Active Listening Corporate Training Course

Edstellar's Active Listening instructor-led training course empowers professionals with the skills essential for effective communication in professional and personal settings. It covers the principles of active listening and the distinction between passive hearing and genuine comprehension. Empower the workforce to foster better relationships.

6 - 8 hrs

Instructor-led (On-site/Virtual)

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About Learning Outcomes Benefits Course Outline Pricing Target Audience Pre-Requisites Trainers

Drive Team Excellence with Active Listening Corporate Training

On-site or Online Active Listening Training - Get the best Active Listening training from top-rated instructors to upskill your teams.

Active listening is a communication technique that requires the listener to fully concentrate, comprehend, respond, and remember what is being said. The process often involves observing the speaker's behavior and body language. The ability to interpret and understand these non-verbal cues allows the listener to comprehend the speaker's message better.

Edstellar's virtual/onsite Active Listening course addresses the nuances of listening across different cultures and accents, a crucial skill in today's globalized workplace. It resolves conflicts amicably and boosts collaboration in their respective environments. The Active Listening instructor-led training course provides insights into responding appropriately while ensuring the speaker feels valued and understood.

Active Listening Training for Employees: Key Learning Outcomes

Develop essential skills from industry-recognized Active Listening training providers. The course includes the following key learning outcomes:

Evaluate feedback received during conversations
Formulate strategies to handle complex listening situations
Construct effective paraphrasing and summarization techniques
Compare and differentiate between internal and external barriers to listening
Understand the fundamental differences between active listening and passive hearing
Analyze various listening behaviors to identify and rectify personal communication barriers and habits

Key Benefits of the Training

Teams equipped with active listening skills collaborate better
Active listening facilitates a deeper understanding of varying perspectives
Active listening training promotes clearer and more effective communication
Employees trained in active listening can better understand and address customer needs
When employees feel heard and understood, they are more engaged, motivated, and committed

Active Listening Training Topics and Outline

This Active Listening Training curriculum is meticulously designed by industry experts according to the current industry requirements and standards. The program provides an interactive learning experience that focuses on the dynamic demands of the field, ensuring relevance and applicability.

Introduction to Active Listening

What is communication?
- Elements of effective communication
- Verbal vs. Non-verbal communication
- Importance of effective communication in personal and professional life
The communication cycle
- The sender and receiver model
- Barriers in communication
- Feedback mechanism
Part 1: Invite and inform
- Creating open lines of communication
- Techniques for effective information sharing
Part 2: Listen
- Difference between hearing and listening
- Importance of active participation in conversations
Active listening
- Definition and importance
- Steps in active listening
- Advantages of active listening

Stages of Listening

Introduction
- Importance of stages in listening
- Listening vs. Hearing
Clarification
- Asking open-ended questions
- Avoiding assumptions
Paraphrase
- Repeating in own words
- Checking for understanding
Reflection
- Emotions and feelings acknowledgment
Summarization
- Condensing information
- Ensuring key points are covered
Practice and role-plays
- Scenarios for practice
- Feedback mechanism

Listening Behaviour & Models

Common listening behavior
- Identifying different behaviors
- Impact on communication
Combative listening
- Listening to disagree
- Recognizing and avoiding
Passive listening
- Effects and limitations
Empathetic listening
- Benefits and techniques
The HURIER model
- Breaking down the six-step model
Application and techniques
- Real-life scenarios
- Implementing the HURIER model

Types of Listening

Introduction & self-assessment
- Identifying personal listening styles
Appreciative
- Listening for enjoyment
Empathetic
- Listening with emotion and feeling
Comprehensive
- Listening for understanding
Critical
- Listening for evaluation and analysis
Case-study and discussion
- Real-life situations
- Group discussion and analysis

Listening with Empathy

Stated and unstated needs
- Recognizing verbal cues
- Interpreting non-verbal cues
Listening without judgment
- Techniques and importance
Sharing
- Effective feedback
Workplace application
- Implementing empathetic listening at work
Self-assessment
- Evaluating personal empathy levels

Internal Barriers to Listening

Introduction to listening barriers
- What are barriers and why do they exist?
Psychological barriers
- Prejudices and biases
Personalizing
- Making conversations about oneself
Attitudinal barriers
- Fixed mindset and its impact
Curiosity & questioning
- Positive curiosity in conversations
Ways to overcome internal barriers
- Techniques and best practices

External Barriers to Listening

Language barriers
- Dialects and accents
Physiological barriers
- Hearing impairments
Physical barriers
- Noise and distractions
Techniques to overcome external barriers
- Active efforts and tools

Accents and Ethnicities

Tip of the ice-berg
- Delving deeper than surface assumptions
Key words
- Importance in cross-cultural conversations
Listen to understand
- Avoiding stereotypes
Global communication
- Communicating in a globalized world
Cross-cultural conversations
- Understanding and appreciating differences

This Corporate Training for Active Listening is ideal for:

What Sets Us Apart?

Active Listening Corporate Training Prices

Elevate your team's Active Listening skills with our Active Listening corporate training course. Choose from transparent pricing options tailored to your needs. Whether you have a training requirement for a small group or for large groups, our training solutions have you covered.

Request for a quote to know about our Active Listening corporate training cost and plan the training initiative for your teams. Our cost-effective Active Listening training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Active Listening training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

This Corporate Training for Active Listening is ideal for:

Active Listening training course is for the job roles such as medical professionals, customer support agents, sales representatives, HR managers, project managers, legal professionals, marketing professionals, real estate agents, team leads, supervisors, counselors, therapists, journalists and reporters, and negotiators with the principles of active listening.

Prerequisites for Active Listening Training

The Active Listening training course does not require any prerequisites. It can be taken by professionals from any background.

Assess the Training Effectiveness

Bringing you the Best Active Listening Trainers in the Industry

The instructor-led Active Listening Training training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Active Listening practices.

Arpitha

Bengaluru, India

Trainer since

February, 2018

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Sudipta

Thane, India

Trainer since

September, 2014

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Chitrangda

Rajsamand, India

Trainer since

March, 2019

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Saikarruna

Chennai, India

Trainer since

October, 2010

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