Corporate Process Mapping Training Course

1. Exploring the benefits of process mapping

• Efficiency gains
• Clarity in operations

2. Types of Process Mapping

• Overview of various maps
• When to use each type?

3. Challenges faced by team and organization

• Common operational hurdles
• Addressing team-specific challenges

4. Role as a facilitator

• Leading the mapping initiative
• Engaging team members

5. Questioning and listening skills

• Effective inquiry techniques
• Active listening strategies

1. Identify processes to be mapped

• Selection criteria
• Prioritization of processes

2. Identify process changes

• Identifying improvement areas
• Planning for change

3. The process of mapping, SIPOC, and swim lane

• Step-by-step mapping guide
• Utilizing SIPOC and swim lanes effectively

4. Map the current state processes as they are right now

• Documenting as-is processes
• Ensuring accuracy and completeness

5. SIPOC maps to establish high-level process steps

• Creating SIPOC maps
• Analyzing high-level processes

6. Value stream maps

• Introduction to value stream mapping
• Detailed process analysis

1. Identify value add, necessary value add, and non-value add activities

• Categorizing activities
• Focus on value addition

2. Analyze time and quality metrics

• Measuring process efficiency
• Quality control metrics

3. Root cause analysis

• Techniques for root cause identification
• Solving for the root cause

4. Summarizing findings

• Compiling insights
• Reporting on analysis

1. Group decision-making techniques

• Facilitating group decisions
• Consensus building

2. Create a future state value stream map

• Designing improved processes
• Visualizing future state

3. Identify the impact of proposed changes on other processes

• Cross-process implications
• Ensuring cohesiveness

4. Identify the impact of proposed changes on other functions

• Interdepartmental effects
• Aligning organizational functions