Corporate Active Listening Training Course

Name: Active Listening Training
Availability: InStock

Edstellar's Active Listening instructor-led training course empowers professionals with the skills essential for effective communication in professional and personal settings. It covers the principles of active listening and the distinction between passive hearing and genuine comprehension. Empower the workforce to foster better relationships.

Duration

6 - 8 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with Active Listening Corporate Training

Active listening is a communication technique that requires the listener to fully concentrate, comprehend, respond, and remember what is being said. The process often involves observing the speaker's behavior and body language. The ability to interpret and understand these non-verbal cues allows the listener to comprehend the speaker's message better.

Edstellar's virtual/onsite Active Listening course addresses the nuances of listening across different cultures and accents, a crucial skill in today's globalized workplace. It resolves conflicts amicably and boosts collaboration in their respective environments. The Active Listening instructor-led training course provides insights into responding appropriately while ensuring the speaker feels valued and understood.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Skills Your Employees Will Gain

These are the core, hands-on capabilities your team builds during the program.

Feedback Evaluation
Feedback Evaluation is the ability to assess and interpret feedback effectively. this skill is important for roles in management and education, as it fosters growth, improves performance, and enhances team dynamics.
Complex Listening Strategies
Complex Listening Strategies involve actively interpreting and analyzing nuanced verbal and non-verbal cues. This skill is important for roles in counseling, negotiation, and leadership, as it fosters effective communication and understanding.
Paraphrasing Techniques
Paraphrasing Techniques involve rewording text while retaining its original meaning. This skill is important for roles in writing, editing, and communication, ensuring clarity and originality.
Summarization Skills
Summarization Skills involve distilling complex information into concise, clear summaries. This skill is important for roles like analysts and writers, enhancing communication and decision-making.
Internal vs. External Barriers
Internal Vs. External Barriers refers to the ability to identify and navigate obstacles within an organization (internal) and those from outside (external). this skill is important for roles in project management and communication, as it enhances problem-solving and fosters collaboration, ensuring successful outcomes despite challenges.
Active vs. Passive Listening
Active Vs. Passive Listening involves fully engaging with the speaker, asking questions, and providing feedback, while passive listening is more about hearing without engagement. this skill is important for roles in communication, counseling, and management, as it fosters understanding, builds trust, and enhances collaboration.

What Your Team Will Achieve After This Training

Evaluate feedback received during conversations
Formulate strategies to handle complex listening situations
Construct effective paraphrasing and summarization techniques
Compare and differentiate between internal and external barriers to listening
Understand the fundamental differences between active listening and passive hearing
Analyze various listening behaviors to identify and rectify personal communication barriers and habits

Topics & Program Outline

The curriculum is organized into focused modules built by industry experts and delivered virtually or on-premise. Interactive sessions reflect the evolving demands of the workplace, keeping the learning both relevant and practical.

Introduction to Active Listening

What is communication?
- Elements of effective communication
- Verbal vs. Non-verbal communication
- Importance of effective communication in personal and professional life
The communication cycle
- The sender and receiver model
- Barriers in communication
- Feedback mechanism
Part 1: Invite and inform
- Creating open lines of communication
- Techniques for effective information sharing
Part 2: Listen
- Difference between hearing and listening
- Importance of active participation in conversations
Active listening
- Definition and importance
- Steps in active listening
- Advantages of active listening

Stages of Listening

Introduction
- Importance of stages in listening
- Listening vs. Hearing
Clarification
- Asking open-ended questions
- Avoiding assumptions
Paraphrase
- Repeating in own words
- Checking for understanding
Reflection
- Emotions and feelings acknowledgment
Summarization
- Condensing information
- Ensuring key points are covered
Practice and role-plays
- Scenarios for practice
- Feedback mechanism

Listening Behaviour & Models

Common listening behavior
- Identifying different behaviors
- Impact on communication
Combative listening
- Listening to disagree
- Recognizing and avoiding
Passive listening
- Effects and limitations
Empathetic listening
- Benefits and techniques
The HURIER model
- Breaking down the six-step model
Application and techniques
- Real-life scenarios
- Implementing the HURIER model

Types of Listening

Introduction & self-assessment
- Identifying personal listening styles
Appreciative
- Listening for enjoyment
Empathetic
- Listening with emotion and feeling
Comprehensive
- Listening for understanding
Critical
- Listening for evaluation and analysis
Case-study and discussion
- Real-life situations
- Group discussion and analysis

Listening with Empathy

Stated and unstated needs
- Recognizing verbal cues
- Interpreting non-verbal cues
Listening without judgment
- Techniques and importance
Sharing
- Effective feedback
Workplace application
- Implementing empathetic listening at work
Self-assessment
- Evaluating personal empathy levels

Internal Barriers to Listening

Introduction to listening barriers
- What are barriers and why do they exist?
Psychological barriers
- Prejudices and biases
Personalizing
- Making conversations about oneself
Attitudinal barriers
- Fixed mindset and its impact
Curiosity & questioning
- Positive curiosity in conversations
Ways to overcome internal barriers
- Techniques and best practices

External Barriers to Listening

Language barriers
- Dialects and accents
Physiological barriers
- Hearing impairments
Physical barriers
- Noise and distractions
Techniques to overcome external barriers
- Active efforts and tools

Accents and Ethnicities

Tip of the ice-berg
- Delving deeper than surface assumptions
Key words
- Importance in cross-cultural conversations
Listen to understand
- Avoiding stereotypes
Global communication
- Communicating in a globalized world
Cross-cultural conversations
- Understanding and appreciating differences

Who Should Attend?

This program suits professionals at many levels across the organization, including:

Team Leaders
Supervisors
Customer Service Representatives
Sales Representatives
HR Officers
Client Relations Officers
Team Coordinators
Sales Engineers
Call Center Agents
Account Executives
Technical Support Specialists
Relationship Managers

What are the Prerequisites?

The Active Listening training course does not require any prerequisites. It can be taken by professionals from any background.

Request a Quote for your Corporate Training Requirements

Delivering Training for Organizations across 100 Countries and 10+ Languages

Choose the Format That Fits Your Team

We design training your teams actually engage with, and deliver it the way that suits you best. Through a vetted global trainer network, Edstellar runs sessions in 10+ languages with consistent quality anywhere.

Virtual / online: expert-led live sessions delivered anywhere, with consistency and easy scheduling.

We deliver anywhere worldwide

Standardized content for consistent outcomes

Join from own workspace, no travel

We scale to large groups across sites

Interactive tools keep remote learners engaged

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On-site (in-house): immersive, instructor-led learning at your office.

Our trainers run face-to-face at your office

We tailor setup/content to your workplace and tools

Group exercises drive collaboration

Live demos + hands-on practice

Direct trainer access to clarify doubts

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Off-site: focused, instructor-led group learning away from everyday workplace distractions.

We host your teams at a venue of your preferred choice

Built-in group activities for bonding

Full uninterrupted schedule for focus/retention

Boosts morale and signals commitment

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What Sets Edstellar Apart

Experienced Trainers

Our trainers are drawn from a vetted global network and bring years of industry expertise, keeping every session practical and impactful.

Proven Quality

With a strong global track record, Edstellar is known for quality and engaging delivery.

Industry-Relevant Curriculum

Our programs are built by experts to match the demands of today's industry.

Fully Customizable

Every program can be tailored to your organization's goals.

Comprehensive Support

We provide pre- and post-session support for a complete learning experience.

Global Multi-Location & Multilingual Training Delivery

We deliver in multiple languages to support diverse global teams.

Hear from Organizations We've Trained

"This Active Listening course was exactly what I needed to advance my career. As a Senior Software Engineer, mastering industry best practices has become crucial for my success. The in-depth coverage of frameworks I use daily. The knowledge gained has been immediately applicable to mission-critical projects and initiatives. The real-world examples and deep dive into hands-on exercises were particularly valuable for my professional growth.”

Betty Crawford

Senior Software Engineer,

Enterprise Software Development Firm

"This Active Listening course transformed my approach to professional expertise solutions. The comprehensive modules on real-world case studies were invaluable for our enterprise projects. I can now confidently implement advanced methodologies client requirements. The deep coverage of practical simulations gave me advanced skills I immediately applied to This expertise enabled us to secure a transformative contract with a Fortune 100 organization.”

Cian Doyle

Senior Software Engineer,

Technology Consulting Services Company

"The Active Listening training gave our team advanced strategic frameworks expertise that revolutionized our technical mastery approach. As a Senior Software Engineer, understanding interactive labs and hands-on exercises has been across our entire portfolio. We reduced operational costs by 40% while simultaneously improving service quality standards. This training has become foundational to our team's strategic capabilities and continued growth.”

Nalini Shanmugam

Senior Software Engineer,

Digital Innovation Platform

“Edstellar’s Behavioral training programs have made a remarkable difference in how our teams communicate, collaborate, and present themselves in the workplace. The sessions are highly practical, engaging, and tailored to real-world scenarios, helping employees build confidence, strengthen interpersonal skills, and demonstrate noticeably higher levels of professionalism across the organization.”

Ritika Sharma

HR Business Partner,

A Global Professional Services Company

Recognition That Motivates Your Team

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

We have Expert Trainers to Meet Your Active Listening Training Needs

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

Amit

Bengaluru, India

Trainer since

August 1, 2010

Saikarruna

Chennai, India

Trainer since

October 1, 2010

Chitrangda

Rajsamand, India

Trainer since

March 1, 2019

Arpitha

Bengaluru, India

Trainer since

February 1, 2018

Sudipta

Thane, India

Trainer since

September 1, 2014

Corporate Active Listening Training Course

Drive Team Excellence with Active Listening Corporate Training

Skills Your Employees Will Gain

What Your Team Will Achieve After This Training

Topics & Program Outline

Introduction to Active Listening

Stages of Listening

Listening Behaviour & Models

Types of Listening

Listening with Empathy

Internal Barriers to Listening

External Barriers to Listening

Accents and Ethnicities

Who Should Attend?

What are the Prerequisites?

Choose the Format That Fits Your Team

Get a Proposal Shaped to Your Needs

What Sets Edstellar Apart

Experienced Trainers

Proven Quality

Industry-Relevant Curriculum

Fully Customizable

Comprehensive Support

Global Multi-Location & Multilingual Training Delivery

Hear from Organizations We've Trained

Recognition That Motivates Your Team

We have Expert Trainers to Meet Your Active Listening Training Needs

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