Email Writing Skills Trainer in Mumbai
About Nishigandha
Nishigandha is a highly skilled professional who deeply understands the human mind's capacity to learn and retain information. She firmly believes that the effectiveness of training individuals can be maximized by using the right medium. Nishigandha's extensive background in Psychology enables her to bring a unique perspective to training individuals using various tools and methodologies.
She is an expert in training individuals from diverse backgrounds, including different age groups, social affiliations, and varying learning curves. She has developed an innovative approach to training that ensures effective knowledge retention while promoting equal and sustainable learning outcomes for all participants.
She is a firm believer in smart work and active listening. She recognizes the importance of active participation and engagement in learning and fosters an environment that encourages learners to be fully present and engaged.
Nishigandha has an impressive track record of success in training, with much of her work being carried out in collaboration with Teleperformance. Her deep commitment to helping individuals reach their full potential through effective training makes her a valuable asset to any organization seeking to enhance its training programs.
Nishigandha is a Corporate Trainer For
Email Writing and Etiquettes
Problem Solving Skills
Time Management
Emotional Intelligence
Team Building
Conflict Management
Work Experience
Voice and Accent Assessor | Voice Coach | Voice Coach Team Leader | Assistant Manager - Trainer
Roles & Responsibilities
- Assessing new hire associates basis their communication skills and scoring them according to the business requirement Basis the assessments, associates are hired for different businesses in Teleperformance Worked with the Common European Framework created by the British Council
- Assessing new hire associates basis their communication skills and scoring them according to the business requirement
- Basis the assessments, associates are hired for different businesses in Teleperformance.
- Worked with the Common European Framework created by the British Council
- Coach associates on the live floor to provide better service to the customers
- Create sessions for agents basis their requirements and help them with their communication skills
- Training agents on calls for cultural and communication soft skill training
- Creating communication & behavior content basis findings from the live floor
- Creating self-learning modules for the employees on the floor
- Work on data analysis for the businesses and provide insights to start new projects & interventions
- Plan sessions to be conducted on the live floor to help the floor population with their communication
- Managed a team of 18 Voice Coaches and V&A trainers
- Created training plans for businesses in Teleperformance basis requirements & projects aligned.
- Designed training programs for the classroom and continuous learning modules for floor intervention
- Liaised with Operations and Clients to conduct refresher training to maintain training effectiveness on the floor
- Worked closely with recruitment to onboard trainees, trainers, and coaches
- Created a two-weekend to an end training plan for Airbnb
Customer Service Executive
Roles & Responsibilities
- Service calls in a survey sign up process and help customers log in to the official portal
- Technical service for dail-up connection users
- Pitch google extensions to the US population
Developing a comprehensive understanding of Google Extensions, its features and benefits, and how it can address the needs of the Telecommunications industry
Conducting market research to identify potential customers and target markets and analyzing competitors and industry trends
Developing and implementing a marketing strategy to promote Google Extensions, including identifying key selling points, crafting messaging, and developing marketing collateral
Building relationships with key decision-makers in the Telecommunications industry, including executives and managers at telecommunications companies and individual customers
Communicating effectively with potential customers via phone, email, and in-person meetings to pitch the benefits of Google Extensions and answer any questions they may have
Recruiting Consultant - Banking & Finance Industry
Roles & Responsibilities
- Working within the BFSI hiring team
- Close mid to senior level hiring, while generating revenue for the organization
- Working closely with different clients and maintaining a professional relationship by connecting them with right candidates
Develop recruitment strategies and plans that align with the needs of the banking and finance industry in the telecommunications sector
Source, screen, and select qualified candidates for open positions in the banking and finance sector within the telecommunications industry.
Conduct job interviews, assess candidates' qualifications and match them with suitable job openings
Provide guidance and support to hiring managers on recruitment best practices, interview techniques, and candidate selection
Maintain accurate and up-to-date records of candidate resumes, applications, and interview notes in the applicant tracking system
Develop strong relationships with industry stakeholders, including hiring managers, senior leaders, and other recruitment consultants
Fraud Analyst
Roles & Responsibilities
- Fraud Analyst for the Banks in the USA
- Review accounts for customers and report fraudulent charges to the Banks via emails or phone calls
- Conducting investigations to identify fraudulent activities and patterns within the telecommunications network and systems
- Analyzing data and using specialized tools to detect and prevent fraudulent activities such as subscription fraud, credit card fraud, and identity theft
- Monitoring and reviewing daily, weekly, and monthly reports to identify anomalies or discrepancies in network usage and billing patterns that may indicate fraudulent activities
- Collaborating with internal teams such as sales, customer service, and technical support to detect and prevent fraud
- Developing and implementing fraud prevention strategies and processes to mitigate potential losses and protect customer data
- Conducting audits and risk assessments to identify vulnerabilities in systems and processes and implement corrective actions
- Providing fraud prevention training and awareness to employees and customers to prevent and detect fraudulent activities
Senior Customer Service Executive
Roles & Responsibilities
- Servicing calls & assisting customer with their technical issues
- As part of partial sales, would also pitch Norton security to the customers
- Providing excellent customer service to ensure customer satisfaction and retention
- Handling escalated customer issues and complaints and providing timely and effective resolution
- Supervising and training junior customer service representatives to improve service delivery and maintain high service standards
- Monitoring customer service performance metrics such as call quality, response time, and customer satisfaction to identify areas for improvement and develop action plans
- Managing customer accounts, including activation, deactivation, and modification of services
- Assisting customers with billing inquiries, payments, and disputes
- Managing customer retention activities, such as customer loyalty programs and promotional campaigns
Communication Trainer
Roles & Responsibilities
- Remote Conduct new hire training for multiple projects, while providing newly created content and experiential learning facilities
- Worked on SPO & TSO within L&D for pilot projects
- Revamped the entire training content for the L&D Created a L&D NH journey and certification plan
- Develop and deliver communication training programs for employees at all levels of the organization
- Conduct training needs assessments to identify areas where employees must improve their communication skills
- Design training materials, including presentations, handouts, exercises, and assessments that are engaging, relevant, and effective
- Deliver training sessions in-person or online, using various training methods, such as lectures, group discussions, role-plays, simulations, and e-learning modules
- Provide feedback to trainees on their communication skills, identify areas for improvement, and suggest strategies for improvement
Skills
Education
Bachelors of Arts
Projects
Posts
Courses
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