Conflict Management Corporate Training Course

Edstellar's Conflict Management instructor-led training course equips professionals with the tools to navigate interpersonal disagreements constructively. It ensures that potential disruptions are turned into team development and innovation opportunities. Upskill and cultivate a workplace culture where diverse perspectives are respected.

8 - 16 hrs
Instructor-led (On-site/Virtual)
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Conflict Management Training

Drive Team Excellence with Conflict Management Corporate Training

On-site or Online Conflict Management Training - Get the best Conflict Management training from top-rated instructors to upskill your teams.

Conflict management includes promoting the positive aspects of conflict while reducing the negative aspects to improve organizational learning. Proactive conflict management strategies can improve problem-solving, task completion, and relationship dynamics.

The Conflict Management instructor-led training course offered by Edstellar addresses the immediate challenges of conflict resolution. It instills long-term strategies that participants can rely on throughout their careers. This virtual/onsite Conflict Management training course enables teams to identify the underlying causes of conflict, communicate effectively to address issues, and apply problem-solving strategies to resolve disputes.

Conflict Management Training for Employees: Key Learning Outcomes

Develop essential skills from Edstellar, an industry-recognized Conflict Management training provider. Professionals who complete Conflict Management training will be able to:

  • Create an action plan to address potential conflicts proactively
  • Apply effective communication techniques to de-escalate and resolve conflicts
  • Analyze various conflict situations to understand underlying issues and dynamics
  • Synthesize information from conflicts to improve organizational practices and policies
  • Assess personal conflict management style and its impact on interactions with others.
  • Evaluate the effectiveness of different conflict resolution strategies in various scenarios
  • Demonstrate emotional intelligence by recognizing and responding appropriately to others' emotional states
  • Design systems and processes to prevent unnecessary conflicts and manage them constructively when they do occur

Key Benefits of the Training

Following are some of the key benefits of Edstellar's onsite / virtual Conflict Management training:

  • Professionals will learn effective conflict-resolution techniques
  • Training helps with the techniques to reduce the occurrence of stress and tension within teams
  • Improves interpersonal relations and team communication, leading to a more harmonious workplace
  • The training helps nurturing a collaborative work environment where diversity of thought is encouraged and valued
  • Trained professionals can drive innovation and creativity by constructively using conflicts to challenge existing processes and ideas
  • Training strengthens leadership skills by equipping managers with the tools to mediate disputes and manage team dynamics effectively

Conflict Management Training Topics and Outline

Our virtual and on-premise Conflict Management training curriculum is designed by experts according to current industry requirements. This training program provides an interactive learning experience focused on the dynamic demands of the field, making it relevant and practical for every participant.

  1. Icebreaker
    • Getting to know each other
    • Building trust
    • Creating a safe space for learning
  2. Understanding
    • What is conflict?
    • Different types of conflict
    • The causes of conflict
    • The impact of conflict
  3. Personal anecdotes: Day to day conflicts at the workplace
    • Sharing stories and experiences
    • Identifying common themes
    • Learning from each other
  1. Collaboration
    • What is collaboration?
    • When to use collaboration
    • How to collaborate effectively
  2. Compromise
    • What is compromise?
    • When to use compromise
    • How to compromise effectively
  3. Accommodation
    • What is accommodation?
    • When to use accommodation
    • How to accommodate effectively
  4. Competition
    • What is competition?
    • When to use competition
    • How to compete effectively
  5. Avoidance
    • What is avoidance?
    • When to use avoidance
    • How to avoid conflict effectively
  1. Neutralize emotions
    • Identifying and understanding your own emotions
    • Identifying and understanding the emotions of others
    • Managing your emotions in a constructive way
  2. Choose time and space
    • Finding a time and place where you can talk privately and without distractions
  3. Set ground rules
    • Agreeing on how you will communicate with each other
    • Establishing what is acceptable and unacceptable behavior
  4. Circle of want: What do I want? What do they want? What do we want?
    • Clarifying your own needs and interests
    • Clarifying the needs and interests of the other person
    • Finding common ground
  5. Benefits of conflict resolution
    • Improved relationships
    • Increased productivity
    • Reduced stress and anxiety
  6. Creating a positive space
    • Focusing on the problem, not the person
    • Avoiding personal attacks
    • Being respectful of each other's differences
  1. Road to root cause
    • Identifying the underlying causes of the conflict
  2. Forget and forgive
    • Letting go of anger and resentment
  3. Cause and effect
    • Understanding the consequences of your actions
  4. Evaluate to excel
    • Learning from your mistakes
  5. Digging mutual gains
    • Finding solutions that benefit everyone involved

 

  1. 7 Cs of communication
    • Clarity
    • Completeness
    • Conciseness
    • Correctness
    • Courtesy
    • Concreteness
    • Consideration
  2. Active listening
    • Paying attention to what the other person is saying
    • Reflecting back what you have heard
    • Asking clarifying questions
  3. Managing your emotions - Circle of concern, influence, and control
    • Identifying the things you can and cannot control
    • Focusing on the things you can control
  4. Open end questions
    • Asking questions that cannot be answered with a simple yes or no
  5. Usage of right vocabulary
    • Using clear and concise language
    • Avoiding jargon and acronyms
  6. The art of saying no
    • Knowing when and how to say no assertively
  7. Dealing with assertive and submissive behavior
    • Communicating effectively with people who have different communication styles
  1. One minute observation test
    • Observing your own thoughts and feelings without judgment
  2. The chimp paradox - Mind management model
    • Understanding the different parts of your brain and how they work
    • Learning to manage your chimp
  3. Third party intervention
    • When to seek help from a third party
    • How to find a qualified mediator or arbitrator
  4. Lightbulb moment
    • Experiencing a sudden breakthrough or realization
  5. Agreement box
    • Creating a written agreement that outlines the terms of your resolution
  6. Recognize healthy conflicts
    • Understanding the difference between healthy and unhealthy conflict

Identifying the signs of a healthy conflict

This Corporate Training for Conflict Management is ideal for:

What Sets Us Apart?

Conflict Management Corporate Training Prices

Elevate your team's Conflict Management skills with our Conflict Management corporate training course. Choose from transparent pricing options tailored to your needs. Whether you have a training requirement for a small group or for large groups, our training solutions have you covered.

Request for a quote to know about our Conflict Management corporate training cost and plan the training initiative for your teams. Our cost-effective Conflict Management training pricing ensures you receive the highest value on your investment.

Request for a Quote

Our customized corporate training packages offer various benefits. Maximize your organization's training budget and save big on your Conflict Management training by choosing one of our training packages. This option is best suited for organizations with multiple training requirements. Our training packages are a cost-effective way to scale up your workforce skill transformation efforts..

Starter Package

125 licenses

64 hours of training (includes VILT/In-person On-site)

Tailored for SMBs

Most Popular
Growth Package

350 licenses

160 hours of training (includes VILT/In-person On-site)

Ideal for growing SMBs

Enterprise Package

900 licenses

400 hours of training (includes VILT/In-person On-site)

Designed for large corporations

Custom Package

Unlimited licenses

Unlimited duration

Designed for large corporations

View Corporate Training Packages

This Corporate Training for Conflict Management is ideal for:

The Conflict Management training course is designed for team leaders and managers, HR professionals, project managers, executives and senior leaders, customer service representatives, cross-functional teams, and organizational development specialists.

Prerequisites for Conflict Management Training

The Conflict Management training course does not have any prerequisites.

Assess the Training Effectiveness

Bringing you the Best Conflict Management Trainers in the Industry

The instructor-led Conflict Management Training training is conducted by certified trainers with extensive expertise in the field. Participants will benefit from the instructor's vast knowledge, gaining valuable insights and practical skills essential for success in Conflict Management practices.

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