Darryl Lucknow India
Darryl
Product Strategy Trainer in Lucknow
Location
Lucknow, India
Trainer Since
October, 2014
Sales
Workplace Diversity
Business Communication Skills
Product Strategy
Location
Lucknow, India
Trainer Since
October, 2014
Sales
Workplace Diversity
Business Communication Skills
Product Strategy
Darryl - Product Strategy Trainer in Lucknow, India | Edstellar
Darryl
About
Trainer for

Product Strategy Trainer in Lucknow

About Darryl

Meet Darryl, a seasoned professional with over 11 years of experience as a Sales, Workplace Diversity, Business Communication Skills, and Product Strategy trainer. With a robust track record of delivering results, Darryl is a result-oriented expert who has honed his skills to perfection. His primary focus is on senior-level Training and development assignments with prestigious organizations, where he can leverage his knowledge and expertise to drive positive change and growth.

Darryl's career spans over 17 years in Learning and Development, making him a true veteran in the industry. His mastery extends beyond mere training – he is also highly effective in performance management and sales enablement. This multi-faceted professional possesses a sharp insight and is known for his extensive leadership and people management skills. Darryl is not just a trainer. He's a transformative force in professional development, ready to make a lasting impact wherever he goes.

Darryl is a Corporate Trainer For

Sales

Training Since:
March, 2015

Workplace Diversity

Training Since:
May, 2019

Business Communication Skills

Training Since:
November, 2017

Product Strategy

Training Since:
October, 2014

Work Experience

Training & Quality Manager

Education:
September, 2022 - March, 2023

Roles & Responsibilities

  • Conducted comprehensive training sessions on Product and process, Customer Service, Soft Skills, and Effective Communication skills to enhance the skill set of employees
  • Managed and oversaw the Training and development programs for New Hires and the Existing Sales Force, ensuring they were well-versed in Product and process knowledge
  • Conducted regular Quality Audits of Academic Counselors and Sales Academic Officers to maintain and improve service quality, providing feedback and guidance for improvement
  • Delivered engaging training sessions focused on Selling Skills and Effective Sales Pitches, ensuring the sales team had the necessary tools to succeed
  • Created and maintained training content, including Sales Pitches and Scripts, to align with company goals and ensure consistency in messaging and sales techniques
  • Continuously monitored and improved training processes, adapting to changing needs and industry trends to enhance the overall training and quality assurance program

Regional Training Manager

Education:
November, 2021 - May, 2023

Roles & Responsibilities

  • Provided comprehensive training sessions on Selling Skills, Effective Sales Pitch, Product Knowledge, and Process Understanding to the sales team. Ensured team members were well-equipped with the necessary skills for successful sales interactions
  • Performed regular quality audits of Academic Counselors and Sales Academic Officers to assess their performance in alignment with Customer Satisfaction (CSAT) scores. Identified areas for improvement and implemented corrective actions
  • Created and maintained training manuals and multimedia content such as audio, video, and animated materials. Ensured that training resources were up-to-date and accessible for ongoing learning
  • Designed and executed orientation and induction programs for new hires, facilitating a smooth organizational transition. Provided comprehensive training to help newcomers understand the company culture, processes, and expectations
  • Collaborated closely with stakeholders and senior management to identify training needs, gather feedback, and align training initiatives with organizational goals. Maintained open communication channels to address any training-related concerns or requirements
  • Assisted in sales performance management by identifying employees with performance issues and providing mentoring and coaching to help them improve. Implemented performance improvement plans as necessary

Zonal Training Manager

Financial :
August, 2015 - April, 2021

Roles & Responsibilities

  • Managed the Learning and development initiatives across multiple functions within the zone, ensuring alignment with organizational objectives and needs
  • Delivered comprehensive training programs on Soft Skills, Behavioral Programs, Interpersonal Skills, and Personality Development, enhancing employees' personal and professional growth
  • Conducted training sessions focused on Selling Skills and Effective Sales Pitches, equipping the sales team with the knowledge and tools to excel in their roles
  • Facilitated training sessions on Product and Process knowledge, ensuring employees deeply understood company products and efficient workflows
  • Led workshops and training sessions to improve Effective Communication skills, fostering better collaboration and communication among team members
  • Evaluated the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve learning and development initiatives within the zone continuously

Circle Trainer

Telecommunication:
October, 2011 - July, 2015

Roles & Responsibilities

  • Delivered training sessions on Selling Skills and Effective Sales Pitches, equipping sales teams with the necessary tools and techniques to excel in their roles
  • Conducted corporate workshops focused on Soft, Behavioral, and Interpersonal Skills, fostering a more cohesive and efficient work environment
  • Facilitated New Hire Orientation and Induction programs, ensuring that new employees were seamlessly integrated into the organization and familiarized with its culture and processes
  • Developed and prepared training content and programs tailored to specific organizational needs, enhancing the overall training experience for employees
  • Created eLearning content and monitored its effectiveness, allowing for continuous improvement in online training resources and ensuring their alignment with organizational goals
  • Conducted monthly JKQs (Job Knowledge Quizzes) on Product Knowledge, Process, and System, evaluating employees' understanding and knowledge to identify areas for improvement

Corporate Trainer

Education:
October, 2014 - present

Roles & Responsibilities

  • Conduct training sessions to educate Quality Assurance and Analyst teams on company standards, procedures, and quality metrics
  • Design and deliver training programs that empower sales teams with the knowledge and skills required to excel
  • Train employees on assessing sales calls for compliance, accuracy, and alignment with company standards
  • Monitor and analyze sales metrics to identify trends and opportunities for performance enhancement
  • Ensure training materials are up-to-date, relevant, and aligned with industry trends and best practices
  • Provide guidance and feedback to the review team to enhance their skills and accuracy in evaluating company operations

Skills

Training Coordination
Performance Improvement
TNA
Strategic Planning
Effective Presentation Skills
CSAT Management
Microsoft Office
Capability Development
Quality Assurance
Content Development

Education

Kanpur University

Art:
2004-2007

Projects

PIP Performance Improvement Plan

Financial :
December 2019 - December 2020

Creation & development of Sales Scripts / Pitch for Academic Counsellors

Education:
November 2021 - January 2022

Posts

PIP Performance Improvement Plan

Financial :
December 2019 - December 2020

Creation & development of Sales Scripts / Pitch for Academic Counsellors

Education:
November 2021 - January 2022

Courses

Sales
Workplace Diversity
Business Communication Skills
Product Strategy

Want Darryl for your next training?

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