Drive Team Excellence with Total Quality Management (TQM) Corporate Training

Total Quality Management (TQM) is a comprehensive approach to managing quality throughout an organization, aiming to achieve excellence in all operations. It helps teams by optimizing processes, enhancing customer satisfaction, fostering employee engagement, and driving continuous improvement, ultimately leading to increased competitiveness and long-term success. Total Quality Management (TQM) training is essential to equip teams with the knowledge needed to implement quality improvement initiatives.

Edstellar's virtual/onsite Total Quality Management (TQM)  training course is crafted to address the varied needs of the teams, providing personalized sessions tailored to the specific requirements of each team. Our trainers offer expertise and insight, a comprehensive understanding of TQM methodologies. This Total Quality Management (TQM) instructor-led training course equips professionals to implement quality management strategies proficiently for tangible business outcomes.

Get Customized Expert-led Training for Your Teams
Customized Training Delivery
Scale Your Training: Small to Large Teams
In-person Onsite, Live Virtual or Hybrid Training Modes
Plan from 2000+ Industry-ready Training Programs
Experience Hands-On Learning from Industry Experts
Delivery Capability Across 100+ Countries & 10+ Languages
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Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

  • Process Improvement Techniques
    Process Improvement Techniques involve methods to enhance efficiency and effectiveness in workflows. This skill is important for roles in operations, management, and quality assurance, as it drives productivity and reduces waste.
  • Quality Control Methods
    Quality Control Methods involve systematic processes to ensure products meet specified standards. This skill is important for roles in manufacturing and production to maintain quality, reduce defects, and enhance customer satisfaction.
  • Root Cause Analysis
    Root Cause Analysis is the systematic process of identifying the underlying causes of problems. This skill is important for roles in quality assurance and troubleshooting, as it enables effective problem-solving and prevents recurrence.
  • Statistical Process Control
    Statistical Process Control (SPC) involves using statistical methods to monitor and control processes. This skill is important for quality assurance roles to ensure product consistency and reduce defects.
  • Continuous Improvement Methodologies
    Continuous Improvement Methodologies involve systematic approaches to enhance processes, products, and services. This skill is important for roles in operations, quality assurance, and project management, as it drives efficiency, reduces waste, and fosters innovation.
  • Quality Assurance Principles
    Quality Assurance Principles involve systematic processes to ensure products meet specified standards. This skill is important for QA roles to enhance product reliability and customer satisfaction.

What Your Team Will Achieve After This Training

  • Develop action plans for continuous improvement initiatives
  • Evaluate the effectiveness of quality management systems
  • Facilitate cross-functional collaboration to drive quality goals
  • Apply quality improvement techniques to streamline processes
  • Analyze data to identify areas for improvement using statistical methods
  • Demonstrate leadership in championing quality initiatives within the organization

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

  1. Overview of TQM principles
    • Definition of TQM
    • Core principles
  2. Importance of TQM in organizational success
    • Benefits of implementing TQM
    • Impact on organizational performance and competitiveness
  1. Key milestones in the development of TQM
    • Origins of TQM and its evolution over time
    • Influential figures and their contributions to TQM
  2. Evolution of quality management philosophies
    • Shifts in quality management paradigms
    • Development of modern quality management approaches
  1. Perspectives on quality from different stakeholders
    • Customer perspectives on quality
    • Employee perspectives on quality
  2. Understanding customer expectations and requirements
    • Techniques for gathering and analyzing customer feedback
    • Methods for defining and meeting customer expectations
  1. Deming's 14 points
    • Explanation of each of Deming's 14 points
    • Practical applications of Deming's principles in organizations
  2. Juran's trilogy
    • Quality planning, quality control, and quality improvement
    • Integration of Juran's concepts into TQM frameworks
  1. ISO 9000 series
    • Overview of ISO 9000 standards
    • Steps for implementing ISO 9000 quality management systems
  2. Six sigma methodologies
    • DMAIC process
    • Tools and techniques used in Six Sigma projects
  1. Pareto analysis
    • Understanding the Pareto principle and its application
    • Techniques for prioritizing quality improvement efforts
  2. Ishikawa diagram
    • Overview of Ishikawa diagrams
    • Using Ishikawa diagrams
  1. Lean management
    • Principles of lean management
    • Lean tools and methodologies for process optimization
  2. Agile methodologies
    • Agile principles and values
    • Agile frameworks such as Scrum and Kanban
  1. Establishing quality metrics
    • Key performance indicators (KPIs) for quality
    • Setting measurable objectives
  2. Performance measurement frameworks
    • Balanced scorecard
    • Framework for assessing quality performance
  1. Techniques for gathering customer feedback
    • Surveys, focus groups, and other methods for collecting customer feedback
    • Designing effective customer satisfaction surveys
  2. Analyzing customer satisfaction data
    • Analytical tools and techniques
    • Action planning
  1. Employee surveys
    • Designing and conducting employee satisfaction surveys
    • Interpreting and acting on employee feedback
  2. Assessing organizational climate
    • Methods for assessing the organizational culture
    • Factors influencing employee satisfaction and engagement
  1. Implementing checkpoints in processes
    • Identifying critical control points in processes
    • Implementing checkpoints to ensure quality at each stage
  2. Control charts for monitoring quality
    • Types of control charts and their applications
    • Interpreting control charts
  1. Quality Function Deployment
    • Overview of quality function deployment (QFD) methodology
    • Using QFD to translate customer requirements
  2. Failure Mode and Effects Analysis (FMEA)
    • Conducting FMEA to identify and prioritize potential failure modes
    • Mitigating risks through FMEA-driven improvements
  1. Cost of Quality analysis
    • Components of the cost of quality (COQ)
    • Calculating and analyzing COQ
  2. Calculating return on investment for quality initiatives
    • Methods for quantifying the return on investment (ROI)
  1. Benchmarking best practices
    • Types of benchmarking and their applications
    • Benchmarking against industry leaders and competitors
  2. Cascading quality goals throughout the organization
    • Aligning organizational goals
    • Communicating and deploying
  1. Change management strategies
    • Strategies for managing organizational change
    • Resistance to change and fostering buy-in
  2. Overcoming resistance to TQM
    • Barriers to TQM implementation
    • Strategies to overcome resistance and facilitate adoption
  1. Nurturing a culture of quality excellence
    • Fostering a culture of quality within the organization
    • Promoting values
  2. Continuous learning and improvement practices
    • Education and skill development
    • Capturing and sharing best practices

Who Should Attend?

This program suits professionals at many levels across the organization, including:

  • Quality Assurance Specialists
  • Process Improvement Analysts
  • Production Supervisors
  • Operations Coordinators
  • Compliance Officers
  • Product Development Teams
  • Manufacturing Engineers
  • Service Delivery Teams
  • Supply Chain Analysts
  • Customer Service Representatives
  • Quality Control Technicians
  • Managers

What are the Prerequisites?

The Total Quality Management (TQM) training can be taken by professionals with a basic understanding of  organizational processes and quality management concepts.

Request a Quote for your Corporate Training Requirements

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Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual Total Quality Management (TQM) Training

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide
Standardized content for consistent outcomes
Join from own workspace, no travel
We scale to large groups across sites
Interactive tools keep remote learners engaged
On-site Total Quality Management (TQM) Training

On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office
We tailor setup/content to your workplace and tools
Group exercises drive collaboration
Live demos +  hands-on practice
Direct trainer access to clarify doubts
Off-site Total Quality Management (TQM) Training

Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice
Built-in group activities for bonding
Full uninterrupted schedule for focus/retention
Boosts morale and signals commitment

Get a Proposal Shaped to Your Needs

Need pricing for onsite, offsite, or virtual delivery? Get a proposal tailored to your team's needs.

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        What Sets Edstellar Apart

        Experienced Trainers

        Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

        Proven Quality

        With a strong global track record, Edstellar is known for quality and engaging delivery.

        Industry-Relevant Curriculum

        Our programs are built by experts to match the demands of today's industry.

        Fully Customizable

        Every program can be tailored to your organization's goals.

        Comprehensive Support

        We provide pre- and post-session support for a complete learning experience.

        Global Multi-Location & Multilingual Training Delivery

        We deliver in multiple languages to support diverse global teams.

        Hear from Organizations We've Trained

        "The Total Quality Management (TQM) training exceeded my expectations in every way. As a Senior QA Engineer, I gained comprehensive knowledge of strategic frameworks that transformed my approach to professional practical and immediately applicable. I now handle complex technical scenarios with enhanced confidence and systematic efficiency. The instructor's expertise in real-world case studies made complex concepts crystal clear and actionable.”

        Donna Hopkins

        Senior QA Engineer,

        Management Training Services Firm

        "The Total Quality Management (TQM) training enhanced my ability to architect and implement sophisticated operational excellence strategies. Understanding industry best practices through intensive practical simulations exercises optimize professional services initiatives. We've reduced implementation timelines by 45% on comparable projects. The detailed exploration of expert-led workshops provided methodologies I leverage in every engagement.”

        Eric Lefebvre

        Principal Testing Consultant,

        Organizational Excellence Platform

        "The Total Quality Management (TQM) training gave our team advanced advanced methodologies expertise that revolutionized our technical mastery approach. As a Lead Automation Architect, understanding hands-on exercises and across our entire portfolio. We completed our comprehensive digital transformation initiative significantly ahead of schedule. This training has become foundational to our team's strategic capabilities and continued growth.”

        Latif Nabeel

        Lead Automation Architect,

        Business Management Consultancy

        “Edstellar’s Management training programs have greatly improved our teams’ ability to lead with clarity, confidence, and operational efficiency. The sessions combine practical leadership frameworks, real-world case studies, and hands-on exercises that strengthen decision-making, cross-functional collaboration, and execution excellence across departments, driving measurable improvements in overall business performance.”

        Meera Rao

        HR & L&D Head,

        A Global Services Company

        Recognition That Motivates Your Team

        Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

        This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

        Recognition That Motivates Your Team

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