Drive Team Excellence with ServiceNow System Administrator Corporate Training

ServiceNow is a cloud-based platform that provides software as a service (SaaS) for technical management support, focusing on IT services management (ITSM), IT operations management (ITOM), and IT business management (ITBM). ServiceNow System Administrator refers to a professional role responsible for managing and maintaining the ServiceNow platform within an organization. This role is crucial for organizations as it involves managing, configuring, and maintaining the ServiceNow system to ensure it aligns with business needs and objectives. This training transforms the skills of the professionals to harness the full potential of the ServiceNow platform to drive organizational success.

Edstellar course sets itself apart with its unique offerings in the ServiceNow System Administrator Instructor-led training. This course is distinctive for its flexibility, providing both virtual and onsite ServiceNow System Administrator training options. This dual approach caters to different learning preferences and logistical requirements, ensuring that every professional can access the training in a format that suits them best. Moreover, Edstellar’s course is tailored to meet the specific needs of each organization, offering customized training solutions that are directly relevant to the professionals's work environment.

Get Customized Expert-led Training for Your Teams
Customized Training Delivery
Scale Your Training: Small to Large Teams
In-person Onsite, Live Virtual or Hybrid Training Modes
Plan from 2000+ Industry-ready Training Programs
Experience Hands-On Learning from Industry Experts
Delivery Capability Across 100+ Countries & 10+ Languages
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Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

  • Advanced Reporting & Analytics
    Advanced Reporting & Analytics involves interpreting complex data to generate insights. This skill is important for data analysts and business strategists to drive informed decision-making.
  • User & Group Access Management
    User & Group Access Management involves controlling user permissions and access to systems. This skill is important for IT roles to ensure data security and compliance.
  • Automation Solution Implementation
    Automation Solution Implementation involves designing and deploying automated systems to enhance efficiency. this skill is important for roles in IT and operations, as it streamlines processes, reduces errors, and saves time.
  • Incident & Problem Management
    Incident & Problem Management involves identifying, analyzing, and resolving IT incidents to minimize disruption. This skill is important for IT support roles to ensure service continuity and enhance user satisfaction.
  • ServiceNow Configuration & Customization
    ServiceNow Configuration & Customization involves tailoring the ServiceNow platform to meet specific business needs. This skill is important for IT professionals to enhance workflows, improve efficiency, and ensure seamless service delivery.
  • IT Service Management Best Practices
    IT Service Management Best Practices involve frameworks and processes that ensure efficient IT service delivery. This Skill is important for IT roles to enhance service quality, reduce downtime, and improve user satisfaction.

What Your Team Will Achieve After This Training

  • Develop advanced reporting and analytics skills for data-driven decision-making
  • Efficiently manage user and group access, ensuring data security and compliance
  • Implement automation solutions to streamline processes and reduce manual work
  • Enhance incident and problem management for quicker issue resolution and improved service delivery
  • Configure and customize ServiceNow instances to align with organizational workflows and requirements
  • Apply best practices in IT service management, contributing to organizational efficiency and customer satisfaction

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

1. Understanding ServiceNow Essentials

  1. Lists and Tables
    • Navigating Lists
    • Customizing List Layouts
  2. Forums and Discussion Boards
    • Managing Forums
    • Engaging with Forum professionals
  1. ServiceNow Customization Overview
    • Customization Benefits
    • Customization Best Practices
  2. Form Customization
    • Modifying Form Layouts
    • Adding Form Elements
  1. Table and Field Management
    • Creating and Modifying Tables
    • Managing Table Relationships
  2. Field Configuration
    • Defining Field Properties
    • Field Dependencies
  1. User Management
    • Creating User Accounts
    • Managing User Profiles
  2. Group Management
    • Creating and Managing User Groups
    • Role Assignment
  1. Incident Management
    • Handling Incidents
    • Incident Workflow
  2. Problem Management
    • Problem Identification and Resolution
    • Problem Records
  1. System Settings
    • Configuring System Properties
    • System Log Management
  2. Data Management
    • Data Import and Export
    • Data Archiving
  1. Application Development
    • Application Architecture
    • Application Modules
  2. Creating Custom Tables
    • Table Design and Configuration
    • Adding Business Rules to Tables

Who Should Attend?

This program suits professionals at many levels across the organization, including:

  • System Administrators
  • IT Support Specialists
  • IT Service Managers
  • Network Administrators
  • IT Analysts
  • System Engineers
  • IT Coordinators
  • IT Infrastructure Teams
  • Operations Teams
  • Network Engineers
  • Process Improvement Managers
  • Service Desk Teams

What are the Prerequisites?

Professionals with basic IT service management concepts and familiarity with ServiceNow as an end user, ensuring foundational platform knowledge, can take the ServiceNow System Administrator training course.

Request a Quote for your Corporate Training Requirements

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Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual ServiceNow System Administrator Training

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide
Standardized content for consistent outcomes
Join from own workspace, no travel
We scale to large groups across sites
Interactive tools keep remote learners engaged
On-site ServiceNow System Administrator Training

On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office
We tailor setup/content to your workplace and tools
Group exercises drive collaboration
Live demos +  hands-on practice
Direct trainer access to clarify doubts
Off-site ServiceNow System Administrator Training

Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice
Built-in group activities for bonding
Full uninterrupted schedule for focus/retention
Boosts morale and signals commitment

Get a Proposal Shaped to Your Needs

Need pricing for onsite, offsite, or virtual delivery? Get a proposal tailored to your team's needs.

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        Starter
        120 licences

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        64 hours of group training (includes VILT/In-person On-site)

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        400 hours of group training (includes VILT/In-person On-site)

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        Unlimited duration

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        What Sets Edstellar Apart

        Experienced Trainers

        Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

        Proven Quality

        With a strong global track record, Edstellar is known for quality and engaging delivery.

        Industry-Relevant Curriculum

        Our programs are built by experts to match the demands of today's industry.

        Fully Customizable

        Every program can be tailored to your organization's goals.

        Comprehensive Support

        We provide pre- and post-session support for a complete learning experience.

        Global Multi-Location & Multilingual Training Delivery

        We deliver in multiple languages to support diverse global teams.

        Hear from Organizations We've Trained

        "The ServiceNow System Administrator training exceeded my expectations in every way. As a Senior Software Engineer, I gained comprehensive knowledge of strategic frameworks that transformed my approach to technical mastery. practical and immediately applicable. My ability to architect solutions and solve complex problems has improved substantially. The instructor's expertise in hands-on exercises made complex concepts crystal clear and actionable.”

        Markus Hawkins

        Senior Software Engineer,

        Digital Innovation Platform

        "The ServiceNow System Administrator training enhanced my ability to architect and implement sophisticated professional expertise strategies. Understanding advanced methodologies through intensive interactive labs exercises proved invaluable for optimize strategic initiatives. Our client satisfaction scores improved by 35% across all accounts. The detailed exploration of practical simulations provided methodologies I leverage in every engagement.”

        Zhu Peng

        Senior Software Engineer,

        IT Services and Solutions Provider

        "As a Senior Software Engineer overseeing technical mastery initiatives, the ServiceNow System Administrator training significantly elevated our team's capabilities. The course expertly covered practical applications, operational effectiveness. Our department achieved a remarkable 50% improvement in operational efficiency metrics. Our department has achieved remarkable improvements, demonstrating this course's lasting organizational impact.”

        Meenakshi Raman

        Senior Software Engineer,

        Enterprise Software Development Firm

        “Edstellar’s IT & Technical training programs have been instrumental in strengthening our engineering teams and building future-ready capabilities. The hands-on approach, practical cloud scenarios, and expert guidance helped our teams improve technical depth, problem-solving skills, and execution across multiple projects. We’re excited to extend more of these impactful programs to other business units.”

        Aditi Rao

        L&D Head,

        A Global Technology Company

        Recognition That Motivates Your Team

        Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

        This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

        Recognition That Motivates Your Team

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