Drive Team Excellence with BMC Remedy Corporate Training

Empower your teams with expert-led on-site/in-house or virtual/online BMC Remedy Training through Edstellar, a premier corporate training company for organizations globally. Our tailored BMC Remedy corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this BMC Remedy group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

BMC Remedy is a comprehensive IT Service Management (ITSM) platform designed to streamline and optimize organizational processes. BMC Remedy is essential for organizations as it provides a centralized IT service management platform, streamlining processes and ensuring efficient incident, change, and service request management. BMC Remedy training equips professionals with the skills to navigate and leverage the BMC Remedy IT service management platform.

Edstellar's BMC Remedy Instructor-led training stands out for its unique approach. Whether conducted onsite/virtual, the course offers a tailored learning experience. Edstellar emphasizes practical applications, ensuring professionals gain hands-on experience in utilizing BMC Remedy. The customization options cater to diverse organizational needs, making Edstellar the go-to choice for professionals seeking in-depth and personalized BMC Remedy training.

Key Skills Employees Gain from BMC Remedy Training

BMC Remedy skills corporate training will enable teams to effectively apply their learnings at work.

  • Grounding Design
  • Electrical Safety
  • Grounding Standards
  • Lightning Protection
  • System Integration
  • Fault Analysis

Key Learning Outcomes of BMC Remedy Training

Edstellar’s BMC Remedy training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our BMC Remedy workshop, teams will to master essential BMC Remedy and also focus on introducing key concepts and principles related to BMC Remedy at work.


Employees who complete BMC Remedy training will be able to:

  • Implement automated incident resolution workflows, minimizing response times and enhancing service desk efficiency
  • Designed and executed streamlined change management processes, ensuring seamless transitions and minimizing service disruptions
  • Customize and optimize service request fulfillment, improving overall user satisfaction and response effectiveness
  • Utilize BMC Remedy's reporting and analytics tools to assess and enhance IT service performance and decision-making
  • Implement proactive problem-solving strategies, addressing issues before they escalate and optimizing IT service delivery

Key Benefits of the BMC Remedy Corporate Training

Attending our BMC Remedy classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online BMC Remedy training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of BMC Remedy.

  • Learn advanced BMC Remedy skills, equipping yourself with practical knowledge for effective IT service management
  • Develop a comprehensive understanding of incident and change management, enhancing your organizational capabilities
  • Equip yourself with the latest tools and techniques through Edstellar's BMC Remedy training to upskill and stay ahead in the dynamic IT landscape
  • Acquire hands-on experience and apply your knowledge to streamline service request fulfillment, contributing to organizational efficiency
  • Learn to navigate BMC Remedy seamlessly and troubleshoot effectively

Topics and Outline of BMC Remedy Training

Our virtual and on-premise BMC Remedy training curriculum is divided into multiple modules designed by industry experts. This BMC Remedy training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

  1. BMC Remedy architecture
    • Understanding the components
    • How they interact
  2. Introduction to ITIL
    • Basics of ITIL
    • ITIL and BMC Remedy
  3. Overview of BMC Remedy Out of the Box Applications
  4. Incident management
    • Key features and workflow
  5. Problem management
    • Process and integration points
  6. Change management
    • Lifecycle and approvals
  7. Installing the AR System procedure and sequence
    • Pre-installation requirements
    • Installation steps
  8. What are new in BMC Remedy 9.1
    • Feature enhancements
    • User interface improvements
  9. Compatibility
    • Supported platforms and databases
    • Not supported scenarios
  10. How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x
    • Comparative analysis
    • Upgrade considerations
  1. Introduction to Remedy Forms
    • Types of forms
    • Form properties
  2. Database architecture
    • Relational model overview
    • How Remedy uses the database
  3. Designing and creating forms
    • Design principles
    • Building your first form
  4. Working with different fields
    • Field types
    • Field properties
  5. Working with table fields
    • Creating table fields
    • Configuring table fields
  1. Display Only and Join Forms
    • Creating display only forms
    • Designing join forms
  2. Introduction to workflow
  3. Active links
    • Creating and managing
  4. Filters
    • Setting up filters
  5. Escalations
    • Timing and triggering escalations
  6. Workflow actions as (Service) Functions
    • Implementing workflow logic
  7. Introduction to Guides
    • Creating guides
    • Using guides in workflows
  8. Approving requests, Email Engine
    • Setup and configuration
    • Process flow
  9. Use of Rule-Based Email
    • Configuring rules
    • Use cases
  10. ARDBC and AREA LDAP plugins and Web-services
    • Integrating LDAP
    • Web services setup and use
  1. Developer Studio preferences
    • Customizing the environment
  2. Create objects
    • Object types and creation
  3. Search for objects
    • Efficient searching techniques
  4. Outline feature
    • Navigating code and objects
  5. Switch perspectives
    • Using different views
  6. Change modes
    • Development and debug modes
  7. Custom and origin objects
    • Understanding the distinction
  8. Overlay options
    • Managing customizations
  1. Create Users
    • User setup and management
  2. Create Groups
    • Defining groups and memberships
  3. Create Roles
    • Role-based access control
  4. Grant permission to forms, fields, and active links
    • Permission mechanisms
  5. Set default permission in Developer Studio
    • Default permissions setup
  6. Set dynamic permission for parent groups
    • Dynamic permissions configuration
  1. Packing Lists
    • Understanding packing lists
  2. Object definition files
    • Working with definition files
  3. Application data export
    • Exporting and importing data

Target Audience for BMC Remedy Training Course

The BMC Remedy training course is ideal for IT professionals, system administrators, and service desk personnel.

The BMC Remedy training program can also be taken by professionals at various levels in the organization.

  • BMC Remedy training for managers
  • BMC Remedy training for staff
  • BMC Remedy training for leaders
  • BMC Remedy training for executives
  • BMC Remedy training for workers
  • BMC Remedy training for businesses
  • BMC Remedy training for beginners
  • BMC Remedy group training
  • BMC Remedy training for teams
  • BMC Remedy short course

Prerequisites for BMC Remedy Training

Professionals should have a basic understanding of IT service management concepts, incident and change management processes, and fundamental knowledge of organizational IT infrastructure to take the BMC Remedy training course.

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Corporate Training Delivery Modes
for BMC Remedy Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

 Virtual trainig

Our virtual training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations
The consistent training quality ensures uniform learning outcomes
Participants can attend training in their own space without the need for traveling
Organizations can scale learning by accommodating large groups of participants
Interactive tools can be used to enhance learning engagement
 On-site trainig

Edstellar's onsite training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction
Workplace environment can be tailored to learning requirements
Team collaboration and knowledge sharing improves training effectiveness
Demonstration of processes for hands-on learning and better understanding
Participants can get their doubts clarified and gain valuable insights through direct interaction
 Off-site trainig

Edstellar's off-site training programs offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement
Team bonding can be improved through activities
Dedicated schedule for training away from office set up can improve learning effectiveness
Boosts employee morale and reflects organization's commitment to employee development
Testimonials

What Our Clients Say

We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

"Edstellar's IT Service Management training has been transformative. Our IT teams have seen significant improvements through multiple courses delivered at our office by expert trainers. Excellent feedback has prompted us to extend the training to other teams."

Liam Anderson
HR Head,
A Global Technology Company

"Edstellar's quality and process improvement training courses have been fantastic for our team of quality engineers, process engineers and production managers. It’s helped us improve quality and streamline manufacturing processes. Looking ahead, we’re excited about taking advanced courses in quality management, and project management, to keep improving in the upcoming months."

David Park
Operational Manager,
A Global High-Tech Engineering and Manufacturing Company

"Partnering with Edstellar for web development training was crucial for our project requirements. The training has equipped our developers with the necessary skills to excel in these technologies. We're excited about the improved productivity and quality in our projects and plan to continue with advanced courses."

Carlos Fernandez
Technical lead,
Global e-Learning Company

"Partnering with Edstellar for onsite ITSM training courses was transformative. The training was taken by around 80 IT service managers, project managers, and operations managers, over 6 months. This has significantly improved our service delivery and standardized our processes. We’ve planned the future training sessions with the company."

Ewan MacLeod
IT Director,
Innovative IT Company

"Partnering with Edstellar for onsite training has made a major impact on our team. Our team, including quality assurance, customer support, and finance professionals have greatly benefited. We've completed three training sessions, and Edstellar has proven to be a reliable training partner. We're excited for future sessions."

Rajesh Mehta
Operational Manager,
Sustainable Mobility Company

"Edstellar's online training on quality management was excellent for our quality engineers and plant managers. The scheduling and coordination of training sessions was smooth. The skills gained have been successfully implemented at our plant, enhancing our operations. We're looking forward to future training sessions."

David Harris
Head of Quality Assurance,
Leading IT Services Company

"Edstellar's online AI and Robotics training was fantastic for our 15 engineers and technical specialists. The expert trainers and flexible scheduling across different time zones were perfect for our global team. We're thrilled with the results and look forward to future sessions."

John Smith
Head of Technology Development,
Defense Technology Company

"Edstellar's onsite process improvement training was fantastic for our team of 20 members, including managers from manufacturing, and supply chain management. The innovative approach, and comprehensive case studies with real-life examples were highly appreciated. We're excited about the skills gained and look forward to future training."

James Carter
Head of Operations,
Global Food Company

"Edstellar's professional development training courses were fantastic for our 50+ team members, including developers, project managers, and consultants. The multiple online sessions delivered over several months were well-coordinated, and the trainer's methodologies were highly effective. We're excited to continue our annual training with Edstellar."

John Davis
Head of Training and Development,
Leading Tech Consultancy

"Edstellar's IT service management training for our 30 team members, including IT managers, support staff, and network engineers, was outstanding. The onsite sessions conducted over three months were well-organized, and it helped our team take the exams. We are happy about the training and look forward to future collaborations."

John Roberts
Head of IT Operations,
Leading Broadband Provider

"Edstellar's office productivity training for our 40+ executives, including project managers and business analysts, was exceptional. The onsite sessions were well-organized, teaching effective tool use with practical approaches and relevant case studies. Everyone was delighted with the training, and we're eager for more future sessions."

Andrew Scott
Head of Training and Development,
Leading Real Estate Firm

"Edstellar's quality management training over 8 months for our 15+ engineers and quality control specialists was outstanding. The courses addressed our need for improved diagnostic solutions, and the online sessions were well-organized and effectively managed. We're thrilled with the results and look forward to more."

Olivia Martin
Head of Quality Assurance,
Innovative Diagnostics Solutions Provider

"Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."

Emily Brown
Head of Digital Marketing,
Leading Market Research Firm

"Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."

Matthew Lee
Head of Network Services,
Leading Telecom Solutions Provider

"Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."

Sarah Mitchell
Head of Training and Development,
Leading Outsourcing Firm

Course Completion Certificate

Upon successful completion of the BMC Remedy training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

Course Completion Certificate

Meet Our Elite Trainers

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

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