Qudrat Dubai United Arab Emirates
Qudrat
B2B Sales Trainer in Dubai
Location
Dubai, United Arab Emirates
Trainer Since
January, 2005
B2B Sales
Customer Service Skills
Business Communication Skills
Time Management
Leadership Skills
Natural Language Processing
Situational Leadership
Train The Trainer
Conflict Management
Location
Dubai, United Arab Emirates
Trainer Since
January, 2005
B2B Sales
Customer Service Skills
Business Communication Skills
Time Management
Leadership Skills
Natural Language Processing
Situational Leadership
Train The Trainer
Conflict Management
Qudrat - B2B Sales Trainer in Dubai, United Arab Emirates | Edstellar
Qudrat
About
Trainer for

B2B Sales Trainer in Dubai

About Qudrat

Qudrat, who has dedicated over 19 years to honing skills in B2B sales, customer service, business communication, time management, leadership, and beyond, is a stalwart in training and development. Throughout a distinguished career, Qudrat has continually showcased a penchant for excellence, marked by a strong track record of crafting innovative organizational development (OD) and learning programs. This journey has been driven by an unwavering commitment to aligning organizational culture and values, navigating change management, promoting employee well-being, fostering leadership capability, and spearheading many employee development initiatives.

At the core of Qudrat's expertise lies a deep understanding of designing and implementing employee and leadership development roadmaps. Over 15 years, Qudrat has meticulously crafted programs tailored to the evolving needs of diverse industries, ranging from BPO and healthcare to insurance, telecom, pharma, and the education sector. This comprehensive experience has not only equipped Qudrat with a nuanced understanding of various industries but has also instilled a profound understanding of the digital systems that underpin these programs.

Beyond technical proficiency, Qudrat possesses an innate ability to navigate complex stakeholder dynamics and manage vendors with finesse. This prowess is complemented by an advanced verbal and written communication command, which has proven instrumental in delivering impactful training solutions to clients across sectors.

As a trainer, Qudrat's approach is characterized by a blend of situational leadership, natural language processing techniques, conflict management strategies, and the art of training trainers. This multifaceted skill set enables Qudrat to deliver tailored solutions that meet clients' needs and exceed expectations, leaving a lasting impact on Professionals and organizations alike.

Qudrat is a Corporate Trainer For

B2B Sales

Training Since:
January, 2005

Customer Service Skills

Training Since:
January, 2005

Business Communication Skills

Training Since:
March, 2005

Time Management

Training Since:
March, 2005

Leadership Skills

Training Since:
May, 2005

Natural Language Processing

Training Since:
May, 2005

Situational Leadership

Training Since:
May, 2006

Train The Trainer

Training Since:
July, 2005

Conflict Management

Training Since:
August, 2005

Work Experience

Customer Experience & Sales Trainer

Consultancy :
January, 2005 - January, 2009

Roles & Responsibilities

  • Developed comprehensive training modules on Voice and accent, Customer Service, Soft Skills, Product Knowledge, and Sales Techniques tailored to specific industries, such as Educational Institutes, Telecom, and Call Centres
  • Conducted engaging and interactive training sessions, utilizing multimedia resources and real-life scenarios to enhance learning experiences for participants
  • Implemented assessment tools to evaluate the effectiveness of training interventions, including pre-and post-training evaluations, to measure improvements in customer experience and sales performance
  • Provided personalized coaching and feedback to individuals and teams to address specific skill gaps and enhance overall performance in customer interactions and sales processes
  • Collaborated with cross-functional teams to gather feedback and insights, continuously refining training content and delivery methodologies to align with evolving industry trends and organizational goals
  • Acted as a subject matter expert, staying updated on industry best practices and emerging technologies to ensure training materials remain relevant and impactful in driving positive customer experiences and sales outcomes

Training Manager- Sales & Customer Experience

Banking, Financial Services and Insurance:
February, 2009 - February, 2013

Roles & Responsibilities

  • Spearheaded Learning and Development initiatives by driving strategic planning and execution
  • Managed the Learning and Development of Junior & Middle Management, ensuring their professional growth and competency enhancement
  • Designed comprehensive Learning and Development architectures tailored to various organizational levels through meticulous formulation and review of training outlines, selection of appropriate instructional methodologies, and collaboration with functional heads for effective implementation
  • Conducted Sales Training sessions for diverse Sales teams, leveraging techniques such as SPIN Selling Technique and NLP to enhance sales effectiveness
  • Facilitated Customer Service Skills to equip teams with essential communication and problem-solving abilities
  • Organized and executed Product and Process Training for the entire Salesforce and Customer Service Teams, ensuring alignment with organizational objectives and standards
  • Planned and executed Upskill refreshers for Telesales and Customer Service Teams, ensuring continuous improvement and adaptation to evolving market demands
  • Assisted HR in talent identification and recruitment processes, contributing to forming a skilled and competent workforce
  • Supported the HR Team in planning and executing Employee Engagement activities to foster a positive work culture and enhance employee satisfaction and retention

Head - Training Wing

Pharmaceutical:
March, 2016 - February, 2019

Roles & Responsibilities

  • Redesigned and refined the existing training mechanism to align with evolving organizational goals and industry best practices
  • Developed interactive and engaging e-learning modules to enhance knowledge retention and learner engagement
  • Supervised the team to ensure adherence to timelines, quality standards, and productivity targets
  • Ensured seamless delivery of behavioral training programs to foster professional development and enhance employees' soft skills
  • Conducted regular assessments and evaluations to measure the effectiveness of training initiatives and implemented necessary adjustments for continuous improvement
  • Collaborated with stakeholders to identify training needs, design customized programs, and facilitate a culture of learning and development within the organization

L&D Program Manager

Hospitality and Tourism:
December, 2020 - November, 2023

Roles & Responsibilities

  • Oversee the development and execution of group-wide business-related L&D programs, ensuring alignment with organizational objectives and strategic priorities
  • Collaborate with stakeholders to identify specific learning needs and objectives for projects like Telesales, Call Centres, Chronic Disease Management, and Aesthetics, ensuring tailored program design and delivery
  • Coordinate the implementation and rollout of L&D initiatives, including scheduling training sessions, securing resources, and managing logistics to ensure seamless execution across different business units
  • Monitor and evaluate the effectiveness of L&D programs, utilizing feedback mechanisms and performance metrics to assess impact and identify areas for improvement or refinement
  • Provide ongoing support and guidance to project teams and participants, fostering a culture of continuous learning and development within the organization
  • Stay abreast of industry trends, best practices, and emerging technologies in L&D, integrating relevant advancements into program design and delivery to enhance learning outcomes and drive business success

Corporate Trainer

Education:
January, 2005 - present

Roles & Responsibilities

  • Conduct engaging sales training workshops focusing on time management techniques, equipping participants with strategies to prioritize tasks effectively and optimize productivity
  • Deliver customer service skills sessions emphasizing the importance of active listening, empathy, and problem-solving abilities to enhance customer satisfaction and loyalty
  • Provide comprehensive personality grooming sessions to refine participants' professional image and enhance their branding to align with corporate objectives
  • Facilitate telephone etiquette workshops to impart essential communication skills, including tone modulation, clear articulation, and effective handling of customer inquiries, fostering positive client interactions
  • Lead conflict resolution seminars to equip employees with techniques for de-escalating conflicts, fostering constructive dialogue, and finding mutually beneficial solutions, promoting a harmonious work environment
  • Develop and deliver communication skills workshops encompassing written and verbal communication, focusing on clarity, conciseness, and professionalism in various business contexts to enhance interpersonal effectiveness and collaboration

Skills

Team Building
Leadership Skills
Appreciative Inquiry
Interpersonal Skills
NLP
Organizational Development

Education

Panjab University

English Lingusitics:
2010-2012

Projects

Posts

Courses

B2B Sales
Customer Service Skills
Business Communication Skills
Time Management
Leadership Skills
Natural Language Processing
Situational Leadership
Train The Trainer
Conflict Management

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