Drive Team Excellence with Active Listening Corporate Training

Empower your teams with expert-led on-site/in-house or virtual/online Active Listening Training through Edstellar, a premier corporate training company for organizations globally. Our tailored Active Listening corporate training course equips your employees with the skills, knowledge, and cutting-edge tools needed for success. Designed to meet your specific needs, this Active Listening group training program ensures your team is primed to drive your business goals. Transform your workforce into a beacon of productivity and efficiency.

Active listening is a communication technique that requires the listener to fully concentrate, comprehend, respond, and remember what is being said. The process often involves observing the speaker's behavior and body language. The ability to interpret and understand these non-verbal cues allows the listener to comprehend the speaker's message better.

Edstellar's virtual/onsite Active Listening course addresses the nuances of listening across different cultures and accents, a crucial skill in today's globalized workplace. It resolves conflicts amicably and boosts collaboration in their respective environments. The Active Listening instructor-led training course provides insights into responding appropriately while ensuring the speaker feels valued and understood.

Key Skills Employees Gain from Active Listening Training

Active Listening skills corporate training will enable teams to effectively apply their learnings at work.

  • Feedback Evaluation
  • Complex Listening Strategies
  • Paraphrasing Techniques
  • Summarization Skills
  • Internal vs. External Barriers
  • Active vs. Passive Listening

Key Learning Outcomes of Active Listening Training

Edstellar’s Active Listening training for employees will not only help your teams to acquire fundamental skills but also attain invaluable learning outcomes, enhancing their proficiency and enabling application of knowledge in a professional environment. By completing our Active Listening workshop, teams will to master essential Active Listening and also focus on introducing key concepts and principles related to Active Listening at work.

Employees who complete Active Listening training will be able to:

  • Evaluate feedback received during conversations
  • Formulate strategies to handle complex listening situations
  • Construct effective paraphrasing and summarization techniques 
  • Compare and differentiate between internal and external barriers to listening
  • Understand the fundamental differences between active listening and passive hearing
  • Analyze various listening behaviors to identify and rectify personal communication barriers and habits

Key Benefits of the Active Listening Corporate Training

Attending our Active Listening classes tailored for corporations offers numerous advantages. Through our on-site/in-house or virtual/online Active Listening training classes, participants will gain confidence and comprehensive insights, enhance their skills, and gain a deeper understanding of Active Listening.

  • Teams equipped with active listening skills collaborate better
  • Active listening facilitates a deeper understanding of varying perspectives
  • Active listening training promotes clearer and more effective communication
  • Employees trained in active listening can better understand and address customer needs
  • When employees feel heard and understood, they are more engaged, motivated, and committed

Topics and Outline of Active Listening Training

Our virtual and on-premise Active Listening training curriculum is divided into multiple modules designed by industry experts. This Active Listening training for organizations provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical.

  1. What is communication?
    • Elements of effective communication
    • Verbal vs. Non-verbal communication
    • Importance of effective communication in personal and professional life
  2. The communication cycle
    • The sender and receiver model
    • Barriers in communication
    • Feedback mechanism
  3. Part 1: Invite and inform
    • Creating open lines of communication
    • Techniques for effective information sharing
  4. Part 2: Listen
    • Difference between hearing and listening
    • Importance of active participation in conversations
  5. Active listening
    • Definition and importance
    • Steps in active listening
    • Advantages of active listening
  1. Introduction
    • Importance of stages in listening
    • Listening vs. Hearing
  2. Clarification
    • Asking open-ended questions
    • Avoiding assumptions
  3. Paraphrase
    • Repeating in own words
    • Checking for understanding
  4. Reflection
    • Emotions and feelings acknowledgment
  5. Summarization
    • Condensing information
    • Ensuring key points are covered
  6. Practice and role-plays
    • Scenarios for practice
    • Feedback mechanism
  1. Common listening behavior
    • Identifying different behaviors
    • Impact on communication
  2. Combative listening
    • Listening to disagree
    • Recognizing and avoiding
  3. Passive listening
    • Effects and limitations
  4. Empathetic listening
    • Benefits and techniques
  5. The HURIER model
    • Breaking down the six-step model
  6. Application and techniques
    • Real-life scenarios
    • Implementing the HURIER model
  1. Introduction & self-assessment
    • Identifying personal listening styles
  2. Appreciative
    • Listening for enjoyment
  3. Empathetic
    • Listening with emotion and feeling
  4. Comprehensive
    • Listening for understanding
  5. Critical
    • Listening for evaluation and analysis
  6. Case-study and discussion
    • Real-life situations
    • Group discussion and analysis
  1. Stated and unstated needs
    • Recognizing verbal cues
    • Interpreting non-verbal cues
  2. Listening without judgment
    • Techniques and importance
  3. Sharing
    • Effective feedback
  4. Workplace application
    • Implementing empathetic listening at work
  5. Self-assessment
    • Evaluating personal empathy levels
  1. Introduction to listening barriers
    • What are barriers and why do they exist?
  2. Psychological barriers
    • Prejudices and biases
  3. Personalizing
    • Making conversations about oneself
  4. Attitudinal barriers
    • Fixed mindset and its impact
  5. Curiosity & questioning
    • Positive curiosity in conversations
  6. Ways to overcome internal barriers
    • Techniques and best practices
  1. Language barriers
    • Dialects and accents
  2. Physiological barriers
    • Hearing impairments
  3. Physical barriers
    • Noise and distractions
  4. Techniques to overcome external barriers
    • Active efforts and tools
  1. Tip of the ice-berg
    • Delving deeper than surface assumptions
  2. Key words
    • Importance in cross-cultural conversations
  3. Listen to understand
    • Avoiding stereotypes
  4. Global communication
    • Communicating in a globalized world
  5. Cross-cultural conversations
    • Understanding and appreciating differences

Target Audience for Active Listening Training Course

Active Listening training course is for the job roles such as medical professionals, customer support agents, sales representatives, HR managers, project managers, legal professionals, marketing professionals, real estate agents, team leads, supervisors, counselors, therapists, journalists and reporters, and negotiators with the principles of active listening.

The Active Listening training program can also be taken by professionals at various levels in the organization.

  • Active Listening training for managers
  • Active Listening training for staff
  • Active Listening training for leaders
  • Active Listening training for executives
  • Active Listening training for workers
  • Active Listening training for businesses
  • Active Listening training for beginners
  • Active Listening group training
  • Active Listening training for teams
  • Active Listening short course

Prerequisites for Active Listening Training

The Active Listening training course does not require any prerequisites. It can be taken by professionals from any background.

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Corporate Training Delivery Modes
for Active Listening Training

At Edstellar, we understand the importance of impactful and engaging training for employees. To ensure the training is more interactive, we offer Face-to-Face onsite/in-house or virtual/online for companies. This approach has proven to be effective, outcome-oriented, and produces a well-rounded training experience for your teams.

 Virtual trainig

Our virtual training sessions bring expert-led, high-quality training to your teams anywhere, ensuring consistency and seamless integration into their schedules.

With global reach, your employees can get trained from various locations
The consistent training quality ensures uniform learning outcomes
Participants can attend training in their own space without the need for traveling
Organizations can scale learning by accommodating large groups of participants
Interactive tools can be used to enhance learning engagement
 On-site trainig

Edstellar's onsite training delivers immersive and insightful learning experiences right in the comfort of your office.

Higher engagement and better learning experience through face-to-face interaction
Workplace environment can be tailored to learning requirements
Team collaboration and knowledge sharing improves training effectiveness
Demonstration of processes for hands-on learning and better understanding
Participants can get their doubts clarified and gain valuable insights through direct interaction
 Off-site trainig

Edstellar's off-site training programs offer a unique opportunity for teams to immerse themselves in focused and dynamic learning environments away from their usual workplace distractions.

Distraction-free environment improves learning engagement
Team bonding can be improved through activities
Dedicated schedule for training away from office set up can improve learning effectiveness
Boosts employee morale and reflects organization's commitment to employee development

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Active Listening Corporate Training

Elevate your team's performance with our customized Active Listening training. Find transparent pricing options to match your training needs. Start maximizing your team's potential now.

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        What Our Clients Say

        We pride ourselves on delivering exceptional training solutions. Here's what our clients have to say about their experiences with Edstellar.

        "Edstellar's IT Service Management training has been transformative. Our IT teams have seen significant improvements through multiple courses delivered at our office by expert trainers. Excellent feedback has prompted us to extend the training to other teams."

        Liam Anderson
        HR Head,
        A Global Technology Company

        "Edstellar's quality and process improvement training courses have been fantastic for our team of quality engineers, process engineers and production managers. It’s helped us improve quality and streamline manufacturing processes. Looking ahead, we’re excited about taking advanced courses in quality management, and project management, to keep improving in the upcoming months."

        David Park
        Operational Manager,
        A Global High-Tech Engineering and Manufacturing Company

        "Partnering with Edstellar for web development training was crucial for our project requirements. The training has equipped our developers with the necessary skills to excel in these technologies. We're excited about the improved productivity and quality in our projects and plan to continue with advanced courses."

        Carlos Fernandez
        Technical lead,
        Global e-Learning Company

        "Partnering with Edstellar for onsite ITSM training courses was transformative. The training was taken by around 80 IT service managers, project managers, and operations managers, over 6 months. This has significantly improved our service delivery and standardized our processes. We’ve planned the future training sessions with the company."

        Ewan MacLeod
        IT Director,
        Innovative IT Company

        "Partnering with Edstellar for onsite training has made a major impact on our team. Our team, including quality assurance, customer support, and finance professionals have greatly benefited. We've completed three training sessions, and Edstellar has proven to be a reliable training partner. We're excited for future sessions."

        Rajesh Mehta
        Operational Manager,
        Sustainable Mobility Company

        "Edstellar's online training on quality management was excellent for our quality engineers and plant managers. The scheduling and coordination of training sessions was smooth. The skills gained have been successfully implemented at our plant, enhancing our operations. We're looking forward to future training sessions."

        David Harris
        Head of Quality Assurance,
        Leading IT Services Company

        "Edstellar's online AI and Robotics training was fantastic for our 15 engineers and technical specialists. The expert trainers and flexible scheduling across different time zones were perfect for our global team. We're thrilled with the results and look forward to future sessions."

        John Smith
        Head of Technology Development,
        Defense Technology Company

        "Edstellar's onsite process improvement training was fantastic for our team of 20 members, including managers from manufacturing, and supply chain management. The innovative approach, and comprehensive case studies with real-life examples were highly appreciated. We're excited about the skills gained and look forward to future training."

        James Carter
        Head of Operations,
        Global Food Company

        "Edstellar's professional development training courses were fantastic for our 50+ team members, including developers, project managers, and consultants. The multiple online sessions delivered over several months were well-coordinated, and the trainer's methodologies were highly effective. We're excited to continue our annual training with Edstellar."

        John Davis
        Head of Training and Development,
        Leading Tech Consultancy

        "Edstellar's IT service management training for our 30 team members, including IT managers, support staff, and network engineers, was outstanding. The onsite sessions conducted over three months were well-organized, and it helped our team take the exams. We are happy about the training and look forward to future collaborations."

        John Roberts
        Head of IT Operations,
        Leading Broadband Provider

        "Edstellar's office productivity training for our 40+ executives, including project managers and business analysts, was exceptional. The onsite sessions were well-organized, teaching effective tool use with practical approaches and relevant case studies. Everyone was delighted with the training, and we're eager for more future sessions."

        Andrew Scott
        Head of Training and Development,
        Leading Real Estate Firm

        "Edstellar's quality management training over 8 months for our 15+ engineers and quality control specialists was outstanding. The courses addressed our need for improved diagnostic solutions, and the online sessions were well-organized and effectively managed. We're thrilled with the results and look forward to more."

        Olivia Martin
        Head of Quality Assurance,
        Innovative Diagnostics Solutions Provider

        "Edstellar's digital marketing training for our small team of 10, including content writers, SEO analysts, and digital marketers, was exactly what we needed. The courses delivered over a few months addressed our SEO needs, and the online sessions were well-managed. We're very happy with the results and look forward to more."

        Emily Brown
        Head of Digital Marketing,
        Leading Market Research Firm

        "Edstellar's telecommunications training was perfect for our small team of 12 network engineers and system architects. The multiple online courses delivered over a few months addressed our needs for network optimization and cloud deployment. The training was well-managed, and the case studies were very insightful. We're thrilled with the outcome."

        Matthew Lee
        Head of Network Services,
        Leading Telecom Solutions Provider

        "Edstellar's professional development training was fantastic for our 50+ participants, including team leaders, analysts, and support staff. Over several months, multiple courses were well-managed and delivered as per the plan. The trainers effectively explained topics with insightful case studies and exercises. We're happy with the training and look forward to more."

        Sarah Mitchell
        Head of Training and Development,
        Leading Outsourcing Firm

        Course Completion Certificate

        Upon successful completion of the Active Listening training course offered by Edstellar, employees receive a course completion certificate, symbolizing their dedication to ongoing learning and professional development.

        This certificate validates the employee's acquired skills and is a powerful motivator, inspiring them to enhance their expertise further and contribute effectively to organizational success.

        Course Completion Certificate

        We have Expert Trainers to Meet Your Active Listening Training Needs

        The instructor-led training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Access practices.

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