Sales Support Trainer in Mandaluyong
About Charmaine
Charmaine, a seasoned Sales Support Trainer with over 8 years of extensive experience, is a beacon of training and development expertise. Throughout her illustrious career, Charmaine has honed her skills as a dedicated trainer, specializing in customer service and technical support. With a solid foundation in classroom training, she has played a pivotal role in shaping the capabilities of professionals for over a year. Her commitment to excellence is underscored by her ability to facilitate diverse training sessions, catering to the unique needs of new recruits and seasoned agents. Charmaine's adaptability to varying training environments is a testament to her versatility, and her capacity to operate with minimal supervision showcases her self-driven and resourceful approach to training methodologies.
Drawing upon her rich tapestry of experiences, Charmaine has imparted knowledge and cultivated a dynamic and engaging learning environment. Her proficiency extends beyond the conventional, making her a reliable and innovative force in Sales Support training. As we delve into the world of Charmaine's professional journey, it becomes evident that her multifaceted skill set and unwavering dedication make her a standout figure in Sales Support training.
Charmaine is a Corporate Trainer For
Sales Support
Work Experience
Technical Support
Roles & Responsibilities
- Diagnosed and resolved technical issues related to internet and phone services, ensuring prompt resolution to customer concerns and minimizing downtime.
- Identified opportunities to upsell additional products or services based on customer needs, effectively promoting upgrades and enhancements to improve overall user experience.
- Addressed customer billing concerns by explaining charges, reviewing invoices, and resolving discrepancies, ensuring accurate and transparent communication regarding service charges.
- Delivered clear and concise technical guidance to customers, empowering them to troubleshoot basic issues independently and fostering a self-service approach to common technical problems.
- Ensured high levels of customer satisfaction by actively listening to concerns, providing empathetic support, and following up to confirm issue resolution, contributing to positive customer experiences.
- Recorded and documented customer issues, resolutions, and any recurring patterns, providing valuable feedback to the technical team for continuous improvement of products and services.
Technical Support - Virgin Media
Roles & Responsibilities
- Diagnosed and resolved technical issues related to Internet and phone services, ensuring prompt and effective troubleshooting to minimize customer downtime.
- Identified opportunities to enhance customers' service packages by recommending appropriate upselling options, thereby contributing to increased revenue and improved customer satisfaction.
- Assisted customers in understanding and resolving billing inquiries, addressing discrepancies, ensuring accurate billing information, and fostering transparency and trust.
- Developed and executed retention strategies to retain existing customers, addressing concerns and providing solutions to enhance overall satisfaction and prevent customer churn.
- Engaged in proactive outreach to existing customers, addressing concerns, and implementing retention initiatives to ensure a positive customer experience and foster long-term relationships.
- Stayed updated on the latest products, services, and technical advancements to provide accurate information to customers, contributing to high customer satisfaction and loyalty.
Lead Technical Trainer
Roles & Responsibilities
- Deliver comprehensive technical and sales support training to new hires and existing team members, ensuring a thorough understanding of product knowledge and sales techniques.
- Develop and implement training programs, the latest industry trends, and best practices to enhance the skills and knowledge of the technical and sales support team.
- Regularly monitor and evaluate customer support calls to identify areas for improvement and provide constructive feedback to team members, fostering continuous improvement in communication and problem-solving skills.
- Design and conduct assessments to evaluate the effectiveness of training programs, measuring the team's proficiency in technical troubleshooting, sales strategies, and customer interaction.
- Oversee the day-to-day operations of training sessions, maintaining a structured and engaging learning environment and addressing any issues or challenges that may arise during the training process.
- Provide one-on-one coaching sessions to team members, offering personalized guidance and support to enhance individual performance, address skill gaps, and foster professional development within the technical and sales support team.
Skills
Education
Marikina Polytechnic College
Projects
Posts
Courses
Want Charmaine for your next training?
Other Trainers
Qudrat