Oracle Customer Experience Cloud Trainer in Surat
About Nirav
Nirav is a seasoned professional who has been at the forefront of delivering corporate training on Oracle Customer Experience Cloud (CX) and blockchain technologies for over a decade. With a rich history of expertise and dedication in these fields, he has become a trusted and influential figure in corporate education and technology consulting.
His journey in corporate training began in 2009 when he first ventured into delivering comprehensive workshops and courses on Oracle Customer Experience Cloud (CX). Over the years, he has honed his skills and knowledge, staying abreast of the rapid advancements in CX technology. His ability to decode complex CX concepts into understandable, actionable insights has made him a sought-after trainer for businesses looking to optimize their customer experience strategies.
In 2015, he expanded his repertoire by delving into the exciting world of blockchain technology. He recognized its transformative potential and started imparting his deep insights and practical wisdom to corporate audiences. His passion for blockchain and his ability to demystify its intricacies have empowered countless organizations to navigate this emerging technology confidently and purposefully.
What truly sets Nirav apart is his domain experience, which spans over two decades. His extensive industry knowledge, acquired through hands-on experience and continuous learning, allows him to connect the dots between technology and business objectives seamlessly. This remarkable depth of understanding enables him to tailor his training programs to address the specific needs and challenges businesses across various sectors face.
Nirav is a Corporate Trainer For
Oracle Customer Experience Cloud (CX)
Blockchain Technology
AWS Solutions Architect
Work Experience
IT Analyst
Roles & Responsibilities
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Collaborated with stakeholders to gather and document detailed requirements for IT projects, ensuring a clear understanding of business needs and objectives
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Analyzed existing systems and processes to identify areas for improvement, making recommendations for enhancements or upgrades to increase efficiency and functionality
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Conducted thorough testing of software applications, including functionality, usability, and performance testing, to identify and resolve issues and ensure the quality of deliverables
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Maintained comprehensive documentation of system configurations, project plans, and user manuals, ensuring that all information was up-to-date and easily accessible to team members
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Provided end-user support, assisting with troubleshooting and resolving technical issues, offering training and guidance to help users maximize their productivity with IT tools
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Played a key role in project management, assisting with project planning, resource allocation, and tracking project progress, ensuring that IT projects were completed within scope, budget, and timelines
Assistant Manager
Roles & Responsibilities
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Oversaw and managed the daily activities of the team, ensuring tasks were completed efficiently and in accordance with company standards
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Collaborated with senior management to provide input and insights for strategic decision-making processes, contributing to the achievement of departmental and organizational goals
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Played a key role in the training and development of team members, providing guidance, coaching, and feedback to improve their skills and performance
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Managed and coordinated various projects from initiation to completion, ensuring they were executed within established timelines and budgets
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Maintained positive customer relationships by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction
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Prepared reports, analyzed data, and maintained records to track progress, measure outcomes, and support informed decision-making by senior management
Senior Technical Account Manager
Roles & Responsibilities
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Cultivated and maintained strong, long-term relationships with clients by understanding their technical needs, offering solutions, and ensuring overall satisfaction
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Provided expert technical guidance and advice to clients, helping them optimize their IT infrastructure and systems to meet their business objectives
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Acted as a liaison between the client and the technical support teams, ensuring timely resolution of technical issues, and escalating complex problems when necessary
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Developed and executed comprehensive account plans, outlining strategies to address client needs, anticipate challenges, and drive revenue growth
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Leveraged in-depth technical knowledge to assist clients in troubleshooting, implementing solutions, and optimizing their technology investments
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Conducted regular reviews and assessments of client systems, identifying areas for improvement and proactively recommending enhancements or upgrades to align with evolving business goals
Senior Practice Manager
Roles & Responsibilities
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Oversaw and provided leadership to a team of professionals, including consultants and project managers, ensuring they were aligned with the practice's goals and objectives
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Managed client relationships, serving as the primary point of contact for key clients. Ensured client satisfaction, addressed concerns, and identified opportunities for additional services
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Developed and executed strategic plans to expand the practice, identifying growth opportunities, market trends, and competitive positioning
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Efficiently allocated and managed resources, including personnel and budgets, to meet project deadlines and deliver high-quality results to clients
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Implemented and maintained quality assurance processes and standards to ensure that projects were executed with excellence and met or exceeded client expectations
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Conducted performance reviews and assessments of team members, providing feedback, mentoring, and guidance for professional development and career growth
Equity Research Analyst
Roles & Responsibilities
- Responsible for meticulously examining financial statements, annual reports, and market data to assess the performance and financial health of companies under consideration
- Staying updated on industry trends, economic developments, and sector-specific news to provide context for stock evaluations and to identify potential investment opportunities or risks
- Developing and maintaining complex valuation models, such as discounted cash flow (DCF) and comparable company analysis (comps), to determine the intrinsic value of stocks and make investment recommendations
- Diving deep into individual companies, studying their business models, competitive advantages, management teams, and growth prospects to form well-informed opinions on their investment potential
- Evaluating and quantifying the risks associated with potential investments, including market risks, company-specific risks, and macroeconomic factors, and communicating these assessments to clients or stakeholders
- Producing comprehensive research reports that include buy, hold, or sell recommendations, along with supporting rationales, target prices, and assessments of potential catalysts or risks that may affect stock performance
Skills
Education
National Institute of Technology
Projects
Posts
Courses
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