Mathew Ernakulam India
Mathew
Customer Care Trainer in Ernakulam
Location
Ernakulam, India
Trainer Since
January, 2012
Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence
Location
Ernakulam, India
Trainer Since
January, 2012
Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence
Mathew - Customer Care Trainer in Ernakulam, India | Edstellar
Mathew
About
Trainer for

Customer Care Trainer in Ernakulam

About Mathew

Meet Mathew, a seasoned corporate trainer with over a decade of invaluable experience in honing the skills and expertise of professionals across various industries. With a robust background in areas such as Customer Care, Business Communication Skills, Presentation Skills, and Emotional Intelligence, Mathew stands as a beacon of knowledge and guidance in the realm of professional development.

Throughout his illustrious career, Mathew has dedicated himself to empowering professionals and teams to reach their fullest potential. His journey as a corporate trainer commenced over a decade ago, where he quickly established himself as a dynamic force within the training landscape. Armed with a profound understanding of the intricacies of customer care, Mathew has equipped countless professionals with the tools and techniques necessary to excel in delivering exceptional service and fostering enduring client relationships.

Moreover, Mathew's expertise extends beyond mere customer interactions. He possesses a deep-rooted understanding of business communication skills, recognizing the pivotal role effective communication plays in driving organizational success. Through tailored training sessions, Mathew imparts invaluable insights into the art of articulation, persuasion, and negotiation, enabling individuals to navigate complex professional scenarios with finesse and confidence.

In addition to his prowess in communication, Mathew is a proficient instructor in presentation skills, recognizing the significance of impactful presentations in influencing stakeholders and driving business objectives. His guidance encompasses everything from crafting compelling narratives to mastering delivery techniques, ensuring that each presentation leaves a lasting impression and achieves its intended goals.

Furthermore, Mathew places a strong emphasis on emotional intelligence, understanding its pivotal role in fostering harmonious workplace relationships and enhancing overall productivity. Through immersive workshops and interactive sessions, he equips professionals with the tools to recognize, understand, and manage emotions effectively, thereby fostering a culture of empathy, resilience, and collaboration within organizations.

With Mathew at the helm, individuals and organizations alike embark on a transformative journey toward realizing their full potential, armed with the knowledge, skills, and confidence needed to thrive in today's competitive business landscape.

Mathew is a Corporate Trainer For

Customer Care

Training Since:
January, 2012

Business Communication Skills

Training Since:
January, 2012

Presentation Skills

Training Since:
January, 2012

Emotional Intelligence

Training Since:
January, 2018

Work Experience

Database Administrator

Professional, Scientific and Technical Activities:
April, 2000 - July, 2011

Roles & Responsibilities

  • Oversaw the installation, configuration, and maintenance of database management systems, ensuring optimal performance and reliability of databases across the organization.
  • Implemented robust security protocols to safeguard sensitive data, including user authentication, access control, and encryption, mitigating the risk of unauthorized access and data breaches.
  • Regularly performed backups of databases and implemented recovery procedures to minimize data loss in the event of system failures or disasters, maintaining data integrity and continuity of operations.
  • Conducted performance monitoring and optimization activities, identifying and resolving bottlenecks to enhance database efficiency and responsiveness, thereby improving overall system performance.
  • Served as a primary point of contact for resolving database-related issues and providing technical assistance to users and stakeholders, ensuring smooth operation of database systems and addressing any queries or concerns promptly.

Corporate Soft Skills Trainer

Computer and Information Technology (IT):
March, 2011 - present

Roles & Responsibilities

  • Facilitated engaging and interactive training sessions to impart essential soft skills such as communication, teamwork, leadership, and time management to employees at all levels within the organization
  • Comprehensive training materials including presentations, handouts, and exercises tailored to the specific needs and objectives of each training program, ensuring relevance and effectiveness in addressing skill gaps
  • Designed and implemented evaluation methods such as pre and post-training assessments, surveys, and feedback sessions to measure the impact of training initiatives and identify areas for improvement
  • Offered one-on-one coaching and feedback to professionals seeking to enhance their soft skills, providing personalized guidance and support to help them achieve their professional development goals
  • Collaborated with HR managers, department heads, and other stakeholders to identify training needs, develop training plans, and align training initiatives with organizational goals and objectives, fostering a culture of continuous learning and development within the company

GIS Analyst - Municipality

Computer and Information Technology (IT):
July, 1998 - July, 2000

Roles & Responsibilities

  • Performed spatial analysis using geographic information system (GIS) software to analyze and interpret spatial data, including land use, zoning, infrastructure, and environmental factors, aiding in informed decision-making by municipal authorities.
  • Developed and maintained GIS databases containing spatial and attribute data relevant to municipal operations, ensuring data accuracy, integrity, and accessibility for various departments and stakeholders within the municipality.
  • Generated maps, charts, and visualizations depicting spatial patterns, trends, and relationships to support municipal planning, development, and decision-making processes, effectively communicating complex spatial information to diverse audiences.
  • Provided GIS support and expertise to municipal projects and initiatives, including urban planning, transportation planning, emergency management, and environmental conservation, contributing to the efficient and sustainable management of municipal resources and infrastructure.
  • Collaborated with municipal departments, government agencies, community organizations, and other stakeholders to gather, analyze, and share spatial data, insights, and recommendations, fostering collaboration and coordination in addressing municipal challenges and priorities.

GIS Analyst

Telecommunication:
February, 1995 - February, 1998

Roles & Responsibilities

  • Performed spatial analysis to identify optimal locations for telecommunication infrastructure such as cell towers, fiber optic cables, and network nodes, considering factors like coverage area, signal strength, and population density.
  • Collected, processed, and managed geospatial data related to telecommunication networks, including network infrastructure, service coverage areas, and customer demographics, ensuring data accuracy, completeness, and currency for effective decision-making.
  • Generated maps and visualizations depicting telecommunication network assets, service coverage areas, and network performance metrics, facilitating communication and collaboration among engineering, operations, and marketing teams.
  • Provided GIS support to network planning activities, assisting in the design, expansion, and optimization of telecommunication networks to meet growing demand, improve service quality, and optimize resource allocation.
  • Developed and implemented spatial models and algorithms to analyze network performance, predict service demand, and optimize network deployment and capacity planning, contributing to the efficient and cost-effective operation of telecommunication networks.

GIS Technologist

Computer and Information Technology (IT):
February, 1990 - February, 1995

Roles & Responsibilities

  • Was responsible for managing geospatial databases, including data collection, storage, organization, and maintenance, ensuring data integrity and accessibility for various projects and stakeholders.
  • Performed spatial analysis using GIS software to analyze geographic data, identify patterns, trends, and relationships, and derive actionable insights to support decision-making in various fields such as urban planning, environmental management, and natural resource exploration.
  • Created maps, charts, and visualizations to effectively communicate spatial information and analysis results to stakeholders, including government agencies, private organizations, and the public, aiding in understanding complex spatial relationships and informing decision-making processes.
  • Offered technical support and assistance to users of GIS software and systems, troubleshooting issues, providing training and guidance, and ensuring smooth operation and utilization of GIS technology in various projects and applications.
  • Collaborated with interdisciplinary teams to design, implement, and manage GIS projects, contributing expertise in geospatial analysis, data management, and visualization to achieve project objectives and deliver high-quality results on time and within budget constraints.

Skills

Communication skills
Presentation skills
Communication Skills
Public Speaking
Inter-personal Skills
Presentation Skills
E-mail Communication
Compering
Train the Trainer
Job Interviews
Group Discussion
Training Programs
Leadership Skills
Customer Service
Goal Setting
Time Management
Team Building
Delegation Skills
Office Etiquette

Education

Cochin University

Oceanography:
1981-1984

Projects

Posts

Courses

Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence

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