Mathew Ernakulam India
Mathew
Customer Care Trainer in Ernakulam
Location
Ernakulam, India
Trainer Since
January, 2012
Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence
Location
Ernakulam, India
Trainer Since
January, 2012
Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence
Mathew - Customer Care Trainer in Ernakulam, India | Edstellar
Mathew
About
Trainer for

Customer Care Trainer in Ernakulam

About Mathew

Meet Mathew, a seasoned corporate trainer with over a decade of invaluable experience in honing the skills and expertise of professionals across various industries. With a robust background in areas such as Customer Care, Business Communication Skills, Presentation Skills, and Emotional Intelligence, Mathew stands as a beacon of knowledge and guidance in the realm of professional development.

Throughout his illustrious career, Mathew has dedicated himself to empowering professionals and teams to reach their fullest potential. His journey as a corporate trainer commenced over a decade ago, where he quickly established himself as a dynamic force within the training landscape. Armed with a profound understanding of the intricacies of customer care, Mathew has equipped countless professionals with the tools and techniques necessary to excel in delivering exceptional service and fostering enduring client relationships.

Moreover, Mathew's expertise extends beyond mere customer interactions. He possesses a deep-rooted understanding of business communication skills, recognizing the pivotal role effective communication plays in driving organizational success. Through tailored training sessions, Mathew imparts invaluable insights into the art of articulation, persuasion, and negotiation, enabling individuals to navigate complex professional scenarios with finesse and confidence.

In addition to his prowess in communication, Mathew is a proficient instructor in presentation skills, recognizing the significance of impactful presentations in influencing stakeholders and driving business objectives. His guidance encompasses everything from crafting compelling narratives to mastering delivery techniques, ensuring that each presentation leaves a lasting impression and achieves its intended goals.

Furthermore, Mathew places a strong emphasis on emotional intelligence, understanding its pivotal role in fostering harmonious workplace relationships and enhancing overall productivity. Through immersive workshops and interactive sessions, he equips professionals with the tools to recognize, understand, and manage emotions effectively, thereby fostering a culture of empathy, resilience, and collaboration within organizations.

With Mathew at the helm, individuals and organizations alike embark on a transformative journey toward realizing their full potential, armed with the knowledge, skills, and confidence needed to thrive in today's competitive business landscape.

Mathew is a Corporate Trainer For

Customer Care

Training Since:
January, 2012

Business Communication Skills

Training Since:
January, 2012

Presentation Skills

Training Since:
January, 2012

Emotional Intelligence

Training Since:
January, 2018

Work Experience

Database Administrator

Professional, Scientific and Technical Activities:
April, 2000 - July, 2011

Roles & Responsibilities

  • Oversaw the installation, configuration, and maintenance of database management systems, ensuring optimal performance and reliability of databases across the organization.
  • Implemented robust security protocols to safeguard sensitive data, including user authentication, access control, and encryption, mitigating the risk of unauthorized access and data breaches.
  • Regularly performed backups of databases and implemented recovery procedures to minimize data loss in the event of system failures or disasters, maintaining data integrity and continuity of operations.
  • Conducted performance monitoring and optimization activities, identifying and resolving bottlenecks to enhance database efficiency and responsiveness, thereby improving overall system performance.
  • Served as a primary point of contact for resolving database-related issues and providing technical assistance to users and stakeholders, ensuring smooth operation of database systems and addressing any queries or concerns promptly.

Corporate Soft Skills Trainer

Computer and Information Technology (IT):
March, 2011 - present

Roles & Responsibilities

  • Facilitated engaging and interactive training sessions to impart essential soft skills such as communication, teamwork, leadership, and time management to employees at all levels within the organization
  • Comprehensive training materials including presentations, handouts, and exercises tailored to the specific needs and objectives of each training program, ensuring relevance and effectiveness in addressing skill gaps
  • Designed and implemented evaluation methods such as pre and post-training assessments, surveys, and feedback sessions to measure the impact of training initiatives and identify areas for improvement
  • Offered one-on-one coaching and feedback to professionals seeking to enhance their soft skills, providing personalized guidance and support to help them achieve their professional development goals
  • Collaborated with HR managers, department heads, and other stakeholders to identify training needs, develop training plans, and align training initiatives with organizational goals and objectives, fostering a culture of continuous learning and development within the company

GIS Analyst - Municipality

Computer and Information Technology (IT):
July, 1998 - July, 2000

Roles & Responsibilities

  • Performed spatial analysis using geographic information system (GIS) software to analyze and interpret spatial data, including land use, zoning, infrastructure, and environmental factors, aiding in informed decision-making by municipal authorities.
  • Developed and maintained GIS databases containing spatial and attribute data relevant to municipal operations, ensuring data accuracy, integrity, and accessibility for various departments and stakeholders within the municipality.
  • Generated maps, charts, and visualizations depicting spatial patterns, trends, and relationships to support municipal planning, development, and decision-making processes, effectively communicating complex spatial information to diverse audiences.
  • Provided GIS support and expertise to municipal projects and initiatives, including urban planning, transportation planning, emergency management, and environmental conservation, contributing to the efficient and sustainable management of municipal resources and infrastructure.
  • Collaborated with municipal departments, government agencies, community organizations, and other stakeholders to gather, analyze, and share spatial data, insights, and recommendations, fostering collaboration and coordination in addressing municipal challenges and priorities.

GIS Analyst

Telecommunication:
February, 1995 - February, 1998

Roles & Responsibilities

  • Performed spatial analysis to identify optimal locations for telecommunication infrastructure such as cell towers, fiber optic cables, and network nodes, considering factors like coverage area, signal strength, and population density.
  • Collected, processed, and managed geospatial data related to telecommunication networks, including network infrastructure, service coverage areas, and customer demographics, ensuring data accuracy, completeness, and currency for effective decision-making.
  • Generated maps and visualizations depicting telecommunication network assets, service coverage areas, and network performance metrics, facilitating communication and collaboration among engineering, operations, and marketing teams.
  • Provided GIS support to network planning activities, assisting in the design, expansion, and optimization of telecommunication networks to meet growing demand, improve service quality, and optimize resource allocation.
  • Developed and implemented spatial models and algorithms to analyze network performance, predict service demand, and optimize network deployment and capacity planning, contributing to the efficient and cost-effective operation of telecommunication networks.

GIS Technologist

Computer and Information Technology (IT):
February, 1990 - February, 1995

Roles & Responsibilities

  • Was responsible for managing geospatial databases, including data collection, storage, organization, and maintenance, ensuring data integrity and accessibility for various projects and stakeholders.
  • Performed spatial analysis using GIS software to analyze geographic data, identify patterns, trends, and relationships, and derive actionable insights to support decision-making in various fields such as urban planning, environmental management, and natural resource exploration.
  • Created maps, charts, and visualizations to effectively communicate spatial information and analysis results to stakeholders, including government agencies, private organizations, and the public, aiding in understanding complex spatial relationships and informing decision-making processes.
  • Offered technical support and assistance to users of GIS software and systems, troubleshooting issues, providing training and guidance, and ensuring smooth operation and utilization of GIS technology in various projects and applications.
  • Collaborated with interdisciplinary teams to design, implement, and manage GIS projects, contributing expertise in geospatial analysis, data management, and visualization to achieve project objectives and deliver high-quality results on time and within budget constraints.

Skills

Communication skills
Presentation skills
Communication Skills
Public Speaking
Inter-personal Skills
Presentation Skills
E-mail Communication
Compering
Train the Trainer
Job Interviews
Group Discussion
Training Programs
Leadership Skills
Customer Service
Goal Setting
Time Management
Team Building
Delegation Skills
Office Etiquette

Education

Cochin University

Oceanography:
1981-1984

Projects

Posts

Courses

Customer Care
Business Communication Skills
Presentation Skills
Emotional Intelligence

Want Mathew for your next training?

Request a Demo

Other Trainers

Praveen
Chennai, India
Training Since
March, 2016
SaaS Product Training
Natural Language Processing
View profile
Anant
Delhi / Jaipur, India
Training Since
January, 2013
Business Storytelling | Data Storytelling
MS PowerPoint
+5 more...
View profile
Vrinda
Coimbatore, India
Training Since
June, 2019
Email Writing and Etiquettes
Resume Writing
+2 more...
View profile
Venkanna
Hyderabad, India
Training Since
September, 2018
Tableau Advanced Analytics with R
Power BI
+3 more...
View profile
Trevor
Ahmedabad, India
Training Since
May, 2018
Introduction to Network Security
Goal Setting
+1 more...
View profile
Sridhar
Vadodara, India
Training Since
June, 2001
Java
Programming in HTML5 with JavaScript and CSS3
+6 more...
View profile
Natabar
Bengaluru, India
Training Since
August, 1995
IBM Mainframe
View profile
Sudhakar
Hyderabad, India
Training Since
January, 2008
Crisis Management
Operations Management
+1 more...
View profile
Ramakrishna
Hyderabad, India
Training Since
April, 2018
Selenium with Java
View profile
Abhishek
Vadodara, India
Training Since
April, 2018
lean 6s
Continuous Improvement Tools
+1 more...
View profile
Ankita
Dehradun, India
Training Since
August, 2014
Team Building
Imposter Syndrome
+10 more...
View profile
Stacy
New Kingston, Jamaica
Training Since
September, 2003
Business Communication Skills
Change Management
+5 more...
View profile
Qudrat
Dubai, United Arab Emirates
Training Since
January, 2005
B2B Sales
Customer Service Skills
+7 more...

Qudrat

View profile
Arjun
Bangalore Urban, India
Training Since
January, 2020
CompTIA Security+
View profile
Nisha
Bengaluru, India
Training Since
June, 2020
Programming in HTML5 with JavaScript and CSS3
Python
+2 more...
View profile
Sandiran
Mumbai, India
Training Since
January, 2016
Train The Trainer
View profile
Maanu
Gurgaon, India
Training Since
February, 2011
Business Communication Skills
View profile
Varadharajan
Kancheepuram, India
Training Since
February, 2011
Java Full Stack
View profile
Ravisankar
Cochin, India
Training Since
January, 2019
Microsoft Azure Administrator
View profile
Dr Gayetri
Chennai, India
Training Since
July, 2009
Java
View profile
Arun
Coimbatore, India
Training Since
June, 2008
AgilePM
Data Analytics
+13 more...
View profile
Tushar
Vadodara, India
Training Since
March, 2013
PMP
Project Management Fundamentals
View profile
Prabhu
New Delhi, India
Training Since
April, 2013
Microsoft Sharepoint
Power Automate
View profile
Titus
Pune, India
Training Since
June, 2018
Introduction to Machine Learning
View profile
Madhumetha
Chennai, India
Training Since
March, 2017
CompTIA Security+
View profile
Sivaram
Chirala, India
Training Since
April, 2014
Programming in HTML5 with JavaScript and CSS3
Big Data Analytics
+1 more...
View profile
Jatin
Gandhinagar, India
Training Since
January, 2014
PHP & MySQL
Wordpress 1
View profile
Utkarsh
Bengaluru, India
Training Since
April, 2018
Data Science with Python
Machine Learning
View profile
Shubham
Indore, India
Training Since
March, 2011
Professional Scrum Master
Scrum Fundamentals Certified
Oracle 9i Basic and Advance
View profile
Shashi
Belaguru, India
Training Since
April, 2016
Google Flutter
MERN Full Stack
+2 more...
View profile
Durga
Hyderabad, India
Training Since
March, 2015
SAP BW/HANA
View profile
Jozette
Minneapolis, United States
Training Since
February, 2015
Zoho CRM
AgilePM
+6 more...
View profile
Martin
Verwood, United Kingdom
Training Since
March, 2019
Negotiation Skills
Procurement - Cost Reduction
+3 more...
View profile
Mishra
Noida, India
Training Since
August, 2012
Finance Management
Investment Banking
View profile
Farhad
Toronto, Canada
Training Since
November, 2010
Business Communication Skills
Cultural Sensitivity
+2 more...
View profile
Mohpreet
Toronto, Canada
Training Since
January, 2014
Spring Boot
View profile
Gil
Taguig City, Philippines
Training Since
May, 2011
Lean Six Sigma Green Belt
View profile
Ahmed
Dubai , United Arab Emirates
Training Since
February, 2015
Effective Public Speaking
Intercultural Communication
+6 more...
View profile
Rony
Purwakarta, Indonesia
Training Since
May, 2014
Certified Supply Chain Professional
View profile
Tim
Preston, United Kingdom
Training Since
October, 2009
Self Awareness
Personal Branding: Step Into Your Spotlight
+1 more...
View profile
Howard
Richmond Hill, Canada
Training Since
February, 2016
Creative Thinking
Design Thinking
+5 more...
View profile
Mohamed
Dubai, United Arab Emirates
Training Since
January, 2009
Time Management
Business Communication Skills
+2 more...
View profile
Viqar
Aligarh, India
Training Since
May, 2017
Lean Six Sigma Green Belt
Lean Six Sigma Black Belt
+2 more...
View profile
Trisha
Mumbai, India
Training Since
March, 2018
Microsoft Excel
Power BI
View profile
Madhurika
Chennai, India
Training Since
January, 2020
Executive Presence
Risk Identification, awareness and management
+4 more...
View profile
Alvin
Memphis, United States
Training Since
January, 2014
Train The Trainer
Preparing Your Data for Power BI
+2 more...
View profile
Manoj
Pune, India
Training Since
January, 2022
Procurement Planning and Bid Management
View profile
Priyam
Pune, India
Training Since
February, 2019
Leadership Skills
Prevention of Sexual Harassment (POSH)
+1 more...
View profile
Michele
San Diego, United States
Training Since
January, 2015
Team Building
View profile
Shyamasree
Bengaluru, India
Training Since
March, 2011
Decision Making
View profile
Lentin
Kochi, India
Training Since
January, 2012
PyQt
Robot Operating System
+2 more...
View profile
Sanjay
Faridabad, India
Training Since
February, 1993
MS Project
Microsoft Power BI Data Analyst
+3 more...
View profile
Swati
Surat, India
Training Since
February, 2021
Finance Compliance
View profile
Yasesveni
Bangalore Urban, India
Training Since
August, 2021
ISO 27001 for Lead Auditor
GDPR
+2 more...
View profile
Amandeep
Bengaluru, India
Training Since
December, 2010
Business Communication Skills
View profile
Aditi
Thane, India
Training Since
April, 2023
Organizational Culture
Email Writing and Etiquettes
View profile
Singh
New Delhi, India
Training Since
January, 2001
Power BI
Microsoft Powerpoint
+5 more...
View profile
Ameed
Amman, Jordan
Training Since
March, 2015
Digital Marketing
Digital Sales Strategies
+4 more...
View profile
Ajai
Dubai, United Arab Emirates
Training Since
June, 2014
Quality Management Systems
View profile
Gaurav
Greater Noida
Training Since
January, 2014
Business Writing
Business Communication Skills
+3 more...
View profile
Manish
Ahmedabad, India
Training Since
January, 2013
Programming in HTML5 with JavaScript and CSS3
View profile
Wasim
Pune, India
Training Since
December, 2008
Train The Trainer
View profile
Ayushi
Ahmedabad, India
Training Since
April, 2018
PHP
Google Flutter
+5 more...
View profile
Maha
Dubai, United Arab Emirates
Training Since
January, 2000
PMP
PMI Risk Management Professional
+7 more...
View profile
Ramalakshmi
Coimbatore, India
Training Since
January, 2018
Java
Programming in HTML5 with JavaScript and CSS3
+1 more...
View profile
Kunal
Bangalore Urban, India
Training Since
January, 2020
Python
View profile
Rama
Chennai, India
Training Since
May, 2005
Total Productive Maintenance (TPM)
View profile
Deepak
Jaipur, India
Training Since
January, 2016
7 Habits of Highly Effective People
Business Communication Skills
+8 more...
View profile
Eyad
Riyadh, Saudi Arabia
Training Since
January, 2005
PMP
Change Management
+10 more...
View profile
Smriti
Sangli, India
Training Since
July, 2010
Computer Vision
Machine Learning
View profile
Manasi
Navi Mumbai, India
Training Since
July, 2013
SQL
PostgreSQL
+1 more...
View profile
Abdelkader
Port Said, Egypt
Training Since
August, 2022
PMP
Project Management Fundamentals
+3 more...
View profile
Angelica
Dubai, United Arab Emirates
Training Since
September, 2015
Customer Excellence
Emotional Intelligence
View profile
Ishtyaqe
Bareilly, India
Training Since
February, 2018
Data Science with Python
PySpark
+3 more...
View profile
Jyotsnaa
Mumbai, India
Training Since
April, 2015
Leadership Skills
Difficult Conversations
View profile
Abhishek
Jaipur, India
Training Since
January, 2016
Business Communication Skills
Written Communication
+15 more...
View profile
Jeena
Trivandrum, India
Training Since
January, 2016
C Programming
C++ Programming
+1 more...
View profile
Mahmoud
Cairo, Egypt
Training Since
January, 2020
Microsoft Power BI Data Analyst
Microsoft Office Specialist: Excel Expert (Microsoft 365 Apps)
View profile
Nishita
Bengaluru, India
Training Since
February, 2019
Salesforce Administrator
View profile
Tushar
New Delhi, India
Training Since
February, 2015
Data Analytics & Visualization
Data Analytics
View profile
Ibrahim
Bengaluru, India
Training Since
May, 2017
ISO 45001:2018 - Lead Auditor
ISO 14001:2018 - Lead Auditor
+9 more...
View profile
Vineet
Kanpur, India
Training Since
October, 2011
IATF 16949
Total Productive Maintenance (TPM)
+1 more...
View profile
Lynda
Abu Dhabi, United Arab Emirates
Training Since
June, 2010
Lean Six Sigma Green Belt
Lean Six Sigma Yellow Belt
+6 more...
View profile
Naji
Beirut, Lebanon
Training Since
February, 2020
PMP
PMI-ACP
View profile
Sarah
Abu Dhabi, United Arab Emirates
Training Since
December, 2010
Business Communication Skills
View profile
Bayo
LAGOS, Nigeria
Training Since
February, 2016
Leadership Skills
Presentation Skills
+1 more...
View profile
Chidi
Abuja, Nigeria
Training Since
March, 2012
CISA (Certified Information Systems Auditor)
DevOps
+2 more...
View profile
Arie
Jakarta, Indonesia
Training Since
March, 2021
Certification of Competency in Business Analysis (CCBA)
View profile
Charmaine
Mandaluyong, Philippines
Training Since
August, 2016
Sales Support
View profile
Tobechukwu
Enugu, Nigeria
Training Since
January, 2019
Web Development
View profile
Marivic
San Pascual Batangas , Philippines
Training Since
January, 2010
ISO 27001 for Lead Auditor
View profile
Jethro
Mabalacat, Philippines
Training Since
January, 2019
Agile Scrum
Data Science with Python
+1 more...
View profile
Olufunke
Abuja, Nigeria
Training Since
January, 2015
Food Safety
Quality Systems
+1 more...
View profile
Adesina
Port Harcourt, Nigeria
Training Since
January, 2014
ISO 14001:2015 EMS Lead Auditor
ISO 9001:2015 Lead Auditor
+2 more...
View profile
Timileyin
Lagos, Nigeria
Training Since
January, 2018
Food Manufacturing
Product Development
+1 more...
View profile
Ayman
Alexandria, Egypt
Training Since
January, 2010
Total Quality Management (TQM)
Corporate Social Responsibility
+4 more...
View profile
Gary
Canterbury, United Kingdom
Training Since
November, 2010
Business Communication Skills
Change Management
+1 more...
View profile
Bhagyashree
Thane, India
Training Since
January, 2012
Managerial Developmental Program (MDP)
Leadership Skills
+10 more...
View profile
Haitham
Salmyia , Kuwait
Training Since
February, 2009
PMP
PfMP
+18 more...
View profile
Surendra
Bangalore, India
Training Since
February, 2019
MS Excel
MS Power Point
+2 more...
View profile