Sylvia is a seasoned professional with over 14 years of experience as a trainer specializing in business communication, customer excellence, crisis management, leadership skills, effective public speaking, and project management fundamentals. Throughout her career, Sylvia has been dedicated to empowering individuals and organizations with the skills and strategies necessary for success in today's dynamic business landscape. Her wealth of experience spans diverse sectors and geographies, with a particular focus on driving revenue growth through innovative customer experience (CX) initiatives.

For the past decade, Sylvia has been innovating, strategizing, executing, and measuring CX to propel business success in East Africa and beyond, contributing to revenue growth exceeding Kes. 5 Billion. With a communications degree and certifications from esteemed institutions such as the Global Academy of Finance Management and Regent University, Sylvia brings a holistic perspective to her training and consultancy engagements. Her commitment to elevating CX and employee engagement as pivotal business strategies is evident in her role as 'The Voice of Employees and Customers on Boards.' By advocating for the inclusion of employee and customer perspectives in board-level discussions, Sylvia ensures that decisions are not made in isolation but are informed by the realities of those vital stakeholders.