Kano Customer Satisfaction Model Corporate Training Course

The Kano Customer Satisfaction Model is a popular tool used by organizations to assess customer satisfaction and prioritize product features. Edstellar's training program helps organizations understand customer needs and preferences using this model, which is valuable for quality management and product development.

6 - 8 hrs

Instructor-led (On-site/Virtual)

Enquire Now

Kano Customer Satisfaction Model Training

About Learning Outcomes Benefits Course Outline Pricing Target Audience Pre-Requisites Trainers

Drive Team Excellence with Kano Customer Satisfaction Model Corporate Training

On-site or Online Kano Customer Satisfaction Model Training - Get the best Kano Customer Satisfaction Model training from top-rated instructors to upskill your teams.

The Kano Customer Satisfaction Model categorizes customer needs and wants based on their level of importance and the degree to which they are expected.

The Kano model consists of three types of product features: basic features, performance features, and excitement features. Organizations and their members learn how to use a variety of tools and techniques to identify customer needs and map them onto the Kano model through this training. These tools include customer surveys, focus groups, and data analysis.

Edstellar's Kano Customer Satisfaction Model Training Program facilitates businesses in identifying opportunities for innovation and differentiation by providing an understanding of the different types of customer needs.

How Does Kano Customer Satisfaction Model Training Benefit Organizations?

By using the Kano model, organizations can better understand customer needs and preferences and develop products and services that meet or exceed those needs.
The Kano model can help companies find unique selling points. These features give companies a market edge.
Organizations can allocate resources more efficiently by prioritizing features based on customer needs and preferences. This reduces costs and boosts profits.
The Kano model allows businesses to recognize unmet customer needs and create new products and services. Market innovation and differentiation may result.
Teams tasked with improving customer satisfaction and product development can use the Kano model as a common language. This improves team and cross-departmental communication.

Kano Customer Satisfaction Model Training program by Edstellar can help organizations improve customer satisfaction, gain a competitive advantage, allocate resources more effectively, enhance product development, and improve communication and collaboration among team members.

Kano Customer Satisfaction Model Training for Employees: Key Learning Outcomes

Develop essential skills from industry-recognized Kano Customer Satisfaction Model training providers. The course includes the following key learning outcomes:

Better decision-making
Enhanced product development
Increased customer satisfaction
Improved understanding of customer need
Improved communication and collaboration

Key Benefits of the Training

Get trained in the language of your preference
Track multiple training projects on the Edstellar platform
Shortlist and select the best Kano Customer Satisfaction Model Trainer(s)
An instructor-led platform for in-person or virtual training across the globe
Dedicated Training Management Solution to plan annual training programs
Internationally qualified and verified Kano Customer Satisfaction Model Trainers
End to end Training design, plan, operations, and execution with dedicated project coordinators from Edstellar

Kano Customer Satisfaction Model Training Topics and Outline

This Kano Customer Satisfaction Model Training curriculum is meticulously designed by industry experts according to the current industry requirements and standards. The program provides an interactive learning experience that focuses on the dynamic demands of the field, ensuring relevance and applicability.

Introduction to the Kano Model

The fundamentals of the Kano model, including the various types of customer needs and their effects on satisfaction, are discussed in this section.

Identifying customer needs

Techniques like customer surveys, focus groups, and other forms of research are discussed in this module as means of determining what kinds of services customers actually need.

Categorizing customer needs

The Kano model divides customer needs into four categories: Basic Needs, Performance Needs, Excitement Needs, and Indifference Needs. This module explains how to classify customer needs into these categories.

Prioritizing customer needs

Prioritizing customer needs goes over some tried-and-true techniques for determining which customer requirements are the most crucial to ensuring long-term success.

Using the Kano Model in product development

How to use the Kano model in product development is covered in this module, along with how to use it to spot areas for differentiation and innovation.

Using the Kano Model in marketing

This module dives deeper into applying the Kano model in marketing, including how to craft effective marketing messages and how to explain the different types of customer needs to those customers.

Using the Kano Model in customer service

The final module of this program provides knowledge on how to use the Kano model in customer service to better understand and address customer concerns, as well as how to enhance the customer service experience as a whole, in this comprehensive training module.

This Corporate Training for Kano Customer Satisfaction Model is ideal for:

What Sets Us Apart?

Kano Customer Satisfaction Model Corporate Training Prices

Elevate your team's Kano Customer Satisfaction Model skills with our Kano Customer Satisfaction Model corporate training course. Choose from transparent pricing options tailored to your needs. Whether you have a training requirement for a small group or for large groups, our training solutions have you covered.

Request for a quote to know about our Kano Customer Satisfaction Model corporate training cost and plan the training initiative for your teams. Our cost-effective Kano Customer Satisfaction Model training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Kano Customer Satisfaction Model training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

This Corporate Training for Kano Customer Satisfaction Model is ideal for:

Edstellar’s Kano Customer Satisfaction Model Training program is beneficial for product managers, marketers, customer experience professionals, designers, engineers, and customer service representatives.

Prerequisites for Kano Customer Satisfaction Model Training

This training program does not require experience.

Assess the Training Effectiveness

Bringing you the Best Kano Customer Satisfaction Model Trainers in the Industry

The instructor-led Kano Customer Satisfaction Model Training training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Kano Customer Satisfaction Model practices.

No items found.

Are you a Trainer?

Join Our Global Trainer Network