Corporate System Center 2012 Service Manager Training Course

Edstellar's System Center 2012 Service Manager instructor-led training course equips teams with the skills to utilize the database management server, data warehouse, and self-service portal to automate IT services. Upskill your team's troubleshooting skills, resolve issues, and keep System Center 2012 Service Manager running seamlessly.

32 - 40 hrs
Instructor-led (On-site/Virtual)
Language
English
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System Center 2012 Service Manager Training

Drive Team Excellence with System Center 2012 Service Manager Training for Employees

Empower your teams with expert-led on-site/in-house or virtual/online System Center 2012 Service Manager Training through Edstellar, a premier corporate training company for organizations globally. Our tailored System Center 2012 Service Manager corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this System Center 2012 Service Manager group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

System Center 2012 Service Manager is a component of Microsoft's System Center that enables organizations to manage and automate IT Service Management (ITSM) processes. It ensures that IT services align with business goals and provides a self-service portal for users to handle common issues, freeing up IT support for strategic projects. System Center 2012 Service Manager training ensures teams can streamline IT service processes, enhance department communication, and leverage the platform effectively.

The System Center 2012 Service Manager instructor-led training course by Edstellar can be customized to meet the team’s requirements. The virtual/onsite System Center 2012 Service Manager training course led by expert trainers empowers professionals with practical skills and techniques to enhance IT service delivery, streamline processes, and align IT strategies with the organization’s goals.

Key Skills Employees Gain from System Center 2012 Service Manager Training

System Center 2012 Service Manager Training skills corporate training will enable teams to effectively apply their learnings at work.

  • Service Manager Configuration
  • Service Catalog Management
  • Incident Management
  • Change Management
  • Release Management
  • Reporting and Analytics

Key Learning Outcomes of System Center 2012 Service Manager Training

Edstellar’s System Center 2012 Service Manager training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our System Center 2012 Service Manager workshop, teams will to master essential System Center 2012 Service Manager and also focus on introducing key concepts and principles related to System Center 2012 Service Manager at work.


Employees who complete System Center 2012 Service Manager training will be able to:

  • Design and implement a service catalog within Service Manager 2012 to define the services offered to end-users
  • Troubleshoot common issues related to service requests, incidents, and configuration items within Service Manager
  • Configure incident, change, and service request management processes within Service Manager to streamline IT workflows
  • Automate tasks and approvals associated with different service requests using workflows and templates in Service Manager
  • Utilize reporting tools in Service Manager to generate reports on service desk performance, incident trends, and user satisfaction
  • Customize the Self-Service Portal within Service Manager to allow users to easily submit service requests and track their progress
  • Manage user roles and permissions within Service Manager to ensure appropriate access control for service requests and incidents
  • Integrate Service Manager with other System Center products (e.g., Configuration Manager) for a holistic view of the IT environment

Key Benefits of the System Center 2012 Service Manager Corporate Training

Attending our System Center 2012 Service Manager classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online System Center 2012 Service Manager training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of System Center 2012 Service Manager.

  • Cultivates ideas for integrating Service Manager with other System Center products, creating a unified IT management platform
  • Empowers IT professionals with the skills to design and implement a service catalog, clearly defining services offered to end-users
  • Improves user experience by enabling customization of the Self-Service Portal, allowing users to easily submit and track service requests
  • Provides insights into utilizing reporting tools to generate valuable data on service desk performance, user satisfaction, and identifying incident trends
  • Develops the required skill in professionals to configure automated workflows for incidents, changes, and service requests, streamlining IT service delivery
  • Equips the team with the techniques to manage user access and permissions within Service Manager, ensuring data security and controlled access to service requests

System Center 2012 Service Manager Training Topics and Outline

Our virtual and on-premise System Center 2012 Service Manager training curriculum is divided into multiple modules designed by industry experts. This System Center 2012 Service Manager training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

  1. Introduction to System Center suite
    • Overview of System Center 2012
    • Role of Service Manager in the System Center suite
  2. Features and capabilities
    • Incident and problem management
    • Change and release management
    • Reporting and analytics
  3. Service manager components
    • Management Server
    • Data Warehouse
    • Self-Service Portal
  1. Architecture overview
    • Service Manager server roles
    • Service Manager database
    • Data warehouse architecture
  2. Service Manager workflows
    • Overview of workflows
    • Workflow components and activities
    • Creating and customizing workflows
  3. Integration with other system center components
    • Integration with Configuration Manager
    • Integration with Operations Manager
    • Integration with Orchestrator
  1. Deploying Service Manager management server
    • Installation process
    • Post-installation configuration
    • Troubleshooting common installation issues
  2. Configuring Service Manager components
    • Configuring the Service Manager database
    • Configuring the data warehouse
    • Configuring the self-service portal
  1. Introduction to self-service portal
    • Features and benefits
    • User roles and permissions
  2. Configuring and customizing the portal
    • Portal setup and configuration
    • Customizing portal views and templates
  3. User Access and authentication
    • Single sign-on integration
    • User roles and permissions management
  1. Understanding connectors
    • Purpose and benefits of connectors
    • Types of connectors
  2. Configuring Connectors for external systems
    • Configuration steps for active directory
    • Configuration for Configuration Manager and Operations Manager
  1. Role-Based Access Control (RBAC)
    • Understanding RBAC in Service Manager
    • Creating and managing user roles
  2. User roles and permissions
    • Assigning permissions to user roles
    • Customizing user role permissions
  3. Security best practices
    • Implementing security policies
    • Auditing and monitoring security events
  1. Introduction to incident management
    • Definition and importance of incident management
    • Incident lifecycle stages
  2. Creating and managing incidents
    • Creating new incident records
    • Assigning and prioritizing incidents
  3. Resolving and closing incidents
    • Troubleshooting and resolving incidents
    • Incident closure and documentation
  1. Introduction to problem management
    • Definition and importance of problem management
    • Problem lifecycle stages
  2. Creating and managing problems
    • Creating new problem records
    • Investigating and diagnosing problems
  3. Resolving and closing problems
    • Implementing problem resolutions
    • Problem closure and documentation
  1. Introduction to change management
    • Definition and importance of change management
    • Change lifecycle stages
  2. Creating and managing change requests
    • Creating new change records
    • Evaluating and approving change requests
  1. Introduction to release management
    • Definition and importance of release management
    • Release lifecycle stages
  2. Planning and scheduling releases
    • Planning release activities
    • Scheduling release deployments
  1. Introduction to service requests
    • Definition and types of service requests
    • Service request lifecycle stages
  2. Creating and managing service requests
    • Creating new service request records
    • Assigning and prioritizing service requests
  3. Resolving and closing service requests
    • Implementing service request solutions
    • Service request closure and documentation
  • Introduction to Service Manager Library
    • Purpose and benefits of the Service Manager Library
    • Components of the Service Manager Library
  • Managing and organizing Library Content
    • Importing and exporting management packs
    • Creating and customizing service templates
  • Utilizing Library Content
    • Using service templates in incidents, problems, and changes
    • Reusing library content in service requests
  1. Data warehouse overview
    • Purpose and benefits of the data warehouse
    • Data collection and storage
  2. Reporting capabilities
    • Using built-in reports
    • Customizing and creating new
    • Scheduling and distributing reports
  3. Data analysis and insights
    • Utilizing reports for performance analysis
    • Extracting insights from data for process improvement
  1. Understanding management packs
    • Definition and purpose of management packs
    • Types of management packs in Service Manager
  2. Importing and exporting management packs
    • Importing new management packs
    • Exporting and sharing customized management packs
  3. Customizing management packs
    • Modifying existing management pack settings
    • Creating and customizing new management packs
  1. Service Manager SDK overview
    • Introduction to Service Manager SDK
    • Utilizing SDK for custom development
  2. Creating custom forms and workflows
    • Designing and implementing custom forms
    • Creating and deploying custom workflows
  3. Customizing service manager views and templates
    • Modifying and customizing existing views
    • Creating new views and templates
  1. Integrating with external systems
    • Understanding integration scenarios
    • Configuring integration with external systems
  2. Using PowerShell with Service Manager
    • Introduction to Service Manager PowerShell cmdlets
    • Automating tasks using PowerShell scripts
  3. Advanced customization and development
    • Extending Service Manager functionalities
    • Developing custom connectors and integrations

System Center 2012 Service Manager Corporate Training Prices

Our System Center 2012 Service Manager training for enterprise teams is tailored to your specific upskilling needs. Explore transparent pricing options that fit your training budget, whether you're training a small group or a large team. Discover more about our System Center 2012 Service Manager training cost and take the first step toward maximizing your team's potential.

Request for a quote to know about our System Center 2012 Service Manager corporate training cost and plan the training initiative for your teams. Our cost-effective System Center 2012 Service Manager training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your System Center 2012 Service Manager training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Most Popular
Growth Package

350 licenses

160 hours of training (includes VILT/In-person On-site)

Ideal for growing SMBs

Enterprise Package

900 licenses

400 hours of training (includes VILT/In-person On-site)

Designed for large corporations

Custom Package

Unlimited licenses

Unlimited duration

Designed for large corporations

View Corporate Training Packages

System Center 2012 Service Manager Course Completion Certificate

Upon successful completion of the System Center 2012 Service Manager training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development. This certificate validates the employees' acquired skills and serves as a powerful motivator, inspiring them to further enhance their expertise and contribute effectively to organizational success.

Target Audience for System Center 2012 Service Manager Training Course

The System Center 2012 Service Manager training course is ideal for system administrators, network administrators, and IT support specialists.

The System Center 2012 Service Manager training program can also be taken by professionals at various levels in the organization.

System Center 2012 Service Manager training for managers

System Center 2012 Service Manager training for staff

System Center 2012 Service Manager training for leaders

System Center 2012 Service Manager training for executives

System Center 2012 Service Manager training for workers

System Center 2012 Service Manager training for businesses

System Center 2012 Service Manager training for beginners

System Center 2012 Service Manager group training

System Center 2012 Service Manager training for teams

System Center 2012 Service Manager short course

Prerequisites for System Center 2012 Service Manager Training

Professionals with a basic understanding of IT service management concepts, windows server, windows server management, and networking, ITIL and MOF frameworks, and Microsoft SQL server can take up the System Center 2012 Service Manager training course.

Bringing you the Best System Center 2012 Service Manager Trainers in the Industry

The instructor-led System Center 2012 Service Manager training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in System Center 2012 Service Manager Access practices.

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Training Delivery Modes for System Center 2012 Service Manager Group Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online System Center 2012 Service Manager training for companies. This method has proven to be the most effective, outcome-oriented and well-rounded training experience to get the best training results for your teams.

Training Mode
Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

Training Mode
On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

Training Mode
Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

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