Corporate Kano Customer Satisfaction Model Training Course

The Kano Customer Satisfaction Model is a popular tool used by organizations to assess customer satisfaction and prioritize product features. Edstellar's training program helps organizations understand customer needs and preferences using this model, which is valuable for quality management and product development.

6 - 8 hrs
Instructor-led (On-site/Virtual)
Language
English
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Kano Customer Satisfaction Model Training

Drive Team Excellence with Kano Customer Satisfaction Model Training for Employees

Empower your teams with expert-led on-site/in-house or virtual/online Kano Customer Satisfaction Model Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Kano Customer Satisfaction Model corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Kano Customer Satisfaction Model group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

The Kano Customer Satisfaction Model categorizes customer needs and wants based on their level of importance and the degree to which they are expected.

The Kano model consists of three types of product features: basic features, performance features, and excitement features. Organizations and their members learn how to use a variety of tools and techniques to identify customer needs and map them onto the Kano model through this training. These tools include customer surveys, focus groups, and data analysis.

Edstellar's Kano Customer Satisfaction Model Training Program facilitates businesses in identifying opportunities for innovation and differentiation by providing an understanding of the different types of customer needs.

How Does Kano Customer Satisfaction Model Training Benefit Organizations?

  • By using the Kano model, organizations can better understand customer needs and preferences and develop products and services that meet or exceed those needs.
  • The Kano model can help companies find unique selling points. These features give companies a market edge.
  • Organizations can allocate resources more efficiently by prioritizing features based on customer needs and preferences. This reduces costs and boosts profits.
  • The Kano model allows businesses to recognize unmet customer needs and create new products and services. Market innovation and differentiation may result.
  • Teams tasked with improving customer satisfaction and product development can use the Kano model as a common language. This improves team and cross-departmental communication.

Kano Customer Satisfaction Model Training program by Edstellar can help organizations improve customer satisfaction, gain a competitive advantage, allocate resources more effectively, enhance product development, and improve communication and collaboration among team members.

Key Skills Employees Gain from Kano Customer Satisfaction Model Training

Kano Customer Satisfaction Model skills corporate training will enable teams to effectively apply their learnings at work.

  • Decision-making
  • Product development
  • Customer satisfaction
  • Customer understanding
  • Communication
  • Collaboration

Key Learning Outcomes of Kano Customer Satisfaction Model Training

Edstellar’s Kano Customer Satisfaction Model training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Kano Customer Satisfaction Model workshop, teams will to master essential Kano Customer Satisfaction Model and also focus on introducing key concepts and principles related to Kano Customer Satisfaction Model at work.


Employees who complete Kano Customer Satisfaction Model training will be able to:

  • Better decision-making
  • Enhanced product development
  • Increased customer satisfaction
  • Improved understanding of customer need
  • Improved communication and collaboration

Key Benefits of the Kano Customer Satisfaction Model Corporate Training

Attending our Kano Customer Satisfaction Model classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Kano Customer Satisfaction Model training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Kano Customer Satisfaction Model.

  • Get trained in the language of your preference
  • Track multiple training projects on the Edstellar platform
  • Shortlist and select the best Kano Customer Satisfaction Model Trainer(s)
  • An instructor-led platform for in-person or virtual training across the globe
  • Dedicated Training Management Solution to plan annual training programs
  • Internationally qualified and verified Kano Customer Satisfaction Model Trainers
  • End to end Training design, plan, operations, and execution with dedicated project coordinators from Edstellar

Kano Customer Satisfaction Model Training Topics and Outline

Our virtual and on-premise Kano Customer Satisfaction Model training curriculum is divided into multiple modules designed by industry experts. This Kano Customer Satisfaction Model training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

The fundamentals of the Kano model, including the various types of customer needs and their effects on satisfaction, are discussed in this section.

Techniques like customer surveys, focus groups, and other forms of research are discussed in this module as means of determining what kinds of services customers actually need.

The Kano model divides customer needs into four categories: Basic Needs, Performance Needs, Excitement Needs, and Indifference Needs. This module explains how to classify customer needs into these categories.

Prioritizing customer needs goes over some tried-and-true techniques for determining which customer requirements are the most crucial to ensuring long-term success.

How to use the Kano model in product development is covered in this module, along with how to use it to spot areas for differentiation and innovation.

This module dives deeper into applying the Kano model in marketing, including how to craft effective marketing messages and how to explain the different types of customer needs to those customers.

The final module of this program provides knowledge on how to use the Kano model in customer service to better understand and address customer concerns, as well as how to enhance the customer service experience as a whole, in this comprehensive training module.

Kano Customer Satisfaction Model Corporate Training Prices

Our Kano Customer Satisfaction Model training for enterprise teams is tailored to your specific upskilling needs. Explore transparent pricing options that fit your training budget, whether you're training a small group or a large team. Discover more about our Kano Customer Satisfaction Model training cost and take the first step toward maximizing your team's potential.

Request for a quote to know about our Kano Customer Satisfaction Model corporate training cost and plan the training initiative for your teams. Our cost-effective Kano Customer Satisfaction Model training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Kano Customer Satisfaction Model training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Most Popular
Growth Package

350 licenses

160 hours of training (includes VILT/In-person On-site)

Ideal for growing SMBs

Enterprise Package

900 licenses

400 hours of training (includes VILT/In-person On-site)

Designed for large corporations

Custom Package

Unlimited licenses

Unlimited duration

Designed for large corporations

View Corporate Training Packages

Kano Customer Satisfaction Model Course Completion Certificate

Upon successful completion of the Kano Customer Satisfaction Model training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development. This certificate validates the employees' acquired skills and serves as a powerful motivator, inspiring them to further enhance their expertise and contribute effectively to organizational success.

Target Audience for Kano Customer Satisfaction Model Training Course

Edstellar’s Kano Customer Satisfaction Model Training program is beneficial for product managers, marketers, customer experience professionals, designers, engineers, and customer service representatives.

The Kano Customer Satisfaction Model training program can also be taken by professionals at various levels in the organization.

Kano Customer Satisfaction Model training for managers

Kano Customer Satisfaction Model training for staff

Kano Customer Satisfaction Model training for leaders

Kano Customer Satisfaction Model training for executives

Kano Customer Satisfaction Model training for workers

Kano Customer Satisfaction Model training for businesses

Kano Customer Satisfaction Model training for beginners

Kano Customer Satisfaction Model group training

Kano Customer Satisfaction Model training for teams

Kano Customer Satisfaction Model short course

Prerequisites for Kano Customer Satisfaction Model Training

This training program does not require experience.

Bringing you the Best Kano Customer Satisfaction Model Trainers in the Industry

The instructor-led Kano Customer Satisfaction Model training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Kano Customer Satisfaction Model Access practices.

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Training Delivery Modes for Kano Customer Satisfaction Model Group Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online Kano Customer Satisfaction Model training for companies. This method has proven to be the most effective, outcome-oriented and well-rounded training experience to get the best training results for your teams.

Training Mode
Virtual

Instructor-led Training

Engaging and flexible online sessions delivered live, allowing professionals to connect, learn, and grow from anywhere in the world.

Training Mode
On-Site

Instructor-led Training

Customized, face-to-face learning experiences held at your organization's location, tailored to meet your team's unique needs and objectives.

Training Mode
Off-site

Instructor-led Training

Interactive workshops and seminars conducted at external venues, offering immersive learning away from the workplace to foster team building and focus.

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