Corporate IT Operations Training Courses
IT your people never have to think about.
We build IT operations capability inside enterprises: the support, endpoint, asset, and service management skills that keep users productive and systems running.
Instructor-led workshops and programsIn-house, virtual or blended10 languagesDelivered inEnglish, Spanish, Mandarin, German, Arabic, Portuguese, Hindi, French, Japanese, Italian100+ countriesWe have delivered inUnited States, United Kingdom, India, Canada, Germany, France, Netherlands, UAE, Saudi Arabia, Singapore, Australia, Japan, Brazil, South Africa and 90+ more countries
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What is corporate IT Operations training?
IT operations is the work of keeping technology invisible to the business. When support is responsive, devices are managed, licences are compliant, and services recover fast, nobody notices. When any of it breaks, everybody does. Edstellar's IT Operations programs train the teams behind that reliability: support specialists, service desk analysts, endpoint and asset managers, and Microsoft 365 administrators.
The catalog covers running IT for users: IT support and ITSM processes, device and endpoint management, IT asset management and licence optimisation, Microsoft 365 administration, and monitoring and workload automation. Every program is instructor-led and tailored to your tooling, from BMC Helix to Intune.
Programs run on-site, live virtual, or blended, for cohorts from single teams to enterprise rollouts. Sessions are built around your environment: your ITSM platform, your endpoint estate, and your policies.
Explore IT Operations training by topic
Six areas carry the catalog, from support and ITSM to endpoints and automation. Start where your needs are greatest.
- IT Asset & Endpoint Management3 Instructor-led Programs
- IT Support3 Instructor-led Programs
- Server Administration2 Instructor-led Programs
- Microsoft 365 Administration1 Instructor-led Programs
- Unix, Linux & Mainframe Administration1 Instructor-led Programs
- Workload Automation1 Instructor-led Programs
Popular IT Operations training programs
The most in-demand IT Operations training programs enterprises book right now.
IT Asset & Endpoint ManagementIT Asset Management (ITAM) & Software Licence Optimisation Training
~ 24 HoursInstructor-ledInstructor-led training on IT Asset Management (ITAM) & Software Licence Optimisation Training, scoped to your team's level and use cases.
IT SupportBMC Helix ITSM Training
~ 24 HoursInstructor-ledInstructor-led training on BMC Helix ITSM Training, scoped to your team's level and use cases.
Server AdministrationBMC TrueSight Capacity Optimization - Administration Training
~ 23 HoursInstructor-ledInstructor-led training on BMC TrueSight Capacity Optimization - Administration Training, scoped to your team's level and use cases.
Microsoft 365 AdministrationMicrosoft 365 Administration Training
~ 28 HoursInstructor-ledInstructor-led training on Microsoft 365 Administration Training, scoped to your team's level and use cases.
Instructor-led IT Operations training programs by topic.
Browse all 13 IT Operations programs across 6 topics, from IT support and ITSM to endpoint management, IT asset management, and Microsoft 365 administration.
SHOWING 1–13 OF 13 · 13 IN THE LIVE CATALOG
BMC Helix ITSM Training
Instructor-led training on BMC Helix ITSM Training, scoped to your team's level and use cases.
BMC TrueSight Capacity Optimization - Administration Training
Instructor-led training on BMC TrueSight Capacity Optimization - Administration Training, scoped to your team's level and use cases.
BMC TrueSight Orchestration Training
Instructor-led training on BMC TrueSight Orchestration Training, scoped to your team's level and use cases.
CompTIA A+ Training
Instructor-led training on CompTIA A+ Training, scoped to your team's level and use cases.
Control-M Workload Automation Training
Instructor-led training on Control-M Workload Automation Training, scoped to your team's level and use cases.
IBM Tivoli Training
Instructor-led training on IBM Tivoli Training, scoped to your team's level and use cases.
Incident, Problem & Change Management (ITSM) Training
Instructor-led training on Incident, Problem & Change Management (ITSM) Training, scoped to your team's level and use cases.
IT Asset Management (ITAM) & Software Licence Optimisation Training
Instructor-led training on IT Asset Management (ITAM) & Software Licence Optimisation Training, scoped to your team's level and use cases.
Ivanti - Service Manager Administration Training
Instructor-led training on Ivanti - Service Manager Administration Training, scoped to your team's level and use cases.
Ivanti - Workspace Control Training
Instructor-led training on Ivanti - Workspace Control Training, scoped to your team's level and use cases.
macOS Enterprise Device Management Corporate Training
Instructor-led training on macOS Enterprise Device Management Corporate Training, scoped to your team's level and use cases.
Microsoft 365 Administration Training
Instructor-led training on Microsoft 365 Administration Training, scoped to your team's level and use cases.
Microsoft Intune & Modern Endpoint Management Training
Instructor-led training on Microsoft Intune & Modern Endpoint Management Training, scoped to your team's level and use cases.
Curated Learning Pathways for Your Teams
Build your team’s capabilities in IT Operations with curated training programs arranged in a clear learning sequence. Each pathway builds skills progressively, helping your workforce achieve defined milestones and apply their learning to business goals.
- CompTIA A+ Training
The foundation for IT support careers. Covers hardware, operating systems, troubleshooting, and operational procedures.
- Incident, Problem & Change Management (ITSM) Training
Run the core ITSM processes well. Covers incident handling, problem analysis, and controlled change for stable services.
- BMC Helix ITSM Training
Run IT service management on BMC Helix. Covers incident, problem, change, and service request workflows on the platform.
- CompTIA A+ Training
- Microsoft Intune & Modern Endpoint Management Training
Manage devices with Microsoft Intune. Covers enrolment, policy, app deployment, and compliance for modern endpoints.
- macOS Enterprise Device Management Corporate Training
Manage Macs at enterprise scale. Covers deployment, management profiles, and security baselines for macOS fleets.
- IT Asset Management (ITAM) & Software Licence Optimisation Training
Run IT asset management as a discipline. Covers asset lifecycles, software licence compliance, and cost optimisation across the estate.
- Ivanti - Workspace Control Training
Manage user workspaces with Ivanti. Covers environment personalization, policy, and workspace delivery.
- Microsoft Intune & Modern Endpoint Management Training
Find the Right IT Operations Training for Your Teams
Explore IT Operations training aligned with your teams’ functions, job roles, industry and tools. Help your teams build the knowledge and practical skills to develop capabilities in IT operations across your organization, supporting your business priorities and evolving needs.
Service Desk & Support
Provide clear intake, triage and communication for everyday IT needs. Build knowledge and escalation practices that help users receive consistent support.
Incident & Problem Management
Coordinate restoration work around user impact and service priorities. Investigate repeat failures and track corrective actions so operational learning leads to improvements.
Change & Configuration Management
Assess planned changes using accurate service dependencies and configuration context. Coordinate approvals, implementation checks and rollback readiness to reduce avoidable disruption.
Monitoring & Service Health
Turn infrastructure signals into prioritized views of service health. Reduce alert noise and connect investigations to the experience of service users.
IT Operations Managers
Align support, automation and service-health priorities with business needs. Use operating evidence to guide resource choices and continual improvement.
System Administrators
Build consistent configuration, maintenance and recovery practices for managed systems. Use automation where it can be tested and reviewed to reduce repetitive manual work.
Endpoint Administrators
Manage the lifecycle of work devices from enrollment through updates and retirement. Connect device configuration and application support with appropriate access and data-protection policies.
ServiceNow ITOM Practitioners
Connect discovery and service relationships with event and health information. Use that context to support impact assessment and practical incident investigation.
Ansible Practitioners
Turn repeated administration steps into structured automation workflows. Build inventory, validation and review habits that make automation safer to maintain across environments.
Microsoft Intune Practitioners
Configure enrollment, application and update workflows in a centralized management service. Interpret device and policy information to troubleshoot issues and maintain appropriate access.
Training a role that is not listed, or a mix of them? Tell us who you are training and what they need to do, and we build the shortlist.
Categories worth exploring next
Where IT operations teams most often cross-train, based on how these courses are classified.
Capabilities your organization will gain.
Domain-level outcomes, not course objectives. These are the capabilities enterprises usually buy this training to build.
Responsive IT support
Resolve user issues faster, with structured troubleshooting and clear escalation.
Disciplined ITSM processes
Run incident, problem, and change management that keeps services stable and auditable.
Managed endpoints
Enrol, secure, and support every device, from Windows laptops to Macs and mobiles.
Optimized licence spend
Track assets and licences accurately, stay compliant, and cut waste.
Reliable Microsoft 365
Administer tenants, mail, collaboration, and security with confidence.
Automated operations
Schedule workloads and orchestrate responses so routine work runs itself.
Instructor-led Training Delivery: You pick the format
Onsite, live virtual, or hybrid, every program is instructor-led and built around your teams.
In-house / On-Site Session
A trainer comes to your office and works face to face with your team, using your policies and your examples.
- In-person, classroom based training at your own premises
- Tailored to your policies, data and use cases
- Hands-on, high-interaction sessions
- Team builds shared context together
- Schedule set around your operations
For small teams or enterprise-wide training, across one site or multiple global locations, in one language or multiple languages.
Get a Quote
Virtual / Online Session
Expert-led live online sessions delivered anywhere, with consistency and easy scheduling. Training tools such as Zoom or Microsoft Teams are selected subject to your organization's approval and compliance requirements.
- Delivered anywhere worldwide
- Standardized content for consistent outcomes
- Join from your own workspace, no travel
- Scales to large groups across sites
- Interactive tools keep remote learners engaged
For small teams or enterprise-wide training, across one site or multiple global locations, in one language or multiple languages.
Get a Quote
Blended / Hybrid Session
Combine in-person sessions with live online training in a coordinated instructor-led program, with the mix planned around your team's needs.
- A planned mix of classroom based and online sessions
- In-person practice with live virtual reinforcement
- One learning plan across both delivery formats
- Online sessions using organization-approved tools
- Session sequence and schedules agreed with your team
For small teams or enterprise-wide training, across one site or multiple global locations, in one language or multiple languages.
Get a Quote
Why enterprises choose Edstellar as their IT Operations training provider.
Support dependable technology services through learning grounded in daily operations. Edstellar provides customized, role-based, instructor-led training for service desk staff, operations specialists and IT managers, aligned with your service environment and business priorities. Practical scenarios connect incident handling, problem investigation and controlled change with clear communication, helping teams strengthen operational judgment and adapt support practices as systems, workloads and user needs evolve.
Practice incident prioritization, escalation and restoration around business impact
Align service desk, technical support and management responsibilities
Investigate recurring issues and assess change risks using evidence
Adapt monitoring and support practices to evolving service environments
Training across industries provides context for varied service demands
Company-wide delivery experience informs practical learning for operations teams
Company-wide trainer network connects service management and technical disciplines
Edstellar's certified quality and information-security management systems underpin IT operations training delivery
How a IT Operations capability program actually runs.
Every engagement runs the same five stages, from capability baseline through delivery to sustained measurement.
Discover
We meet your stakeholders and L&D team to baseline what your people can do today against the IT Operations capability you need.
Week 1-2
Design
Programs are assembled against your policies, obligations, and team levels, then trainers are shortlisted from the vetted bench.
Week 2-4
Deliver
Closed-cohort instructor-led sessions in your language and timezone, with labs, exercises, and materials shipped alongside.
Scheduled to your calendar
Assess
Pre and post assessments establish a measurable change in capability, benchmarked against role frameworks.
Immediately after delivery
Sustain
Retrospectives, refresher modules and skill-refresh tracking keep the investment from decaying, and the measured gaps feed the next cycle.
Quarterly
Stage 05 feeds the next cycle: the gaps it measures become the next Discover.
Also from Edstellar
Talent assessments
→Psychometric, behavioral, leadership and 360-degree assessment.
Training needs analysis
→Needs analysis, gap identification, and a training roadmap.
L&D consulting
→Learning strategy, content, technology and ROI measurement.
OD consulting
→Org design, succession planning and cultural change.
Managed training services
→Training outsourcing, vendor management, logistics and administration.
Coaching solutions
→Executive and manager coaching that keeps skills in use.
Questions enterprises ask before booking.
IT support specialists, service desk analysts, endpoint administrators, IT asset managers, and Microsoft 365 administrators.
Yes. Programs cover BMC Helix and Ivanti Service Manager, and process training adapts to the platform you run.
Yes. Intune, macOS, and workspace management programs tailor to the devices your teams actually support.
Most run 22 to 32 hours over three to four days, scheduled around your support coverage.
Yes. Admin consoles, ticketing workflows, and device enrolment are practiced live in every program.
Yes. Pre-training assessments baseline skills, and post-training assessments measure improvement for L&D reporting.
Cohorts from single teams up to enterprise rollouts, with delivery planned across your sites and timezones.
Yes. A dedicated program covers tenant, Exchange, SharePoint, Teams, and security administration.
Yes. Bundles pair service desk programs with endpoint management for complete operations coverage.
Yes. Incident, problem, and change management programs follow ITIL-aligned practice, mapped to your ITSM tool.
Tell us the teams, headcount, and topics. We reply within one business day with a tailored proposal.
Yes. Runbooks, checklists, and reference guides ship with every program for use on the job.
Start a Request for Proposal (RFP) shaped to your needs.
Pick the scale that matches your rollout. Every quote is tailored to your teams and timeline.
Team size
1-25 PARTICIPANTS
Single cohort
One or two programs for a single team, delivered as a closed cohort. The usual entry point for a first IT Operations engagement.
- One cohort of up to 25 participants
- Curriculum customized to your obligations
- Onsite, virtual, or offsite delivery
- Certificates and completion report
26-150 PARTICIPANTS
Scaled cohort
Multiple cohorts or programs for larger teams, with delivery structured around your workforce and training requirements.
- Multiple cohorts across teams
- Curriculum customized to your obligations
- Onsite, virtual, or offsite delivery
- Certificates and completion reporting
151-1,000 PARTICIPANTS
Enterprise rollout
A coordinated rollout across business units, with role-based tracks and central reporting for L&D.
- Enterprise-wide cohort planning
- Role-specific curriculum options
- Flexible scheduling across regions
- Program governance and reporting
1,000+ PARTICIPANTS
Global scale
IT Operations capability at organizational scale, with dedicated management and measurement from pilot to rollout.
- Global delivery at scale
- Dedicated program management
- Custom curriculum and assessments
- Executive reporting and ROI tracking
Ask us about IT Operations training for your teams.
Tell us which teams you are training and what they need to be able to do. Anything you filtered in the catalog comes through with your message.