CRM Training

Corporate CRM Training Courses

Enhance your team’s abilities to identify customer needs, upsell products, and improve conversion rates

Improve Customer Engagement with Customer Relationship Management (CRM) Training

Customer Relationship Management (CRM) helps cultivate enduring relationships with customers, driving sustainable business growth. Professionals with Customer Relationship Management (CRM) skills can customize customer data, improve customer interactions and services, drive sales growth, automate marketing and sales processes, increase customer retention, optimize resource allocations, and enable the organization to comply with data privacy regulations. 

Our Corporate Customer Relationship Management (CRM) training equips professionals with the skills to effectively manage and analyze customer interactions and data throughout the customer lifecycle. Professionals will learn about CRM fundamentals, software tools, data management and analysis, mobile CRM, customer segmentation and targeting, and more.

Edstellar's Customer Relationship Management (CRM) skills training offers your professionals extensive practical experience, enabling the team to strengthen relationships, and improve your organization's position in the marketplace.

25% increase in customer retention with CRM training, fostering loyalty and satisfaction

$200 billion forecasted market growth for CRM software by 2032

20% decrease in sales cycle, boosting revenue generation and business growth

Instructor-Led CRM Training Courses

Explore the full list of CRM Training courses for professionals. Take advantage of the wide array of CRM Training topics and courses available, and equip your team with the skills they need to succeed.

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Productivity Tools
Post Crisis Project Recovery Planning and Controlling Training
Duration
12 - 16 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Utilize monitoring tools effectively
  • Apply risk management techniques
  • Implement strategies for project recovery post-crisis
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Productivity Tools
Liquidity Risk Management Training
Duration
12 - 16 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Utilize regulatory liquidity frameworks
  • Develop liquidity risk monitoring tools
  • Apply liquidity risk mitigation strategies
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Productivity Tools
Siebel CRM Training
Duration
24 - 32 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Utilize mobile CRM functionalities
  • Integration with other business systems
  • Advanced analytics and reporting capabilities
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Productivity Tools
SugarCRM Training
Duration
24 - 32 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Implement Sales Forecasting in SugarCRM
  • Develop Custom Dashboards for reporting
  • Implement account and contact relationship management
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Productivity Tools
HubSpot CRM Training
Duration
8 - 16 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Apply data-driven decision-making
  • Integrate social media management
  • Develop customized email templates for CRM communication
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Productivity Tools
Veeva CRM Training
Duration
16 - 24 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Enhance sales and marketing strategies
  • Improve customer relationship management
  • Learn to navigate and utilize key features of veeva crm
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Productivity Tools
Zoho CRM Training
Duration
16 - 24 hrs
Instructor-led (On-site/Virtual)
Instructor-led (On-site/Virtual)
  • Gain proficiency in Zoho CRM
  • Develop skills to customize Zoho CRM
  • Learn and implement effective crm strategies using Zoho CRM
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Importance of CRM Training Skills and Competencies for Employees

CRM skills and competencies are vital for the success of any organization. The competencies help the business in the following ways:

Enhanced Customer Satisfaction

Organizations can improve customer satisfaction and loyalty by understanding and anticipating customer needs and preferences. CRM competency ensures that customer interactions are informed and meaningful, leading to positive outcomes.

Increased Sales and Revenue

Proficiency in CRM allows organizations to identify and nurture leads more effectively, increase conversion rates, and encourage repeat business through targeted marketing campaigns and sales strategies. By leveraging customer data, companies can cross-sell and upsell more efficiently.

Improved Customer Retention

Organizations with strong CRM practices better retain customers by providing consistent, high-quality service. CRM tools help identify at-risk customers, deploy retention strategies proactively, and reduce churn rates.

Data-Driven Decision Making

CRM competency allows organizations to collect, analyze, and act on customer data. This leads to better-informed decisions regarding product development, marketing strategies, and overall business direction.

Operational Efficiency

CRM systems streamline various business processes, from sales and marketing to customer service. Competency in CRM enables organizations to automate routine tasks, reduce manual errors, and ensure that efforts are focused on high-impact activities.

Invest in developing your team’s skills and competencies with corporate CRM courses.

Edstellar Approach to CRM Training

Edstellar is one of the top Customer Relationship Management (CRM) skills training companies, and we take a holistic approach to delivering training solutions. Starting from expert consultation, training customization, expert training delivery, and ending with customer success management, clients get ongoing support from us at every stage of their learning journey.

The training methods encompass live interactive sessions, and real-world projects that enhance professionals' proficiency and confidence. Edstellar’s Customer Relationship Management (CRM) training solutions offer significant flexibility in scheduling and delivery options, catering to organizations' diverse needs.

ConsultRight Icon
1. Consult

We begin by understanding your challenges, and objectives and take a consultative approach for suggesting training solutions

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2. Plan

Crafting a comprehensive strategy, we lay down a clear roadmap for the training solution.

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3. Align

We align an expert trainer with your team to ensure the training objectives are in-line with your business goals.

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4. Customize

We customize the training courses as per the needs of your team.

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5. Execute

With meticulous planning in place, we roll out the training sessions, ensuring engagement, interactivity, and real-time learning.

Evaluate
6. Evaluate

After training, we assess the tangible impact of our training interventions based on a combination of feedback, analytics, and business outcomes

Impactful Training Delivery Methods
Tailored to Organizational Skilling Needs

Edstellar is one of the few CRM skills training providers offering versatile training delivery options. The training methods are tailored to meet the diverse needs of modern businesses. With our comprehensive online corporate CRM training and onsite / offsite corporate CRM training your team can prepare for the challenges of the future.
Virtuval
Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

On-Site
On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

Off-Site
Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

Why choose Edstellar as your CRM training partner?

Training Expertise
Training Expertise

Edstellar has a vast network of seasoned trainers with relevant industry experience. Our commitment to excellence, innovative approach to training and drive for continuous improvement ensure that clients receive top quality training experience.

Global Delivery Capability
Global Delivery Capability

With Edstellar, your team has seamless access to quality instructor-led training across the globe. Backed by our network of trainers, rest assured that training can be delivered onsite, offsite or virtually in any language of your choice.

All-encompassing Training Management Services
All-encompassing Training Management Services

Edstellar offers comprehensive training management and administration services which includes but not limited to training needs analysis, training consultation, and pre and post-training assessment. Edstellar also offers coaching solutions that maximizes the impact of our training programs.

Choose Edstellar as Your Training Partner

We have Expert Trainers to Meet Your Customer Relationship Management Training Needs

We have hand-picked qualified, certified, verified and highly experienced trainers with diverse domain expertise all-set to bridge organizational skilling gaps anywhere, anytime.

Training Needs
Deepak Pune India
Deepak
Pune, India
Training Since
May 1, 2015
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Devi Hyderabad India
Devi
Hyderabad, India
Training Since
April 1, 2005
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Afshan Bareilly India
Afshan
Bareilly, India
Training Since
August 1, 2018
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Akash Bengaluru India
Akash
Bengaluru, India
Training Since
February 1, 2019
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Vijayalakshmi Bengaluru India
Vijayalakshmi
Bengaluru, India
Training Since
January 1, 2016
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Venkata Bengaluru India
Venkata
Bengaluru, India
Training Since
November 1, 2013
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Sudha Hyderabad India
Sudha
Hyderabad, India
Training Since
December 1, 2011
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Sharon Chennai India
Sharon
Chennai, India
Training Since
June 1, 2011
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Satish Nagpur India
Satish
Nagpur, India
Training Since
May 1, 2016
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Sangeeta Pune India
Sangeeta
Pune, India
Training Since
March 1, 2008
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Manas Bhilai India
Manas
Bhilai, India
Training Since
February 1, 2018
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Liqzan Bhatkal India
Liqzan
Bhatkal, India
Training Since
January 1, 2016
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Lakshmi  Bengaluru India
Lakshmi
Bengaluru, India
Training Since
July 1, 2016
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Kumar Belgaum India
Kumar
Belgaum, India
Training Since
October 1, 2007
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Jyoti Bengaluru India
Jyoti
Bengaluru, India
Training Since
January 1, 2021
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Harshit New Delhi India
Harshit
New Delhi, India
Training Since
January 1, 2017
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Dilip Pune India
Dilip
Pune, India
Training Since
February 1, 2014
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Chandrasekhar Hyderabad India
Chandrasekhar
Hyderabad, India
Training Since
January 1, 2019
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Ashutosh Chapra India
Ashutosh
Chapra, India
Training Since
January 1, 2015
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Aman Basti India
Aman
Basti, India
Training Since
January 1, 2021
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