Corporate BMC Remedy Training Course

Name: BMC Remedy Training
Availability: InStock

Edstellar’s instructor-led BMC Remedy training course is designed to empower professionals with advanced skills in utilizing BMC Remedy. The training equips them to streamline processes and optimize IT services. Upskill professionals to navigate the BMC Remedy interface, create and manage tickets, and leverage automation features.

Duration

24 - 32 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with BMC Remedy Corporate Training

BMC Remedy is a comprehensive IT Service Management (ITSM) platform designed to streamline and optimize organizational processes. BMC Remedy is essential for organizations as it provides a centralized IT service management platform, streamlining processes and ensuring efficient incident, change, and service request management. BMC Remedy training equips professionals with the skills to navigate and leverage the BMC Remedy IT service management platform.

Edstellar's BMC Remedy Instructor-led training stands out for its unique approach. Whether conducted onsite/virtual, the course offers a tailored learning experience. Edstellar emphasizes practical applications, ensuring professionals gain hands-on experience in utilizing BMC Remedy. The customization options cater to diverse organizational needs, making Edstellar the go-to choice for professionals seeking in-depth and personalized BMC Remedy training.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

Grounding Design
Grounding Design is the ability to create user-centered designs that are practical and contextually relevant. This skill is important for UX/UI designers, ensuring solutions meet real user needs effectively.
Electrical Safety
Electrical Safety involves understanding and applying practices to prevent electrical hazards. This skill is important for electricians, engineers, and maintenance workers to ensure safe operations and prevent accidents.
Grounding Standards
Grounding Standards refers to the ability to establish and adhere to foundational guidelines in processes. This skill is important for roles in quality assurance and compliance, ensuring consistency and reliability in outputs.
Lightning Protection
Lightning Protection involves designing and implementing systems to safeguard structures from lightning strikes. This skill is important for engineers and safety professionals to prevent damage and ensure safety.
System Integration
System Integration is the process of linking different computing systems and software applications to work together seamlessly. This skill is important for IT professionals, as it ensures efficient data flow, enhances productivity, and optimizes system performance across various platforms.
Fault Analysis
Fault Analysis is the systematic examination of failures to identify root causes and prevent recurrence. This skill is important for engineers and technicians to enhance reliability and safety.

What Your Team Will Achieve After This Training

Implement automated incident resolution workflows, minimizing response times and enhancing service desk efficiency
Designed and executed streamlined change management processes, ensuring seamless transitions and minimizing service disruptions
Customize and optimize service request fulfillment, improving overall user satisfaction and response effectiveness
Utilize BMC Remedy's reporting and analytics tools to assess and enhance IT service performance and decision-making
Implement proactive problem-solving strategies, addressing issues before they escalate and optimizing IT service delivery

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

Introduction to Remedy AR System

BMC Remedy architecture
- Understanding the components
- How they interact
Introduction to ITIL
- Basics of ITIL
- ITIL and BMC Remedy
Overview of BMC Remedy Out of the Box Applications
Incident management
- Key features and workflow
Problem management
- Process and integration points
Change management
- Lifecycle and approvals
Installing the AR System procedure and sequence
- Pre-installation requirements
- Installation steps
What are new in BMC Remedy 9.1
- Feature enhancements
- User interface improvements
Compatibility
- Supported platforms and databases
- Not supported scenarios
How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x
- Comparative analysis
- Upgrade considerations

Introduction to BMC Remedy Developer Studio

Introduction to Remedy Forms
- Types of forms
- Form properties
Database architecture
- Relational model overview
- How Remedy uses the database
Designing and creating forms
- Design principles
- Building your first form
Working with different fields
- Field types
- Field properties
Working with table fields
- Creating table fields
- Configuring table fields

Introduction to Other Advanced Forms

Display Only and Join Forms
- Creating display only forms
- Designing join forms
Introduction to workflow
Active links
- Creating and managing
Filters
- Setting up filters
Escalations
- Timing and triggering escalations
Workflow actions as (Service) Functions
- Implementing workflow logic
Introduction to Guides
- Creating guides
- Using guides in workflows
Approving requests, Email Engine
- Setup and configuration
- Process flow
Use of Rule-Based Email
- Configuring rules
- Use cases
ARDBC and AREA LDAP plugins and Web-services
- Integrating LDAP
- Web services setup and use

Using BMC Remedy Developer Studio

Developer Studio preferences
- Customizing the environment
Create objects
- Object types and creation
Search for objects
- Efficient searching techniques
Outline feature
- Navigating code and objects
Switch perspectives
- Using different views
Change modes
- Development and debug modes
Custom and origin objects
- Understanding the distinction
Overlay options
- Managing customizations

Understanding Access Control

Create Users
- User setup and management
Create Groups
- Defining groups and memberships
Create Roles
- Role-based access control
Grant permission to forms, fields, and active links
- Permission mechanisms
Set default permission in Developer Studio
- Default permissions setup
Set dynamic permission for parent groups
- Dynamic permissions configuration

Understanding the AR System Out-Of-The-Box Application

Packing Lists
- Understanding packing lists
Object definition files
- Working with definition files
Application data export
- Exporting and importing data

Who Should Attend?

This program suits professionals at many levels across the organization, including:

IT Support Specialists
Service Desk Technicians
IT Administrators
Systems Administrators
Network Administrators
Infrastructure Engineers
Database Administrators
IT Operations Analysts
Technical Support Analysts
IT Security Analysts
Service Delivery Coordinators
Managers

What are the Prerequisites?

Professionals should have a basic understanding of IT service management concepts, incident and change management processes, and fundamental knowledge of organizational IT infrastructure to take the BMC Remedy training course.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide

Standardized content for consistent outcomes

Join from own workspace, no travel

We scale to large groups across sites

Interactive tools keep remote learners engaged

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On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office

We tailor setup/content to your workplace and tools

Group exercises drive collaboration

Live demos + hands-on practice

Direct trainer access to clarify doubts

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Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice

Built-in group activities for bonding

Full uninterrupted schedule for focus/retention

Boosts morale and signals commitment

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What Sets Edstellar Apart

Experienced Trainers

Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

Proven Quality

With a strong global track record, Edstellar is known for quality and engaging delivery.

Industry-Relevant Curriculum

Our programs are built by experts to match the demands of today's industry.

Fully Customizable

Every program can be tailored to your organization's goals.

Comprehensive Support

We provide pre- and post-session support for a complete learning experience.

Global Multi-Location & Multilingual Training Delivery

We deliver in multiple languages to support diverse global teams.

Hear from Organizations We've Trained

"This BMC Remedy course was exactly what I needed to advance my career. As a IT Operations Manager, mastering strategic frameworks has become crucial for my success. The in-depth coverage of real-world case practical frameworks I use daily. My ability to architect solutions and solve complex problems has improved substantially. The real-world examples and deep dive into practical simulations were particularly valuable for my professional growth.”

Sandra Grant

IT Operations Manager,

Global Technology Solutions Provider

"This BMC Remedy course transformed my approach to operational excellence solutions. The comprehensive modules on expert-led workshops were invaluable for our enterprise projects. I can now confidently implement advanced methodologies for diverse client requirements. The deep coverage of hands-on exercises gave me advanced skills I immediately applied to We delivered a high-visibility enterprise project two months ahead of schedule.”

Zheng Rong

ITSM Consultant,

Digital Innovation Platform

"The BMC Remedy training gave our team advanced practical applications expertise that revolutionized our professional expertise approach. As a Technical Consultant, understanding real-world case studies and practical simulations has across our entire portfolio. Our team delivered record-breaking results in the subsequent quarter, exceeding all targets. This training has become foundational to our team's strategic capabilities and continued growth.”

Lata Sengupta

Technical Consultant,

Technology Consulting Services Company

“Edstellar’s IT & Technical training programs have been instrumental in strengthening our engineering teams and building future-ready capabilities. The hands-on approach, practical cloud scenarios, and expert guidance helped our teams improve technical depth, problem-solving skills, and execution across multiple projects. We’re excited to extend more of these impactful programs to other business units.”

Aditi Rao

L&D Head,

A Global Technology Company

Recognition That Motivates Your Team

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

Corporate BMC Remedy Training Course

Drive Team Excellence with BMC Remedy Corporate Training

Skills Your Employees Will Gain

What Your Team Will Achieve After This Training

Topics & Program Outline

Introduction to Remedy AR System

Introduction to BMC Remedy Developer Studio

Introduction to Other Advanced Forms

Using BMC Remedy Developer Studio

Understanding Access Control

Understanding the AR System Out-Of-The-Box Application

Who Should Attend?

What are the Prerequisites?

Choose the Format That Fits Your Team

Get a Proposal Shaped to Your Needs

What Sets Edstellar Apart

Experienced Trainers

Proven Quality

Industry-Relevant Curriculum

Fully Customizable

Comprehensive Support

Global Multi-Location & Multilingual Training Delivery

Hear from Organizations We've Trained

Recognition That Motivates Your Team

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