Muralidhar

PMP, ITIL 4 & Prince2 Trainer in Hyderabad

Location

Hyderabad, India

Trainer Since

June, 2015

PRINCE2 Practitioner

PMP

ITIL 4 Foundation

Location

Hyderabad, India

Trainer Since

June, 2015

PRINCE2 Practitioner

PMP

ITIL 4 Foundation

Muralidhar

PMP, ITIL 4 & Prince2 Trainer in Hyderabad

About Muralidhar

Muralidhar is a trainer in digital strategy and transformation, Project and Program Management, and Agile Methodologies. He has been working in this field since 2015 and is a certified and accredited trainer for ITIL 4 (all modules), PRINCE2, PRINCE2 Agile, AgileSHIFT, EXIN VeriSM, PeopleCert Scrum Master I & II, MSP (Managing successful programs), EXIN Agile Scrum Master, and DevOps. He is a computer engineer by education and has over 25 years of IT and Project Management experience.

Muralidhar has worked with global teams across the USA, Western Europe, Canada, India, Southeast Asia, and Australia. He has supported diverse industries in leading tier-one global organizations and is a subject matter expert in IT Service Management, Software Systems, and Project/Program Management. He is also a certified corporate trainer and coach.

Muralidhar is a Corporate Trainer For

PRINCE2 Practitioner

Training Since:

November, 2016

PMP

Training Since:

August, 2015

ITIL 4 Foundation

Training Since:

June, 2015

Work Experience

Senior Program Manager IT

Computer and Information Technology (IT):

December, 1997 - March, 2008

Roles & Responsibilities

Offshore delivery leadership at a leading MNC in India for several ANZ & USA customer accounts in the area of IT infrastructure services
Software ODC setup and leadership (offshore development and level 3 support center) of over 100 personnel for distributed CICS transaction processing software (TXSeries) on multiple distributed platforms
Managed global product support (level 3) for IBM AIX components and IBM DB2 UDB for APAC, EMEA, and Latin America geographies. Defect fixing and fix pack releases

IT Director

Banking, Financial Services and Insurance:

April, 2008 - November, 2011

Roles & Responsibilities

Operational leadership for monitoring of business-critical financial applications (like Trading), global major incident management, global monitoring of servers (OS, DB, Storage, Application Servers, Email), global networks, global data centers, all batch job environments, backups/restores, and information security operations
IT Risk management via planned IT Business Continuity with periodic testing for the above IT services to maintain service levels and bank regulatory requirements during exigencies
Responsible for developing and implementing IT strategies and plans that align with the overall business objectives of the organization
Managed relationships with technology vendors and service providers, negotiating contracts and ensuring that vendors met service-level agreements

Skills

MS Project

JIRA

Decision Making

Communication Skills

Negotiation Skills

Conflict Management

Leadership Skills

Education

Bachelors in Engineering

Computer Science:

1982-1986

Projects

Service Improvement and Cost Optimization

Banking, Financial Services and Insurance:

June 2021 - August 2021

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