master data errors that corrupt billing. The final five and a half hours are a capstone: build a complete meter-to-cash cycle.
Utilities that run IS-U loosely pay for it in billing errors: unread devices, wrong rates, and customer service teams improvising around the system. Revenue leaks through bad master data. This program teaches teams to operate IS-U as a connected cycle: accurate devices, disciplined billing, and customer processes that follow the contract lifecycle.
The capstone is a full Meter-to-Cash Cycle Build: your team stands up the business partners, devices, and contracts, runs meter reads through billing and invoicing, and handles the customer service moves around them. Instructors audit the cycle for revenue leakage points, and the team leaves with the configuration and process templates to replicate the cycle on their own IS-U system.
The program covers the IS-U landscape in depth: business partners and contract accounts, device management and meter reading, billing schemas and rate determination, move-in and move-out, and dunning. It closes with a capstone where each team executes a full meter-to-cash cycle and hands over process checklists.
What's Included in this Workshop for Your Enterprise Teams
- 1
Utilities Industry and SAP IS-U Foundations
Understand the utilities value chain and where SAP IS-U fits.
- 2
Master Data: Business Partners and Contract Accounts
Build the customer foundation of IS-U.
- 3
Device Management and Meter Reading
Manage meters and reads in SAP.
- 4
Billing and Invoicing in IS-U
Bill customers accurately in IS-U.
- 5
Customer Service: Move-In/Out and Contract Lifecycle
Serve utility customers through the contract lifecycle.
- 6
Capstone: Meter-to-Cash Cycle Build
Run the complete meter-to-cash cycle in the training system.
- Instructor-led delivery across virtual, onsite, and hybrid
- Guided labs in every module with instructor coaching
- Capstone build, reviewed with your team
- Flexible scheduling around your calendar
- Lab guides and reusable templates included
- Group size and batches set along with you
Build your team's skills. Anywhere in the world.
Real-world use cases
from day one
Instructor-led training
for your teams
Delivered globally
in 100+ countries
Enterprise Training Solutions Customized for Your Company
One partner for instructor-led corporate training, delivered the way your teams work.
Request a Training Quote- Customized Training Delivery
- Scale Your Training: Small to Large Teams
- In-person Onsite, Live Virtual or Hybrid Training Modes
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- Hands-On Labs on Live Infrastructure, Led by Industry Experts
SAP Industry Solutions for Utilities (ISU) Course Topics and Program Outline
A tailored 24-hour, six-module workshop: one learning journey from IS-U foundations to a capstone meter-to-cash cycle. Sessions pair concepts with guided labs on real utilities transactions. Materials include lab guides and process checklists, plus a capstone assessment.
Built by Edstellar with SAP utilities practitioners
Built by practitioners who run SAP IS-U operations in production, shaped around your stack and use cases.
We assess your team's utilities roles and SAP experience, then map the master data, metering, and billing processes you run.
Instructor-led sessions cover the IS-U architecture, market roles, and master data with live demos on training systems.
Guided labs run device, meter reading, billing, and customer service transactions across 24 hours of hands-on practice.
The capstone executes a full meter-to-cash cycle, reviewed with your team and handed over with process checklists.
From IS-U foundations to a full meter-to-cash cycle, every process is practiced in guided labs.
Delivered as
Delivered as a hybrid program of live instruction and guided labs, scheduled around your team's calendar in flexible batches.
Navigate the IS-U workspace and trace a meter-to-cash flow.
learna)Deregulated energy markets and roles
b)SAP IS-U architecture overview
c)Core terminology and data objects
d)Meter-to-cash process map
Create a full customer master data set in IS-U.
learna)Business partner creation and roles
b)Contract accounts and account determination
c)Premises, connections, and installations
d)Master data quality and governance
Run a meter reading cycle from order to results.
practicea)Device categories and installation
b)Meter reading order creation
c)Processing reads and plausibility checks
d)Estimated reads and corrections
Execute a billing run and generate invoices.
practicea)Billing master data and schemas
b)Rate determination and pricing
c)Billing runs and reversals
d)Invoicing and bill document output
Process a customer move and a dunning cycle.
practicea)Move-in and move-out processing
b)Contract changes and terminations
c)Disconnection and reconnection
d)Dunning and collections workflows
Complete a meter-to-cash cycle end to end.
applya)Scoping the capstone cycle
b)Device install to meter read
c)Billing, invoicing, and payment
d)Results review and handover notes
Customize this program tailored to your team?
Tell us your training needs: what your team already works with, the level they’re at, and the topics you want them to focus on. We’ll adjust the modules, duration and hands-on labs, and send you a customized outline for your group.
Key Skills and Outcomes Your Team Will Gain
Seven job-ready outcomes your team will demonstrate by the end of the program. Each competency is practiced in guided labs and reviewed in the capstone cycle.
Navigate SAP IS-U
Work confidently in the IS-U workspace across master data, devices, and billing.
Build utility master data
Create business partners, contract accounts, and premises with data discipline.
Manage devices and reads
Install devices, run meter reading orders, and process results and corrections.
Run billing and invoicing
Configure billing master data, determine rates, and generate accurate invoices.
Serve the contract lifecycle
Process move-in, move-out, disconnections, and dunning in IS-U.
Resolve meter-to-cash issues
Diagnose billing blocks and data errors across the meter-to-cash chain.
Deliver a meter-to-cash cycle
Execute the full cycle from device install to paid invoice in the capstone.
Teams that Benefit from this SAP Industry Solutions for Utilities (ISU) Group Training
Built for utilities teams that run customer, metering, and billing operations in SAP. Content adapts to each cohort's market roles and rate structures, so every group practices the workflows it owns.
Run meter-to-cash without breaks
Operations teams managing the end-to-end customer lifecycle in IS-U. Learn the data and process discipline behind clean billing.
Workflow friction
- Billing blocks and rework
- Master data inconsistencies
- Slow move-in processing
How the program helps
- Cleaner billing with fewer blocks
- Faster customer onboarding
- Reliable meter-to-cash flow
Practice use cases
- Customer onboarding
- Billing runs
- Move-in processing
Get reads right the first time
Metering teams and field coordinators who install devices and manage reads. Turn field data into accurate bills.
Workflow friction
- Estimated reads and disputes
- Device data errors
- Read scheduling pressure
How the program helps
- Accurate reads and fewer estimates
- Smoother device installations
- Faster read corrections
Practice use cases
- Device installation
- Meter reading orders
- Read plausibility
Bill accurately and on time
Billing analysts who run billing and invoicing in IS-U. Master rate determination, billing runs, and reversals.
Workflow friction
- Complex rate structures
- Billing run failures
- Reversal backlogs
How the program helps
- Accurate, on-time invoices
- Fewer billing reversals
- Clear rate structures
Practice use cases
- Billing runs
- Rate determination
- Invoice reversals
Serve customers through every move
Customer service teams handling move-in, move-out, and collections. Resolve issues fast with confident IS-U navigation.
Workflow friction
- Long handle times
- System navigation struggles
- Dunning complaints
How the program helps
- Faster case resolution
- Confident IS-U navigation
- Better customer experience
Practice use cases
- Move-in and move-out
- Contract changes
- Dunning handling
Cohorts train as a cross-functional workforce, with each small group aligned on shared platform standards.
Prerequisites: This program suits utilities professionals who work with customer, metering, or billing processes; no prior SAP IS-U experience is needed. Familiarity with meter-to-cash concepts and your market's roles helps you move faster, and basic Excel comfort supports the billing labs. Content adapts to each cohort's rate structures, so beginners and experienced users practice at the right depth.
Utilities Analyst to SAP IS-U Consultant
Six skill rows map the journey from first IS-U navigation to a confident meter-to-cash cycle, aligned to the modules your team will complete.
One program that grows with SAP utilities careers, from IS-U basics to confident meter-to-cash execution.
Mixed cohort, or several teams at once?
We can tailor the training to different teams, roles, and experience levels within the same program.
Certificate of Training Completion.
On successful completion, employees receive an Edstellar course completion certificate, recognizing their commitment to ongoing learning and professional development. It validates the skills they have built and motivates them to keep growing and contribute to organizational success.
Earned, not attended. Awarded on completion of all hands-on labs and the capstone project.
Training Delivery Modes: Virtual, Onsite and Hybrid
Hybrid delivery is the default for technical programs: live instruction with guided labs, tuned to your market roles and rate structures.
Hybrid Training
Instructor-led sessions mix onsite and virtual delivery with guided labs throughout. Teams run IS-U transactions while the instructor coaches and reviews process work. Hybrid keeps scheduling flexible without losing live interaction.
- Live instruction across onsite and virtual sessions
- Guided labs with instructor coaching and reviews
- Real utilities workflows processed in SAP
- Flexible scheduling without losing live interaction
Onsite Training
Instructor-led training at your offices, with training IS-U access set up on your network. The instructor pairs with the team in person, reviews transactions together, and tunes exercises to your market roles and rate structures.
- Instructor-led training at your offices
- Training IS-U access on your network
- In-person pairing and transaction reviews
- Exercises tuned to your utilities scope
Live Virtual Training
Live virtual sessions on Zoom or Teams with the same guided labs and instructor coaching as onsite delivery. Screen sharing and breakout rooms keep transaction reviews interactive across time zones.
- Live virtual sessions on Zoom or Teams
- Same guided labs as onsite delivery
- Interactive transaction reviews in breakout rooms
- Recordings shared for later reference
Need a training format that works for your team?
Full days, half days across weeks, or split by module. Tell us the delivery window and we schedule the cohort around it.
Frequently Asked Questions
Share your team size, timelines, and delivery preference, and we will send a detailed per-group quote with batch options.
Yes. Book a discovery call and we will map your market roles, SAP maturity, and billing scope to a tailored plan before you commit.
Yes. Live virtual sessions run on Zoom or Teams with the same guided labs and instructor coaching as onsite delivery.
Yes. Onsite delivery sets up training IS-U access on your network, with exercises tuned to your rate structures.
The program runs 24 hours of instructor-led training across six modules, scheduled in flexible batches around your calendar.
Question not answered here?
Put it in the request. A training specialist answers it directly, within one business day.
Where this Training Fits in Your Team's learning path.
SAP for Utilities comes after your team knows how power markets work and can use S/4HANA in its role, because IS-U models meters, tariffs and billing on top of both. Once customer and billing processes run, the path adds plant maintenance for the network assets behind them.
Why Choose Edstellar as Your SAP Industry Solutions for Utilities (ISU) Corporate Training Provider
Edstellar delivers SAP IS-U training your team applies from day one: instructor-led, lab-driven, and tailored to your market roles and rate structures.
EXPERT TRAINERS
YEARS DELIVERING
ORGANIZATIONS TRAINED
CERTIFIED
Tailored
Curriculum tuned to your market roles and rate structures, so every lab mirrors the meter-to-cash flows your team owns.
Proven Methodology
A learn, practice, apply journey moves teams from IS-U basics to a reviewed meter-to-cash capstone.
Practice-Based Learning
Guided labs on training SAP systems build real metering and billing skills, not slide knowledge, in every module.
Expert Trainers
Utilities practitioners who run SAP IS-U operations in production coach your team and review every exercise.
Global Scale
One utilities standard delivered across regions, business units, and service territories worldwide.
Measurable Outcomes
Lab reviews and process checklists show exactly what your team can run in IS-U after 24 hours.
Build SAP IS-U Skills Across Connected Meter-to-Cash Processes
Edstellar develops utility-process capability by linking master data, devices, readings, billing, and customer-service events in SAP IS-U. Participants work through sample customer journeys and investigate their downstream effects. A complete meter-to-cash demonstration is reviewed for consistent records, coherent billing outcomes, and well-explained handling of lifecycle exceptions.
- Step 01
Consult
We examine utility-process familiarity, customer-data challenges, and metering or billing handoffs to identify priorities for SAP IS-U foundations and practical scenario work.
- Step 02
Plan
Utility and platform foundations lead into partner and contract data, device management, meter reading, billing, and customer moves before a meter-to-cash cycle.
- Step 03
Align
Utilities and SAP IS-U expertise supports customer, metering, and billing roles, explaining platform structures without assuming previous experience with the module.
- Step 04
Customize
Fictional accounts, meter readings, and customer moves reflect relevant utility scenarios while avoiding personal customer information or changes to actual service accounts.
- Step 05
Execute
Participants create customer master records, process moves and dunning, and run billing scenarios, receiving feedback on document continuity and downstream process effects.
- Step 06
Evaluate
We assess the meter-to-cash cycle for consistent customer and device data, explainable billing results, and correct handling of the selected contract events.
Also from Edstellar
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Psychometric, behavioral, leadership and 360-degree assessment.
→Training needs analysis
Needs analysis, gap identification, and a training roadmap.
→L&D consulting
Learning strategy, content, technology and ROI measurement.
→OD consulting
Org design, succession planning and cultural change.
→Managed training services
Training outsourcing, vendor management, logistics and administration.
→Coaching solutions
Executive and manager coaching that keeps skills in use.
Start an RFP shaped to your needs.
Answer three quick questions about team size, scope, and how often you need the program run, then send the request from the last step. Everything you choose travels with it, so you only fill this in once.
How many team members need training?
SAP Industry Solutions for Utilities (ISU) Training Training Packages & Pricing
Where L&D holds an annual budget, license packages price the whole year at once instead of raising a purchase order per workshop. Hours and licenses are pooled across teams, programs and locations, so unused capacity is not stranded in one department.
Starter
120
trainee licenses64 hours of group training
Tailored for SMBs
Growth
320
trainee licenses160 hours of group training
Ideal for growing SMBs
Enterprise
800
trainee licenses400 hours of group training
Designed for large corporations
Custom
Unlimited
trainee licensesDuration set by the rollout
Multi-region and multi-year
Training Packages & Pricing
Choose the training format that works for your team. Pricing is customized based on your requirements, cohort size, and delivery needs.
Request SAP Industry Solutions for Utilities (ISU) Training for Your Team
Share your team size, IS-U scope, and timelines to receive a tailored training plan and quote. Book a discovery call to discuss your goals; we confirm availability and respond with a proposal.