Corporate Kano Customer Satisfaction Model Training Course

The Kano Customer Satisfaction Model is a popular tool used by organizations to assess customer satisfaction and prioritize product features. Edstellar's training program helps organizations understand customer needs and preferences using this model, which is valuable for quality management and product development.

Duration

6 - 8 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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Looking for multiple trainings? Get a detailed quote for group training

About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with Kano Customer Satisfaction Model Corporate Training

Empower your teams with expert-led on-site, off-site, and virtual Kano Customer Satisfaction Model Training through Edstellar, a premier corporate training provider for organizations globally. Designed to meet your specific training needs, this group training program ensures your team is primed to drive your business goals. Help your employees build lasting capabilities that translate into real performance gains.

The Kano Customer Satisfaction Model categorizes customer needs and wants based on their level of importance and the degree to which they are expected.

The Kano model consists of three types of product features: basic features, performance features, and excitement features. Organizations and their members learn how to use a variety of tools and techniques to identify customer needs and map them onto the Kano model through this training. These tools include customer surveys, focus groups, and data analysis.

Edstellar's Kano Customer Satisfaction Model Training Program facilitates businesses in identifying opportunities for innovation and differentiation by providing an understanding of the different types of customer needs.

How Does Kano Customer Satisfaction Model Training Benefit Organizations?

By using the Kano model, organizations can better understand customer needs and preferences and develop products and services that meet or exceed those needs.
The Kano model can help companies find unique selling points. These features give companies a market edge.
Organizations can allocate resources more efficiently by prioritizing features based on customer needs and preferences. This reduces costs and boosts profits.
The Kano model allows businesses to recognize unmet customer needs and create new products and services. Market innovation and differentiation may result.
Teams tasked with improving customer satisfaction and product development can use the Kano model as a common language. This improves team and cross-departmental communication.

Kano Customer Satisfaction Model Training program by Edstellar can help organizations improve customer satisfaction, gain a competitive advantage, allocate resources more effectively, enhance product development, and improve communication and collaboration among team members.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Key Skills Employees Gain from instructor-led Kano Customer Satisfaction Model Training

Kano Customer Satisfaction Model skills corporate training will enable teams to effectively apply their learnings at work.

Decision-making
Decision-Making is the ability to choose the best course of action among alternatives. this skill is important for leadership roles, as it drives effective strategies and outcomes.
Product development
Product Development is the process of creating and improving products to meet market needs. This skill is important for roles in innovation, marketing, and engineering, as it drives business growth and customer satisfaction.
Customer Satisfaction
Customer Satisfaction is the ability to meet or exceed customer expectations. This skill is important for roles in sales, support, and management, as it drives loyalty and business growth.
Customer understanding
Customer Understanding is the ability to grasp customer needs, preferences, and behaviors. this skill is important for roles in marketing, sales, and customer service, as it drives effective strategies and enhances customer satisfaction.
Communication
Communication is the ability to convey information effectively through verbal, non-verbal, and written means. This skill is important for roles like management, sales, and customer service, as it fosters collaboration, builds relationships, and enhances understanding.
Collaboration
Collaboration is the ability to work effectively with others to achieve common goals. This skill is important for roles in team-oriented environments, enhancing productivity and innovation.

Key Learning Outcomes of Kano Customer Satisfaction Model Training Workshop for Employees

Upon completing Edstellar’s Kano Customer Satisfaction Model workshop, employees will gain valuable, job-relevant insights and develop the confidence to apply their learning effectively in the professional environment.

Better decision-making
Enhanced product development
Increased customer satisfaction
Improved understanding of customer need
Improved communication and collaboration

Key Benefits of the Kano Customer Satisfaction Model Group Training

Attending our Kano Customer Satisfaction Model group training classes provides your team with a powerful opportunity to build skills, boost confidence, and develop a deeper understanding of the concepts that matter most. The collaborative learning environment fosters knowledge sharing and enables employees to translate insights into actionable work outcomes.

Get trained in the language of your preference
Track multiple training projects on the Edstellar platform
Shortlist and select the best Kano Customer Satisfaction Model Trainer(s)
An instructor-led platform for in-person or virtual training across the globe
Dedicated Training Management Solution to plan annual training programs
Internationally qualified and verified Kano Customer Satisfaction Model Trainers
End to end Training design, plan, operations, and execution with dedicated project coordinators from Edstellar

Topics and Outline of Kano Customer Satisfaction Model Training

Our virtual and on-premise Kano Customer Satisfaction Model training curriculum is structured into focused modules developed by industry experts. This training for organizations provides an interactive learning experience that addresses the evolving demands of the workplace, making it both relevant and practical.

Introduction to the Kano Model

The fundamentals of the Kano model, including the various types of customer needs and their effects on satisfaction, are discussed in this section.

Identifying customer needs

Techniques like customer surveys, focus groups, and other forms of research are discussed in this module as means of determining what kinds of services customers actually need.

Categorizing customer needs

The Kano model divides customer needs into four categories: Basic Needs, Performance Needs, Excitement Needs, and Indifference Needs. This module explains how to classify customer needs into these categories.

Prioritizing customer needs

Prioritizing customer needs goes over some tried-and-true techniques for determining which customer requirements are the most crucial to ensuring long-term success.

Using the Kano Model in product development

How to use the Kano model in product development is covered in this module, along with how to use it to spot areas for differentiation and innovation.

Using the Kano Model in marketing

This module dives deeper into applying the Kano model in marketing, including how to craft effective marketing messages and how to explain the different types of customer needs to those customers.

Using the Kano Model in customer service

The final module of this program provides knowledge on how to use the Kano model in customer service to better understand and address customer concerns, as well as how to enhance the customer service experience as a whole, in this comprehensive training module.

Who Can Take the Kano Customer Satisfaction Model Training Course

The Kano Customer Satisfaction Model training program can also be taken by professionals at various levels in the organization.

Business Developers
Product Owners
Marketing Analysts
Market Researchers
Customer Experience Specialists
UX Designers
Product Designers
Business Analysts
Customer Service Representatives
Quality Analysts
Project Coordinators
Managers

Prerequisites for Kano Customer Satisfaction Model Training

This training program does not require experience.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Corporate Group Training Delivery Modes
for Kano Customer Satisfaction Model Training

At Edstellar, we understand the importance of impactful and engaging training for employees. As a leading Kano Customer Satisfaction Model training provider, we ensure the training is more interactive by offering Face-to-Face onsite/in-house or virtual/online sessions for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

Edstellar's Kano Customer Satisfaction Model virtual/online training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations

The consistent training quality ensures uniform learning outcomes

Participants can attend training in their own space without the need for traveling

Organizations can scale learning by accommodating large groups of participants

Interactive tools can be used to enhance learning engagement

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Edstellar's Kano Customer Satisfaction Model inhouse training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction

Workplace environment can be tailored to learning requirements

Team collaboration and knowledge sharing improves training effectiveness

Demonstration of processes for hands-on learning and better understanding

Participants can get their doubts clarified and gain valuable insights through direct interaction

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Enquire now

Edstellar's Kano Customer Satisfaction Model offsite group training offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement

Team bonding can be improved through activities

Dedicated schedule for training away from office set up can improve learning effectiveness

Boosts employee morale and reflects organization's commitment to employee development

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Enquire now

Edstellar: Your Go-to Kano Customer Satisfaction Model Training Company

Experienced Trainers

Our trainers bring years of industry expertise to ensure the training is practical and impactful.

Quality Training

With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.

Industry-Relevant Curriculum

Our course is designed by experts and is tailored to meet the demands of the current industry.

Customizable Training

Our course can be customized to meet the unique needs and goals of your organization.

Comprehensive Support

We provide pre and post training support to your organization to ensure a complete learning experience.

Multilingual Training Capabilities

We offer training in multiple languages to cater to diverse and global teams.

Testimonials

What Our Clients Say

We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

"The Kano Customer Satisfaction Model course revolutionized how I approach my daily responsibilities. As a CX Analyst, understanding product strategy was essential, and this training delivered beyond all expectations. real-world experience. The knowledge gained has been immediately applicable to mission-critical projects and initiatives. The instructor's insights on Kano analysis methodology have proven instrumental in my professional advancement.”

Derrick Dixon

CX Analyst,

A global product excellence consulting firm

"This Kano Customer Satisfaction Model course was precisely what I needed to design robust strategy development architectures. The hands-on approach to prioritization frameworks and seamless integration with feature projects using advanced techniques from this training. Client engagement and retention metrics have improved significantly across our practice. The comprehensive curriculum has elevated my solution delivery capabilities significantly.”

Laurent Rousseau

Product Marketing Manager,

A premier customer research services provider

"This Kano Customer Satisfaction Model course provided our team with comprehensive requirement classification capabilities we immediately put into practice. As a Quality Manager managing complex requirements analysis significantly enhanced our delivery capacity. We completed our comprehensive digital transformation initiative significantly ahead of schedule. The training fundamentally improved our team's performance metrics and overall efficiency.”

Tahir Fahd

Quality Manager,

A top customer satisfaction research company

“Edstellar’s Management training programs have greatly improved our teams’ ability to lead with clarity, confidence, and operational efficiency. The sessions combine practical leadership frameworks, real-world case studies, and hands-on exercises that strengthen decision-making, cross-functional collaboration, and execution excellence across departments, driving measurable improvements in overall business performance.”

Meera Rao

HR & L&D Head,

A Global Services Company

Get Your Team Members Recognized with Edstellar’s Course Certificate

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

We have Expert Trainers to Meet Your Kano Customer Satisfaction Model Training Needs

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

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Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

Corporate Kano Customer Satisfaction Model Training Course

Drive Team Excellence with Kano Customer Satisfaction Model Corporate Training

Key Skills Employees Gain from instructor-led Kano Customer Satisfaction Model Training

Key Learning Outcomes of Kano Customer Satisfaction Model Training Workshop for Employees

Key Benefits of the Kano Customer Satisfaction Model Group Training

Topics and Outline of Kano Customer Satisfaction Model Training

Introduction to the Kano Model

Identifying customer needs

Categorizing customer needs

Prioritizing customer needs

Using the Kano Model in product development

Using the Kano Model in marketing

Using the Kano Model in customer service

Who Can Take the Kano Customer Satisfaction Model Training Course

Prerequisites for Kano Customer Satisfaction Model Training

Corporate Group Training Delivery Modes for Kano Customer Satisfaction Model Training

Explore Our Customized Pricing Package forKano Customer Satisfaction Model Corporate Training

Edstellar: Your Go-to Kano Customer Satisfaction Model Training Company

Experienced Trainers

Quality Training

Industry-Relevant Curriculum

Customizable Training

Comprehensive Support

Multilingual Training Capabilities

What Our Clients Say

Get Your Team Members Recognized with Edstellar’s Course Certificate

We have Expert Trainers to Meet Your Kano Customer Satisfaction Model Training Needs

Other Related Corporate Training Courses

Explore More Courses

Corporate Group Training Delivery Modes
for Kano Customer Satisfaction Model Training

Explore Our Customized Pricing Package for
Kano Customer Satisfaction Model Corporate Training