Ivanti - Service Manager Administration Corporate Training
Run ITSM on Ivanti with confidence.
This instructor-led program teaches Ivanti Service Manager administration: installation, workflow design, CMDB, and SLA management, practiced in guided labs on realistic service desks.
Instructor-led group trainingVirtual / on-site / off-site10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
How we build a running IT services team
The Edstellar IT SERVICE MANAGEMENT Capability Model
Assess
We baseline your team's it service management skills before training begins.
Learn
Instructor-led sessions build Ivanti - Service Manager Administration knowledge step by step.
Practice
Guided hands-on labs lock in each technique with coaching.
Apply
Teams apply Ivanti - Service Manager Administration to real work before the program ends.
Measure
Skill checks show what improved and what comes next.
Need more than one program?Get a group quote
Trusted as a Leading Corporate Training Provider by
Program Overview: What is Ivanti - Service Manager Administration?
Ivanti Service Manager runs the IT services users depend on. This program teaches how to administer it: installing, configuring workflows, managing the CMDB, and running SLAs.
Led by ITSM consultants, the program moves from architecture to workflows, CMDB, and reporting. Guided labs run in every module on realistic service desk scenarios.
The program closes with a capstone full build: an Ivanti Service Manager configuration pack with workflows, SLAs, and dashboards, reviewed by the instructor.
Teams leave with a service desk that works: configured workflows, a living CMDB, and SLAs the business trusts.
What's Included in this Workshop for Your Enterprise Teams
- 1
Instructor-Led Delivery
Live Ivanti SM sessions with certified trainers
- 2
Hands-On Labs
Guided labs built on real-world use cases
- 3
Tailored Curriculum
Agenda tuned to your stack and team goals
- 4
Assessments & Materials
Pre and post checks plus reference workbooks
- 5
Post-Training Support
Follow-up help as teams apply the skills
- Instructor-led delivery: onsite, live virtual, or hybrid
- Tailored agenda: topics matched to your team's stack and goals
- Guided hands-on labs built around real-world use cases
- Cohort sizes that suit small teams and large groups
- Materials, workbooks, and post-program reference guides
- Post-training support and assessment on request
Build your team's skills. Anywhere in the world.
Real-world use cases
from day one
Instructor-led training
for your teams
Delivered globally
in 100+ countries
Enterprise Training Solutions Customized for Your Company
One partner for instructor-led corporate training, delivered the way your teams work.
Request a Training Quote- Customized Training Delivery
- Scale Your Training: Small to Large Teams
- In-person Onsite, Live Virtual or Hybrid Training Modes
- Plan from 2000+ Industry-ready Training Programs
- Hands-On Labs on Live Infrastructure, Led by Industry Experts
Ivanti - Service Manager Administration Course Topics and Program Outline
6 modules, 20 instructor-led hours, and 3 guided labs that move Ivanti - Service Manager Administration from theory to dependable team practice.
Built by Edstellar with ITSM consultants who implement Ivanti Service Manager for enterprises
Built by ITSM consultants who implement Ivanti Service Manager for enterprises, shaped around your stack and use cases.
We check where your team stands on Ivanti SM today, so the program targets real gaps instead of repeating what they know.
Instructor-led sessions teach it service management concepts in order, with demos and Q&A in every module.
guided labs give your team coached repetition on realistic it service management scenarios with instructor review.
The capstone full build proves the learning: a configuration pack, built, reviewed, and ready to take back to work.
From baseline to job-ready in 20 hours.
Delivered as
Cohorts run hybrid, onsite, or live virtual formats, scheduled around your calendar in half-day or full-day blocks.
Validate an Ivanti installation plan.
learna)Architecture
b)Components
c)Installation
d)Post-install checks
Configure a service desk workspace.
learna)Business objects
b)Forms and layouts
c)Pick lists
d)Access roles
Build an incident workflow with approvals.
practicea)Workflow builder
b)Approval chains
c)Escalation rules
d)Automation
Model CIs and relationships for a service.
practicea)CI classes
b)Relationships
c)Discovery basics
d)CMDB health
Build an SLA dashboard.
practicea)SLA design
b)Dashboards
c)Standard reports
d)Metrics that matter
Present your pack and demo the workflows.
applya)Pack presentation
b)Workflow demo
c)CMDB review
d)Dashboard walkthrough
Customize this program tailored to your team?
Tell us your training needs: what your team already works with, the level they’re at, and the topics you want them to focus on. We’ll adjust the modules, duration and hands-on labs, and send you a customized outline for your group.
Key Skills and Outcomes Your Team Will Gain
Your team will install Ivanti Service Manager, configure service desks, design workflows, manage the CMDB, and run SLAs.
Installation
Plan and validate Ivanti installs.
Desk configuration
Configure objects, forms, layouts.
Workflow design
Build approvals and escalations.
CMDB management
Model CIs and relationships.
SLA management
Design and track SLAs.
Reporting
Build dashboards and reports.
Administration
Run the platform day to day.
Teams that Benefit from this Ivanti - Service Manager Administration Group Training
Built for ITSM admins, service desk managers, and IT teams running Ivanti. Content adapts to each cohort's processes, so every group configures workflows it actually uses.
Admins owning the platform
ITSM administrators get the full admin craft: config, workflows, CMDB, and SLAs.
Workflow friction
- Manual ticket handling
- Stale CMDB
- Missed SLAs
How the program helps
- Automate the work
- Keep CMDB alive
- Hit every SLA
Practice use cases
- ITSM
- admin
- workflows
Agents and managers on the desk
Service desk teams learn the workflows and dashboards that make their shifts smoother.
Workflow friction
- Chaotic queues
- No escalation paths
- Blind reporting
How the program helps
- Organize the queues
- Escalate properly
- See performance clearly
Practice use cases
- service desk
- queues
- escalation
Managers owning service quality
IT leaders learn what the platform can measure, so service reviews rest on evidence.
Workflow friction
- Service reviews by anecdote
- Unclear performance
- Weak improvement plans
How the program helps
- Review with data
- See true performance
- Improve deliberately
Practice use cases
- leadership
- metrics
- service quality
Groups run with employees at similar levels so exercises match daily work. Mixed cohorts are welcome when goals align.
Prerequisites: Familiarity with IT service concepts helps. No prior Ivanti experience is required.
Ivanti - Service Manager Administration: skill progression
A realistic path from foundation to advanced it service management capability, mapped to the modules above. Your team can see exactly which skills each module builds.
Bands show where each skill starts and where this program takes it.
Different Teams, Locations, Time Zones, or Languages? We've Got You Covered.
Whether your teams are spread across countries, time zones, languages, or experience levels, we deliver tailored training programs that ensure a consistent learning experience across your global workforce.
Certificate of Training Completion.
On successful completion, employees receive an Edstellar course completion certificate, recognizing their commitment to ongoing learning and professional development. It validates the skills they have built and motivates them to keep growing and contribute to organizational success.
Earned, not attended. Awarded on completion of all hands-on labs and the capstone project.
Training Delivery Modes: Onsite, Virtual and Hybrid
Instructor-led delivery in onsite, live virtual, or hybrid formats, with hands-on labs in every session.
Onsite Training
Your trainer comes to your premises. Sessions stay practical: hands-on labs run in the room with the instructor beside each team.
- Trainer at your premises
- Guided guided labs with the instructor beside each team
- Team collaboration in one room
- Agenda tuned on the spot
Live Virtual Training
Join from anywhere in live instructor-led sessions. Labs run in shared environments so the trainer can see every screen and coach in real time.
- Join from anywhere, live
- Shared lab environments with trainer coaching
- Sessions recorded for review
- Same curriculum, same hours
Hybrid Training
Split your cohort between the training room and a live virtual feed. Every session is instructor-led, with hands-on labs in each module and the same curriculum for both groups.
- Live instruction in every session
- Onsite workshops for guided labs
- Virtual sessions for distributed teams
- One cohort or split batches
Need a customized training format that works for your team?
Our training delivery is customized to your team's schedule, full days, half days, sessions spread across weeks, or modular formats. Share your preferred timeline, and we'll plan the training around it.
Frequently Asked Questions
Core administration transfers across recent versions; differences are noted.
ITIL basics help; key concepts are explained in context.
Configuration and workflows are covered; deep customization is out of scope.
Yes. Labs adapt to the incident and request processes teams actually run.
A configuration pack with workflows, SLAs, and dashboards.
Question not answered here?
Put it in the request. A training specialist answers it directly, within one business day.
Where this Training Fits in Your Team's learning path.
Ivanti Service Manager implements ITSM processes, so those come first. After your team administers the tool, it extends Ivanti into workspace control and then into IT asset management, so service, user and asset data connect.
ITSM PROCESSES
Incident, Problem & Change Management (ITSM) Training
Define incident, problem and change processes for the tool to support.
RUN IVANTI SERVICE MANAGER
Ivanti - Service Manager Administration Training
Configure Ivanti Service Manager workflows, forms, roles and SLAs.
CONTROL THE WORKSPACE
Ivanti - Workspace Control Training
Extend Ivanti into user workspaces with profile, policy and application control.
MANAGE IT ASSETS
IT Asset Management (ITAM) & Software Licence Optimisation Training
Track IT assets and licences so service tickets link to accurate asset records.
Why Choose Edstellar as Your Ivanti - Service Manager Administration Corporate Training Provider
Edstellar delivers Ivanti - Service Manager Administration as instructor-led corporate training for enterprise teams: practitioner instructors, hands-on labs, and a curriculum tailored to your goals.
EXPERT TRAINERS
YEARS DELIVERING
ORGANIZATIONS TRAINED
CERTIFIED
Tailored
Ivanti SM training scoped to your stack and team level, tuned module by module after a discovery call.
Proven Methodology
A Learn-Practice-Apply arc refined across thousands of corporate teams: concepts first, then guided labs until each skill holds.
Practice-Based Learning
Most hours go to doing: guided labs on realistic tasks your team faces on the job, with instructor review after each one.
Expert Trainers
Instructors who work in it service management teach from real delivery experience, matched to your cohort and goals.
Global Scale
Same Ivanti SM program for every cohort, delivered across time zones by 5,000+ certified trainers.
Measurable Outcomes
Pre- and post-program assessments mapped to your curriculum, so you can see exactly what each cohort learned and what comes next.
Configure Ivanti Service Management Around Workflows, Assets, and Service Evidence
Edstellar develops Ivanti Service Manager administration skills through a representative service desk build. Participants configure workspaces, create approval workflows, and connect configuration items with service relationships. An SLA dashboard and configuration pack bring the work together, with review of routing logic, CMDB coherence, operational visibility, and the behavior demonstrated in guided scenarios.
- Step 01
Consult
We review IT service familiarity, administration responsibilities, and recurring queue, escalation, or CMDB problems to identify the cohort's service-management configuration needs.
- Step 02
Plan
We establish platform architecture and installation considerations before workspace configuration, then connect incident workflows, CMDB relationships, and SLA reporting in the final configuration pack.
- Step 03
Align
We align Ivanti and ITSM administration expertise with platform administrators, service desk managers, and IT staff, confirming an appropriate learning environment and representative service processes.
- Step 04
Customize
We adapt sample incident routes, approval cases, and configuration-item models to familiar services, giving participants clear ownership and escalation requirements for configuration decisions.
- Step 05
Execute
Participants configure workspaces, build incident approvals, model service relationships, and create SLA dashboards, receiving feedback on workflow behavior, data consistency, and the usefulness of reporting.
- Step 06
Evaluate
We assess the configuration pack and demonstration for correct routing and approvals, coherent CMDB relationships, relevant SLA measures, and clear explanations of administrative choices.
Also from Edstellar
Talent assessments
Psychometric, behavioral, leadership and 360-degree assessment.
→Training needs analysis
Needs analysis, gap identification, and a training roadmap.
→L&D consulting
Learning strategy, content, technology and ROI measurement.
→OD consulting
Org design, succession planning and cultural change.
→Managed training services
Training outsourcing, vendor management, logistics and administration.
→Coaching solutions
Executive and manager coaching that keeps skills in use.
Start an RFP shaped to your needs.
Answer three quick questions about team size, scope, and how often you need the program run, then send the request from the last step. Everything you choose travels with it, so you only fill this in once.
How many team members need training?
Ivanti - Service Manager Administration Training Packages & Pricing
Where L&D holds an annual budget, license packages price the whole year at once instead of raising a purchase order per workshop. Hours and licenses are pooled across teams, programs and locations, so unused capacity is not stranded in one department.
Starter
120
trainee licenses64 hours of group training
Tailored for SMBs
Growth
320
trainee licenses160 hours of group training
Ideal for growing SMBs
Enterprise
800
trainee licenses400 hours of group training
Designed for large corporations
Custom
Unlimited
trainee licensesDuration set by the rollout
Multi-region and multi-year
Training Packages & Pricing
Choose the training format that works for your team. Pricing is customized based on your requirements, cohort size, and delivery needs.
Request a Quote for Ivanti - Service Manager Administration Training for Your Team
Tell us your team size, timelines, and goals for Ivanti - Service Manager Administration training. An advisor will shape the agenda, confirm availability, and share a detailed proposal.