Corporate BMC Helix ITSM Training Course

Name: BMC Helix ITSM Training
Availability: InStock

Edstellar’s instructor-led BMC Helix ITSM training course equips teams with advanced IT service management skills to optimize organizational efficiency. Gain expertise in incident, problem, change, asset, service request, and knowledge management. Upskill professionals into navigating the interface, creating and managing tickets.

Duration

16 - 24 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

View Course Outline Enquire Now

Looking for multiple trainings? Get a detailed quote for group training

About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with BMC Helix ITSM Corporate Training

BMC Helix ITSM is a cloud-based platform facilitating comprehensive IT Service Management (ITSM), integrating incident, problem, change, asset, service request, and knowledge management to streamline IT operations and align them with organizational objectives. Training in BMC Helix ITSM is essential for teams to harness its capabilities effectively, ensuring optimized service delivery and enhanced organizational efficiency.

Edstellar's BMC Helix ITSM Instructor-led training stands out for its unique approach. Whether conducted onsite/virtual, the course offers a tailored learning experience. Edstellar emphasizes practical applications, ensuring professionals gain hands-on experience utilizing BMC Helix ITSM. The customization options cater to diverse organizational needs, making Edstellar the preferred choice for professionals seeking in-depth and personalized BMC Helix ITSM training.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

BMC Helix Platform Navigation
BMC Helix Platform Navigation involves efficiently using the BMC Helix interface to manage IT services. this skill is important for IT professionals to streamline workflows and enhance service delivery.
Incident and Problem Management
Incident and Problem Management involves identifying, analyzing, and resolving IT issues to minimize disruption. This skill is important for IT support roles to ensure system reliability and user satisfaction.
Configuration and Asset Management Skills
Configuration and Asset Management Skills involve tracking and managing IT assets and configurations. This skill is important for IT roles to ensure efficient resource utilization, minimize risks, and maintain system integrity.
Change Management Processes
Change Management Processes involve planning, implementing, and monitoring changes within an organization. This skill is important for roles like project managers and HR leaders, as it ensures smooth transitions, minimizes resistance, and enhances team adaptability.
Service Level Management Techniques
Service Level Management Techniques involve defining, monitoring, and optimizing service levels to meet customer expectations. This skill is important for IT service managers to ensure quality service delivery and customer satisfaction.
Automation and Customization of ITSM Processes
Automation and Customization of ITSM Processes involve streamlining and tailoring IT service management workflows. This skill is important for enhancing efficiency, reducing errors, and improving service delivery in IT roles.

What Your Team Will Achieve After This Training

Customize and optimize service request fulfillment, improving overall user satisfaction and response effectiveness
Implement automated incident resolution workflows, reducing response times and enhancing service desk efficiency
Implement proactive problem-solving strategies, addressing issues before they escalate and optimizing IT service delivery
Utilize BMC Helix ITSM's reporting and analytics tools to assess and enhance IT service performance and decision-making
Designed and executed streamlined change management processes, ensuring seamless transitions and minimizing service disruptions

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

Introduction to BMC Helix ITSM Smart IT

Benefits of remedy with smart IT
- Overview of key benefits
Features of smart IT
- Core functionalities
Architecture of smart IT
- System components and interactions

Getting Started with Smart IT

Roles and permissions
- Defining user capabilities
Navigating smart IT
- User interface walkthrough

Configuring Screens and Provider Settings

Screen configuration
- Customizing user interfaces
Smart IT admin console
- Administration tools
Swarming support in smart IT
- Collaborative issue resolution
Live chat in smart IT
- Real-time communication features
Smart IT collaboration tools
- Teamwork enhancements
Reports in smart IT
- Data analysis and reporting

Configuration Parameters in Smart IT

Server group configuration
- Managing server settings
Centralized configuration
- Unified settings management
Configuration parameters
- Key system parameters

Configuring Actions and Adding Custom Fields

Administering URL actions within smart IT
- Managing external links
Adding custom and dynamic menu fields
- Enhancing menu options
Adding provider actions
- Integrating third-party actions
Add a custom field to an asset view
- Personalizing asset interfaces
Add actions to asset view
- Enhancing asset management functionality

BMC Remedy IT Service Management Server

Configuration from BMC Remedy IT service management
- Server setup and configurations

Rebranding BMC Remedy with Smart IT

Describe multitenancy
- Managing multiple clients
Rebrand smart IT
- Customizing look and feel

Troubleshooting and Tuning

Smart IT logs and general troubleshooting
- Log analysis and problem-solving
Performance tuning
- Optimizing system performance

Who Should Attend?

This program suits professionals at many levels across the organization, including:

IT Service Management Specialists
System Administrators
IT Support Specialists
IT Operations Specialists
Service Desk Technicians
IT Coordinators
Technical Support Specialists
Configuration Specialists
Incident Specialists
Program Specialists
Change Specialists
Managers

What are the Prerequisites?

Professionals should have a basic understanding of IT service management concepts, incident and change management processes, and fundamental organizational IT infrastructure knowledge to take the BMC Helix ITSM training course.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide

Standardized content for consistent outcomes

Join from own workspace, no travel

We scale to large groups across sites

Interactive tools keep remote learners engaged

View Pricing Options

Enquire now

On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office

We tailor setup/content to your workplace and tools

Group exercises drive collaboration

Live demos + hands-on practice

Direct trainer access to clarify doubts

View Pricing Options

Enquire now

Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice

Built-in group activities for bonding

Full uninterrupted schedule for focus/retention

Boosts morale and signals commitment

View Pricing Options

Enquire now

What Sets Edstellar Apart

Experienced Trainers

Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

Proven Quality

With a strong global track record, Edstellar is known for quality and engaging delivery.

Industry-Relevant Curriculum

Our programs are built by experts to match the demands of today's industry.

Fully Customizable

Every program can be tailored to your organization's goals.

Comprehensive Support

We provide pre- and post-session support for a complete learning experience.

Global Multi-Location & Multilingual Training Delivery

We deliver in multiple languages to support diverse global teams.

Hear from Organizations We've Trained

"This BMC Helix ITSM course was exactly what I needed to advance my career. As a Senior Software Engineer, mastering strategic frameworks has become crucial for my success. The in-depth coverage of expert-led use daily. These specialized skills have positioned me for significant advancement opportunities within my organization. The real-world examples and deep dive into real-world case studies were particularly valuable for my professional growth.”

Donna Grant

Senior Software Engineer,

Technology Consulting Services Company

"The BMC Helix ITSM training enhanced my ability to architect and implement sophisticated operational excellence strategies. Understanding industry best practices through intensive interactive labs exercises proved invaluable organizational initiatives. We've successfully expanded our service portfolio based on these enhanced capabilities. The detailed exploration of hands-on exercises provided methodologies I leverage in every engagement.”

Florian Gruber

Senior Software Engineer,

Digital Innovation Platform

"As a Senior Software Engineer leading operational excellence operations, the BMC Helix ITSM training provided our team with essential advanced methodologies expertise at scale. The comprehensive modules on across our complete operational footprint. We've successfully deployed these methodologies across all regional operations centers. This course has proven invaluable for driving our organizational transformation and sustained excellence.”

Lakshmi Sharma

Senior Software Engineer,

IT Services and Solutions Provider

“Edstellar’s IT & Technical training programs have been instrumental in strengthening our engineering teams and building future-ready capabilities. The hands-on approach, practical cloud scenarios, and expert guidance helped our teams improve technical depth, problem-solving skills, and execution across multiple projects. We’re excited to extend more of these impactful programs to other business units.”

Aditi Rao

L&D Head,

A Global Technology Company

Recognition That Motivates Your Team

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

Corporate BMC Helix ITSM Training Course

Drive Team Excellence with BMC Helix ITSM Corporate Training

Skills Your Employees Will Gain

What Your Team Will Achieve After This Training

Topics & Program Outline

Introduction to BMC Helix ITSM Smart IT

Getting Started with Smart IT

Configuring Screens and Provider Settings

Configuration Parameters in Smart IT

Configuring Actions and Adding Custom Fields

BMC Remedy IT Service Management Server

Rebranding BMC Remedy with Smart IT

Troubleshooting and Tuning

Who Should Attend?

What are the Prerequisites?

Choose the Format That Fits Your Team

Get a Proposal Shaped to Your Needs

What Sets Edstellar Apart

Experienced Trainers

Proven Quality

Industry-Relevant Curriculum

Fully Customizable

Comprehensive Support

Global Multi-Location & Multilingual Training Delivery

Hear from Organizations We've Trained

Recognition That Motivates Your Team

Other Related Corporate Training Courses

Explore More Courses