Dealing with Aggressive People Corporate Training Course

1. Understanding aggression:

• Definition of aggression
• Causes and triggers of aggressive behavior
• Nature vs.nurture in aggression

2. Types of aggressive behavior:

• Verbal aggression
• Physical aggression
• Passive aggression
• Relational aggression

3. Effects of aggression on employees and their relationships:

• The emotional impact on victims
• Damage to relationships and trust
• Long-term consequences of unaddressed aggression

4. Importance of addressing aggression:

• Creating a safe and respectful environment
• Preventing escalation and potential harm
• Enhancing well-being and productivity

5. Overview of strategies for dealing with aggressive people:

• Importance of proactive and reactive approaches
• Balancing assertiveness and empathy
• Seeking professional help when necessary

1. Recognizing active aggression:

• Behavioral signs of active aggression
• Body language and vocal cues
• Identifying patterns of aggressive behavior

2. Verbal aggression:

• Insults, threats, and intimidation
• Manipulative tactics in communication
• Impact of verbal aggression on Victims

3. Physical aggression:

• Violence, physical harm, and intimidation
• Safety measures and personal protection
• Reporting and legal considerations

4. Signs and cues of active aggression:

• Facial expressions and body postures
• Raised voice, rapid speech, or shouting
• Aggressive gestures and movements

5. De-escalation techniques for active aggressors:

• Calming and non-threatening communication
• Active listening and validation
• Offering choices and alternatives

1. Recognizing passive aggression:

• Subtle signs and indirect expressions of aggression
• Concealed anger and hostility
• Masking aggressive behavior behind niceties

2. Characteristics of passive aggression:

• Indirect communication and manipulation
• Procrastination and intentional inefficiency
• Sarcasm, backhanded compliments, and subtle insults

3. Passive-aggressive communication styles:

• Silent treatment and withdrawal
• Veiled criticism and sarcasm
• Denial and playing the victim

4. Manipulative tactics used by passive aggressors:

• Gaslighting and emotional manipulation
• Guilt-tripping and blame-shifting
• Creating confusion and undermining others

5. Approaches for addressing passive aggression:

• Direct communication and assertiveness
• Setting clear expectations and boundaries
• Seeking mediation or conflict resolution techniques

1. Effective communication techniques:

• Active listening and empathy
• Clear and concise expression of thoughts and feelings
• Non-violent communication principles

2. Active listening skills:

• Attending to verbal and non-verbal cues
• Reflecting and paraphrasing
• Avoiding judgment and assumptions

3. Setting boundaries and assertiveness training:

• Identifying personal boundaries
• Assertive communication techniques
• Dealing with resistance and pushback

4. Conflict resolution strategies:

• Identifying and understanding the root cause of conflict
• Collaborative problem-solving approaches
• Mediation and negotiation skills

5. Self-care and managing stress when dealing with aggression:

• Recognizing the impact of aggression on personal well-being
• Stress management techniques
• Seeking support and practicing self-care

1. Establishing rapport and building trust:

• Building a foundation of trust and respect
• Active listening and validation
• Fostering open and honest communication

2. Empathy and understanding in challenging situations:

• Putting oneself in the other person's shoes
• Recognizing underlying emotions and triggers
• Responding with empathy and compassion

3. Using de-escalation techniques:

• Remaining calm and composed
• Diffusing tense situations
• Redirecting negative energy

4. Conflict management and negotiation skills:

• Finding common ground and areas of agreement
• Collaborative problem-solving
• Effective negotiation techniques

5. Collaborative problem-solving approaches:

• Encouraging open dialogue and brainstorming
• Seeking win-win solutions
• Considering different perspectives and alternatives