Gregory Centerville United States
Gregory
Microsoft Office Trainer in Centerville
Location
Centerville, United States
Trainer Since
March, 2001
Core Sales Skills
Business Communication Skills
Customer Care
Microsoft Office
Location
Centerville, United States
Trainer Since
March, 2001
Core Sales Skills
Business Communication Skills
Customer Care
Microsoft Office
Gregory - Microsoft Office Trainer in Centerville, United States | Edstellar
Gregory
About
Trainer for

Microsoft Office Trainer in Centerville

About Gregory

Gregory is a seasoned professional with an impressive 22-year tenure as a trainer specializing in Core Sales Skills, Business Communication Skills, Customer Care, and Microsoft Office training. His wealth of experience is a testament to his expertise in shaping professionals within diverse corporate settings. Gregory's approach to training is as multifaceted as his background, employing a range of adult learning techniques to cater to different learning styles. With a keen understanding of organizational objectives, he meticulously crafts a learning environment that ensures effective knowledge transfer and fosters an enjoyable and engaging experience for participants.

What sets Gregory apart is his exceptional ability to navigate the intricacies of adult learning with a high degree of emotional intelligence. He encourages interaction and invites questions, creating a dynamic and participative atmosphere in his training sessions. Gregory thrives on challenges and is always eager to enhance the training experience for employees, demonstrating a commitment to continuous improvement that aligns seamlessly with the evolving needs of the corporate landscape. Employing his extensive knowledge and skills, Gregory is not just a trainer but a catalyst for professional growth and development within the organizations he serves.

Gregory is a Corporate Trainer For

Core Sales Skills

Training Since:
December, 2001

Business Communication Skills

Training Since:
November, 2001

Customer Care

Training Since:
September, 2019

Microsoft Office

Training Since:
March, 2001

Work Experience

Technical Trainer

Computer and Information Technology (IT):
June, 2020 - present

Roles & Responsibilities

  • Assess the technical skills and knowledge gaps within the organization
  • Identify training needs through collaboration with subject matter experts, managers, and other stakeholders
  • Design and develop technical training curriculum based on identified needs
  • Create instructional materials, presentations, hands-on exercises, and other learning resources
  • Develop and update technical training content to reflect the latest industry standards and technological advancements
  • Ensure that training materials are accurate, relevant, and aligned with organizational goals

Training Consultant

Computer and Information Technology (IT):
March, 2019 - May, 2020

Roles & Responsibilities

  • Conducted comprehensive analyses of organizational training needs by employing surveys, interviews, and collaborative sessions with key stakeholders
  • Identified skill, knowledge, and performance gaps within the organization, formulating strategies to address these gaps through targeted training initiatives
  • Engaged with clients to understand their business goals, challenges, and objectives, ensuring alignment of training programs with organizational priorities
  • Collaborated closely with clients to define clear training goals and desired outcomes, tailoring programs to meet specific organizational needs and objectives
  • Developed and delivered customized training solutions that addressed identified gaps, fostering skill development and enhancing overall performance within the organization
  • Maintained ongoing communication with clients to assess the effectiveness of training programs, gathering feedback and making adjustments as necessary to continually improve training initiatives

Contracted Trainer

Computer and Information Technology (IT):
May, 2001 - April, 2005

Roles & Responsibilities

  • Facilitated classroom training sessions for classes ranging from 3 to 30 trainees, covering diverse topics, including Customer Service, Sales, Banking Products, Microsoft Office, Collection, Technical Support, and Soft Skills
  • Delivered comprehensive training programs for new and existing employees, ensuring a thorough understanding of key concepts and skills relevant to their respective roles
  • Developed and customized training materials to align with the training sessions' specific needs and objectives, enhancing the learning experience's effectiveness
  • Conducted engaging and interactive training sessions, utilizing various instructional techniques to foster participant engagement and understanding
  • Maintained up-to-date knowledge of industry best practices and trends, incorporating relevant information into training content to ensure its relevance and applicability
  • Collaborated with stakeholders to assess training needs, gather feedback, and continuously improve training programs for enhanced employee development and performance

Sales Consultant

Computer and Information Technology (IT):
June, 2005 - August, 2006

Roles & Responsibilities

  • Conducted comprehensive training sessions on Genetic/DNA products, sales techniques, and soft skills for sales representatives, contributing to enhanced sales proficiency and overall team performance
  • Achieved the position of Top Sales Performer for 9 out of the first 12 months with the company, demonstrating consistent success in meeting and exceeding sales targets
  • Implemented strategic approaches to effectively communicate product features and benefits, resulting in increased customer satisfaction and higher conversion rates
  • Utilized in-depth product knowledge to address customer inquiries and concerns, fostering positive relationships and facilitating successful sales transactions
  • Collaborated with cross-functional teams to streamline communication channels and ensure seamless coordination between sales, marketing, and customer service departments
  • Compiled and analyzed sales data to generate insightful reports, providing valuable input for decision-making processes and contributing to improving overall sales strategies

P&C Market Underwriter

Banking, Financial Services and Insurance:
February, 1992 - September, 1997

Roles & Responsibilities

  • Developed and implemented a comprehensive curriculum for Dental, Property and Casualty, and Management Development programs within the Customer Service Call Center, enhancing the skills and knowledge of staff members
  • Coordinated and managed the expense budget for the Dayton Training staff, ensuring efficient allocation of resources and adherence to financial guidelines
  • Conducted in-depth analyses of market performance related to property and casualty business, leveraging insights to make informed underwriting decisions to maximize profitability
  • Directed efforts to underwrite property and casualty business, aligning strategies with market trends and company objectives to achieve optimal outcomes
  • Presented market performance statistics to sales representatives and managers, providing valuable insights to guide strategic decision-making and improve overall sales effectiveness
  • Played a key role in aligning market activities with profitability goals, contributing to the business's success through effective underwriting practices and strategic communication of market insights

Skills

Personality Development
Presentations
Easily Adaptable
Presentation Skills
Leadership
Problem-Solving
Team Leadership
Teamwork

Education

Miami University

Science:
1997-2000

Projects

Posts

Courses

Core Sales Skills
Business Communication Skills
Customer Care
Microsoft Office

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