Time Management Trainer in Mumbai
About Urvashi
With seven years of dedicated training experience, Urvashi has established herself as a proficient expert in BFSI (Banking, Financial Services, and Insurance) and Life Skills training. Her training philosophy revolves around empowering individuals with the knowledge and capabilities needed to excel in the intricate landscape of the financial sector. Urvashi's training programs encompass many topics within BFSI, ranging from financial planning and investment strategies to risk management and compliance. Through her guidance, professionals are equipped to navigate the industry's complexities with skill and assurance.
Beyond her BFSI specialization, Urvashi is a certified POSH (Prevention of Sexual Harassment) Trainer, reflecting her dedication to creating secure and inclusive work environments. Her training in this critical domain enables organizations to establish cultures of respect and fairness while adhering to legal obligations. Urvashi's unique blend of engaging training techniques and profound knowledge of BFSI and life skills has positioned her as a trusted and highly sought-after trainer. Her impact extends beyond individual skill development, as she contributes significantly to fostering growth and compliance within organizations, ensuring they remain equipped to thrive in today's ever-evolving business landscape.
Urvashi is a Corporate Trainer For
Time Management
Prevention of Sexual Harassment (POSH)
Business Communication Skills
Core Sales Skills
Customer Care
Retail Banking
Work Experience
Corporate Trainer
Roles & Responsibilities
- Designing and delivering tailor-made training programs that cater to the specific needs of various corporate clients
- Adapting training methodologies to accommodate diverse learning preferences and ensuring effective knowledge transfer
- Continuously assessing participant progress and gathering feedback to refine and enhance training content and delivery
- Staying abreast of industry trends and emerging technologies, integrating the latest insights into her training programs
- Collaborating closely with client organizations to align training initiatives with their unique industry and corporate culture
Customer Care Manager
Roles & Responsibilities
- Oversaw and managed the daily operations of the customer care department, ensuring the delivery of high-quality customer service
- Collaborated with team leaders to set performance targets and KPIs, closely monitoring and evaluating team performance
- Resolved complex customer queries and issues, providing efficient and effective solutions to ensure customer satisfaction
- Conducted regular training sessions for customer care representatives, enhancing their product knowledge and customer service skills
- Contributed to developing customer service policies and procedures, aligning them with the bank's objectives and industry regulations
BFSI Trainer
Roles & Responsibilities
- Responsible for creating and updating training materials and curricula to ensure they align with the latest industry trends, regulations, and best practices
- Conduct engaging and informative training sessions for employees within the BFSI sector, utilizing various teaching methods such as lectures, case studies, simulations, and e-learning platforms
- Design and administer assessments and evaluations to measure the effectiveness of training programs, identifying areas for improvement and implementing necessary changes
- Maintain an in-depth knowledge of the banking, financial services, and insurance industry, staying updated on new products, technologies, and compliance requirements
- Provide one-on-one coaching and mentoring to employees who require additional support or have specific skill gaps, helping them to achieve their career goals and improve their performance
- Ensure that all training programs adhere to regulatory compliance standards and report on training metrics and outcomes to senior management, highlighting achievements and areas for improvement
Sales Performance Coach
Roles & Responsibilities
- Collaborate with sales teams to develop effective sales strategies tailored to the bank's products and services, considering market trends and customer needs
- Continuously monitor and analyze the sales team's performance metrics, including key performance indicators (KPIs) such as conversion rates, revenue, and customer satisfaction
- Provide sales representatives with personalized coaching and training sessions, helping them improve their sales techniques, product knowledge, and customer engagement skills
- Assist in setting clear and achievable sales targets for individual team members and track their progress regularly, offering guidance and support to ensure targets are met or exceeded
- Deliver constructive feedback to sales team members based on performance evaluations and create action plans to address areas for improvement, fostering a culture of continuous learning and development
- Identify bottlenecks and inefficiencies in the sales process and work with sales leadership to streamline processes and implement best practices, ultimately enhancing overall sales performance and revenue generation for the bank
Skills
Education
Mulund College of Commerce
IIBF
Projects
Posts
Courses
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