Corporate Emotional Intelligence Training Course

1. Establishing a common definition of EQ

1. EQ - a measure of one's emotional intelligence
2. Exploring intelligence as a multi-dimensional model

2. The benefits of EQ in the workplace

1. Completing the EQ Appraisal
2. Assessing your individual EQ baseline
3. Applying EQ to become a more authentic leader

1. Expanding self-awareness

1. Balancing your brain's internal Advisors: Emotional, Rational, Intuitive, and Instinctual
2. The impact of head, heart, and guts on behavior
3. 10 self-awareness strategies

2. The value of the EQ Competency Model

1. Evaluating a proven emotional competency model
2. The core competencies: self-awareness, self-management, social awareness, and relationship management

3. Appraising and interpreting your EQ

1. Outlining your personal profile
2. Determining your strengths and areas for development

1. Recognizing and affirming your emotions

1. Benefiting from being honest and open with yourself
2. Expanding your behavioral repertoire for personal effectiveness
3. Emphasizing the importance of personal congruency
4. Increasing the range of your emotional vocabulary

2. Developing personal authenticity

1. Demonstrating authentic leadership through your actions
2. Balancing personal effectiveness through greater control and flexibility of your emotional responses

1. Applying EQ best practices

1. Differentiating between managers and leaders
2. Gaining insight into your leadership courage
3. Consciously thinking as a leader

2. Taking control of your negative self-talk

1. 10 self-management strategies
2. Banishing self-disempowering words
3. Reframing ineffective language
4. Disputing unhelpful thought processes

1. Reading the emotional landscape

1. Recognizing and valuing the emotions of others
2. Expressing authentic thoughts and feelings
3. Reflecting and paraphrasing for effective listening

2. Creating a productive team environment

1. Practicing self-disclosure to improve relationships
2. Applying the Johari Window framework
3. Leveraging active listening techniques
4. Responding thoughtfully to difficult people

3. Facilitating effective communication

1. Applying strategies for managing relationships
2. Creating a positive emotional landscape
3. Actively engaging the emotions of others
4. Matching your words with your body language

1. Building strong teamwork

1. Establishing group norms that bring out the best in teams
2. Constructively managing your workplace anger
3. Facilitating emotional honesty and trust

2. Balancing individual team member roles

1. Handling strong emotional reactions
2. Motivating others through authentic leadership
3. Fostering employee engagement and morale

1. Practicing emotionally intelligent leadership

1. Creating the climate for performance excellence
2. Acting on personal insights and breakthroughs
3. Adopting effective leadership behaviors and attitudes
4. Exemplifying emotional self-control
5. Moving forward with your EQ plan