Voice of Customer(VOC) Corporate Training Course

Capturing customer feedback is a critical aspect of every profession as it provides valuable insights into the needs and preferences of customers. Edstellar's Voice of Customer (VOC) Training program provides insights into various techniques, benefits, and challenges, enabling employees to select the most appropriate technique for business needs.

6 - 8 hrs

Instructor-led (On-site/Virtual)

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About Learning Outcomes Benefits Course Outline Pricing Target Audience Pre-Requisites Trainers

Drive Team Excellence with Voice of Customer(VOC) Corporate Training

On-site or Online Voice of Customer(VOC) Training - Get the best Voice of Customer(VOC) training from top-rated instructors to upskill your teams.

Capturing customer feedback is a critical aspect of any profession as it helps to gain valuable insights into the customers' needs, preferences, and satisfaction levels. There are numerous techniques available for capturing customer feedback, making it challenging to identify the most effective voice of the customer technique.

Edstellar's Voice of Customer (VOC) Training is designed to provide a comprehensive understanding of both traditional and modern Voice of Customer techniques. It will help employees gain insights into the benefits and challenges of each technique, enabling them to make informed decisions on which Voice of Customer technique to use in different scenarios.

By the end of this training, team members will thoroughly understand how to implement and utilize these techniques effectively to capture and analyze customer feedback, leading to improved customer satisfaction and business success.

How Does Voice of Customer Training Benefit Professionals?

The Voice of Customer approach helps businesses understand the customers' needs and preferences, which leads to improved product design and customer experience. Businesses can increase customer satisfaction, loyalty, and retention by meeting customer expectations.
By gathering customer feedback, businesses can identify areas where the products need improvement. This can lead to the creation of better products that meet customer needs and preferences.
By implementing Voice of Customer strategies, businesses can reduce costs associated with product redesign, marketing campaigns, and customer acquisition. In addition, by understanding the customers better, businesses can make informed decisions that save them money in the long run.
Businesses that use Voice of Customer strategies have a competitive edge over their competitors. By creating products that meet customer needs, businesses can attract and retain customers, which leads to increased market share and revenue.

Edstellar's Voice of Customer Training is an essential tool for businesses looking to improve customer satisfaction, enhance product design, reduce costs, and gain a competitive edge. By implementing Voice of Customer strategies, businesses can create products that meet their customer's needs and preferences.
Book a demo session today to know more about how Voice of Customer Training can help with increased customer loyalty, retention, and revenue.

Voice of Customer(VOC) Training for Employees: Key Learning Outcomes

Develop essential skills from industry-recognized Voice of Customer(VOC) training providers. The course includes the following key learning outcomes:

Employees understand the customer's requirements and sense the customers' reactions toward the brand
Voice of Customer Training can improve customer service skills like active listening, communication, and problem-solving. Professionals learn to empathize and resolve customer issues
Professionals gain the skills to analyze customer feedback using sentiment analysis, data visualization, and other methods; identify trends and patterns in the data that further improves products and services
This training aims to boost customer satisfaction and loyalty. Team members can improve customer relationships and business success by understanding and meeting customer needs

Key Benefits of the Training

Get this training in the language you prefer
Track multiple training projects on the Edstellar platform
Shortlist and select the best Voice of Customer Trainer(s)
Internationally qualified and verified Voice of Customer Trainers
An instructor-led platform for in-person or virtual training across the globe
Dedicated Training Management Solution to plan annual training programs
End to end Training design, plan, operations, and execution with dedicated project coordinators from Edstellar

Voice of Customer(VOC) Training Topics and Outline

This Voice of Customer(VOC) Training curriculum is meticulously designed by industry experts according to the current industry requirements and standards. The program provides an interactive learning experience that focuses on the dynamic demands of the field, ensuring relevance and applicability.

Introduction to Voice of Customer

Discover the fundamentals of Voice of Customer and why it's so crucial for businesses in this introductory module. The foundations of Voice of Customer are discussed, such as data collection, analysis, and its application to the enhancement of a product or service.

Customer Journey Mapping

With the help of this module, businesses can learn to draw a customer journey map and pinpoint potential positive and negative touch points along the way. Organizations can use this information to better serve their customers by identifying problem areas in their operations.

Data Collection Methods

This module goes over how businesses can gather customer feedback through techniques like surveys, focus groups, and social media listening. Organizations can learn how to select the best research strategy for their needs and how to create efficient questionnaires and surveys from this guide.

Data Analysis and Reporting

In this lesson, teams learn how to analyze customer feedback data using various methods, such as text analysis and sentiment analysis. The course also instructs businesses on how to present their findings to various audiences.

Action Planning and Implementation

Using the knowledge gained from this module, businesses will be able to formulate strategies to better the products and services in response to customer feedback. Methods like root-cause analysis (RCA), group brainstorming, and setting priorities are discussed.

Continuous Improvement

This module discusses the value of the Voice of Customer in driving continuous improvement within the company. Methods such as benchmarking and keeping a tab on customer satisfaction rates and market shifts are part of the package.

This Corporate Training for Voice of Customer(VOC) is ideal for:

What Sets Us Apart?

Voice of Customer(VOC) Corporate Training Prices

Elevate your team's Voice of Customer(VOC) skills with our Voice of Customer(VOC) corporate training course. Choose from transparent pricing options tailored to your needs. Whether you have a training requirement for a small group or for large groups, our training solutions have you covered.

Request for a quote to know about our Voice of Customer(VOC) corporate training cost and plan the training initiative for your teams. Our cost-effective Voice of Customer(VOC) training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Voice of Customer(VOC) training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

This Corporate Training for Voice of Customer(VOC) is ideal for:

Edstellar’s Voice of Customer Training course can be provided to all employees.

Prerequisites for Voice of Customer(VOC) Training

The course does not require any experience.

Assess the Training Effectiveness

Bringing you the Best Voice of Customer(VOC) Trainers in the Industry

The instructor-led Voice of Customer(VOC) Training training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Voice of Customer(VOC) practices.

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