BFSI Sector Training Trainer in Howrah
About Nidhi
Nidhi is a seasoned professional with an impressive 18-year career spanning various facets of Service Operations, Business Development, Relationship Management, Sales, and Team Management, primarily in the Banking and Insurance sectors. Her extensive experience and expertise are valuable for organizations seeking to enhance their operations and team performance.
Nidhi's career has been marked by her proficiency in formulating strategies to cultivate key institutional clients, ensuring their consistent patronage and expanding market reach for organizations. Her ability to forge lasting client relationships has driven business growth.
One of Nidhi's core strengths lies in her capacity to design and implement training programs that instill a keen customer focus, high energy levels, and a strong sense of team spirit in employees. Organizations that engage with her training services can anticipate a workforce that is skilled and driven to deliver exceptional service and results.
Nidhi's effectiveness as a trainer extends to her excellent communication and interpersonal skills. She excels in relationship management, a crucial aspect of business success in the modern landscape. Her ability to connect with individuals and teams fosters a culture of collaboration and mutual understanding within organizations.
Nidhi is a Corporate Trainer For
BFSI Sector Training
Prevention of Sexual Harassment (POSH)
Work Experience
Manager
Roles & Responsibilities
- Managed daily banking operations, overseeing customer transactions and ensuring accuracy and compliance
- Supervised and provided leadership to a team of banking staff, guiding their work and professional development
- Assisted in the development and execution of branch business plans to achieve sales and revenue targets
- Cultivated strong customer relationships by addressing inquiries, resolving issues, and providing financial advice
- Monitored and maintained branch security measures and protocols
- Collaborated with the regional and central offices to implement corporate strategies and initiatives
- Ensured branch compliance with banking regulations, policies, and procedures
- Evaluated and reported on branch performance metrics, making data-driven decisions for improvement
- Conducted regular staff meetings to communicate objectives, provide updates, and address operational matters
- Managed the branch's financial budgets and resources efficiently
- Participated in training and professional development to stay updated with industry trends and banking practices
- Prepared and submitted reports on branch performance, financials, and customer feedback to senior management
- Upheld ethical and professional standards in all banking operations and interactions
Corporate Trainer
Roles & Responsibilities
- Develop and deliver training programs for bank employees, including new hires and ongoing skill development
- Create training materials, presentations, and resources that align with banking industry standards and regulations
- Collaborate with subject matter experts to ensure training content is accurate and up-to-date
- Coordinate training logistics, including scheduling sessions, booking venues, and managing training materials
- Conduct engaging and effective training sessions, both in-person and virtually, to facilitate knowledge transfer
- Provide one-on-one coaching and support to employees who require additional assistance with training content
- Evaluate training effectiveness through assessments, feedback, and performance analysis, making necessary improvements
- Stay updated with industry trends, banking regulations, and best practices to enhance training content and delivery
- Develop and maintain training reports and documentation, tracking attendance and progress
- Promote a culture of continuous learning and development among bank employees
- Collaborate with other departments to ensure that training aligns with organizational goals and initiatives
- Assist in the development of training policies and procedures to meet compliance requirements
Trainer - Banking
Roles & Responsibilities
- Design and conduct training programs tailored to the needs of bank employees, ensuring alignment with industry standards and regulations
- Develop comprehensive training materials, presentations, and resources to support effective learning
- Collaborate with subject matter experts to ensure training content is accurate, up-to-date, and compliant with banking regulations
- Schedule and coordinate training sessions, including logistical arrangements and materials management
- Deliver engaging and interactive training sessions, both in-person and virtually, to facilitate knowledge transfer
- Provide individual coaching and support to employees requiring additional assistance with training content
- Continuously assess the effectiveness of training through evaluations, feedback, and performance analysis, making improvements as necessary
- Stay informed about industry trends, regulatory changes, and best practices to enhance training content and delivery
Resource Person
Roles & Responsibilities
- Develop and update educational materials and resources for financial literacy programs
- Conduct engaging financial education workshops and seminars for diverse audiences
- Deliver financial education content effectively through various channels, including in-person sessions and digital platforms
- Engage participants in interactive discussions and activities to enhance financial understanding
- Provide one-on-one guidance and support to individuals seeking personalized financial advice
- Stay current with financial trends, regulations, and best practices to ensure the accuracy of educational content
- Collaborate with educational institutions, community organizations, and financial institutions to expand the reach of financial education programs
- Assess the impact and effectiveness of financial education initiatives through evaluations and feedback
- Customize financial education content to meet the specific needs and objectives of target audiences
- Foster a positive and inclusive learning environment that promotes financial literacy and empowerment
- Facilitate discussions on important financial topics such as budgeting, saving, investing, and debt management
Customer Service Manager
Roles & Responsibilities
- Managed the daily operations of the customer service department, ensuring efficient and high-quality service to clients
- Supervised and guided a team of customer service representatives, providing training and support to achieve service excellence
- Developed and implemented customer service policies, procedures, and standards to enhance the client experience
- Monitored customer interactions, ensuring accuracy, compliance, and adherence to regulatory requirements
- Resolved escalated customer issues and complaints, aiming for timely and satisfactory resolutions
- Conducted performance evaluations and provided feedback to the customer service team to improve their effectiveness
- Collaborated with other bank departments to address customer inquiries and concerns, ensuring coordinated and efficient solutions
- Assisted in the development and implementation of strategies to improve customer retention and loyalty
- Managed customer feedback mechanisms, collecting, analyzing, and using data to enhance service quality
- Contributed to the development of training programs for customer service staff to enhance their skills and knowledge
- Prepared reports on customer service performance, including key metrics and trends, for senior management
- Ensured compliance with banking regulations and ethical standards in all customer service activities
Officer
Roles & Responsibilities
- Managed customer transactions, ensuring accuracy and adherence to banking regulations
- Assisted customers with account inquiries, account openings, and financial transactions
- Processed loan applications and supported loan origination processes
- Participated in the evaluation of loan applications, assessing creditworthiness and risk
- Handled customer complaints and inquiries, providing resolutions and exceptional service
- Collaborated with other departments to address customer needs and resolve complex issues
- Maintained accurate records of customer interactions and transactions
- Contributed to the implementation of banking policies and procedures
- Supported the branch manager in daily branch operations and activities
- Played a role in promoting banking products and services to customers
- Ensured compliance with banking regulations and ethical standards in all operations
- Conducted routine audits and assessments to ensure branch compliance
- Prepared reports on branch performance, customer feedback, and operational matters
- Participated in professional development and training to stay updated with banking practices
Skills
Education
Calcutta University
ICFAI Business School
Projects
Posts
Courses
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