Prasad Thane India

Prasad

Career Development Trainer in Thane
Location
Thane, India
Trainer Since
May, 2013
Time Management
Career Development
Business Communication Skills
Strategic Leadership
Stress Management
Leadership Excellence - Senior Leaders
Location
Thane, India
Trainer Since
May, 2013
Time Management
Career Development
Business Communication Skills
Strategic Leadership
Stress Management
Leadership Excellence - Senior Leaders

Career Development Trainer in Thane

About Prasad

Prasad, a seasoned professional in leadership and personal development, brings a wealth of knowledge and experience to his role as a trainer. With an impressive 19 years of experience in the training industry, Prasad is a Certified Leadership, Executive, and Career Coach, making him a sought-after expert in various domains. His journey in leadership spans nearly two decades, during which he has honed his skills and expertise in guiding leaders and managers towards achieving their full potential.

Specializing in Time Management, Career Development, Business Communication Skills, Strategic Leadership, Stress Management, Leadership Excellence for Senior Leaders, and many other critical areas, Prasad's training programs are tailored to empower individuals in their professional and personal lives. He goes beyond the conventional and delves into the core aspects of leadership, including strategic thinking, executive presence, influence, resilience, and agile leadership skills. Prasad's expertise also extends to cultivating work-life balance and leading with emotional intelligence, helping leaders identify their emotional quotient and their Positive Quotient.

With a comprehensive approach that covers Conflict Management, Stakeholder Influence, Stress Management, Focus, and Time Management, Prasad is the ideal trainer for those seeking holistic and transformative development in their careers and personal lives. With years of track record of fostering success and excellence in his clients, Prasad's training programs are second to none, making him a trusted name in the industry.

Prasad is a Corporate Trainer For

Time Management

Training Since:
May, 2013

Career Development

Training Since:
May, 2013

Business Communication Skills

Training Since:
May, 2013

Strategic Leadership

Training Since:
May, 2013

Stress Management

Training Since:
May, 2013

Leadership Excellence - Senior Leaders

Training Since:
June, 2018

Work Experience

Customer Experience Head

Banking, Financial Services and Insurance:
October, 2003 - March, 2013

Roles & Responsibilities

  • Led various departments, including Contact Centre for Credit Cards, Casa, Loans, Priority Banking, Nodal Desk, and Customer Escalations Pan India, in past roles as Head, overseeing their daily operations and performance
  • Spearheaded the promotion of a streamlined workflow, which enhanced operational efficiency and resource allocation in the CASA and Priority Banking inbound contact center
  • Took charge of directing and optimizing cost management strategies, ensuring the prudent allocation of resources, budgets, and expenditures across multiple customer service departments
  • Assumed responsibility for monitoring and improving productivity by implementing performance metrics, key performance indicators (KPIs), and performance improvement initiatives
  • Maintained a laser focus on maintaining high-quality customer interactions by developing and enforcing rigorous quality assurance protocols and standards within the organization
  • Progressively advanced in leadership roles, accumulating a wealth of experience in the field of customer experience, which involved handling customer escalations and ensuring effective issue resolution

Project Manager MEPA

Banking, Financial Services and Insurance:
May, 2016 - August, 2019

Roles & Responsibilities

  • Reported to Senior Product Owner and oversaw end-to-end product ownership, encompassing MEPA, ASA, and ASEAN markets, serving a user base of 5000 for Customer Relationship Management systems within the Bank
  • Conducted comprehensive analysis to identify business needs, gathered requirements from stakeholders, and meticulously documented project specifications, ensuring clear and effective communication throughout the project lifecycle
  • Led the implementation phase of Customer Relationship Management systems, ensuring seamless execution, timely project delivery, and alignment with strategic objectives
  • Maintained and monitored the performance and functionality of CRM systems, addressing issues promptly and proactively while continuously seeking opportunities for improvement
  • Collaborated with cross-functional teams to ensure the successful integration of CRM systems, fostering a culture of teamwork and knowledge sharing across MEPA, ASA, and ASEAN markets
  • Played a pivotal role in ensuring the ongoing support and maintenance of CRM systems, guaranteeing optimal performance and functionality while meeting the organization's evolving needs in a dynamic and competitive banking environment

Associate Vice President

Financial :
March, 2013 - May, 2016

Roles & Responsibilities

  • Spearheaded the establishment of a new Contact Center for Asset Based Finance, General Insurance, and Home Finance businesses in a leadership role
  • Successfully orchestrated the setup and initial operations of the customer service functions across 200 branches throughout India
  • Developed and implemented strategic plans to ensure the efficient and smooth functioning of the Contact Center
  • Established performance metrics, KPIs, and quality standards to assess the effectiveness and productivity of the Contact Center operations
  • Collaborated with cross-functional teams to streamline processes and improve customer service delivery
  • Played a pivotal role in stabilizing the customer service functions, ensuring seamless operations, and enhancing customer satisfaction across the nationwide branch network

Executive Coach

Education:
June, 2021 - present

Roles & Responsibilities

  • Facilitate one-on-one coaching sessions to empower senior leaders, enabling them to enhance their leadership effectiveness and adapt to evolving challenges in their roles
  • Employ a personalized approach to identify each leader's strengths, weaknesses, and developmental opportunities, tailoring coaching strategies to their specific needs
  • Offer guidance and support for goal setting and action planning, assisting leaders in defining and achieving personal and professional growth objectives
  • Provide constructive feedback and insights to help senior leaders gain self-awareness and develop the skills necessary to excel within Big Four firms and Fortune 500 organizations
  • Encourage continuous improvement by fostering a growth mindset and helping executives overcome obstacles that may hinder their progress.
  • Foster a culture of accountability and commitment to ongoing self-improvement, ensuring that leaders reach their full potential and make a lasting positive impact within their organizations.

Corporate Trainer

Banking, Financial Services and Insurance:
December, 2019 - present

Roles & Responsibilities

  • Provide senior leaders from Big 4's and Fortune 500 organizations with tailored training and coaching programs to enhance their leadership effectiveness
  • Assist senior leaders in identifying personal and professional growth areas and develop strategies to drive ongoing improvement
  • Conduct coaching sessions with leaders, managers, and individual contributors across different continents within Fortune 500 organizations, addressing their unique challenges and needs
  • Work closely with leaders, managers, and individual contributors to help them optimize their personal and professional workflows, ensuring they achieve their goals efficiently
  • Develop and deliver training modules specifically designed to meet each organization's and individual's needs, tailoring content to address specific challenges and objectives
  • Continuously assess the effectiveness of training and coaching programs, collecting feedback and data to ensure positive outcomes and make necessary adjustments for ongoing improvement

Skills

Leadership Skills
Customer Excellence
Effective Communications
Time Management
Stress Management
Career Progression Coaching
Team Management
CRM
MIS
Retail Banking
Relationship Management

Education

DG Rupalrel College

Economics:
1995-1999

Projects

Posts

Courses

Time Management
Career Development
Business Communication Skills
Strategic Leadership
Stress Management
Leadership Excellence - Senior Leaders

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