As an experienced professional with 20 years of a proven track record in service management and customer relationship management, I excel in delivering exceptional service to clients and enhancing employee performance. My expertise in people management, team collaboration, coaching, mentoring, and training has enabled me to successfully lead teams and improve overall service delivery.

I have a strong background in IT operations, quality assurance, storage management, procurement services, vendor management, and business continuity and risk management. My extensive experience in managing large-scale projects, programs, and portfolios, as well as my skills in resource management and risk management, have allowed me to successfully deliver business transition and transformation solutions, and mergers and acquisitions.

In addition, I have a deep commitment to employee satisfaction, bonding, and welfare, which has enabled me to build and lead high-performing teams. With my professional services, managed services, and remote infrastructure services expertise, I am confident in my ability to provide effective solutions for new business acquisition and engagement.

Overall, I am a results-oriented professional with a strong focus on customer service, service delivery, and service management. I am committed to delivering high-quality solutions and ensuring the success of my team and organization.