Corporate ServiceNow Developer Training Course

Name: ServiceNow Developer Training
Availability: InStock

Edstellar’s instructor-led ServiceNow Developer training course equips professionals with the skills to navigate and optimize the ServiceNow platform. The training enhances their ability to streamline processes and resolve issues. Upskill professionals to learn to customize applications, automate workflows, and integrate systems.

Duration

24 - 32 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with ServiceNow Developer Corporate Training

ServiceNow is a cloud-based platform that provides applications for IT Service Management (ITSM), IT Operations Management (ITOM), and business management. A ServiceNow Developer is crucial to an organization, customizing and optimizing the ServiceNow platform to align with specific business needs. ServiceNow Developer training equips professionals with essential skills for customizing, automating, and optimizing the ServiceNow platform.

Edstellar's ServiceNow Developer training course, available onsite or virtual, is tailored to accommodate diverse learning preferences. Edstellar's approach stands out with its emphasis on practical application, ensuring professionals gain real-world experience in ServiceNow development.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

ServiceNow Configuration
ServiceNow Configuration involves customizing the ServiceNow platform to meet specific business needs. This skill is important for IT professionals to enhance workflow efficiency and streamline operations.
Application Development
Application Development is the process of designing, building, and maintaining software applications. This skill is important for developers to create efficient, user-friendly solutions that meet business needs.
Service Catalog Management
Service Catalog Management is the process of creating and maintaining a comprehensive list of IT services offered to users. This skill is important for IT service managers to ensure efficient service delivery, enhance user satisfaction, and streamline operations.
Incident Management
Incident Management is the process of identifying, analyzing, and resolving incidents to minimize disruption. This skill is important for IT support roles to ensure system reliability and user satisfaction.
Change Management
Change Management is the process of guiding individuals and organizations through transitions. this skill is important for roles in leadership, HR, and project management to ensure smooth adaptations and minimize resistance.
Problem Management
Problem Management is the process of identifying, analyzing, and resolving issues to minimize impact on services. This skill is important for IT roles to ensure system reliability and enhance user satisfaction.

What Your Team Will Achieve After This Training

Automate efficient workflow solutions to streamline processes and enhance overall operational efficiency
Effectively identify and resolve issues within ServiceNow applications, ensuring continuous and reliable service delivery
Integrate diverse systems and applications within the organization, promoting a unified and interconnected IT ecosystem
Propose and implement innovative solutions by leveraging the full potential of ServiceNow development tools and features
Stay agile and adaptive to evolving business requirements, utilizing ServiceNow skills to meet changing organizational needs
Design customized applications tailored to specific organizational needs using ServiceNow's application development capabilities
Apply advanced scripting and optimization techniques to enhance the performance and responsiveness of ServiceNow applications

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

Scripting

Business rules
- Understanding business rules
- Writing and deploying business rules
Client scripts
- Introduction to client scripting
- Client script types and usage
UI actions
- Creating UI actions
- Configuring UI actions for different views
Script includes
- What are script includes?
- Reusing code with script includes
Jelly scripting
- Introduction to Jelly scripting
- Jelly script syntax and applications

Integration

Web Services:
- Direct Web Services
- Transform Map Web Services
- Scripted Web Services
Email Integration:
- Inbound Actions
- Event Registry
- Creating and Triggering Events

Content Management

Introduction to CMS
- Creating Sites
- Creating Pages
- Creating Blocks using Scripting
- Login Rules

Configuration Management

Classes in CMDB
- Defining classes in CMDB
- Managing CMDB classes
Mapping configuration items to asset records
- Mapping process overview
- Techniques for effective mapping
Loading the CI’s into service-now
- Preparing CIs for import
- Importing CIs into ServiceNow
Relating configuration items
- Understanding relationships between CIs
- Configuring CI relationships

Import Sets

Loading data of different formats
- Supported data formats
- Preparing data for import
Using data sources
- Configuring data sources
- Data source types
Using transform maps
- What are transform maps?
- Customizing transform maps
Transform scripts
- Writing transform scripts
- Best practices for transforming scripts

Service Catalogs

Creating catalog items using variables and variable sets
- Designing catalog items
- Using variables and sets for customization
Creating record producers
- What are record producers?
- Configuring record producers
Design the flow using workflow
- Workflow design principles
- Implementing workflows in service catalogs
Creating execution plans
- Understanding execution plans
- Designing and implementing execution plans
Writing catalog client scripts
- Customizing catalog items with client scripts
- Examples of catalog client scripts
Catalog UI policies
- Introduction to UI policies in catalogs
- Configuring UI policies for catalog items

Workflows

Creating workflows on different tables
- Workflow creation basics
- Table-specific workflow considerations
Approvals using workflows
- Configuring approval processes
- Approval workflow examples
Using different activities in the workflow
- Common workflow activities
- Customizing activities for specific needs

MID Server Installation

Installing MID server on an instance
- MID server installation steps
- Configuring MID server after installation
Testing the mid-server using another login
- Test procedures for MID server
- Troubleshooting MID server issues
Importing files by Using the MID server
- File import capabilities of MID server
- Configuring file imports with MID server

Who Should Attend?

This program suits professionals at many levels across the organization, including:

Software Developers
Application Developers
IT Professionals
System Administrators
ServiceNow Administrators
Business Analysts
Technical Support Engineers
IT Analysts
Integration Developers
DevOps Engineers
Solutions Architects
Managers

What are the Prerequisites?

Professionals should have a basic understanding of IT concepts and programming fundamentals and a familiarity with web technologies to take the ServiceNow Developer training course.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide

Standardized content for consistent outcomes

Join from own workspace, no travel

We scale to large groups across sites

Interactive tools keep remote learners engaged

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On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office

We tailor setup/content to your workplace and tools

Group exercises drive collaboration

Live demos + hands-on practice

Direct trainer access to clarify doubts

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Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice

Built-in group activities for bonding

Full uninterrupted schedule for focus/retention

Boosts morale and signals commitment

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What Sets Edstellar Apart

Experienced Trainers

Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

Proven Quality

With a strong global track record, Edstellar is known for quality and engaging delivery.

Industry-Relevant Curriculum

Our programs are built by experts to match the demands of today's industry.

Fully Customizable

Every program can be tailored to your organization's goals.

Comprehensive Support

We provide pre- and post-session support for a complete learning experience.

Global Multi-Location & Multilingual Training Delivery

We deliver in multiple languages to support diverse global teams.

Hear from Organizations We've Trained

"The ServiceNow Developer training exceeded my expectations in every way. As a Senior Software Engineer, I gained comprehensive knowledge of industry best practices that transformed my approach to operational practical and immediately applicable. The knowledge gained has been immediately applicable to mission-critical projects and initiatives. The instructor's expertise in practical simulations made complex concepts crystal clear and actionable.”

Desmond Chandler

Senior Software Engineer,

Enterprise Software Development Firm

"This ServiceNow Developer course was precisely what I needed to design robust operational excellence architectures. The hands-on approach to hands-on exercises and seamless integration with interactive labs was projects using advanced techniques from this training. We've successfully expanded our service portfolio based on these enhanced capabilities. The comprehensive curriculum has elevated my solution delivery capabilities significantly.”

Tamas Kovacs

Senior Software Engineer,

IT Services and Solutions Provider

"As a Senior Software Engineer leading strategic implementation operations, the ServiceNow Developer training provided our team with essential advanced methodologies expertise at scale. The comprehensive modules on expert-led workshops operational footprint. Our team's capability maturity level increased by three full stages within six months. This course has proven invaluable for driving our organizational transformation and sustained excellence.”

Naveen Chopra

Senior Software Engineer,

Technology Consulting Services Company

“Edstellar’s IT & Technical training programs have been instrumental in strengthening our engineering teams and building future-ready capabilities. The hands-on approach, practical cloud scenarios, and expert guidance helped our teams improve technical depth, problem-solving skills, and execution across multiple projects. We’re excited to extend more of these impactful programs to other business units.”

Aditi Rao

L&D Head,

A Global Technology Company

Recognition That Motivates Your Team

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

Corporate ServiceNow Developer Training Course

Drive Team Excellence with ServiceNow Developer Corporate Training

Skills Your Employees Will Gain

What Your Team Will Achieve After This Training

Topics & Program Outline

Scripting

Integration

Content Management

Configuration Management

Import Sets

Service Catalogs

Workflows

MID Server Installation

Who Should Attend?

What are the Prerequisites?

Choose the Format That Fits Your Team

Get a Proposal Shaped to Your Needs

What Sets Edstellar Apart

Experienced Trainers

Proven Quality

Industry-Relevant Curriculum

Fully Customizable

Comprehensive Support

Global Multi-Location & Multilingual Training Delivery

Hear from Organizations We've Trained

Recognition That Motivates Your Team

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