Corporate Conflict Management Training Course

1. Icebreaker
   • Getting to know each other
   • Building trust
   • Creating a safe space for learning
2. Understanding
   • What is conflict?
   • Different types of conflict
   • The causes of conflict
   • The impact of conflict
3. Personal anecdotes: Day to day conflicts at the workplace
   • Sharing stories and experiences
   • Identifying common themes
   • Learning from each other

1. Collaboration
   • What is collaboration?
   • When to use collaboration
   • How to collaborate effectively
2. Compromise
   • What is compromise?
   • When to use compromise
   • How to compromise effectively
3. Accommodation
   • What is accommodation?
   • When to use accommodation
   • How to accommodate effectively
4. Competition
   • What is competition?
   • When to use competition
   • How to compete effectively
5. Avoidance
   • What is avoidance?
   • When to use avoidance
   • How to avoid conflict effectively

1. Neutralize emotions
   • Identifying and understanding your own emotions
   • Identifying and understanding the emotions of others
   • Managing your emotions in a constructive way
2. Choose time and space
   • Finding a time and place where you can talk privately and without distractions
3. Set ground rules
   • Agreeing on how you will communicate with each other
   • Establishing what is acceptable and unacceptable behavior
4. Circle of want: What do I want? What do they want? What do we want?
   • Clarifying your own needs and interests
   • Clarifying the needs and interests of the other person
   • Finding common ground
5. Benefits of conflict resolution
   • Improved relationships
   • Increased productivity
   • Reduced stress and anxiety
6. Creating a positive space
   • Focusing on the problem, not the person
   • Avoiding personal attacks
   • Being respectful of each other's differences

1. Road to root cause
   • Identifying the underlying causes of the conflict
2. Forget and forgive
   • Letting go of anger and resentment
3. Cause and effect
   • Understanding the consequences of your actions
4. Evaluate to excel
   • Learning from your mistakes
5. Digging mutual gains
   • Finding solutions that benefit everyone involved

1. 7 Cs of communication
   • Clarity
   • Completeness
   • Conciseness
   • Correctness
   • Courtesy
   • Concreteness
   • Consideration
2. Active listening
   • Paying attention to what the other person is saying
   • Reflecting back what you have heard
   • Asking clarifying questions
3. Managing your emotions - Circle of concern, influence, and control
   • Identifying the things you can and cannot control
   • Focusing on the things you can control
4. Open end questions
   • Asking questions that cannot be answered with a simple yes or no
5. Usage of right vocabulary
   • Using clear and concise language
   • Avoiding jargon and acronyms
6. The art of saying no
   • Knowing when and how to say no assertively
7. Dealing with assertive and submissive behavior
   • Communicating effectively with people who have different communication styles

1. One minute observation test
   • Observing your own thoughts and feelings without judgment
2. The chimp paradox - Mind management model
   • Understanding the different parts of your brain and how they work
   • Learning to manage your chimp
3. Third party intervention
   • When to seek help from a third party
   • How to find a qualified mediator or arbitrator
4. Lightbulb moment
   • Experiencing a sudden breakthrough or realization
5. Agreement box
   • Creating a written agreement that outlines the terms of your resolution
6. Recognize healthy conflicts
   • Understanding the difference between healthy and unhealthy conflict

Identifying the signs of a healthy conflict