Corporate Active Listening Training Course

Edstellar's Active Listening instructor-led training course empowers professionals with the skills essential for effective communication in professional and personal settings. It covers the principles of active listening and the distinction between passive hearing and genuine comprehension. Empower the workforce to foster better relationships.

Duration

6 - 8 hrs

Delivery Type

Instructor-led Group Training
(Virtual / On-site / Off-site)

Training Available in

10 Languages

Multiple Locations

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About Learning Outcomes Key Benefits Course Outline Target Audience Training Modes Certificate Trainers Request a Training Quote

Drive Team Excellence with Active Listening Corporate Training

Empower your teams with expert-led on-site, off-site, and virtual Active Listening Training through Edstellar, a premier corporate training provider for organizations globally. Designed to meet your specific training needs, this group training program ensures your team is primed to drive your business goals. Help your employees build lasting capabilities that translate into real performance gains.

Active listening is a communication technique that requires the listener to fully concentrate, comprehend, respond, and remember what is being said. The process often involves observing the speaker's behavior and body language. The ability to interpret and understand these non-verbal cues allows the listener to comprehend the speaker's message better.

Edstellar's virtual/onsite Active Listening course addresses the nuances of listening across different cultures and accents, a crucial skill in today's globalized workplace. It resolves conflicts amicably and boosts collaboration in their respective environments. The Active Listening instructor-led training course provides insights into responding appropriately while ensuring the speaker feels valued and understood.

Get Customized Expert-led Training for Your Teams

Customized Training Delivery

Scale Your Training: Small to Large Teams

In-person Onsite, Live Virtual or Hybrid Training Modes

Plan from 2000+ Industry-ready Training Programs

Experience Hands-On Learning from Industry Experts

Delivery Capability Across 100+ Countries & 10+ Languages

Key Skills Employees Gain from instructor-led Active Listening Training

Active Listening skills corporate training will enable teams to effectively apply their learnings at work.

Feedback Evaluation
Feedback Evaluation is the ability to assess and interpret feedback effectively. this skill is important for roles in management and education, as it fosters growth, improves performance, and enhances team dynamics.
Complex Listening Strategies
Complex Listening Strategies involve actively interpreting and analyzing nuanced verbal and non-verbal cues. This skill is important for roles in counseling, negotiation, and leadership, as it fosters effective communication and understanding.
Paraphrasing Techniques
Paraphrasing Techniques involve rewording text while retaining its original meaning. This skill is important for roles in writing, editing, and communication, ensuring clarity and originality.
Summarization Skills
Summarization Skills involve distilling complex information into concise, clear summaries. This skill is important for roles like analysts and writers, enhancing communication and decision-making.
Internal vs. External Barriers
Internal Vs. External Barriers refers to the ability to identify and navigate obstacles within an organization (internal) and those from outside (external). this skill is important for roles in project management and communication, as it enhances problem-solving and fosters collaboration, ensuring successful outcomes despite challenges.
Active vs. Passive Listening
Active Vs. Passive Listening involves fully engaging with the speaker, asking questions, and providing feedback, while passive listening is more about hearing without engagement. this skill is important for roles in communication, counseling, and management, as it fosters understanding, builds trust, and enhances collaboration.

Key Learning Outcomes of Active Listening Training Workshop for Employees

Upon completing Edstellar’s Active Listening workshop, employees will gain valuable, job-relevant insights and develop the confidence to apply their learning effectively in the professional environment.

Evaluate feedback received during conversations
Formulate strategies to handle complex listening situations
Construct effective paraphrasing and summarization techniques
Compare and differentiate between internal and external barriers to listening
Understand the fundamental differences between active listening and passive hearing
Analyze various listening behaviors to identify and rectify personal communication barriers and habits

Key Benefits of the Active Listening Group Training

Attending our Active Listening group training classes provides your team with a powerful opportunity to build skills, boost confidence, and develop a deeper understanding of the concepts that matter most. The collaborative learning environment fosters knowledge sharing and enables employees to translate insights into actionable work outcomes.

Teams equipped with active listening skills collaborate better
Active listening facilitates a deeper understanding of varying perspectives
Active listening training promotes clearer and more effective communication
Employees trained in active listening can better understand and address customer needs
When employees feel heard and understood, they are more engaged, motivated, and committed

Topics and Outline of Active Listening Training

Our virtual and on-premise Active Listening training curriculum is structured into focused modules developed by industry experts. This training for organizations provides an interactive learning experience that addresses the evolving demands of the workplace, making it both relevant and practical.

Introduction to Active Listening

What is communication?
- Elements of effective communication
- Verbal vs. Non-verbal communication
- Importance of effective communication in personal and professional life
The communication cycle
- The sender and receiver model
- Barriers in communication
- Feedback mechanism
Part 1: Invite and inform
- Creating open lines of communication
- Techniques for effective information sharing
Part 2: Listen
- Difference between hearing and listening
- Importance of active participation in conversations
Active listening
- Definition and importance
- Steps in active listening
- Advantages of active listening

Stages of Listening

Introduction
- Importance of stages in listening
- Listening vs. Hearing
Clarification
- Asking open-ended questions
- Avoiding assumptions
Paraphrase
- Repeating in own words
- Checking for understanding
Reflection
- Emotions and feelings acknowledgment
Summarization
- Condensing information
- Ensuring key points are covered
Practice and role-plays
- Scenarios for practice
- Feedback mechanism

Listening Behaviour & Models

Common listening behavior
- Identifying different behaviors
- Impact on communication
Combative listening
- Listening to disagree
- Recognizing and avoiding
Passive listening
- Effects and limitations
Empathetic listening
- Benefits and techniques
The HURIER model
- Breaking down the six-step model
Application and techniques
- Real-life scenarios
- Implementing the HURIER model

Types of Listening

Introduction & self-assessment
- Identifying personal listening styles
Appreciative
- Listening for enjoyment
Empathetic
- Listening with emotion and feeling
Comprehensive
- Listening for understanding
Critical
- Listening for evaluation and analysis
Case-study and discussion
- Real-life situations
- Group discussion and analysis

Listening with Empathy

Stated and unstated needs
- Recognizing verbal cues
- Interpreting non-verbal cues
Listening without judgment
- Techniques and importance
Sharing
- Effective feedback
Workplace application
- Implementing empathetic listening at work
Self-assessment
- Evaluating personal empathy levels

Internal Barriers to Listening

Introduction to listening barriers
- What are barriers and why do they exist?
Psychological barriers
- Prejudices and biases
Personalizing
- Making conversations about oneself
Attitudinal barriers
- Fixed mindset and its impact
Curiosity & questioning
- Positive curiosity in conversations
Ways to overcome internal barriers
- Techniques and best practices

External Barriers to Listening

Language barriers
- Dialects and accents
Physiological barriers
- Hearing impairments
Physical barriers
- Noise and distractions
Techniques to overcome external barriers
- Active efforts and tools

Accents and Ethnicities

Tip of the ice-berg
- Delving deeper than surface assumptions
Key words
- Importance in cross-cultural conversations
Listen to understand
- Avoiding stereotypes
Global communication
- Communicating in a globalized world
Cross-cultural conversations
- Understanding and appreciating differences

Who Can Take the Active Listening Training Course

The Active Listening training program can also be taken by professionals at various levels in the organization.

Team Leaders
Supervisors
Customer Service Representatives
Sales Representatives
HR Officers
Client Relations Officers
Team Coordinators
Sales Engineers
Call Center Agents
Account Executives
Technical Support Specialists
Relationship Managers

Prerequisites for Active Listening Training

The Active Listening training course does not require any prerequisites. It can be taken by professionals from any background.

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Delivering Training for Organizations across 100 Countries and 10+ Languages

Corporate Group Training Delivery Modes
for Active Listening Training

At Edstellar, we understand the importance of impactful and engaging training for employees. As a leading Active Listening training provider, we ensure the training is more interactive by offering Face-to-Face onsite/in-house or virtual/online sessions for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

Edstellar's Active Listening virtual/online training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations

The consistent training quality ensures uniform learning outcomes

Participants can attend training in their own space without the need for traveling

Organizations can scale learning by accommodating large groups of participants

Interactive tools can be used to enhance learning engagement

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Edstellar's Active Listening inhouse training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction

Workplace environment can be tailored to learning requirements

Team collaboration and knowledge sharing improves training effectiveness

Demonstration of processes for hands-on learning and better understanding

Participants can get their doubts clarified and gain valuable insights through direct interaction

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Edstellar's Active Listening offsite group training offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement

Team bonding can be improved through activities

Dedicated schedule for training away from office set up can improve learning effectiveness

Boosts employee morale and reflects organization's commitment to employee development

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Edstellar: Your Go-to Active Listening Training Company

Experienced Trainers

Our trainers bring years of industry expertise to ensure the training is practical and impactful.

Quality Training

With a strong track record of delivering training worldwide, Edstellar maintains its reputation for its quality and training engagement.

Industry-Relevant Curriculum

Our course is designed by experts and is tailored to meet the demands of the current industry.

Customizable Training

Our course can be customized to meet the unique needs and goals of your organization.

Comprehensive Support

We provide pre and post training support to your organization to ensure a complete learning experience.

Multilingual Training Capabilities

We offer training in multiple languages to cater to diverse and global teams.

Testimonials

What Our Clients Say

We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

"This Active Listening course was exactly what I needed to advance my career. As a Senior Software Engineer, mastering industry best practices has become crucial for my success. The in-depth coverage of frameworks I use daily. The knowledge gained has been immediately applicable to mission-critical projects and initiatives. The real-world examples and deep dive into hands-on exercises were particularly valuable for my professional growth.”

Betty Crawford

Senior Software Engineer,

Enterprise Software Development Firm

"This Active Listening course transformed my approach to professional expertise solutions. The comprehensive modules on real-world case studies were invaluable for our enterprise projects. I can now confidently implement advanced methodologies client requirements. The deep coverage of practical simulations gave me advanced skills I immediately applied to This expertise enabled us to secure a transformative contract with a Fortune 100 organization.”

Cian Doyle

Senior Software Engineer,

Technology Consulting Services Company

"The Active Listening training gave our team advanced strategic frameworks expertise that revolutionized our technical mastery approach. As a Senior Software Engineer, understanding interactive labs and hands-on exercises has been across our entire portfolio. We reduced operational costs by 40% while simultaneously improving service quality standards. This training has become foundational to our team's strategic capabilities and continued growth.”

Nalini Shanmugam

Senior Software Engineer,

Digital Innovation Platform

“Edstellar’s Behavioral training programs have made a remarkable difference in how our teams communicate, collaborate, and present themselves in the workplace. The sessions are highly practical, engaging, and tailored to real-world scenarios, helping employees build confidence, strengthen interpersonal skills, and demonstrate noticeably higher levels of professionalism across the organization.”

Ritika Sharma

HR Business Partner,

A Global Professional Services Company

Get Your Team Members Recognized with Edstellar’s Course Certificate

Upon successful completion of the training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

We have Expert Trainers to Meet Your Active Listening Training Needs

The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

Amit

Bengaluru, India

Trainer since

August 1, 2010

Saikarruna

Chennai, India

Trainer since

October 1, 2010

Behavioral Soft Skills Trainer in Rajsamand

Chitrangda

Rajsamand, India

Trainer since

March 1, 2019

Management Development Program Trainer in Bengaluru

Arpitha

Bengaluru, India

Trainer since

February 1, 2018

Stress Management & Interview Skills Trainer in Thane

Sudipta

Thane, India

Trainer since

September 1, 2014

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Edstellar is a one-stop instructor-led corporate training and coaching solution that addresses organizational upskilling and talent transformation needs globally. Edstellar offers 2000+ tailored programs across disciplines that include Technical, Behavioral, Management, Compliance, Leadership and Social Impact.

Corporate Active Listening Training Course

Drive Team Excellence with Active Listening Corporate Training

Key Skills Employees Gain from instructor-led Active Listening Training

Key Learning Outcomes of Active Listening Training Workshop for Employees

Key Benefits of the Active Listening Group Training

Topics and Outline of Active Listening Training

Introduction to Active Listening

Stages of Listening

Listening Behaviour & Models

Types of Listening

Listening with Empathy

Internal Barriers to Listening

External Barriers to Listening

Accents and Ethnicities

Who Can Take the Active Listening Training Course

Prerequisites for Active Listening Training

Corporate Group Training Delivery Modes for Active Listening Training

Explore Our Customized Pricing Package forActive Listening Corporate Training

Edstellar: Your Go-to Active Listening Training Company

Experienced Trainers

Quality Training

Industry-Relevant Curriculum

Customizable Training

Comprehensive Support

Multilingual Training Capabilities

What Our Clients Say

Get Your Team Members Recognized with Edstellar’s Course Certificate

We have Expert Trainers to Meet Your Active Listening Training Needs

Other Related Corporate Training Courses

Explore More Courses

Corporate Group Training Delivery Modes
for Active Listening Training

Explore Our Customized Pricing Package for
Active Listening Corporate Training