Customer Excellence Corporate Training Course

Edstellar’s Instructor-led Customer Excellence training course is designed to enhance employee customer service skills. Our instructor focuses on developing effective communication, problem-solving, and relationship-building techniques tailored to meet customer needs.

6 - 8 hrs

Instructor-led (On-site/Virtual)

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About Learning Outcomes Benefits Course Outline Pricing Target Audience Pre-Requisites Trainers

Drive Team Excellence with Customer Excellence Corporate Training

On-site or Online Customer Excellence Training - Get the best Customer Excellence training from top-rated instructors to upskill your teams.

The Customer Excellence training course, available virtually and onsite, is an instructor-led course focusing on advanced customer service skills. Professionals will learn about customer engagement, effective communication, understanding customer needs, and delivering exceptional experiences.

The course covers adapting communication styles, problem-solving, decision-making, and managing challenging interactions. It also includes practical exercises on digital customer service channels. This training equips employees with the skills to excel in customer service in any environment.

Customer Excellence Training for Employees: Key Learning Outcomes

Develop essential skills from industry-recognized Customer Excellence training providers. The course includes the following key learning outcomes:

Learning strategies to handle challenging customer interactions
Developing clear and effective communication skills with customers
Gaining insights into customer expectations and how to exceed them
Acquiring problem-solving techniques for addressing customer issues
Understanding the impact of customer service on the organization's success
Enhancing emotional intelligence to empathize with and understand customers

Key Benefits of the Training

Enhances team collaboration in service delivery, improving overall customer experience
Nurtures effective communication techniques, ensuring clear and positive interactions with clients
Fosters a proactive approach to customer issues, promoting swift and effective problem resolution
Equips the team with enhanced customer service skills, leading to higher customer satisfaction and loyalty
Strengthens emotional intelligence, enabling employees to better understand and respond to customer needs

Customer Excellence Training Topics and Outline

This Customer Excellence Training curriculum is meticulously designed by industry experts according to the current industry requirements and standards. The program provides an interactive learning experience that focuses on the dynamic demands of the field, ensuring relevance and applicability.

Considering Customer Experience in Customer Service

Defining customer experience
- Understanding customer experience essentials
Role of customer service in shaping experience
- Impact of service on customer perceptions

The Customer’s Point of View

Understanding customer needs
- Identifying and addressing specific customer needs
Empathy and customer perspective
- Techniques for empathizing with customers

Creating a Customer Service Culture

Principles of a customer service culture
- Building a team-oriented service culture
Strategies for fostering a service mindset
- Implementing service culture organization-wide

Three Guiding Principles for Customer Service

Principle 1: Customer-centric approach
- Adopting a customer-first mindset
Principle 2: Consistency in service
- Ensuring uniform service standards
Principle 3: Continuous improvement
- Strategies for ongoing service enhancement

Powerful Customer Service Communication Skills

Effective verbal communication
- Techniques for clear and positive interactions
Non-verbal communication skills
- Understanding and utilizing body language and tone

Handling Difficult Situations

Techniques for de-escalating conflicts
- Strategies for managing customer complaints
Turning challenges into opportunities
- Learning from difficult customer interactions

This Corporate Training for Customer Excellence is ideal for:

What Sets Us Apart?

Customer Excellence Corporate Training Prices

Elevate your team's Customer Excellence skills with our Customer Excellence corporate training course. Choose from transparent pricing options tailored to your needs. Whether you have a training requirement for a small group or for large groups, our training solutions have you covered.

Request for a quote to know about our Customer Excellence corporate training cost and plan the training initiative for your teams. Our cost-effective Customer Excellence training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Customer Excellence training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

This Corporate Training for Customer Excellence is ideal for:

Customer Excellence Training course is designed for customer service representatives, supervisors and managers, sales representatives, technical support staff, administrative assistants, new hires, employees needing to refresh their skills, and employees looking to advance their careers.

Prerequisites for Customer Excellence Training

Professionals can take the Customer Excellence training course with a basic understanding of the company's products and services, as well as customer service policies and procedures.

Assess the Training Effectiveness

Bringing you the Best Customer Excellence Trainers in the Industry

The instructor-led Customer Excellence Training training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Customer Excellence practices.

Suchitra

Mumbai, India

Trainer since

January, 2010

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Rohit

Hyderabad, India

Trainer since

February, 2022

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Saikarruna

Chennai, India

Trainer since

October, 2010

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Vishal

Mumbai, India

Trainer since

February, 2010

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Shrikrishna

Pune, India

Trainer since

October, 1997

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Abdurahman

Riyadh, Saudi Arabia

Trainer since

March, 2013

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View Abdurahman 's Profile

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