Corporate Intercultural Communication Training Course

1. Cultural context and communication

• Defining cultural context
• Impact of culture on communication styles
• Examples of cultural contexts in communication

2. Importance of intercultural communication

• Benefits in a globalized world
• Overcoming cultural barriers
• Enhancing personal and professional relationships

1. Why do we act and communicate the way we do

• Influences of culture and upbringing
• Societal norms and individual behavior
• The role of language in shaping communication

2. Different perspectives looking at the same thing

• Perception and cultural interpretation
• Case studies on perspective differences
• Managing conflicting viewpoints

3. Cultural impact on communication

• Communication styles across cultures
• Culture-specific communication norms
• Case studies: East vs. West communication patterns

4. Direct vs. indirect cultures

• Characteristics of direct communication cultures
• Characteristics of indirect communication cultures
• Adapting to different communication styles

5. Understanding yourself to understand others

• Self-awareness in a cultural context
• Reflecting on your own cultural biases
• Building cultural intelligence

1. Non-verbal skills

• Understanding body language and gestures
• Cultural variations in non-verbal communication
• Practical exercises in non-verbal communication

2. Empathy

• Building empathy in diverse environments
• Techniques for empathetic communication
• Role-playing exercises for empathy development

3. Assertiveness

• Balancing assertiveness and cultural sensitivity
• Techniques for assertive communication
• Role plays: Assertiveness in different cultural settings

4. Reflective listening

• Techniques and benefits of reflective listening
• Cultural considerations in reflective listening
• Practical exercises in reflective listening

5. Adapting your style

• Flexibility in communication styles
• Strategies for adapting to different cultural norms
• Case studies: Successful adaptation examples

6. How to handle difficult discussions

• Strategies for managing cultural conflicts
• Navigating sensitive topics across cultures
• Role-playing difficult discussions in a multicultural context