Jethro

Data Science with Python Trainer in Mabalacat

Agile Scrum
Data Science with Python
Data Analytics

Location: Mabalacat, Philippines
Trainer Since: January, 2019

Trainer profile

Data Science with Python Trainer in Mabalacat

About Jethro

Jethro, a seasoned professional in Agile Scrum, Data Science with Python, and Data Analytics, emerges as a distinguished trainer with over 8 years of comprehensive experience. His journey as a trainer began in the dynamic field of Training and Quality, where he served as a Transition Supervisor at Academy Bay, honing his skills and expertise. Over the years, Jethro has developed a multifaceted proficiency encompassing Agile Project Management, Six Sigma Green Belt certification, and a profound understanding of Data Science and Analytics.

With a solid foundation in Instructional Design, Jethro brings a unique perspective to his training endeavors. He has a proven track record of creating engaging e-learning courses using Articulate Rise 360 and Storyline, showcasing his commitment to effective knowledge transfer. Furthermore, his proficiency extends to diverse technological domains, including Web Development with expertise in ASP.NET MVC, SQL, LINQ, C#, Graphic Design, Python, R-Programming, and proficiency in visualization tools like Microsoft PowerBI and Tableau. Jethro's rich and varied skill set positions him as an invaluable resource for individuals and organizations seeking to navigate the intricate landscapes of Agile methodologies and data-driven decision-making.

Jethro is a Corporate Trainer For

Agile Scrum

Training Since:May, 2019

Data Science with Python

Training Since:January, 2019

Data Analytics

Training Since:March, 2019

Work Experience

Senior Trainer - Transition Supervisor
Telecommunication · May, 2019 - October, 2022
Roles & Responsibilities
- Facilitated comprehensive foundation training and product instruction for one of America's largest telecom providers, covering Customer Service, Sales, Financial Care, Technical Care, and Retention, ensuring a well-rounded skill set among trainees.
- Oversaw the nesting/academy bay as the Academy Bay Supervisor, managing and coordinating training sessions to align with organizational objectives.
- Conducted root cause analyses to identify training gaps and areas for improvement, coaching team members to exhibit desired behaviors and creating tailored action plans for enhanced performance.
- Developed up-training materials utilizing instructional design methodologies such as the A.D.D.I.E framework, Adult Learning principles, Gangne's Learning Theory, Myer's Theory of Multimedia Learning, and contemporary theories, including Behavioral Theory, Cognitive Learning Theory, and Experiential Learning Theory.
- Tested the effectiveness of existing training curriculum using the Kirkpatrick Model, ensuring alignment with organizational goals, and implemented refresher training programs as necessary to address evolving needs.
- Ensured compliance with government requirements by systematically checking the completeness of documentation and mentoring newly promoted trainers, guiding them toward successful certification.
Team Leader
Transportation, Logistics and Warehousing · October, 2022 - April, 2023
Roles & Responsibilities
- Managed and facilitated various casino table games, including Baccarat, Blackjack, Pontoon, Casino Stud Poker, 3-card Poker, and Lunar Poker, as a skilled Croupier
- Contributed to developing an efficient application to upload Excel files to an SQL database, streamlining data management processes within the Table Games Department
- Utilized SQL to proficiently query and manipulate data, ensuring accurate and timely information retrieval for reporting and analysis purposes
- Played a key role in creating web applications for the Table Games Department using ASP.net MVC Entity Framework model Database First, employing C# as the backend code
- Demonstrated leadership by overseeing and coordinating team efforts in executing daily tasks, fostering a collaborative and productive work environment
- Successfully integrated technology solutions to enhance operational efficiency, aligning database management practices with departmental objectives
Product Trainer
Telecommunication · April, 2008 - April, 2014
Roles & Responsibilities
- Delivered comprehensive training sessions to new hires on various product lines, including Prepaid, Postpaid, Flexpay, and Technical care.
- Monitored and maintained databases tracking new hires' attendance, attrition, and graduation rates, ensuring accurate and up-to-date records.
- Managed the transition of trainees to the academy and nesting phase, assuming the supervisor role for the next 10 days following product training. Provided guidance and support as trainees began taking customer calls.
- Monitored and assessed performance on key metrics such as net promoter calls, quality scores, call resolution time, hold time, credits and adjustments, and voice of the customer. Tracked attendance of academy bay experts.
- Utilized tools like PowerBI and Medallia to analyze and interpret behavioral trends among trainees. Identified impactful behaviors through careful examination of performance data.
- Listened to calls from Academy Bay agents, identifying areas for improvement based on behavioral trends. Coached agents to correct behaviors, created action plans, and issued levels of corrective action as needed, considering both performance and attendance.
Dealer - Web Developer
Computer and Information Technology (IT) · December, 2014 - January, 2019
Roles & Responsibilities
- Spearheaded a special IT project to develop an innovative application for tracking attendance records within the Table Games department, utilizing advanced technologies such as Entity Framework, ASP.NET Core MVC, and C#.
- Collaborated with cross-functional teams to gather requirements, ensuring a comprehensive understanding of the Table Games department's needs for attendance tracking.
- Designed and implemented the application's architecture, leveraging entity framework for efficient data management and employing ASP.NET Core MVC for a robust and scalable web development framework.
- Conducted thorough testing and debugging phases to guarantee the application's functionality and reliability, addressing any issues promptly and effectively.
- Worked closely with stakeholders and end-users to provide training and support during the application's implementation phase, ensuring a smooth transition and user adoption.
- Maintained and updated the application as necessary, incorporating user feedback and addressing evolving requirements to enhance overall functionality and performance.
Claims Processor-Health Care
Computer and Information Technology (IT) · May, 2006 - April, 2008
Roles & Responsibilities
- Approved and denied medical reimbursement claims for customers of one of California's largest healthcare providers, ensuring accuracy and compliance with company policies and relevant regulations.
- Resolved claims errors that could not be addressed by the billing system, facilitating the prompt refund of overcharged amounts to customers and maintaining high customer satisfaction.
- Processed co-payments efficiently for customers with multiple health insurance policies, accurately calculating the amounts owed and maintaining clear and organized records of financial transactions.
- Collaborated with internal teams to investigate and address any discrepancies in claims, working towards continuous improvement in claims processing accuracy and efficiency.
- Ensured timely and accurate documentation of all processed claims, maintaining comprehensive records for auditing purposes and contributing to the overall transparency of financial transactions.
- Stayed abreast of changes in health care regulations and policies, adapting claim processing procedures to remain compliant and providing training to team members to enhance overall departmental efficiency.