Shyam Chennai India

Shyam

ISO 9001 Lead Auditor Trainer in Chennai
Location
Chennai, India
Trainer Since
January, 2011
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
Lean 5S
ISO 9001 Lead Auditor
Root Cause Analysis
Robotic Process Automation (RPA)
Lean Six Sigma Black Belt
Location
Chennai, India
Trainer Since
January, 2011
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
Lean 5S
ISO 9001 Lead Auditor
Root Cause Analysis
Robotic Process Automation (RPA)
Lean Six Sigma Black Belt

ISO 9001 Lead Auditor Trainer in Chennai

About Shyam

Meet Shyam, a multifaceted professional with expertise in Lean Six Sigma, process optimization, and technological innovation. With an impressive array of credentials, including certifications as a Lean Six Sigma Yellow Belt, Lean Six Sigma Green Belt, Lean 5S practitioner, ISO 9001 Lead Auditor, and a master in Root Cause Analysis, Shyam stands at the forefront of operational excellence. However, Shyam's qualifications extend far beyond certifications; they are underpinned by 12 years of invaluable training experience and a proven track record in management consulting.

In Shyam's illustrious career, marked by a profound passion for problem-solving and innovation, they have consistently delivered exceptional results in the tech industry. This journey has been characterized by a commitment to project management and business transformation, particularly emphasizing Lean Six Sigma and Robotic Process Automation. Shyam's accomplishments reflect their proficiency in these fields and their capacity to lead cross-functional teams with unwavering dedication, culminating in the successful completion of projects. A remarkable trait is Shyam's ability to impart their knowledge and expertise to colleagues, equipping them with enhanced problem-solving and decision-making abilities. This mentorship has nurtured strong relationships with clients and stakeholders and established Shyam's reputation as a trusted deliverer of outstanding results. In the ever-evolving landscape of operational excellence, Shyam shines as a beacon of expertise and leadership.

Shyam is a Corporate Trainer For

Lean Six Sigma Yellow Belt

Training Since:
January, 2011

Lean Six Sigma Green Belt

Training Since:
January, 2011

Lean 5S

Training Since:
January, 2011

ISO 9001 Lead Auditor

Training Since:
January, 2011

Root Cause Analysis

Training Since:
January, 2011

Robotic Process Automation (RPA)

Training Since:
April, 2014

Lean Six Sigma Black Belt

Training Since:
January, 2011

Work Experience

Senior Director - Business Transformation

Healthcare:
January, 2022 - present

Roles & Responsibilities

  • Heading transformation team, involved in identification of process gaps for both internal processes and external clients
  • Managing the process improvement projects, through implementation of RPA and AI solutions.
  • Identifying improvement areas and implementing RPA solution to maximize customer service level and productivity
  • Liaising with the technology vendors and service providers in implementing technology solutions for internal and external clients
  • Monitoring the relationship with project stakeholders, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables

Assistant Vice President - Business Transformation

Banking, Financial Services and Insurance:
September, 2013 - January, 2022

Roles & Responsibilities

  • Led efforts to identify areas for improvement in Customer Experience, Process Efficiency, Operating Costs, Controls, and Resilience
  • Collaborated with cross-functional teams to gather insights and formulate improvement strategies
  • Successfully executed lean and automation projects, resulting in substantial Quality Net Income improvements and significant financial savings
  • Oversaw project teams, ensuring timely and efficient implementation of these initiatives
  • Conducted comprehensive assessments of existing processes and process designs. Proposed and implemented structural redesigns of process steps to enhance efficiency, reduce bottlenecks, and improve overall effectiveness
  • Acted as a business analyst, leveraging data analysis skills to interrogate data sources. Derived specifications for various reports automation using tools like Qlik Sense and other applications, streamlining data-driven decision-making processes
  • As a Senior Consultant, played a pivotal role in mentoring project leads across various business functions. Actively supported their pursuit of Lean certifications and guided them to ensure the successful completion of transformation projects
  • Took the initiative to drive Lean certifications within the organization, enhancing the project team's overall skill set and capabilities
  • Provided ongoing guidance and support to project leads, fostering a culture of continuous improvement and successful project delivery

Quality Analyst

Banking, Financial Services and Insurance:
July, 2009 - January, 2013

Roles & Responsibilities

  • Led projects to implement LEAN methodologies across Banking processes in RBS India and RBS Citizens Bank, USA
  • Led a process standardization project for RBS Citizens Financial Group, USA, including onsite deployment
  • Identified risks and areas of improvement through the use of FMEA methodology
  • Suggested risk mitigation strategies and methods for enhancing productivity at RBS Citizens Financial Group, USA
  • Conducted ISO Quality Management System (QMS) Internal Audits to ensure compliance with ISO standards
  • Ensured readiness for External Certifying Body’s Audits by maintaining and improving QMS processes
  • Acted as the Lead Single Point of Contact (SPOC) for ISO QMS, facilitating compliance with the ISO framework across all banking operations
  • Created standard process flows and procedures to ensure job standardization and consistency in operations
  • Conducted regular ISO, LEAN, and Six Sigma awareness training sessions for team members and stakeholders

Supervisor Trainee (Administration)

Transportation, Logistics and Warehousing:
June, 2006 - January, 2007

Roles & Responsibilities

  • Oversaw the maintenance of automobiles and buses, ensuring they were in optimal working condition
  • Conducted daily workshop audits to identify any issues or areas needing improvement.
  • Assumed responsibility for the overall upkeep of the shop floor, maintaining a clean and organized work environment
  • Managed and supervised a team of technicians and mechanics, delegating tasks and ensuring efficient workflow
  • Monitored inventory levels of automotive parts and tools, ordering supplies to maintain uninterrupted operations
  • Collaborated with senior supervisors to implement safety protocols and ensure a secure and accident-free workplace

Skills

Business Analysis Planning & Monitoring
Lean Operations
Lean Process Improvement
Operational Excellence
Project Management
Quality System
Robotic Process Automation (RPA)
Business Process Design
Data Analytics
Business Transformation
Change management
Artificial Intelligence
Machine Learning

Education

Great Lakes Institute of Management, Chennai

Data Analytics and Machine Learning:
2016-2017

The ICFAI University, Dehradun

Finance and Marketing:
2007-2009

Anna University, Chennai

Mechanical Engineering:
2002-2006

Projects

Deployment of RPA solution using Payer API Service

Healthcare:
October 2022 - August 2023

Using Machine Learning solution for predicting Voice/Non-voice volumes

Healthcare:
March 2023 - May 2023

Streamlining A/c Opening process

Banking, Financial Services and Insurance:
July 2011 - May 2012

Centralization of Account Closure process

Banking, Financial Services and Insurance:
October 2017 - May 2018

End of Term process - Wealth Lending

Banking, Financial Services and Insurance:
March 2016 - October 2016

Addressing the risk events in Car lease process - Human Resources System

Banking, Financial Services and Insurance:
February 2016 - November 2016

Creating KYC Centre of Excellence (CoE)

Banking, Financial Services and Insurance:
June 2014 - May 2015

Posts

Deployment of RPA solution using Payer API Service

Healthcare:
October 2022 - August 2023

Using Machine Learning solution for predicting Voice/Non-voice volumes

Healthcare:
March 2023 - May 2023

Streamlining A/c Opening process

Banking, Financial Services and Insurance:
July 2011 - May 2012

Centralization of Account Closure process

Banking, Financial Services and Insurance:
October 2017 - May 2018

End of Term process - Wealth Lending

Banking, Financial Services and Insurance:
March 2016 - October 2016

Addressing the risk events in Car lease process - Human Resources System

Banking, Financial Services and Insurance:
February 2016 - November 2016

Creating KYC Centre of Excellence (CoE)

Banking, Financial Services and Insurance:
June 2014 - May 2015

Courses

Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt
Lean 5S
ISO 9001 Lead Auditor
Root Cause Analysis
Robotic Process Automation (RPA)
Lean Six Sigma Black Belt

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