Soft Skill Trainer in Bengaluru
About Sandeep
Sandeep is a professional who specializes in soft skills and process training. He has 12+ years of experience working with individuals and organizations to develop and enhance their soft skills, which include communication, teamwork, leadership, problem-solving, and time management. He understands the importance of soft skills in today's competitive job market and works with his clients to help them develop the skills they need to succeed in their careers.
As a process trainer, Sandeep is also responsible for helping organizations improve their processes and procedures. He works with his clients to identify areas where processes can be streamlined and made more efficient and then develops training programs to help employees understand and implement these improvements. In addition, he is skilled at facilitating process improvement workshops and helping teams work together to achieve their goals. Overall, Sandeep is a valuable asset to any organization looking to enhance the skills of its employees and improve its processes to drive success.
Sandeep is a Corporate Trainer For
Advanced Business Development: Communication and Negotiation
Body language for leaders
Conflict Resolution Foundations
Coaching Skills for Leaders and Managers
Train The Trainer
Work Experience
Assistant Manager - Training
Roles & Responsibilities
- Worked with department managers to identify training needs and develop training materials and resources, such as Knowledge base, SOPs, Presentations, and Manuals
- Maintained and analyzed CSAT, escalation, and trend data reports to identify root causes and recommend process enhancements
- Facilitated the release, tracking, and dissemination of the latest updates through briefings while also conducting employee training sessions and evaluating program effectiveness to recommend improvements
Executive Trainer
Roles & Responsibilities
- Developed training programs that help executives and senior leaders develop their skills and knowledge in leadership, communication, and management
- Delivered training programs to executives and senior leaders through various formats, including in-person workshops, online training modules, and one-on-one coaching sessions
- Evaluated the effectiveness of their training programs by monitoring executive performance and assessing the impact of the training on business operations
- Developed strong relationships with executives and senior leaders, serving as a trusted advisor and resource for their professional development needs
FOH Executive
Roles & Responsibilities
- Responsible for managing the front-of-house staff, including hosts, servers, bartenders, and bussers
- Monitored the quality of service provided by staff and responded to customer complaints and feedback
- Established and implemented service standards for the front-of-house team
- Ensured that reservations were properly recorded, that tables were set up correctly, and that guests were seated promptly and efficiently
- Responsible for managing inventory and supplies related to front-of-house operations, including table settings, linens, glassware, and cutlery
Channel Sales Manager
Roles & Responsibilities
- Responsible for developing and implementing sales strategies that are aimed at maximizing sales revenue through indirect channels
- Onboarded Freelance Architects, Designers, Builders, and Interior design firms
- Trained team leaders and supervisors on body language and conflict resolution
- Trained the calling team in customizing the sales pitch with USPs specific to projects
- Tracked the status of Target projects/zone to collate possible leads/source-related information
- Established and maintained relationships with channel partners, such as resellers and distributors, to ensure they were motivated to sell the products or services
Specialist Trainer
Roles & Responsibilities
- Responsible for designing and developing training programs that are effective, engaging, and meet the learning needs of the target audience
- Maintained knowledge base, preparing and conducting monthly process knowledge tests
- Attended and conducted weekly quality calibrations, CRM/Call auditing, and coaching
- Trained 24 batches with an average HC of 10 - 15 on the process and soft skills for Background verification
- Assessed the training needs of the organization or team and developed strategies to address those needs
Process Trainer
Roles & Responsibilities
- Trained the new hire advisors for a UK voice process
- Created content, planned, scheduled, and disseminated new hire/refresher training
- Reviewed CSAT and NPS data to disseminate feedback
- Trained 35 batches with an average HC of 15 -20 on the process and soft skills for UK-based telecom
- Evaluated the effectiveness of their training programs by monitoring employee performance and assessing the impact of the training on business operations
Training Specialist
Roles & Responsibilities
- Responsible for designing and developing training programs that meet the needs of the organization and its employees
- Conducted sessions for team leaders and supervisors on body language, coaching skills, conflict resolution, and POSH
- Piloted a new process after being successfully certified by the client
- Disseminated updates & refresher training. Monitor interactions and share feedback
- Trained 18 batches with an average HC of 20 - 25 on soft skills and process
- Provided ongoing support to employees who have completed training programs, answering questions and providing additional resources as needed
Skills
Education
B..Com
Projects
Knowledge Base Development Project
CSAT Improvement Project
Efficient Customer Experience Project
Posts
Knowledge Base Development Project
CSAT Improvement Project
Efficient Customer Experience Project
Courses
Want Sandeep for your next training?
Other Trainers
Qudrat
More Corporate Training Programs
Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 1000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact