Ritu Kolkata India
Ritu
Change Management Trainer in Kolkata
Location
Kolkata, India
Trainer Since
March, 2013
Prevention of Sexual Harassment (POSH)
Debt Recovery
Effective Selling Skills
Grooming & Communication Skills
Change Management
Relationship Building
Location
Kolkata, India
Trainer Since
March, 2013
Prevention of Sexual Harassment (POSH)
Debt Recovery
Effective Selling Skills
Grooming & Communication Skills
Change Management
Relationship Building
Ritu - Change Management Trainer in Kolkata, India | Edstellar
Ritu
About
Trainer for

Change Management Trainer in Kolkata

About Ritu

Meet Ritu, a seasoned corporate trainer with an impressive track record, boasting over 10 years of dedicated expertise in the field. Ritu's comprehensive skill set encompasses a diverse range of domains, making her an invaluable asset in the world of professional development.

As a Certified POSH (Prevention of Sexual Harassment) Trainer, Ritu brings a nuanced understanding of workplace dynamics and compliance, fostering environments that prioritize safety, equity, and inclusivity. Her proficiency extends into the banking sector, where she has honed her skills in Debt Recovery, Housing Loans, Gold Loans, and Relationship Building.

Ritu's training repertoire goes beyond the financial realm, encompassing effective selling skills and sales techniques. Her dynamic approach to training equips professionals with the tools needed to excel in the competitive landscape of sales, ensuring they master the art of effective communication and persuasive selling.

Grooming and communication skills are among Ritu's key areas of expertise, where she imparts essential soft skills for professional success. With a keen eye for detail and a commitment to excellence, Ritu guides professionals in projecting a polished image and communicating effectively in diverse business settings.

Change management is another facet of Ritu's proficiency, where she navigates professionals through the intricacies of organizational transitions. Her wealth of experience allows her to guide professionals and teams in adapting to change seamlessly, fostering a culture of agility and resilience.

Ritu's decade-long journey as a corporate trainer reflects not only her depth of knowledge across various domains but also her dedication to empowering professionals for success in the corporate landscape. With a proven ability to translate complex concepts into actionable skills, Ritu stands as a beacon of expertise in the dynamic world of professional training.

Ritu is a Corporate Trainer For

Prevention of Sexual Harassment (POSH)

Training Since:
February, 2023

Debt Recovery

Training Since:
March, 2013

Effective Selling Skills

Training Since:
March, 2013

Grooming & Communication Skills

Training Since:
March, 2013

Change Management

Training Since:
June, 2013

Relationship Building

Training Since:
July, 2013

Work Experience

Customer Service Officer

Banking, Financial Services and Insurance:
May, 1997 - November, 2001

Roles & Responsibilities

  • Delivered high-quality customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Responded to customer queries through various channels, including phone, email, and chat, with a commitment to meeting and exceeding service standards.
  • Executed and processed customer transactions accurately and efficiently. Handled tasks such as order processing, payment verification, and account maintenance, ensuring a seamless and positive experience for customers.
  • Addressed customer complaints and concerns with a proactive and empathetic approach. Investigated issues, provided solutions, and ensured timely resolution to enhance overall customer experience and mitigate potential escalations.
  • Offered detailed information about products and services to customers, assisting them in making informed decisions. Maintained up-to-date knowledge of the company's offerings to effectively communicate value propositions to customers.
  • Managed and updated customer records, ensuring accuracy and completeness. Recorded interactions and feedback, contributing to the analysis of customer trends and preferences. Collaborated with cross-functional teams to implement improvements based on customer insights.

Branch Sales Manager

Banking, Financial Services and Insurance:
June, 2001 - December, 2003

Roles & Responsibilities

  • Oversaw and led the branch sales team, providing direction, guidance, and support to achieve sales targets. Implemented effective sales strategies and motivational initiatives to drive team performance.
  • Formulated comprehensive sales plans and strategies in alignment with organizational goals. Executed these plans, monitoring progress and making data-driven adjustments to optimize sales performance.
  • Cultivated and maintained strong relationships with existing and potential customers. Ensured exceptional customer satisfaction by addressing inquiries, resolving issues, and facilitating a positive overall customer experience.
  • Conducted training sessions for the sales team to enhance product knowledge, sales techniques, and customer engagement skills. Fostered a culture of continuous learning and development within the branch.
  • Generated regular sales reports, analyzing performance metrics and trends. Presented insights to higher management, facilitating data-driven decision-making and contributing to the refinement of sales strategies for future success.

Relationship Manager

Banking, Financial Services and Insurance:
January, 2004 - July, 2006

Roles & Responsibilities

  • Established and nurtured strong relationships with clients to understand their financial needs and goals. Acted as a trusted advisor, providing personalized solutions and ensuring overall client satisfaction.
  • Managed the financial portfolios of clients by assessing their risk tolerance, investment objectives, and market conditions. Implemented tailored investment strategies and conducted regular reviews to optimize portfolio performance.
  • Identified opportunities for cross-selling a range of financial products and services to existing clients. Collaborated with product specialists to offer comprehensive solutions aligned with client needs and financial objectives.
  • Addressed and resolved client concerns and issues promptly. Acted as a liaison between clients and internal teams to ensure seamless communication and effective resolution of any challenges.
  • Conducted market research and analysis to stay informed about economic trends, industry developments, and financial products. Prepared and presented regular reports to clients, providing insights and recommendations based on market conditions.

Corporate Trainer

Computer and Information Technology (IT):
August, 2020 - present

Roles & Responsibilities

  • Planned, developed, and conducted engaging training sessions for corporate employees. Covered a range of topics including soft skills, technical skills, and industry-specific knowledge to enhance the professional development of professionals.
  • Tailored training programs to meet the specific needs of professional departments or teams. Conducted thorough needs assessments and collaborated with stakeholders to ensure training content aligned with organizational goals.
  • Offered constructive feedback to professionals during and after training sessions. Conducted assessments to evaluate the effectiveness of training programs and identified areas for improvement.
  • Incorporated diverse training methods, including workshops, presentations, e-learning modules, and hands-on activities. Ensured a well-rounded and interactive learning experience to accommodate different learning styles.
  • Kept abreast of industry trends, best practices, and emerging technologies to integrate relevant and up-to-date content into training sessions. Maintained a commitment to continuous learning to enhance training delivery and effectiveness

Skills

Leadership
Relationship Building
Communication
People Management

Education

Loreto College

Arts:
1990-1993

Projects

Posts

Courses

Prevention of Sexual Harassment (POSH)
Debt Recovery
Effective Selling Skills
Grooming & Communication Skills
Change Management
Relationship Building

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